BBQ/picnic Area

Reviews of OYO Hotel Sulphur LA Hwy 90 West

3 out of 5
OYO Hotel Sulphur LA Hwy 90 West
700 W Napoleon St, Sulphur, LA

Reviews

6.6
Rating 10 - Excellent. 49 out of 123 reviews" "
Rating 8 - Good. 20 out of 123 reviews" "
Rating 6 - Okay. 7 out of 123 reviews" "
Rating 4 - Poor. 7 out of 123 reviews" "
Rating 2 - Terrible. 40 out of 123 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Gabby

Liked: Cleanliness
Stayed 2 nights in May 2024

4/10 Poor

Carmelo Sylvio

Stayed 1 night in Mar 2024
Response from Joey on 20 May 2024
Apologies for the inconvenience caused, Carmelo! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa on 5 May 2024
Hi, Jose! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tim on 23 Jan 2024
Hi, Juanita! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Caprise

Business traveller
Disliked: Staff & service
Office closed! Lights on! Door locked!
We had been working storm trouble in Texas. I-10 East closed down and we had been driving for 10+ hours trying to get out of Texas. We finally decided we were too tired to keep going. I booked the closest hotel to our location. When we arrived, the office was well lit and the Open sign was on. However, the door was locked and the outside temperature was below freezing with strong winds. I knocked and knocked. I called the number for the hotel. I called Hotels.com. We sat in our truck for over 30 minutes hoping someone would arrive. I had left 3 messages for the hotel. No one came and no one returned my call. We had to backtrack 30 miles to find an available hotel room. After chatting with Hotels.com, I eventually spoke to a live agent. They also called the hotel and was unable to reach anyone. It took almost 40 minutes to get my account refunded. What an exhausting experience.
Stayed 1 night in Jan 2024
Response from Ammy on 2 May 2024
Apologies for the problems you had faced, Caprise! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Gaylon

Stayed 1 night in Jan 2024
Response from Ammy on 2 May 2024
Hi, Gaylo! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Robert

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The ac was super dirty, the water did not get hot, there was mold growing in the vents and corners near the ac, the remote for the tv didn’t work, Not to mention the Super loud train that passed directly behind the building, several time this evening,The only good thing I have to say the guy behind the counter was amazing! I booked 4 night I only stayed 1. OMG.
Stayed 4 nights in Jan 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ammy on 2 May 2024
Hi, Juanita! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

William, Brooklyn

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ammy on 6 May 2024
Hi, Juanita! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Inchyol

Disliked: Cleanliness, staff & service
Noise of train
Stayed 1 night in Dec 2023
Response from Ammy on 6 May 2024
Hi, Inchyol! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 2 nights in Nov 2023

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome clean quite
Stayed 6 nights in Oct 2023
Response from Dewi on 5 Dec 2023
Hi, Dalia! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Dewi

2/10 Terrible

Edgar

Stayed 9 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Edgar! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

10/10 Excellent

Timoth

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and quiet.
The owner was awesome. They had a rule that you had to contact them before you can check in so there’s no one at the front office that was one of the downside of it but at sunrise when he was contacted he came right over check me in and let me go in the room because he knew I was tired. I have no complaints about this place.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Thanks for such a lovely review, Timoth! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Eva

4/10 Poor

PHILLIP

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great owner, managers, place is a flop-house. Loud trains all night. Bad neighborhood. OK if you need a couple hours sleep. Looks better on inside than outside.
Stayed 1 night in Aug 2023
Response from Joey on 11 Sept 2023
Apologies for the inconvenience caused, Phillip! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Roberto! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Eva

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable clean quiet.
Grewat place for affordable travelers coming into work from out of town. Very quiet peaceful place.
Stayed 5 nights in Jul 2023
Response from Barbara on 11 Sept 2023
Pleased to hear your kind words of gratitude, Miguel! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
This is my go-to place to lodge, when I’m in town for work. I can easily check-in, even when k get in late at night. The owner is really cool and makes sure everything is done right.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Bryan! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva

2/10 Terrible

Robin, Conroe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
For starters, there was a large amount of black mold in the bathroom shower! It was absolutely disgusting! Also, there was a stain on the bedspread, not sure what it was, but I took a picture of that as well. On Sunday evening, I got locked inside of my room! The deadbolt was jammed and I couldn't get it unlocked. I tried calling the office, but there was no answer, so I called the police department who also called the 2 numbers they had on file for the owner and they couldn't get an answer either so they sent an officer out. After jiggling on the lock, and pushing an pulling on the door, we were able to get it unlocked. I was in town for my brother's memorial service, and this made the whole ordeal if more stressful.
Response from Ammy on 10 May 2023
Apologies for the problems you had faced, Robin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Fantastic owner! He cares about his long time customers like family. Honest, fair and friendly
Stayed 3 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Darryl! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
The room was very clean and cofprtable
Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the awesome nights stay Andy!
Andy was very helpful very respectable man, was always readily available for any needs we had. Id for sure recommend this hotel to anyone.
Stayed 1 night in Aug 2022
Response from Ammy on 6 Sept 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

8/10 Good

Jeannine

Stayed 1 night in Aug 2022
Response from Jane on 29 Aug 2022
Hi, Jeannine! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

