Executive lounge

Reviews of Hilton Garden Inn Sunnyvale

3 out of 5
Hilton Garden Inn Sunnyvale
767 N. Mathilda, Sunnyvale, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 301 out of 482 reviews" "
Rating 8 - Good. 95 out of 482 reviews" "
Rating 6 - Okay. 25 out of 482 reviews" "
Rating 4 - Poor. 27 out of 482 reviews" "
Rating 2 - Terrible. 34 out of 482 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent clean hotel
Stayed 1 night in May 2024
Response from Mary on 27 May 2024
Thank you so much, Angela for staying with us and for sharing your valuable feedback. Your 5-star review will be shared to the entire team. We hope to have you again in our property in the future. Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Aracelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mary on 23 May 2024
Thank you Aracelina for staying with us and for sharing your review. We are so glad to hear that you enjoyed your stay. We hope to see you again soon!!!!Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great thank you
Stayed 2 nights in Apr 2024
Response from Mary on 16 May 2024
Thank you so much, Michelle for staying with us and for giving us your valuable feedback. We greatly appreciate you providing us with a perfect 5-star review. We hope to have the pleasure of serving you once again in the near future. Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Wintana

Stayed 1 night in Apr 2024
Response from Mary on 27 May 2024
Thank you, Wintana for sharing your thoughts about your experience with us and for providing us a great, 5-star review. We hope to see you again soon!!!!Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Maren - AGM on 7 May 2024
Thank you for patronizing our property! We are always after the comfort and well-being of our guests so if there is anything that we can do for you, please feel free to let us know! We hope to see you again if your next travel brings you back to the area.

4/10 Poor

Nahal

Stayed 3 nights in Apr 2024
Response from Maren - AGM on 7 May 2024
Thank you for patronizing our property! We are always after the comfort and well-being of our guests so if there is anything that we can do for you to bring best quality service to your satisfaction, please feel free to let us know! We hope to see you again if your next travel brings you back to the area.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mary on 27 Mar 2024
Thank you so much, Sara for sharing your thoughts about your experience with us and for providing our hotel, Hilton Garden Inn Sunnyvale a perfect, 5-star review. We hope that you will keep us in mind should you be back in our area. See you again, soon!!!!Sincerely, Mary DomingoGeneral Manager

8/10 Good

mary, blue bell

Liked: Cleanliness, staff & service, property conditions & facilities
It appears to be. Newer or remodeled hotel. We had the pleasure of it being quiet and close to the Asian eateries.
Stayed 1 night in Mar 2024
Response from Mary on 24 Mar 2024
Dear mary, We would like to thank you for providing us your feedback regarding your stay with us. You are right, our property, Hilton Garden Inn Sunnyvale was opened just opened 2019, we are glad that you had a great overall experience. We hope that you will keep us in mind should you be back in our location. See you again soon. Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, especially Jeremy the bartender. Friendly, accomodating and all around great service.
Stayed 2 nights in Mar 2024
Response from Maren, Assistant General Manager on 2 May 2024
We are delighted to hear that you found your stay to your liking. We will make sure to let Jeremy know of your fondness on his craft. We hope to see you again if your next travel brings you back to Sunnyvale! Until then, take care!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, food was delicious
Stayed 1 night in Feb 2024
Response from Vallerie on 29 Feb 2024
Hello Stephanie! Thank you for giving us excellent feedback. We are glad to hear that you had a great stay with us, and we can't wait to have you again in our property. If you have any questions or suggestions, please feel free to reach out.Sincerely,Vallerie Padilla Front Desk Supervisor

10/10 Excellent

Elaine

Stayed 1 night in Feb 2024
Response from Mary on 26 Feb 2024
Thank you so much, Elaine for staying with us and for providing our property, Hilton Garden Inn Sunnyvale a perfect 10-star rating. We are so thrilled to know that we were able to provide great service. We look forward to having the opportunity of serving you once again in the future. Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Jose

Stayed 2 nights in Feb 2024
Response from Maren, Assistant General Manager on 2 May 2024
We are delighted to hear that you found your stay to your liking. We hope to see you again if your next travel brings you back to Sunnyvale! Until then, take care!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Mary on 21 Feb 2024
Thank you, Heather for staying with us and for sharing your feedback regarding you experience with us. Based on your rating, it seems that we have some room for improvement, we will do our very best to achieve guests' satisfaction as this is our main goal. We hope that you will give us another opportunity to serve you again in the future so we can achieve a perfect 10 on your next visit. Sincerely, Mary Domingo General Manager

