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Reviews of Hotel Nikko Suzhou

4.5 out of 5
Hotel Nikko Suzhou
No.368 Changjiang Road, Suzhou, Jiansu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 61 out of 100 reviews" "
Rating 8 - Good. 32 out of 100 reviews" "
Rating 6 - Okay. 6 out of 100 reviews" "
Rating 4 - Poor. 1 out of 100 reviews" "
Rating 2 - Terrible. 0 out of 100 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Not 5 Star quality!!!
I think that Nikko Corporate HQ needs to encourage this hotel to be more accommodating to guests! When I made the reservation on Hotels.com, I had written a special request to have hypoallergenic bedding since I am allergic to down. I received a message back that they had a pillow for me but none of their bedding was feather-free. I can’t believe that they can’t figure this out! After all, Suzhou is famous for its gorgeous silk filled quilts! Their Lounge Bar also needs to have a better selection and understand how wines should be served. Since it was New Year’s Eve, we tried to order a bottle of sparkling wine to celebrate. They were out of most of the wines on their wine list and finally brought over a warm bottle of a much more expensive bottle of champagne. Finally, their buffet breakfast was nothing special at all and the staff started cleaning it up at 10 am on New Year’s Day! I had only come down at 9:30 as I hadn’t realized that they would close it so early in a national holiday. For a 5 Star hotel, this hotel was very disappointing!
Stayed 1 night in Dec 2023

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
11/10
As always. Amazing stay.
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Although most facilities were closed due to COVID-19, the service and attitude was still amazing, best experience ever!
Stayed 1 night in May 2020
Response from Hotel Nikko Suzhou on 8 Jun 2020
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us at Hotel Nikko Suzhou and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing are nice, good location and very clean.
Stayed 4 nights in Nov 2019
Response from Hotel Nikko Suzhou on 21 Nov 2019
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us at Hotel Nikko Suzhou and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 Good

Boon Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Hotel Nikko Suzhou on 6 Jun 2019
Hotel Nikko Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from 苏州日航酒店 on 30 Apr 2019
您好！苏州日航酒店在这里向您呈上最诚挚的祝福！非常感谢您下榻苏州日航酒店并对我们的酒店和服务均感到非常满意，同时也度过了一段愉快的旅程。我们将竭诚期待您的再次光临！

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Modern, clean, no complaints whatsoever.
Stayed 2 nights in Dec 2018
Response from Hotel Nikko Suzhou on 20 Dec 2018
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us at Hotel Nikko Suzhou and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Nan, Bangkok Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, nice place
Very good location, 200m.from train station. Variety of breakfast and good taste. The room was so clean and amenities in room is good. I'm really love this hotel.
Stayed 1 night in Sep 2018
Response from Hotel Nikko Suzhou on 17 Sept 2018
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us at Hotel Nikko Suzhou and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Brand new room.
Stayed 1 night in Aug 2018
Response from Mona Zhao on 4 Sept 2018
Warm greetings from Hotel Nikko Suzhou. Thank you very much for staying with us and for taking the time to write your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than you thought you wanted!
It starts with happy smiles, greetings and a lightning fast check-in. The room was big and already chilly. Two keys to always have the lights on, digital buttons and outlets, adapters and chargers, and even external inputs for the TV. Everything you want from a hotel (comfort, toiletries, plush towels) plus an added touch of technology and elegance. Even the bathroom overhead speaker played the TV so you never miss a beat. internet was fast and reliable and no fumbling with hotel passwords. The gym and pool we're also a hit. The one snag I had in the three nights was trying to order room service... No one understood enough to complete the order. Luckily for me, they had a gourmet buffet which was three levels of delicious!
Stayed 1 night in Aug 2018
Response from Mona Zhao on 4 Sept 2018
Warm greetings from Hotel Nikko Suzhou. Thank you very much for staying with us and for taking the time to write your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Regarding the room service issue, we had shared to the F&B team, they will adjust and enhance the training and ensure your next stay have a better experience. A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Room & Bathroom Excellent, Very Clean, Excellent Breakfast Selection & Quality, Cons: Couldn't stay longer
Stayed 2 nights in Jul 2018
Response from Betty on 26 Jul 2018
Thank you for staying at hotel nikko Suzhou and thank you for your good comments, we will continue to provide the best food, the best service to our guests. Welcome your next coming!

8/10 Good

Elisabeth, Espergærde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, very good Japanese restaurant
Response from Hotel Nikko Suzhou on 4 May 2018
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us at Hotel Nikko Suzhou and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Nikko Suzhou on 11 Apr 2018
尊敬的日航贵宾，非常感谢您对苏州日航酒店的支持与亲睐！苏州日航酒店位于高新区核心地段，拥有469间豪华客房及精致套房。酒店楼高达100米，视野广阔，令您尽揽姑苏城的美景。酒店距离地铁1号线、苏州乐园、大型购物中心仅咫尺之遥，是您商务、度假出行的首选下榻之所。我们非常荣幸，酒店整体能够获得您的认可与肯定。诚挚期待您的再次光临！

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. It was an enjoyable stay.
Response from Betty Ma on 14 Mar 2018
Warm greetings from Hotel Nikko Suzhou. Thank you very much for staying with us and for taking time to writer your valuable comments and pleased with our facilities and services. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.

