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Reviews of AC Hotel by Marriott Sunnyvale Moffett Park

2.5 out of 5
AC Hotel by Marriott Sunnyvale Moffett Park
1235 Bordeaux Drive, Sunnyvale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 98 out of 126 reviews" "
Rating 8 - Good. 12 out of 126 reviews" "
Rating 6 - Okay. 5 out of 126 reviews" "
Rating 4 - Poor. 3 out of 126 reviews" "
Rating 2 - Terrible. 8 out of 126 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that there was nothing around the hotel except office space
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
James, thank you for your feedback. The AC Hotel by Marriott Sunnyvale Moffett Park team continually strives to provide a comfortable stay for our guests. Though our location is currently surrounded by office spaces, we hope the amenities and services we offer made your visit enjoyable. We're looking forward to welcoming you back in the future.

10/10 Excellent

Loke, newport coast

Stayed 2 nights in Apr 2024
Response from Customer Service on 23 May 2024
Loke, thank you for your wonderful rating. The team at AC Hotel by Marriott Sunnyvale Moffett Park is thrilled to know you had a great experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Angel

Stayed 5 nights in Dec 2023
Response from Customer Service on 15 May 2024
Angel, thank you for your stellar rating! It's great to see you enjoyed your experience at AC Hotel by Marriott Sunnyvale Moffett Park. We aim to make all our guests feel welcomed and satisfied. It's delightful knowing we did just that! Come back soon, we can't wait to exceed your expectations once again.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Cheryl, it's terrific to learn you had an excellent stay at AC Hotel by Marriott Sunnyvale Moffett Park. We strive to provide our guests with an exceptional experience and we're delighted to know we achieved that for you. We look forward to welcoming you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Thank you for the fantastic rating, John!We strive to make all of our guests feel welcome and relaxed during their time at AC Hotel by Marriott Sunnyvale Moffett Park! We can't wait to see you again soon.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Apr 2024
Micah, it's wonderful to hear that your stay at AC Hotel by Marriott Sunnyvale Moffett Park was worthy of a top rating. We trust you enjoyed our accommodations and services. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Christopher, thank you for your positive feedback! We're thrilled to hear that your stay at AC Hotel by Marriott Sunnyvale Moffett Park was enjoyable and peaceful. The cleanliness of our hotel is a priority for us, and it's great to know that this made a positive impact on your stay. We hope to welcome you back soon.

10/10 Excellent

Reinaldo, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to move around without a car
Stayed 6 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Reinaldo, thank you for your feedback. We understand that ease of mobility is important for a seamless stay. While AC Hotel by Marriott Sunnyvale Moffett Park highly values the tranquillity of its location, we also suggest exploring comfortable, local transit options to ensure a pleasant experience during future stays. Your feedback is invaluable, and we appreciate you choosing us.

10/10 Excellent

Armen

Liked: Amenities, property conditions & facilities
Close to Google offices
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Armen, thank you for choosing AC Hotel by Marriott Sunnyvale Moffett Park for your visit. We're glad to hear you appreciated our accessible location near the Google offices. We look forward to being your choice of stay in the future.

10/10 Excellent

Eugenio

Liked: Cleanliness, property conditions & facilities
Highly recommend
Stayed 2 nights in Jan 2024
Response from Customer Service on 28 Mar 2024
Eugenio, thank you for your recommendation. We're thrilled to know you enjoyed your stay at AC Hotel by Marriott Sunnyvale Moffett Park. Your endorsement is the highest compliment we can receive. We hope to welcome you back in the near future.

2/10 Terrible

Amy

Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
We appreciate your feedback, Amy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Nelida

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Nelida, it's fantastic to hear that you found AC Hotel by Marriott Sunnyvale Moffett Park to be a great place. We appreciate your positive feedback and hope to welcome you back soon!

