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Reviews of Homewood Suites by Hilton Sunnyvale-Silicon Valley

3 out of 5
Homewood Suites by Hilton Sunnyvale-Silicon Valley
830 E EL CAMINO REAL, Sunnyvale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 96 out of 138 reviews" "
Rating 8 - Good. 24 out of 138 reviews" "
Rating 6 - Okay. 5 out of 138 reviews" "
Rating 4 - Poor. 4 out of 138 reviews" "
Rating 2 - Terrible. 9 out of 138 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024

8/10 Good

Marcus, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

2/10 Terrible

Haresh

Stayed 2 nights in Apr 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y agradable.
Stayed 1 night in Mar 2024

4/10 Poor

Yeping

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To charge $15 per day for parking is not reasonable.
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Greeting
The front desk staff is always my favorite way to be greeted on my weekly business stay in Santa Clara. Jennifer and Taeli always make me smile with their friendly welcome and engaging personalities. They are the 'face' of my engagement with Hilton and one of the main reasons I return each week. Whatever they are paid does not come close to their value. Honestly, without them, I would probably try out other hotels.
Stayed 1 night in Feb 2024

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

HYUN JIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

8/10 Good

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
I had a business trip and stayed at the Homewood Suites. The breakfast was excellent and had a variety of choices. I was pleased with the hotel and its comfort and cleanliness.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tailey is wonderful!
At the front desk, Tailey is wonderful (as are the rest of the staff). Professional, fun and a great representative for the hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Yasmin

Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I found was wrong was the bacon at the breakfast room in the mornings it tasted like it was fake lol plastic like nearly, no flavor at all, and I mean none. I buy low sodium bacon but that right there was like some no sodium no salt no nothing. Other than that everything else was great I really enjoyed my stay there and my favorite thing was the black out curtains
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose

Stayed 3 nights in Dec 2023

8/10 Good

Queen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a newer hotel. The shower and sink pressure was low. Breakfast was good; however, it could use more variety for people with diet restrictions. Overall great stay and comfy beds!
Stayed 1 night in Dec 2023

4/10 Poor

Loretta

Liked: Cleanliness, room comfort
RESERVATION NIGHMARE
When I called to request a handicap accessible a room next parking added to my reservation, I was told they had NO reservation for me. It took 3 calls back and forth to Hotels.com and this Hotel, and several hours of my time, before it was finally straightened out and I felt confident enough to head towards the hotel. I was bringing my husband who was going to have open heart surgery and had to be at the hospital early the next day, I couldn't take a chance that there would not be a room for us Or that there would be a stressful situation to deal with when we got there. Since dealing with this cause delays of several hours we didn't arrive at the hotel until after 9:00p.m. when we had originally planned to check in at 3:00p.m.. We had hoped to have a nice quiet evening together. Instead we tired a d upset. Also when I researched hotels I believe this hotel's advertising lists portable shower chairs However, they didn't have any.vWhich made it difficult for both my husband and I (I'm also disabled) to shower. Handheld shower heads would akso have been a big plus. Homewood Suites might want to take into consideration that that they are located 5 minutes from a major hospital and very close to at least one other that I know of and patients staying here would find these items very helpful.
Stayed 1 night in Dec 2023

2/10 Terrible

Funda

Disliked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Amnon, Nashua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this hotel for a week during the holidays. The staff was friendly, helpful and always around if you needed them. The breakfast was one of the better free hotel breakfasts I've ever had.
Stayed 6 nights in Nov 2023

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Natan

Stayed 9 nights in Nov 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and very accomodating!
Stayed 2 nights in Oct 2023

10/10 Excellent

Eduardo

Stayed 2 nights in Sep 2023
Response from Homewood Suites Sunnyvale Team on 27 Sept 2023
We appreciate your feedback. Thank you for staying with us and we hope to see you again in the future!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not told about daily parking charge
Stayed 4 nights in Sep 2023
Response from Homewood Suites Sunnyvale Team on 22 Sept 2023
We appreciate your feedback. It has come to our attention that you may not have seen our parking fee information under the “At a glance” section on Hotels.com, and we deeply regret any inconvenience this may have caused. Thank you for staying with us and we hope to see you again in the future.

