Exterior

Reviews of Best Western Plus Hartford Lodge

2.5 out of 5
Best Western Plus Hartford Lodge
150 Myrtle St, Sutherlin, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time and staying there, staff and property excellent. Would recommend we will stay there again.
Stayed 1 night in May 2024
Response from Front Desk on 15 May 2024
Hi Joe!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Keith

Liked: Staff & service
Decent
Stayed 1 night in May 2024

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a clean and comfortable hotel. The staff was great.
Stayed 2 nights in May 2024
Response from Front Desk on 7 May 2024
Hi Julian!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Deanna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, helpful, and friendly
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Hi Deanna!Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We look forward to seeing you again the next time you are in Sutherlin Oregon!

8/10 Good

Erin

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room meant for pets. And there was a pretty strong chemical smell. I woke up with a decent headache that was gone as soon as I left. My husband and son never were affected though. Otherwise it was clean and quiet. My son loved the pool. And breakfast was very good. Thank you!
Stayed 1 night in Apr 2024
Response from Front Desk on 23 Apr 2024
Hi Erin!Thank you for the great review about your recent stay with us at The Best Western Plus Hartford Lodge in Sutherlin Oregon.We apologize about the odor. I will review with my team to ensure we are making improvements for the future. Thank you for letting us know so that we can improve our process.We look forward to seeing you again the next time you are passing through Sutherlin Oregon!

10/10 Excellent

Samantha

Stayed 1 night in Apr 2024
Response from Front Desk on 11 May 2024
Hi Samantha!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice sized room.
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Hi Ray!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH HotelGroup’s We Care Clean TM initiative and ensuring our guests have a safe and comfortable stay.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

John, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was excellent.
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Hi John!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 Excellent

Robert, Parksville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Well lit parking. So much thst darking curtians do not keep it all out.
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Hi Robert!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times, very convenient, friendly staff, delicious breakfast!
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 7 Mar 2024
Hi Corey!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay, worked out well for us. It was a bummer the pool and hot tub were closed for service.
Stayed 1 night in Feb 2024
Response from Best Western Plus Hartford Lodge on 16 Feb 2024
Hi Misty! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus. On behalf of our entire team, I would like to appologize for the inconvenience of our temporary pool closure. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally and implement improvements to ensure we offer a better experience for guests in the future. I hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Front Desk on 7 Feb 2024
Hi Sheryl!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
We stop here when we're traveling along I 5. It's easy access from the freeway yet quiet. Clean, safe, good breakfast and a few dining options in town.
Stayed 1 night in Jan 2024
Response from Best Western Plus Hartford Lodge on 1 Feb 2024
Hi Corey! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

JTaiya

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Response from Best Western Plus Hartford Lodge on 1 Feb 2024
Hi JTaiya! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Is there any specific feedback you can provide us so that we can turn 4's into 5's?Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean and quiet property.
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 30 Jan 2024
Hi Jamie!Thank you for the great scores on our review! Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 27 Jan 2024
Hi JoAnna!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the town of Sutherland, this is the best place to stay… for us closest to my son’s house and very comfortable.
Response from Front Desk on 27 Jan 2024
Hi Pamela,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
Stayed 1 night in Jan 2024
Response from Front Desk on 16 Jan 2024
Hi Gabriella!Thank you for the great scores on our review. We are so pleased that you enjoyed your stay with us. We look forward to providing you with the same exceptional customer service the next time you are in Sutherlin Oregon!

8/10 Good

Amanda

Stayed 2 nights in Dec 2023
Response from Front Desk on 16 Jan 2024
Hi Amanda!Thank you for the great scores on our review. We are so pleased that you enjoyed your stay with us. We look forward to providing you with the same exceptional customer service the next time you are in Sutherlin Oregon!

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was fast and painless, and the person who checked us in was very knowledgeable and took the initiative to tell us everything we needed to know, our amenities, etc. Room was great, roomy, hot water immediately, clean, quiet, and very very comfortable bed with TONS of pillows which we loved. This is a great stopping point!
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
Hi Rita!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happy New Years Wishes!

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with a fantastic omelet breakfast. Thanks Sergio!
Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Hi Dan!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.Sergio is an invaluable part of our team and I am sure he will be thrilled to hear that he helped to make your stay one to remember! It always makes us feel extra special when you remember our names.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 18 Dec 2023
Hi Jason!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

8/10 Good

Toshiyuki

Liked: Cleanliness
Response from Front Desk on 7 Feb 2024
Hi Toshiyuki!Thank you for the 4 out 5 review.We are so glad that you enjoyed your stay with us at the Best Western Plus Hartford Lodge!We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Put this hotel on your roadtrip list
Extremely clean hotel with friendly staff and comfortable room. Complimentary made-to-order hot breakfast—yummy ham & cheese omelette and plenty of hot coffee. Highly recommend!
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Hi Marisa!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I travel to Sutherlin, OR several times a year but this is the first time we've stayed at this hotel. We were very impressed. It is clean and quiet. It isn't directly on the main road and the parking area is a little bit secluded. The beds are very comfortable. Shower is awesome. Loved the huge number of TV channels. Staff is excellent and breakfast is one of the best we've ever had at a hotel. We will definitely make this our "go-to" place in the future.
Stayed 3 nights in Nov 2023
Response from Krystal on 29 Nov 2023
Hi Sandra!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. On behalf of our entire team we are thrilled to hear that we will be your "go-to" place! We truly look forward to seeing you in the future so we have the another chance to with provide you with exceptional customer service!Happiest Holiday Wishes!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 29 Nov 2023
Hi Kathryn!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Krystal on 16 Dec 2023
Hi Elizabeth!On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Happiest Holiday Wishes!

