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Reviews of Americas Best Value Inn Sulphur

2 out of 5
Americas Best Value Inn Sulphur
307 Garrett Dr, Sulphur, LA

Reviews

7.4

Good

Rating 10 - Excellent. 199 out of 512 reviews" "
Rating 8 - Good. 137 out of 512 reviews" "
Rating 6 - Okay. 62 out of 512 reviews" "
Rating 4 - Poor. 46 out of 512 reviews" "
Rating 2 - Terrible. 68 out of 512 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Though there were signs of wear and tear, over all hotel in great shape.. VERY CLEAN.
Stayed 1 night in May 2024

10/10 Excellent

Dedra

Liked: Cleanliness, amenities
Everything was nice
Stayed 1 night in May 2024
Response from Management Team on 21 May 2024
Dear Dedra,Thank you so much for your kind word review! We're delighted to here that everything was to your satisfaction. We hope to welcome you back soon for another great stay!Warm regards,Management

10/10 Excellent

Douglas

Stayed 1 night in Mar 2024
Response from Management Team on 23 May 2024
Dear Douglas,Thank you so much for your kind word review! We're delighted to here that everything was to your satisfaction. We hope to welcome you back soon for another great stay!Warm regards,Management

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management Team on 25 Apr 2024
"Thank you for taking the time to share your detailed 5-star review on Expedia! We're delighted to hear that every aspect of your stay exceeded your expectations. It's our priority to provide exceptional service and ensure our guests have a memorable experience. Your feedback motivates us to continue delivering outstanding hospitality. We can't wait to have the pleasure of welcoming you back for another wonderful stay in the future!"

6/10 Okay

Alejandra

Stayed 1 night in Mar 2024
Response from Management Team on 24 Apr 2024
Thank you for taking the time to leave a review! We appreciate your feedback, even if it’s a 3-star rating. We’re committed to improving and providing the best experience possible. If there’s anything specific you’d like us to address or if you have any additional comments, please feel free to reach out. Safe travels!

10/10 Excellent

jesus

Stayed 1 night in Mar 2024
Response from Management Team on 6 Apr 2024
Dear Jesus,We are absolutely delighted to receive your 5-star rating on Expedia! Your feedback is incredibly important to us, and we are thrilled to know that we exceeded your expectations.Our team works diligently to provide an exceptional experience for all our guests, and it’s rewarding to hear that our efforts have made a positive impact on your stay. Whether it was the comfort of your room, the quality of our amenities, or the friendliness of our staff, we’re glad that every aspect of your visit was to your satisfaction.Thank you for choosing to stay with us, and for taking the time to share your thoughts. We take great pride in serving our guests and hope to have the pleasure of welcoming you back soon for another memorable experience.Warm regards,Americas Best Value Inn Sulphur

6/10 Okay

Impossible

Liked: Staff & service
Very average hotel not the best or the worst. The pillows hurt my neck unfortunately.
Stayed 1 night in Feb 2024
Response from Management on 24 Feb 2024
Dear Guest,We sincerely apologize for the discomfort you experienced with our pillows. Your rest is our top priority, and we're addressing this with urgency to ensure our bedding meets the needs of all our guests. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a more comfortable stay in the future.Warm regards,The Hotel Team

10/10 Excellent

HYE SEONG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Absolutely Clean
Stayed 1 night in Feb 2024
Response from Management Team on 15 Feb 2024
Dear Hye Seong,"We sincerely appreciate you taking the time to leave such a detailed and positive review. Your feedback means a lot to us and helps us continue to provide exceptional service to all our guests. From our comfortable accommodations to our friendly staff and convenient amenities, we're delighted that every aspect of your stay exceeded your expectations. It was a pleasure hosting you, and we look forward to the opportunity to welcome you back in the future for another fantastic experience!"Warm regards,Management

10/10 Excellent

JENNIFER A

Liked: Cleanliness, staff & service, property conditions & facilities
Clean pretty ... Finding the entrance was a small issue
Stayed 1 night in Feb 2024
Response from Management Team on 12 Feb 2024
Dear Jennifer,Thank you for taking the time to leave us a 5-star review on Expedia! We're delighted to hear that you found our property clean and aesthetically pleasing. We appreciate your feedback about the entrance and will work on improving signage to ensure a smoother arrival experience for our guests. We hope to have the pleasure of hosting you again in the future!Warm regards,Management