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet area. Only draw back is nothing to eat within walking distance. The rooms were clean and very big.
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Feb 2024
Emanuel, it's wonderful to know you appreciated the serene environment of AC Hotel by Marriott Sunnyvale Moffett Park. We're pleased that you found the rooms to be spacious and immaculate. While there may not be many dining options within immediate proximity, we hope the fare in our hotel provided a satisfying alternative. We hope to have another opportunity to serve you in the future.

6/10 Okay

greg

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress is worn out. You sleep in a worn area of the mattress. It's like you are sleeping in a trough.
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Greg, we regret to hear that you experienced discomfort with the bed during your stay. We take note of your comments as guest comfort is of utmost importance to us. Rest assured, we'll look into this matter to ensure our guests' enjoyable stay. We hope to have another opportunity to welcome you back for a better experience.

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Feb 2024
Armen, it's wonderful to hear you enjoyed your stay at AC Hotel by Marriott Sunnyvale Moffett Park. We aim to provide a top-notch experience for all our guests and are delighted you recognize our efforts. We're looking forward to welcoming you back.

8/10 Good

Sooil Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater malfunction
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Sooil, we regret to hear about the issue with your room's heating. Please rest assured that we take matters like these seriously and will strive to ensure a smooth stay in the future. We appreciate your feedback and hope to have another opportunity to host you at AC Hotel by Marriott Sunnyvale Moffett Park, where we'll aim to enhance your experience.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Cassandra, thank you for taking the time to rate your recent stay at AC Hotel by Marriott Sunnyvale Moffett Park. We're thrilled you had a great experience. Without a doubt, we eagerly anticipate your return and the opportunity to deliver another memorable stay.

10/10 Excellent

Rolando

Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Rolando, it's wonderful to note your top score for AC Hotel by Marriott Sunnyvale Moffett Park. We're thrilled you enjoyed your stay and sincerely appreciate the high rating. We hope to see you again soon.

10/10 Excellent

ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on 19 Jan 2024
Ahmad, thank you for taking the time to rate your stay at AC Hotel by Marriott Sunnyvale Moffett Park. We're thrilled to know you had a wonderful experience and we hope to see you again soon.

6/10 Okay

San

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
San, we noticed you left a mediocre review. We appreciate your feedback and we're keen on improving the experiences for all our guests. We hope to get more detailed feedback from you in the future to better address your needs. We hope to have the opportunity to host you again soon.

4/10 Poor

Jorge

Disliked: Cleanliness, staff & service
Stayed 9 nights in Dec 2023
Response from Customer Service on 18 Jan 2024
Jorge, we noticed you gave us a 2-star rating. We're truly sorry if your stay didn't meet your expectations. We strive to ensure each guest has a satisfying experience, so we'd appreciate any feedback you may offer to help us improve. Thank you.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 12 Jan 2024
Thank you for the wonderful rating, Haley!It's fantastic you enjoyed your time at AC Hotel by Marriott Sunnyvale Moffett Park so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Everyone that works at the hotel we’re so nice and helpful. You could tell the staff liked there job best customer service I’ve seen in years.
Stayed 2 nights in Jan 2024
Response from Customer Service on 11 Jan 2024
To our valued guest,It's heartwarming to hear your positive feedback. Our team at AC Hotel by Marriott Sunnyvale Moffett Park truly enjoys providing each guest with a memorable experience. It's wonderful to hear our colleagues' dedication to service is standing out. We look forward to welcoming you back for another outstanding stay.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing like always, one of my favorite hotels. Super clean, front desk staff is amazing, ton of parking and delicious breakfast. 10/10!!!
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Monica, it warms our hearts to know that AC Hotel by Marriott Sunnyvale Moffett Park remains one of your top choices. We're grateful for your recognition of our pristine environment, exceptional service from our front desk colleagues, ample parking, and tasty morning cuisine. We look forward to continuing to provide you with memorable experiences. Thank you!