8/10 Good

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean. Quiet, surprising since it was by the highway.
Stayed 3 nights in Nov 2023
Response from Krystal on 27 Nov 2023
Hi Darla!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Front Desk on 16 Dec 2023
Hi Robert!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Krystal on 17 Nov 2023
Hi Craig!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Kathryn

Travelled with partner
This out of the way motel in Sutherlin is the best kept secret on I-5! The amenities are very nice, the beds are excellent, it’s quiet and very clean plus the breakfast offering is outstanding; they have a grill chef who serves real eggs (none of this powered egg buffet style stuff!) This place may not be fancy but the price is a bargain
Stayed 1 night in Nov 2023
Response from Front Desk on 15 Nov 2023
Hi Kathryn!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Kathyrn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on 13 Nov 2023
Hi Kathryn!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023
Response from Krystal on 5 Dec 2023
Hi Danielle!Thank you for the great score about your recent at our hotel, the Best Western Plus Hartford Lodge. We are so pleased that you enjoyed your stay with us. We truly look forward to seeing you again the next time you are in Sutherlin Oregon. Happiest Holiday Wishes!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, quiet hotel
Great overnight stay for a business trip to Roseburg. Comfortable, clean, spacious rooms, great shower, and very good breakfast. I will stay here again.
Stayed 1 night in Oct 2023
Response from Front Desk on 10 Nov 2023
Hi Mary!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The room was great! It was clean, roomy, and quiet. I loved how the cleaning staff took the time to fold the towels and wash cloths to jazz up the batheoom. Nice touch! We also enjoyed the made-to-order omelets. They were yummy! When we come to Roseburg to see our son, this is where we'll be staying.
Stayed 2 nights in Oct 2023
Response from Krystal on 10 Nov 2023
Hi Carole!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

4/10 Poor

Byron

Disliked: Staff & service, property conditions & facilities
Disappointed
Not as advertised. No bakery and food service only in the morning. The front desk clerk was not friendly and check in was unwelcoming. Once I settled into my so, so room, I poured myself a cup of wine into a supposedly sanitized cup and it had a hole in it. Wine went everywhere. What a mess. Next cup had hair stuck to the rim. Went to the front desk to report the situation and still unfriendly clerk said “sorry about that” and “ we have wine for sale.” Nothing about getting me new cups. Bottom line, disappointing and the worst place so far on roadtrip.
Stayed 1 night in Oct 2023
Response from Krystal on 29 Oct 2023
Hi Byron!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Ok Stay
A bit dated but the room was comfortable & bed was very comfortable. Great breakfast they provided.
Stayed 1 night in Oct 2023
Response from Front Desk on 28 Oct 2023
Hi Elizabeth!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are in the process of making the necessary improvements to refresh our property.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 28 Oct 2023
Hi Gary!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge..We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Bill

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Front Desk on 28 Oct 2023
Hi Bill!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Krystal on 15 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Janice

Stayed 1 night in Oct 2023
Response from Front Desk on 10 Nov 2023
Hi Janice!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so pleased that you enjoyed your stay with us at The Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Joseph Keith

Stayed 2 nights in Oct 2023
Response from Front Desk on 11 Oct 2023
Hi Joseph!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Diane

Clean rooms. Friendly staff. Certain items in rooms and around premises are very noisy so I have learned to ask for room away from laundry and ice machines. Some fridges are unbearably noisy and I have had to unplug.
Stayed 1 night in Oct 2023
Response from Krystal on 9 Oct 2023
Hi Diane!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. I sincerely apologize about the surrounding noise. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. Sleep is an important factor in this! We are more than happy to move you rooms or find some type of solution for you! We truly look forward to seeing you again in the future!

8/10 Good

Faith

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ability to charge car. Great breakfast convienant location and able to bring pets.
Stayed 1 night in Sep 2023
Response from Krystal on 8 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Krystal on 4 Oct 2023
Hi Lucas!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Lisbeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plus is about right
Such a nice place, I want to go back already. Receptionist Tina was amazing, Chef Sergio Top Class, very friendly and attentive personnel. Will recommend it 100 %. #thankyoubestwesternplus
Stayed 1 night in Sep 2023
Response from Krystal on 27 Sept 2023
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. Tina and Sergio are both invaluable part of our team and I am sure they will be thrilled to hear that they helped to make your stay one to remember! It always makes us feel extra special when you remember our names.We cant wait to see you again the next time you are in Sutherlin Oregon so we have another chance to provide you with exceptional customer service!

10/10 Excellent

Keri

Liked: Amenities
Jessica is an awesome employee! Clean room, quiet, nice pool area & hours! Will stay here again😁
Stayed 1 night in Sep 2023
Response from Krystal on 26 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Jessica is an invaluable part of our team and I am sure she will be thrilled to hear that she helped to make your stay one to remember! It always makes us feel extra special when you remember our names.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We truly look forward to seeing you again in the future!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was professional and friendly. On a busy, sold out evening our check in went smoothly. Room was clean and comfortable. Breakfast was included and the dining room was immaculate, having an efficient staff member there taking care of things.
Stayed 1 night in Sep 2023
Response from Krystal on 25 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Kristel, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on 26 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We've stayed here many times. Very clean nice staff breakfast a little skimpy but good. Quiet, beds are fairly. Omfortable
Stayed 1 night in Sep 2023
Response from Front Desk on 24 Sept 2023
Hi Judith!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We cant wait to see you again in the future.