Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Travel Inn

2.5 out of 5
Travel Inn
590 N Mathilda Ave, Sunnyvale, CA

Reviews

7.8

Good

Rating 10 - Excellent. 244 out of 606 reviews" "
Rating 8 - Good. 171 out of 606 reviews" "
Rating 6 - Okay. 90 out of 606 reviews" "
Rating 4 - Poor. 42 out of 606 reviews" "
Rating 2 - Terrible. 59 out of 606 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

michael, Santa Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff walking distance to grocery easy freeway access and near gas station good neighborhood
Stayed 1 night in May 2024

10/10 Excellent

Luke

Liked: Staff & service, property conditions & facilities
April is so nice, thanks!
Stayed 3 nights in May 2024

6/10 Okay

Abe

Liked: Staff & service
good price if you need something cheap
Stayed 1 night in May 2024
Response from Customer Care Team on 15 May 2024
Hi Abe,We're glad to hear that you found our prices to be affordable! Providing great value for our guests is important to us, and we're pleased that you found our accommodations to be a budget-friendly option. If there's anything specific we can do to make your stay even better or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure that you have a comfortable and enjoyable experience at a price that works for you. Thank you for choosing us, and we look forward to welcoming you back in the future!Best Regards,Travel Inn Guest Experience Team

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Hi Arturo,Thanks for your feedback! If there's anything you'd like to share or if you have any questions, we're here to help. Otherwise, we're glad you had a positive experience, and we hope to see you back soon!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Supervisor Erol was professional, kind, courteous and diligent. Located in a great location.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Hi Jennifer,Thank you for sharing your feedback! It's fantastic to hear that Supervisor Erol was professional, kind, courteous, and diligent—qualities we strive for in our staff. I'll be sure to pass along your kind words to him. It's also great that you enjoyed our location. If there's anything we can do to make your next visit even better, please let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities
Excellent
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Hi Jennifer,Thanks for your positive feedback! We're thrilled to hear that you had an excellent experience. If there's anything specific you enjoyed or if you have suggestions for us, we'd love to hear them. We're always here to make your stay as enjoyable as possible, and we look forward to welcoming you back for another excellent visit soon!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Divash

Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the checking in a hassle rasict made me wait till 3 pm to check in to give me my old room instayed there prior this check in i was asked thst i stink and wsit outside of the lobby till 3 pm
Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Hi Mohammad,I'm deeply sorry to hear about your distressing check-in experience. The treatment you described is unacceptable, and I sincerely apologize for the discrimination and disrespect you faced. We do not tolerate any form of racism or discrimination, and I assure you this behavior is not reflective of our values or policies. The fact that you were asked to wait outside and treated with disrespect while waiting for a room is appalling. I will escalate this matter to our management team immediately to investigate and take appropriate action. Staff should provide a welcoming and inclusive environment for all guests, and I'm sorry that was not your experience. Your comment about cleanliness and property conditions also requires our immediate attention. We aim to maintain a clean and well-kept environment, and we'll investigate to ensure this is addressed. I understand if you choose not to return after such a negative experience, but if you'd like to discuss this further or share more details, please reach out to us directly. Your feedback is invaluable in helping us correct these issues. Thank you for bringing this to our attention, and I apologize again for the distress and discomfort this caused you.Best Regards,Travel Inn Guest Experience Team

2/10 Terrible

Ron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 12 Apr 2024
Hi Ron,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for any shortcomings you experienced with cleanliness and property conditions. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Rest assured, we are taking your comments seriously and will address them promptly with our housekeeping and maintenance teams to ensure that our standards are upheld. Your feedback is invaluable to us as we strive to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member, that helped my daughter & myself (I don’t remember this name) was very nice! He was telling us where there were a lot of things that we could do around the area. We will definitely be staying here again.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 12 Apr 2024
Hi Jennifer,We're delighted to hear that you had a positive experience with our staff member during your stay! Providing friendly and helpful service is important to us, and we're glad that our team member went above and beyond to assist you and your daughter, providing recommendations for activities in the area. We're thrilled to hear that you plan to stay with us again in the future, and we look forward to welcoming you back for another enjoyable stay! Best Regards,Travel Inn Guest Experience Team