2/10 Terrible

Sebastian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Told us we could not stay there because it is a 21 hotel even though the page on expedia said you must be over 18!!!
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Sebastian, we regret any confusion regarding age requirements for check-in at the establishment. It appears there may have been a misunderstanding or miscommunication and we want to assure you we strive for clear policies across all booking platforms. We encourage all guests to double-check relevant information on the official website or contact the hotel directly for the most accurate details. We appreciate your feedback, as it helps us continue to improve.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Shirley, thank you for your high rating of AC Hotel by Marriott Sunnyvale Moffett Park. It's a pure delight to know you had an exceptional stay with us. We look forward to hosting you again soon!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Thanks for the outstanding rating, Erika!We're delighted your time at AC Hotel by Marriott Sunnyvale Moffett Park was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2/10 Terrible

Eugene

Stayed 3 nights in Dec 2023
Response from Customer Service on 17 Jan 2024
Eugene, your feedback is highly valued and we regret to see that your experience did not meet your expectations. This certainly is not indicative of the standard we seek to offer. We'd nevertheless work towards improving your perception of our service.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Beverly, it's delightful to see your positive rating of AC Hotel by Marriott Sunnyvale Moffett Park. We appreciate the feedback and look forward to welcoming you back soon. Safe travels!

2/10 Terrible

Nagareddy, sammamish

Liked: Staff & service
Disliked: Property conditions & facilities
TV did not work, water dispenser did not work..
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Nagareddy, we regret to hear that you experienced some issues during your stay. It is unfortunate that the in-room amenities did not meet your expectations. Your comments have been noted and will be taken into consideration as we continue to improve the guest experience. Thank you for sharing your feedback.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Thank you for the 4-star rating, Brandon!We are delighted to see that you had a wonderful time at AC Hotel by Marriott Sunnyvale Moffett Park. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Mary, it's delightful to know that your stay at AC Hotel by Marriott Sunnyvale Moffett Park met your expectations. Our team appreciates your rating and we look forward to serving you again in the future.

10/10 Excellent

Lesia

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 4 nights in Nov 2023
Response from Customer Service on 25 Nov 2023
Lesia, thank you for sharing your positive feedback! We're elated to hear that you enjoyed your stay at AC Hotel by Marriott Sunnyvale Moffett Park. We look forward to welcoming you back for another 'great' experience!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 25 Nov 2023
Stephen, thank you for choosing AC Hotel by Marriott Sunnyvale Moffett Park. We're delighted to know your stay was fantastic. We appreciate your five-star rating on Expedia and look forward to welcoming you back in the near future.

10/10 Excellent

Bryan Dave

Stayed 2 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Thank you for the fantastic rating, Bryan!It's outstanding you had such a wonderful experience at AC Hotel by Marriott Sunnyvale Moffett Park. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Yi

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Customer Service on 22 Nov 2023
Yi, thank you for choosing the AC Hotel by Marriott Sunnyvale Moffett Park. It's wonderful to see you had such a positive experience. We value your feedback and hope to welcome you back soon.

10/10 Excellent

Katia

Stayed 1 night in Oct 2023
Response from Customer Service on 17 Nov 2023
Katia, thanks for awarding AC Hotel by Marriott Sunnyvale Moffett Park with a top score. We're delighted to see that you enjoyed your visit. We hope to welcome you back in the near future for another fantastic stay.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Lauren, we appreciate your 5-star rating for the AC Hotel by Marriott Sunnyvale Moffett Park. It's great to hear that you had a positive experience. Your feedback is highly valuable to us. We hope to welcome you back in the future.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 1 night in Sep 2023
Response from Customer Service on 2 Oct 2023
Thank you for the 5/5 rating, Michael!It's excellent you enjoyed your time at AC Hotel by Marriott Sunnyvale Moffett Park so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on 27 Sept 2023
We're pleased to hear you had a positive stay at AC Hotel by Marriott Sunnyvale Moffett Park. It means a great deal to us that our guests enjoy their time with us. We appreciate your rating and look forward to your next visit.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Somewhat secluded, inconvenient to dining and shopping
Stayed 1 night in Sep 2023
Response from Customer Service on 24 Sept 2023
Holly, thanks for your review. It's great to hear that you enjoyed your stay at AC Hotel by Marriott Sunnyvale Moffett Park. Our location does offer a tranquil setting for those seeking a quieter retreat. We appreciate your feedback, and we are always committed to improving our guest experience. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Kristi, Reno

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Highly recommended!
Stayed 1 night in Sep 2023
Response from Customer Service on 23 Sept 2023
Thanks for the perfect rating, Kristi!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel by Marriott Sunnyvale Moffett Park.Have a wonderful day!