10/10 Excellent

Bruce, Glenwood Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was exceptional. FYI: Had leaky shower head. Very clean. Would stay again.
Stayed 1 night in Jan 2024
Response from Management Team on 24 Jan 2024
Dear Bruce,Thank you for choosing our hotel and for sharing your feedback on Expedia. We are delighted to hear that you enjoyed your stay and that our desk clerk was exceptional. We appreciate your kind words and your loyalty.We apologize for the inconvenience caused by the leaky shower head. We have informed our maintenance team and they are working to fix it as soon as possible. We are glad that you found our hotel very clean and comfortable.We look forward to welcoming you back soon for another pleasant stay. Thank you again for your valuable review.Warms regards,Management

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management Team on 24 Jan 2024
Dear Maria, We are thrilled to receive your outstanding 10/10 rating! It's delightful to know that your experience with us met or exceeded your expectations. We appreciate your positive feedback and hope to welcome you back for another fantastic stay in the future. Thank you for choosing our hotel!Best regards,Management

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
For cheap hotels, amazing. Indian people here are supremely good and run this operation very professional. I stayed at Days inn down the road…. Horrible place. This place? Very good
Stayed 1 night in Jan 2024
Response from Management Team on 23 Jan 2024
Dear Zachary,Thank you for your glowing 10 out of 10 review! It's wonderful to hear that you had an amazing experience at this hotel, especially considering its affordability. Your positive remarks about the professionalism of the Indian staff add a personal touch, and the comparison with your unpleasant stay at Days Inn down the road emphasizes the superior quality of this establishment. Your feedback is invaluable for other travelers seeking reliable information.Warm regards, Management

8/10 Good

Kierstin, Darrow

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management Team on 18 Jan 2024
Dear Kierstin,We're delighted that you enjoyed your motel stay! If you could share a bit more detail about what specifically made your experience great, it would be immensely helpful for us and future guests. Thank you for taking the time to leave your positive feedback!Warm regards,Management

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management Team on 15 Jan 2024
Dear Maria, We are thrilled to receive your outstanding 10/10 rating! It's delightful to know that your experience with us met or exceeded your expectations. We appreciate your positive feedback and hope to welcome you back for another fantastic stay in the future. Thank you for choosing our hotel!Best regards,Management

10/10 Excellent

Bernita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management Team on 12 Jan 2024
Dear Beenita, We are thrilled to receive your outstanding 10/10 rating! It's delightful to know that your experience with us met or exceeded your expectations. We appreciate your positive feedback and hope to welcome you back for another fantastic stay in the future. Thank you for choosing our hotel!Best regards,Management

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very inexpensive hotel in good condition. Could use a coat of paint in the hallways and carpet cleaning. Rooms were sparse but clean. If you're on a tight budget or just looking for a place to rest your head for the night it's a go. Breakfast was very unremarkable, but it's an inexpensive hotel. I did BK across the street for breakfast and it worked fine. I would stay there again.
Stayed 1 night in Jan 2024
Response from Management Team on 11 Jan 2024
Dear Joseph,Thanks for your review! The hotel's affordability and cleanliness make it a practical choice. While the hallways could use a paint refresh and carpets some cleaning, the rooms are minimal but tidy. The unremarkable breakfast aligns with the budget-friendly theme, and your workaround with BK across the street is a helpful tip. Sounds like you'd stay there again, considering the value it offers.Warm regards,Management

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wall to wall carpeting . Comfortable bed. Could use more lighting.
Stayed 1 night in Jan 2024
Response from Management Team on 10 Jan 2024
Dear Raymond,Thank you for your review! We are glad to hear that you found our bed comfortable. We apologize for the inconvenience caused by the lack of lighting in your room. We will take your feedback into consideration and make necessary improvements. We hope to have the opportunity to welcome you back soon!Best regards, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place For Me
My husband complained the bed & pillows were hard & the sheets were not soft. I slept well and had no problems. So I will leave it to the reader to decide. The room was clean & staff were very nice. The interior appeared to be recently painted a peaceful blue color.
Stayed 1 night in Dec 2023
Response from Management Team on 20 Dec 2023
Dear Guest,Thank you for sharing your experience. We appreciate the balanced perspective on the bedding, as comfort preferences can vary. It's great to hear that you slept well and found the room clean. We're glad you enjoyed the serene blue interior and encountered friendly staff. Your feedback provides valuable insights for future guests. We look forward to hosting you again!Warm Regards,Management