10/10 Excellent

Boon Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Suzhou
Nice service, nice food and good environment.
Stayed 3 nights in Jan 2018
Response from Betty Ma on 14 Mar 2018
Warm greetings from Hotel Nikko Suzhou. Thank you very much for staying with us and for taking time to writer your valuable comments and pleased with our facilities and services. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.

10/10 Excellent

WENWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice swimming pool with Jacuzzi, comfort rooms.But the gym has only limited equipment, not good for weight training. The location is a bit far from everything else.
Dear WenWen, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Nikko Suzhou. We are very pleased that you are satisfied with our rooms and the swimming pool. Meanwhile, your comment for gym has been documented. Thank you very much for your valuable feedback as this is the best source for our self-improvement. Besides, Hotel Nikko Suzhou is located in the central area of SND, very close to Suzhou Amusement Land with shopping mall in the surrounding area, we sincerely look forward to your coming again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
very nice hotel, check in counter is very polite, room is clean, breakfast is good, very good stay experience i like this hotel

10/10 Excellent

Pay-Hsii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and nice hotel
High CP value hotel. Definitely will come back and stay for either business or leisure.

10/10 Excellent

Jeffrey, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money.

6/10 Okay

Yin Chun

Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

8/10 Good

Hideki

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
部屋がとても広くてきれいで。風呂は最高😀
Stayed 1 night in Nov 2023

10/10 Excellent

Takashi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いホテル
ホテルもきれいで快適でした。
Stayed 1 night in Sep 2023

10/10 Excellent

YenJung

Business traveller
Liked: Cleanliness, staff & service, room comfort
服務周到
此次將護照遺留在飯店內，等到了浦東機場要辦理登記手續時才發現遺留在保險箱內，聯絡友人去電飯店確認護照在房間內無誤，飯店配合友人之計程車安排送到機場。來得及改次班航班得以與表定當日回到台灣。
Stayed 1 night in Aug 2023

10/10 Excellent

TERUYUKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
まず、駅からすぐの立地であることがよかったです。 変に歩いて、移動する必要がなく、すぐにホテルに行けました。 ホテル内は清潔感があって、さすがに日系ホテルです。 ホスピタリティも充分でした。 朝食のバイキングも色々と種類があって、なかなか楽しいです。ご馳走様でした。
Stayed 2 nights in Aug 2023

8/10 Good

Wen-Pin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
櫃檯的服務態度有待加強.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from 苏州日航酒店 on 7 Feb 2022
您好！苏州日航酒店在这里向您呈上最诚挚的祝福！非常感谢您下榻苏州日航酒店并对我们的酒店和服务均感到非常满意，同时也度过了一段愉快的旅程。我们将竭诚期待您的再次光临！

6/10 Okay

Shih Yen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from 苏州日航酒店 on 7 Feb 2022
您好！苏州日航酒店在这里向您呈上最诚挚的祝福！非常感谢您下榻苏州日航酒店并对我们的酒店和服务均感到非常满意，同时也度过了一段愉快的旅程。我们将竭诚期待您的再次光临！

10/10 Excellent

SATOSHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from 苏州日航酒店 on 16 Dec 2019
您好！苏州日航酒店在这里向您呈上最诚挚的祝福！非常感谢您下榻苏州日航酒店并对我们的酒店和服务均感到非常满意，同时也度过了一段愉快的旅程。我们将竭诚期待您的再次光临！

8/10 Good

せざある, 神奈川県

Liked: Cleanliness, staff & service, amenities
日系ブランドのクオリティ、安心できる
Stayed 3 nights in Nov 2019
Response from ホテルニッコー蘇州 on 6 Dec 2019
ホテルニッコー蘇州をご利用いただき、誠にありがとうございました。貴重なご感想をお寄せいただき、感謝申し上げます。 暖かいお言葉をエネルギーにサービス向上に努めてまいります。今後共変わらぬご愛顧を賜りますようお願い申し上げます。 スタッフ一同またのお越しを楽しみにお待ちしております。

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
宿泊施設が綺麗です。
Stayed 1 night in Sep 2019
Response from ホテルニッコー蘇州 on 15 Nov 2019
ホテルニッコー蘇州をご利用いただき、誠にありがとうございました。貴重なご感想をお寄せいただき、感謝申し上げます。 暖かいお言葉をエネルギーにサービス向上に努めてまいります。今後共変わらぬご愛顧を賜りますようお願い申し上げます。 スタッフ一同またのお越しを楽しみにお待ちしております。