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 14 Sept 2023
Thank you for the amazing rating, Gabriel!It's great your time at AC Hotel by Marriott Sunnyvale Moffett Park was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

THEINGI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel. Staff at front desk are also very friendly.
Stayed 2 nights in Sep 2023
Response from Customer Service on 12 Sept 2023
Theingi, thank you for taking the time to leave your glowing review. We're delighted to hear that you enjoyed the contemporary elegance of AC Hotel by Marriott Sunnyvale Moffett Park and the friendly service from our team at the front desk. It's always our aim to provide a high standard of cleanliness, and it's wonderful that you noticed this during your stay. We can't wait to welcome you back.

10/10 Excellent

yinghsuan

Stayed 1 night in Sep 2023
Response from Customer Service on 12 Sept 2023
Yinghsuan, we're thrilled to see that your experience at AC Hotel by Marriott Sunnyvale Moffett Park was spot-on! We hope to host your stay once again, ensuring another high-quality experience.

2/10 Terrible

Nina

Disliked: Staff & service, amenities
Although I had paid for my daughter’s stay fully in advance in Expedia, The font desk person was new and she charged my daughter’s credit card again ! And when she complained they said nothing they can do and she has to wait 3-4 business days for her refund! You have to realize that this caused hardship for her because they charged her for security deposit (which in my knowledge none of the hotels that I have gone charge it but just keep the credit card number on file) this totally used all her saving in her account and she was short in money! We had to send her money for her food and gas! I am very upset about poor management in your facility! They offered her one free breakfast and she doesn’t even eat breakfast! This was totally unacceptable! I would never recommend this facility, I will write bad reviews for them and tell my friends not to ever go there!
Stayed 3 nights in Sep 2023
Response from Customer Service on 10 Sept 2023
Nina, we sincerely regret any inconvenience caused during your daughter's stay with us. Issues with double charging are certainly not typical and we are paying full attention to your comments. As part of our policy, we do hold a refundable security deposit which is usually reversed once the guest checks out. We understand that the delay in refund has caused undue stress. We take note of your disappointment with the solution offered and are examining how we can improve our response in future situations. Feedback such as yours is invaluable as it assists us to continually improve our service and facilities. We hope you would reconsider and give us one more chance to deliver a better experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are not comfortable and way too low.
Stayed 2 nights in Sep 2023
Response from Customer Service on 5 Sept 2023
Richard, we regret to hear about your experience with the bed comfort and height. We always aim for guests to have a comfortable stay, so your feedback is appreciated. Please consider our hotel for your future travels, and we'll do our best to ensure a more satisfactory experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 4 Sept 2023
Thank you for this excellent rating!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at AC Hotel by Marriott Sunnyvale Moffett Park! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Garvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Service on 3 Sept 2023
Thanks, Garvey! It's outstanding your time at AC Hotel by Marriott Sunnyvale Moffett Park was fantastic. We can't wait until your next visit!

8/10 Good

jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Our room AC did not work properly. Very modern and nice room though. Nice property! Love that they had games.
Stayed 1 night in Aug 2023
Response from Customer Service on 20 Aug 2023
Jasmine, it's great to know that you cherished the modern design and amenities at AC Hotel by Marriott Sunnyvale Moffett Park. We're glad you loved our property and enjoyed the games we offer. We regret to hear about the issue with the air conditioning in your room and appreciate your patience. Please be assured that we constantly strive to deliver an impeccable stay experience. Looking forward to serving you better on your next visit.