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Management Team on 18 Dec 2023
Thank you for the fantastic 5-star review! We're thrilled to know you had a wonderful experience. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear more. Looking forward to hosting you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A good spot to stay.
One night stay. Host was nice and well spoken. Room was very clean, though it was old. For the price, it was surprisingly good stay. Bed is a spring mattress so if you are into very comfy set up, then you are not looking at this place any ways. But experience overall was very amazing.
Stayed 1 night in Dec 2023
Response from Management Team on 15 Dec 2023
Dear Guest,Thank you for sharing your feedback! We're delighted to hear that you had an amazing overall experience during your one-night stay. It's great that the host was welcoming and the room, despite being old, exceeded expectations in terms of cleanliness. Your insights about the bed being a spring mattress are helpful for future guests seeking comfort preferences. We appreciate your review and hope to welcome you back in the future!Warm Regards,Hotel Management

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place to lay your head.
Second time staying there, rooms very clean. Facility is newly remodeled. Very little on continental breakfast.
Stayed 2 nights in Dec 2023
Response from Management Team on 9 Dec 2023
Dear Genevieve,Your detailed feedback is invaluable. We're thrilled that you found our rooms exceptionally clean and enjoyed the newly remodeled facilities. We take pride in maintaining a high standard of cleanliness and continuously improving our spaces. Regarding the continental breakfast, we appreciate your input and will review the offerings to ensure a more satisfying experience in the future. Thank you for choosing us, and we look forward to the opportunity to exceed your expectations on your next visit.Warms Regards,Management

10/10 Excellent

jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Response from Management Team on 12 Feb 2024
Dear Jesus,Thank you so much for leaving us a glowing 5-star review on Expedia! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service and create unforgettable memories for all our guests. We hope to welcome you back again soon for another wonderful stay!Warm regards,Management

4/10 Poor

Vassos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean enough. You get what you paid.
Stayed 3 nights in Nov 2023
Response from Management Team on 29 Nov 2023
Dear Vassos,Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. Cleanliness is a top priority for us, and we're disappointed to hear that we fell short in this area. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we didn't live up to those standards during your visit. Your feedback is invaluable and will help us improve our services. We hope you'll give us another chance to serve you better in the future.Best Regards,Hotel Management

2/10 Terrible

Darinel

Stayed 1 night in Nov 2023
Response from Management Team on 18 Dec 2023
We're sorry to hear that your experience fell short of expectations. We take feedback seriously and would appreciate more details to address any concerns. Please feel free to reach out to our customer service team directly so we can understand and improve based on your specific feedback. We value your input and hope to have the opportunity to make it right.

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs are very nice location always clean and safe
Stayed 2 nights in Nov 2023
Response from Management Team on 23 Nov 2023
Dear Denise,Thank you for sharing your positive experience! It's great to hear that the hotel staff was accommodating, and you found the location consistently clean and safe. Your feedback will surely be valuable to others considering a stay there.Warm Regards,Management

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the lady at the front desk I don't know her name but she's always there when I go she's so sweet also the cleanest quietness I always feel safe
Stayed 1 night in Nov 2023
Response from Management Team on 15 Nov 2023
Dear Denise,Thank you for your kind words! We're delighted to hear that you appreciate our front desk staff and that you feel safe and comfortable during your stay. We'll make sure to pass on your compliments. We look forward to welcoming you back soon!Best regards,Management

10/10 Excellent

Missy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October Stay
Very pleased with my stay; clean!!
Stayed 2 nights in Oct 2023
Response from Management Team on 30 Oct 2023
Dear Missy,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a very pleasant stay and found our accommodations to be clean. Providing a clean and comfortable environment for our guests is one of our top priorities, and we're glad to know that we met your expectations.We look forward to welcoming you back in the future, and if there's anything specific you appreciated about your stay or any suggestions for improvement, please don't hesitate to let us know. Your input is invaluable to us.Warm regards,Americas Best Value Inn Sulphur

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth & easy. Staff was very polite & helpful.
Stayed 2 nights in Oct 2023
Response from Management Team on 30 Oct 2023
Dear Amanda,Thank you for your positive review! We're delighted to hear that your check-in experience was smooth and that our staff was polite and helpful. We look forward to welcoming you again in the future.Best regards,Management

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Management Team on 19 Oct 2023
Dear Michael,Thank you so much for your fantastic 10 out of 10 rating! We're thrilled to hear that you had such an exceptional experience during your stay with us. It's our utmost priority to provide top-notch service, and we're delighted to know that we exceeded your expectations.Your positive feedback means the world to us, and we can't wait to welcome you back for another memorable stay. If there's anything specific that made your visit outstanding, please feel free to share your thoughts. We value your input and look forward to hosting you again in the future.Warm regards,Management

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Sep 2023
Response from Management Team on 2 Oct 2023
Dear Hannah,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our rooms to be very clean during your stay. Maintaining a high standard of cleanliness is a top priority for us, and your positive comments are greatly appreciated. We hope you had a comfortable and enjoyable experience overall, and we look forward to welcoming you back in the future. If you have any suggestions or further feedback, please feel free to share it with us. Warm regards,Management