10/10 Excellent

Layla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was nicer then we expected, perfect place to crash and still feel safe and comfortable
Stayed 1 night in Sep 2023
Response from Homewood Suites Sunnyvale Team on 27 Sept 2023
Thank you for your kind words. We are glad that you enjoyed your stay, and we hope to see you again in the future!

10/10 Excellent

Napoleon

Stayed 1 night in Sep 2023

8/10 Good

Hermel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had us checking out the next day even though we booked and paid for 3 nights. But the people in the front desk were very helpful to check us in again. There might be something wrong with their computer system?
Stayed 3 nights in Aug 2023
Response from Homewood Suites Sunnyvale Team on 31 Aug 2023
We are glad that we were able to help accommodate your stay, and yes, there was an error in our system. Hilton is currently updating their system, and hopefully it will help prevent future errors like this. Thank you for staying with us and we hope to see you again in the future!

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel parking cost to height
Stayed 5 nights in Aug 2023
Response from Homewood Suites Sunnyvale Team on 3 Sept 2023
We thank you for your feedback. Our parking fees are reflective of our limited parking space to ensure efficient management of this constraint while providing security of our parking garage. Thank you for staying with us.

8/10 Good

Dae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Homewood Suites Sunnyvale Team on 3 Sept 2023
We appreciate the feedback. We will improve ourselves based this review. Thank you for staying with us.

4/10 Poor

Saptho, Santa Clara

Stayed 4 nights in Aug 2023
Response from Jake from Homewood Suites Sunnyvale on 3 Oct 2023
Thank you for your honest feedback Saptho. We would love to hear more from you about what we can do to provide an exceptional stay for you and all of our guests next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Homewood Suites Sunnyvale Team on 9 Aug 2023
We appreciate your feedback. Thank you for staying with us and we hope to see you again in the future!

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the front desk was friendly, they let us check in early. The hotel was very clean. They had a nice variety of breakfast options and the dining area was spacious and clean. Great location with hotel being within walking distance to restaurants and a grocery store for your convenience.
Stayed 2 nights in Jul 2023
Response from Homewood Suites Sunnyvale Team on 30 Jul 2023
We appreciate your kind words. Thank you for staying with us and we hope to see you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Homewood Suites Sunnyvale Team on 29 Jul 2023
We appreciate your feedback. Thank you for staying with us and we hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Business
Victoria is the best. Friendly, helpful and fun.
Stayed 1 night in May 2023

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greet staff
Victoria greeted me as I entered the lobby. Her friendliness and professionalism is wonderful. I will be returning.
Stayed 1 night in Apr 2023

8/10 Good

Dasarathi

Stayed 3 nights in Apr 2023

6/10 Okay

Joo Hyung, Yongsan-gu

Stayed 5 nights in Feb 2023

10/10 Excellent

Claudine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Ehson Fawad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new interior and furnishings. Plenty of parking spots.
Stayed 2 nights in Feb 2023

4/10 Poor

Jin You

Business traveller, Travelled with partner
Disliked: Staff & service
I stayed over in October last year and booked a studio suite and was given a fairly large room. This time, I booked the exact same room with photos as shown on Expedia, but was given a much smaller room. Not only is it misleading, but the property manager was not willing to help in any way or understand the situation, considering I know what the other bigger room looks like. In fact, it was suggested that if i wanted a bigger room, I could pay extra, when in fact, I should be refunded partially for getting a smaller room! This is very unsatisfactory and I definitely wouldn't go back again unless I can know for sure which room I'm assigned to rather than book room A and be given room B unknowingly. Expedia, you either need to make adjustments to your images as it is very inaccurate, or have Homewood Suites adjust their attitude for treating customers who have complaints.
Stayed 4 nights in Jan 2023

8/10 Good

Luz

Stayed 1 night in Jan 2023

10/10 Excellent

Jinhoon

Stayed 4 nights in Jan 2023

10/10 Excellent

Adriane

10/10 Excellent

Patricia

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2022