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well kept. The staff was friendly and helpful. The only thing missing was a hot tub I think.
Stayed 2 nights in Feb 2024
Response from Mary on 13 Feb 2024
Dear Roxanna, We would like to extend our gratitude to you for making us a part of your visit here in Sunnyvale, CA and for giving us a great, 5-star review. It has always been our team's goal to ensure guests' satisfaction and we are glad to know that we were able to achieve that during your stay with us. We hope to see you again very soon. Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

claudette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be my go to hotel for this area from now on
Stayed 1 night in Feb 2024
Response from Mary on 13 Feb 2024
On behalf of the entire team of the Hilton Garden Inn Sunnyvale, we would like to thank you, Claudette for staying with us and for providing us a 5-star review. We are happy to hear that we were able to make your stay a great one. We are looking forward to your next stay with us in the future. Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Pamela J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mary on 7 Feb 2024
We would like to thank you Pamela J for sharing your thoughts and for providing us a perfect 10 rating. We are happy to know that you had a great overall experience with us. See you again soon!!!! Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and well staffed, clean hotel. I've been a few to this hotel when traveling to the area, and I'll definitely be staying again
Stayed 2 nights in Jan 2024
Response from Mary on 7 Feb 2024
Dear Jose, On behalf of the entire team of the Hilton Garden Inn Sunnyvale, we would like to extend our gratitude for making us a part of your most recent visit here in our location and for providing us a perfect 5-star review. We are so glad to know that we were able to make your stay a comfortable one. We are looking forward to your next visit, see you again very soon!!!! Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Maddalyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary on 7 Feb 2024
Thank you, Maddalynne for staying with us and for rating us a great, 5-star review. We are ecstatic to hear that you had a wonderful stay with us. We hope that you will keep us in mind should your travel needs bring you back to our location. See you again soon!!!!Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024

6/10 Okay

Amber

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok the bed was a tad hard ... i just didn't t like they didnt have free breakfast and charged 25 dollars for parking... but i should have dis more research before bookong.
Stayed 1 night in Jan 2024
Response from Mary on 2 Feb 2024
Thank you, Amber for sharing your thoughts about your experience with us. Please know that we take all feedback whether positive or negative very seriously as we know that this will assist us in improving our services and to better serve you in the future. We do not have the usual hot breakfast buffet, but we offer cook-to-order breakfast items. We hope that you stay with us again in the near future and try our a la carte and wide array of breakfast items and we ensure you that you will enjoy them. Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Dewayne

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Very clean. Beds weren’t too comfortable but the hotel was nice
Stayed 1 night in Jan 2024

10/10 Excellent

Jacquelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Robert

Disliked: Cleanliness, room comfort
Wish I can say better about this place
The heater took a long time to warm up (2 hours) the temp in the room when it reach to 80 degrees still felt about 72ish the carpet in our room had a awful stain look like wine or blood ? The parking was not included in the stay the charge $25 a day !
Stayed 2 nights in Jan 2024
Response from Mary on 17 Jan 2024
Thank you for staying with us and for providing your feedback regarding you experience with us. Please accept our sincerest apologies for the inconvenience that we had caused you and please know that we take all feedback seriously. We will share your comments to our team to address the issues immediately. We hope that you will provide us another opportunity to serve you so we can turn your experience around. Thank you once again. Sincerely, Mary DomingoGeneral Manager

2/10 Terrible

Paige

Disliked: Staff & service
Very rude
Stayed 1 night in Jan 2024
Response from Mary on 15 Jan 2024
Dear Paige,Thank you for staying with us and for providing us your feedback. Please know that this is not how we would like our valued guests like to experience and remember us. This will definitely serve as our learning opportunity to retrain and coach our team so we can prevent the same situation to happen again in the future. We hope that you will provide us another opportunity to serve you so we can turn your experience around. Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean with nice open bar
Stayed 1 night in Jan 2024

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
👋
Stayed 2 nights in Jan 2024

10/10 Excellent

Jing

Liked: Amenities
Stayed 5 nights in Jan 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice room
Stayed 1 night in Jan 2024
Response from Mary on 8 Jan 2024
Hi Lorena, We would like to thank you for making us a part of your most recent visit here in the city of Sunnyvale. We are happy to hear that we were able to meet your standards and expectations. We hope to see you again very soon!!!! Sincerely, Mary Domingo General Manager

8/10 Good

michael

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Sabrina

Stayed 1 night in Jan 2024
Response from Mary on 8 Jan 2024
Thank you so much, Sabrina for staying with us and for providing us a perfect 5 star review. We hope to have the pleasure of serving you once again in the near future. Sincerely, Mary DomingoGeneral Manager

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Daham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except EV charging. I rent Volt EV and I saw this hotel has 4 charging station. But those all were out of service when I stay. So I had to go other charging station to wait about 2 hours to full charge.......
Stayed 5 nights in Dec 2023

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

2/10 Terrible

Janine

Travelled with partner
Parking fee is $20 per day which sucks.
Stayed 3 nights in Dec 2023

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to wait on a bartender took too long needed to be more attentive
Stayed 3 nights in Dec 2023

8/10 Good

Roneil

Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, nice, and very accommodating for someone who has to work night shift :) very grateful!
Stayed 2 nights in Dec 2023

10/10 Excellent

Toby

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 2 nights in Dec 2023

10/10 Excellent

Toby

Stayed 4 nights in Dec 2023

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking with acc
Stayed 2 nights in Dec 2023

10/10 Excellent

crystal

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Rose Ann

Stayed 3 nights in Dec 2023