6/10 Okay

Omar

Business traveller
Liked: Cleanliness, staff & service
Cheap but there's some noise from the street and from adjacent rooms. Other than that, place is alright for the price.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Hi Omar,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value for the price. However, we apologize for any inconvenience caused by noise from the street and adjacent rooms. Your comfort is important to us, and we'll take steps to address these issues to ensure a more peaceful stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best Regards,Travel Inn Guest Experience Team

8/10 Good

Emily

Liked: Cleanliness, staff & service
Thin walls and high ceilings led to some hallway and road noise, as well as echoing. Older condition rooms but everything was very neat and clean. Staff was friendly. Convenient parking and check in and out process. Best choice and met expectations based on low price.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Hi Emily,Thank you for sharing your detailed feedback with us! We're pleased to hear that you found our hotel to be a convenient and clean choice that met your expectations, especially considering the low price. We apologize for any inconvenience caused by noise due to thin walls and echoing, but we're glad to know that the cleanliness of our rooms and the friendliness of our staff made up for it. Your comments about the convenient parking and smooth check-in/check-out process are appreciated, and we'll continue to strive to make every aspect of your stay enjoyable. We look forward to welcoming you back in the future!Best Regards,Travel Inn Guest Experience Team

8/10 Good

Mark

Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Hi Mark,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Sijie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 29 Feb 2024
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Cathleen

Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Venkatesh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Siddarth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pros and cons of being close to office
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Hi Victor,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

ESTERIA

Stayed 1 night in Jan 2024
Response from Customer Care Team on 30 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

ESTERIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid the commute and stay the work night here
The service is amazing. This is place is right next to my work and it’s my go to for nights I don’t want ti commute back home :)
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you find the service at our hotel amazing and that it conveniently serves as your go-to place for most nights. It's our pleasure to provide a comfortable and welcoming experience for you. If there's anything specific you appreciate or anything we can do to enhance your stay, please feel free to let us know. We look forward to welcoming you back on your future visits.Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Hi Laura,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Hi Samuel,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Travel Inn Guest Experience Team

6/10 Okay

Siddarth

Liked: Cleanliness, staff & service
Cheap place for work night stay
Need a place for 6 hours of sleep. This place is just that :)
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Hi Siddharth,Thank you for choosing our hotel for a brief stay. We're pleased to hear that we could provide the accommodation you needed for a good 6 hours of sleep. If there's anything specific you enjoyed or if there are ways we can make your next brief stay even better, please feel free to let us know. We appreciate your visit and hope to provide you with another comfortable rest when needed.Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Hi David,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Travel Inn Guest Experience Team

2/10 Terrible

Virginia, Sunnyvale

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Guest,Thank you for sharing your feedback with us. We're genuinely sorry to hear that you were dissatisfied with the staff and service during your stay. Our goal is to ensure a positive experience for every guest, and we regret that we fell short of your expectations. To better address your concerns, we would appreciate more details about the specific issues you encountered. Your insights are valuable, and we take your feedback seriously as we continually work to improve our services. Please feel free to share any specific information or suggestions you may have. We apologize for any inconvenience caused, and we hope for the opportunity to make it right on your next visit. Your satisfaction is important to us, and we are committed to ensuring a more positive experience.Best Regards,Travel Inn Guest Experience Team

4/10 Poor

Hannah

Stayed 1 night in Nov 2023
Response from Customer Care Team on 7 Nov 2023
Hi Hannah,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Ipreet

Liked: Staff & service
A black guy was knocking our door
Stayed 1 night in Oct 2023
Response from Customer Care Team on 30 Oct 2023
Hi Ipreet,We're very sorry to hear about your experience. Safety and security are our top priorities, and we take such reports seriously. We would like to investigate this matter further. Please feel free to provide more information or contact our staff to discuss this issue. Your comfort and well-being are important to us, and we will take appropriate steps to ensure the safety of our guests. Thank you for bringing this to our attention!Best Regards,Travel Inn Guest Experience Team

6/10 Okay

Vivian

Stayed 1 night in Oct 2023
Response from Customer Care Team on 30 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear Walter,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Krishnan

Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Hi Krishnan,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Ricardo

Stayed 1 night in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Hi Ricardo,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Travel Inn Guest Experience Team

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Biswarup

Liked: Staff & service, property conditions & facilities
Good stay for the price
Stayed 1 night in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Hi Biswarup,We're pleased to hear that you had a good stay for the price. Your feedback is appreciated, and we hope to provide an even more enjoyable experience on your next visit.Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Antonio

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

isac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows needs to be upgraded.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Hi isac,Thank you for your feedback regarding the pillows. We appreciate your input, and we'll take it into consideration as we strive to enhance our guests' comfort. If you have any other suggestions or specific preferences for your next stay, please feel free to share them with us. Your satisfaction is important, and we hope you had an otherwise enjoyable visit to our hotel. Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Kyle

Stayed 1 night in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Tupou

Stayed 2 nights in Oct 2023
Response from Customer Care Team on 30 Oct 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Euardo

Stayed 1 night in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Dear Euardo,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you only rated us with two stars, but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards,Travel Inn Guest Experience Team

6/10 Okay

Sushanth

Disliked: Cleanliness, property conditions & facilities
Response from Customer Care Team on 11 Oct 2023
Hi Sushanth,We apologize for the issues you encountered with cleanliness and property conditions during your stay. Maintaining a clean and well-maintained environment is a top priority for us, and we take your feedback seriously. We will address these concerns to ensure that future guests have a more positive experience. Your input is valuable, and we appreciate your understanding. If you choose to stay with us again in the future, we hope to provide a much-improved experience.Best Regards,Travel Inn Guest Experience Team

6/10 Okay

Roxanne

Liked: Amenities
A few things were broken, including safety latch on door but over all not a bad experience.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Hi Roxanne,Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience caused by the broken safety latch on your door and any other issues you may have encountered. It's important to us that our guests have a comfortable and trouble-free stay, and we appreciate your understanding. We'll address the maintenance concerns promptly to ensure that they do not affect future guests' experiences. Your input is valuable to us, and we hope that if your travels bring you back our way, you'll notice a significant improvement. Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Leticia

Stayed 1 night in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Hi Jorge,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Travel Inn Guest Experience Team

10/10 Excellent

Yonatan, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Federico

Liked: Amenities
Clean room
Stayed 1 night in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Hi Federico,We're pleased to hear that you found your room clean during your stay. Your comfort and satisfaction are important to us, and we appreciate your feedback. If you have any further comments or suggestions for improvement, please don't hesitate to share. We hope to welcome you back in the future for another pleasant stay.Best Regards,Travel Inn Guest Experience Team

8/10 Good

Theodore, San Bruno

Stayed 1 night in Sep 2023
Response from Customer Care Team on 13 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Merl

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team

8/10 Good

Mohammadsadegh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveler
Love this place, great staff and a good location for my business trips. Just the basics hotel but the price and location are good for me. Walking distance to food and grocery store shopping.
Stayed 4 nights in Sep 2023
Response from Customer Care Team on 20 Sept 2023
Hi Dan,We're thrilled to hear that you love our place and find it ideal for your business trips. It's great that our staff, location, and affordability meet your needs. We appreciate your positive feedback and look forward to welcoming you back for more comfortable stays in the future. Best Regards,Travel Inn Guest Experience Team

2/10 Terrible

Liz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid around $100 for one night here , the carpet was gross, ripped, room had a smell to it . The microwave had rust inside , and the bathroom was not clean, the bathroom sink was broken , the tub peeling, there was rust in the bathroom where the towels hung from . Stains on the loveseat in the room, and it was ripped as well. It was a last minute booking and I will never book here again.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 13 Sept 2023
Hi Liz,We sincerely apologize for the subpar experience you had during your recent stay. Your feedback is invaluable to us, and we deeply regret that your room did not meet the standards we strive to maintain. We take your concerns seriously and will address these issues with our housekeeping and maintenance teams to ensure such problems do not reoccur. We understand your decision not to return, but we hope you might reconsider in the future if we can demonstrate our commitment to improvement. Thank you for bringing these matters to our attention.Best Regards,Travel Inn Guest Experience Team