10/10 Excellent

Hsienkai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

masaki

Stayed 1 night in Aug 2019
Response from ホテルニッコー蘇州 on 10 Jan 2020
ホテルニッコー蘇州をご利用いただき、誠にありがとうございました。貴重なご感想をお寄せいただき、感謝申し上げます。 暖かいお言葉をエネルギーにサービス向上に努めてまいります。今後共変わらぬご愛顧を賜りますようお願い申し上げます。 スタッフ一同またのお越しを楽しみにお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
記念品
大好きなホテル。中国暮らしの中で日本を感じさせてくれます。今回１０回目の宿泊記念品をいただきました。サプライズ！
Stayed 3 nights in Aug 2019
Response from ホテルニッコー蘇州 on 10 Jan 2020
ホテルニッコー蘇州をご利用いただき、誠にありがとうございました。貴重なご感想をお寄せいただき、感謝申し上げます。 暖かいお言葉をエネルギーにサービス向上に努めてまいります。今後共変わらぬご愛顧を賜りますようお願い申し上げます。 スタッフ一同またのお越しを楽しみにお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
さすがです
蘇州初の日系ホテルとしてさすがのサービスと快適さでした。 上層階に宿泊させていただいたおかげで、眺めも非常に良かったです。 近くにコンビニなどはありませんが、隣のショッピングモールにスーパーがあります。 ホテル内のThe Loungeの価格もリーズナブルで、外へ出るより良いかと思います。
Stayed 1 night in Aug 2019
Response from ホテルニッコー蘇州 on 10 Jan 2020
ホテルニッコー蘇州をご利用いただき、誠にありがとうございました。貴重なご感想をお寄せいただき、感謝申し上げます。 暖かいお言葉をエネルギーにサービス向上に努めてまいります。今後共変わらぬご愛顧を賜りますようお願い申し上げます。 スタッフ一同またのお越しを楽しみにお待ちしております。

4/10 Poor

YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
硬體不錯，人員還需培訓
Stayed 1 night in Aug 2019

10/10 Excellent

Hsienkai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from ホテルニッコー蘇州 on 10 Jan 2020
ホテルニッコー蘇州をご利用いただき、誠にありがとうございました。貴重なご感想をお寄せいただき、感謝申し上げます。 暖かいお言葉をエネルギーにサービス向上に努めてまいります。今後共変わらぬご愛顧を賜りますようお願い申し上げます。 スタッフ一同またのお越しを楽しみにお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不錯，值得試試！
Stayed 4 nights in Jul 2019
Response from 苏州日航酒店 on 16 Dec 2019
您好！苏州日航酒店在这里向您呈上最诚挚的祝福！非常感谢您下榻苏州日航酒店并对我们的酒店和服务均感到非常满意，同时也度过了一段愉快的旅程。我们将竭诚期待您的再次光临！

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェクイン時間がかかりすぎ
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設はとても良いです。 駅が近い。 ただし、回りに何も無いので結局、移動はタクシーでした。 観光、仕事でこられる方は全てを地下鉄移動と考えるなら便利な場所だと思います。
Stayed 3 nights in Jul 2019

8/10 Good

Makiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2019

8/10 Good

JMA66, 東京

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
テレビのチャンネル表がわかりやすく置いてあればNHKを簡単に探すことが出来たと思いました。
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本式サービス
快適！フロントの人も日本語を一所懸命に話して対応してくださいました。部屋のバスタブと手洗い場の排水がうまく流れなかったので、お知らせしたらすぐに対応してくれました。ゆっくりと過ごせました。エグゼクティブラウンジでも日本語対応してくれ、大満足。
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from 苏州日航酒店 on 8 May 2019
您好！苏州日航酒店在这里向您呈上最诚挚的祝福！非常感谢您下榻苏州日航酒店并对我们的酒店和服务均感到非常满意，同时也度过了一段愉快的旅程。我们将竭诚期待您的再次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from 苏州日航酒店 on 30 Apr 2019
您好！苏州日航酒店在这里向您呈上最诚挚的祝福！非常感谢您下榻苏州日航酒店并对我们的酒店和服务均感到非常满意，同时也度过了一段愉快的旅程。我们将竭诚期待您的再次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また宿泊したいホテル！
観光地からは少し離れていますが、地下鉄の駅が近いので、不便はありませんでした。 設備も新しく、アメニティーも充実していて、スタッフの方々も親切で感じかよく、 機会があれば、また宿泊したいなと思うホテルでした。
Stayed 1 night in Mar 2019
Response from ホテルニッコー蘇州 on 2 Apr 2019
ホテルニッコー蘇州をご利用いただき、誠にありがとうございました。貴重なご感想をお寄せいただき、感謝申し上げます。 暖かいお言葉をエネルギーにサービス向上に努めてまいります。今後共変わらぬご愛顧を賜りますようお願い申し上げます。 スタッフ一同またのお越しを楽しみにお待ちしております。