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Reviews of Crowne Plaza Changshu, an IHG Hotel

4.5 out of 5
Crowne Plaza Changshu, an IHG Hotel
No.6 Kai Yuan Avenue, Changshu, Suzhou, Jiangsu

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 64 reviews" "
Rating 8 - Good. 32 out of 64 reviews" "
Rating 6 - Okay. 11 out of 64 reviews" "
Rating 4 - Poor. 3 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

9.4/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Kwong Woei

Stayed 2 nights in Oct 2019

8/10 Good

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Changshu
I always stay here when I visit Changshu for work. It's a standard Crowne Plaza but better than other four star properties I have seen. Comfortable stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

zhen yi

Liked: Cleanliness, staff & service, room comfort
Buffet spread is ok but quality of food is still not there
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is kind of old but it is maintained very well. The location is convenient to reach and very calm place.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay in Changshu!
I stay here everytime I visit Changhsu for work. It is the best hotel there. Rooms are nice. Some more dated than others. But convenient and clean.
Stayed 2 nights in Aug 2018

4/10 Poor

Hiranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi
Booking says free wifi, but it didn't have wifi
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Chi cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

2/10 Terrible

Andrew

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
no hot water after 9am
This hotel should be rated a one star hotel. The hotel turns off the hot water after 9am each day. There is no advanced notice letting you know this before you check into your room. There is no note in the room telling you they turn off the water at 9am. They do not let you know this in any way. The hotel does not clean their dishes. The property is rude and does not care about customer service. Don't book this hotel.

2/10 Terrible

Andrew

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
horrible hotel. no hot water available after 9am.
This hotel is very dirty. They do not clean the dishes or restrooms. The hotel does not offer hot water after 9am in the morning. They do not give you advanced notice when you check in that hot water stops at 9am. Do not stay at this hotel. When you ask them anything, they are so rude. They do not care about customer service. This hotel should be rated a one star hotel. They do not clean things.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Changshu
I stayed for couple of days in Crown Plaza Changsu. Without any doubt it is best choice among the available ones in Chnagshu. I enjoyed every bit of my stay from comfort, food and leisure. Will definitely recommend to all visiting this.

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good experience but a little old
Good for the money spent. The hotel is a little old so there are few issues. Good breakfast buffet and nice location. I will go back again.

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel. Hotel staff was very helpful

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High lite of trip
Hotel was better than expected English speaking Great breakfast Access to massage

6/10 Okay

Rosanna

Disliked: Property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Clean room and comfortable bed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
English speaking, no problem. good price. very comfortable. excellent breakfast buffet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

RV

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel
Decent hotel for good price for business travelers. Wish the room temperature can be lower.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
executive suite
I got an executive suite upgrade which was really nice! Therefore, I can't say anything about the regular rooms.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The room was very hot. They didn't have the air conditioning turned on. Also, I ordered room service and they got my order wrong.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ramesh, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel For Business
Good hotel for business trip. Great staff. Excellent service. Wifi was not working in the room though.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne Plaza - Changshu
The outside can use a little touch up but its interior and room are in excellent condition.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

JAEKYU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
フロントのスタッフが最悪でした。中国人の気質でしょうか、対応が、悪過ぎでした…
Stayed 2 nights in Dec 2019

8/10 Good

Jørgen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

MATTHEW

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good experience. Satisfied. But there is mild smell in the room, toilet is not very clean.
Stayed 1 night in Aug 2019

6/10 Okay

SOONBEOM

Stayed 1 night in May 2019

6/10 Okay

Johan

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
クラウンプラザ常熟
よかったです。
Stayed 1 night in Nov 2018

4/10 Poor

jiade3, tokyo, japan

Disliked: Cleanliness, property conditions & facilities, room comfort
no heating facility in the room
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
The hotel was wearing out but still the staff is overall friendly and helpful. I would still stay in the same hotel if I were to go to that area. Hardware wise I would suggest a renovation.
Stayed 6 nights in May 2018

8/10 Good

You, 大阪

Liked: Cleanliness, staff & service, room comfort
リ一ズナブルで安心 安全なホテル
今回で3度目のステイとなりますが、スタッフの方々も親切かつ手頃な価格なので出張にはピッタリです。
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedste hotel tæt på Changshu
Hotellet er det bedste i Changshu - i hvert fald som vesterlænding. Ligesom sidst - for 18 mdr. siden, så fik jeg er værelse, hvor pengeskabet ikke virkede, og igen skulle der massiv pres til, før de endelig kunne finde et værelse, hvor pengeskabet duede.
Stayed 3 nights in May 2018

10/10 Excellent

MingHung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨, 早餐不錯, 網路很穩定

8/10 Good

Chenglong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
抽菸問題 Smoking issue
整體來說各方面都不錯，建議改善處: My overall comment is favorable but expect 2 improvements: 1 - 大堂貼有禁菸標示仍有許多人公然抽菸，無人制止 People smoke in none smoking zone, including lobby bar in ground floor. 2 - 菜單菜色建議可再多樣化 Wish more diverse cuisine
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
ホテルについて
周りにはほとんど何もありません。 心して泊まってください。 夕食もどこかで食べてから、帰宅するような毎日です。 朝食はそれなりのホテルということもあり、日本人でも食べれるものが多いです。特に、生野菜があり重宝しています。
Stayed 10 nights in Oct 2017

8/10 Good

tiekai

Liked: Staff & service, room comfort
休闲度假感觉
游泳池和健身处的服务员基本都不在的，浴室里的卫生十分差，非常脏。游泳池也没有安全员。总之配套服务很差。作为常熟地区的四星酒店，性价比不高。自助148，没有广告中的牛排，性价比低。就餐人太多，菜品也少。
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
服务态度不好
服务态度不好

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Godt hotel, en taxakørsel væk fra shopping
Altid hav en kopi med af, hvad du har betalt for hos Hotels.com på engelsk. Da jeg ankom kunne de se, at jeg havde betalt men ikke for morgenmad. det blev hurtigt rettet, da jeg havde kvitteringen, hvor morgenmad var inkl.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Fint og godt businesshotel
Behageligt og komfortabels hotel med fint serviceniveau