8/10 Good

kasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thought it was an excellent value~clean, comfy, quiet. As a single woman traveling alone I felt completely safe.
Stayed 1 night in Apr 2022
Response from Cheshta on 28 Apr 2022
Thank you for rating us with such awesome words, Kasia! We will strive to keep up with your expectations always. Regards, Ivy

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Room was terrible, bathroom dirty, sheets bad Train noise
Stayed 1 night in Apr 2022
Response from Ammy on 3 May 2022
Apologies for the problems you had faced, Leticia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Steven

Disliked: Staff & service
I made a reservation via Expedia and arrive 9:30 PM. There was a sign on the door stating that, if you made your reservation on-line late, call this number. Glad to do it I called four times over 25 minutes and then, exhausted, I was on the phone with Expedia for a long time, when I should have been in bed. I was able to get Expedia to refund a non-refundable reservation. That is very rare. They could not reach the property either. So I rate this property as zero. Don’t take an on-line reservation unless you will fulfill it I stayed in 60 different motels last year and 20 so far this year.
Stayed 1 night in Apr 2022
Response from Joey on 3 May 2022
Apologies for the inconvenience caused, Steven! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fairly large hotel for such a small town. That was surprising.
Stayed 3 nights in Mar 2022
Response from Ammy on 4 Apr 2022
Hi, Robin! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Donna

Stayed 1 night in Apr 2022

8/10 Good

Lew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room and service. Small rooms but clean and friendly service
Stayed 3 nights in Mar 2022
Response from Cheshta on 1 Apr 2022
Thank you so much for the positive ranking, Lew! Be assured, we have made a note of this concern to ensure a relaxed and enjoyable stay ahead. Regards, Ivy

2/10 Terrible

GARRY., Crystal River

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Don't waste your time or money!
Stayed 1 night in Feb 2022
Response from Arthur on 10 Feb 2022
Hi Garry, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Arthur

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was to big for the room. Shower had mold on door and ceiling. No glasses or ice.
Stayed 1 night in Feb 2022
Response from Bruce on 4 Feb 2022
Hi, Gerald. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Bruce

2/10 Terrible

Brandy

Stayed 1 night in Dec 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Jane on 16 Dec 2021
Hi, James! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

2/10 Terrible

Chris

Stayed 1 night in Dec 2021

8/10 Good

Donna

Liked: Staff & service
Ok for a quick overnight stay. Very nice manager. Bring earplugs if you are not use to multi trains coming down the tracks all night long ... lol
Stayed 1 night in Oct 2021
Response from Jane on 29 Oct 2021
Thanks for the positive rating, Donna! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't Sleep on a Railroad Crossing
There is a train that runs past the property blaring its horn at 10:30 pm, 12:30 am, 2:30 am 3:10 am and 4:30 am when I left. I got up and took a shower in a black mold infested shower. Would complain to management but there was no manager at the property. I've never stayed at an OYO and question their brand given they are involved with this property.
Stayed 1 night in Oct 2021
Response from Jane on 4 Oct 2021
Sorry for the hassle you faced, Joseph! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful manager.
Stayed 1 night in Sep 2021
Response from jan on 12 Sept 2021
We are happy to see you liked the stay, Richard! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Arthur on 9 Sept 2021
Hi, Henry. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Arthur

10/10 Excellent

Yolanda

Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from Noah on 28 Aug 2021
Hi, Yolanda! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

2/10 Terrible

Priscila

Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from Ammy on 17 Sept 2021
Hi, Priscila! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021
Response from Cheshta on 18 Aug 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

10/10 Excellent

Gaylon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
They manager is super freindly and very accommodating.
Stayed 1 night in Aug 2021
Response from Cheshta on 17 Sept 2021
Hi, Gaylon! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

2/10 Terrible

Mohamed

Business traveller
Disliked: Staff & service
Fraud
After making the reservation and confirm it over the phone , I drive to the place and it was closed . No one in the reception or answer the phone for 2 hours . OYO customer also didn’t help . Then told me that this place is sold out. Till now they did t refund my money back
Stayed 1 night in Aug 2021
Response from Tim on 21 Aug 2021
Hi, Mohamed! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

angel

Stayed 1 night in Jul 2021

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint would be I had to buy my own toliet paper yalls were a bit thin. Other wise was a nice place to stay.
Stayed 3 nights in Jul 2021
Response from Cheshta on 1 Aug 2021
Hi, Charles! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot shower clean bed cheap price
Nice hole in the wall. It was cheap . Very clean. The hot water was HOT. Best thing was the hot water.
Stayed 1 night in Jul 2021
Response from Cheshta on 23 Jul 2021
Thank you for rating us with such awesome words, Rebecca! We will strive to keep up with your expectations always. Regards, Janet

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The picture on the website was very nice but when we checked in our room it was horrible. I would never recommend this hotel/motel to anyone!!
Stayed 1 night in Jul 2021
Response from Jane on 7 Jul 2021
Sorry for the inconvenience, Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was nobody in the front desk and my reservation was not able to be canceled we wasn’t able to stay in our room I’m very disappointed in and I think that there should be some reimbursement or a free night would be good
Stayed 1 night in Jul 2021
Response from Jon on 3 Jul 2021
This is not the experience we would like you to have, Tiffany! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Jon