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk is awesome, very kind and super fast check in.
Stayed 1 night in Sep 2023
Response from Management on 2 Oct 2023
Dear Jamie,Thank you for your wonderful feedback! We're delighted to hear that our front desk clerk provided you with awesome service, demonstrating kindness and efficiency during your check-in. We appreciate your kind words and look forward to welcoming you back to our motel in the future. Safe travels!Warm Regards,Management Team

10/10 Excellent

tyera, mountainburg

Stayed 1 night in Sep 2023
Response from Management Team on 20 Oct 2023
Dear Tyera,Thank you for your wonderful review! We're thrilled to hear that you had a 5-star experience at our hotel. Your satisfaction is our top priority and it's heartening to know that we were able to meet your expectations. We look forward to welcoming you back on your next visit. Safe travels! Warm Regard,Management

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing thru
Passing thru to break up a trip attendant very helpful. Clean
Stayed 1 night in Sep 2023
Response from Management Team on 25 Sept 2023
Dear Sandra,Thank you for your positive review! We're delighted to hear that our attentive staff made your stay enjoyable during your trip. We take pride in maintaining a clean environment for our guests, and it's wonderful to know that this met your expectations. We hope to welcome you back in the future for another pleasant stay!Warm Regards,Management

4/10 Poor

jorge

Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Management Team on 25 Sept 2023
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible and will use your feedback to make improvements. We hope you’ll give us another chance in the future.

10/10 Excellent

Rylan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Sep 2023
Response from Management Team on 21 Sept 2023
Dear Rylan,We truly appreciate your 5-star rating and your feedback! We're thrilled to hear that everything met your expectations during your stay. If there's anything specific you loved or if you have any suggestions for improvement, please don't hesitate to share. We hope to have the pleasure of hosting you again soon!Best Regards, Management

10/10 Excellent

Benjamin, Great Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful! *****
Stayed 1 night in Sep 2023
Response from Management Team on 20 Sept 2023
Dear Benjamin,Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're delighted to hear that you found our team very friendly and helpful. We strive to provide exceptional service, and it's wonderful to know that we met your expectations. We look forward to welcoming you back in the future!Warm Regards,Management

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pillows and staff was friendly.
Stayed 2 nights in Sep 2023
Response from Management Team on 12 Sept 2023
Dear Steven,We are truly grateful for your in-depth review! The mention of our pillows and friendly staff means a lot to us. Our pillows are carefully selected to ensure a restful night's sleep, and our team takes pride in delivering exceptional service. We're thrilled to have met your expectations. Your feedback motivates us to continue providing the best possible experience for our guests. We eagerly await the opportunity to serve you again and create more wonderful memories during your next stay. Thank you for sharing your experience!Warm Regards,Management

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room and it was very nice and clean
Stayed 3 nights in Aug 2023
Response from Management Team on 5 Sept 2023
Dear Leonardo,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found the room clean and comfortable. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Warm Regards, Management

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really clean. The bed was really comfortable. The shower and bathroom was also clean. Will come back again.
Stayed 1 night in Sep 2023
Response from Management Team on 4 Sept 2023
Dear Felipe,Thank you for taking the time to share your feedback with us. We're genuinely delighted that you had such a comfortable and clean stay. Our team works diligently to maintain a high standard of cleanliness in our rooms and bathrooms, so your appreciation means a lot to us.It's guests like you who motivate us to keep up the excellent work and provide the best possible experience. We'll be here with open arms when you decide to return. Until then, safe travels, and we can't wait to welcome you back for another wonderful stay!Warm Regards,Management

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had a horrible smell, only other room available was second level, no elevator. Did not stay, demanded a refund, yet to be processed.
Stayed 2 nights in Aug 2023
Response from Management Team on 3 Sept 2023
Dear Steve,I sincerely apologize for the unpleasant experience you had during your recent stay at our hotel. I'm truly sorry to hear about the room's unpleasant odor and the inconvenience of being offered a second-level room without an elevator.Your comfort and satisfaction are of utmost importance to us, and I completely understand your decision not to stay. Rest assured that we take your feedback seriously, and we are actively working to address the issues you encountered to prevent such incidents from happening in the future.Regarding your refund request, please be assured that we have initiated the process, and it should be completed shortly. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and they will be happy to assist you.Once again, I apologize for any inconvenience you experienced, and I hope you will consider giving us another chance in the future to provide you with a more enjoyable stay.Warm regards,Management

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Aug 2023
Response from Management Team on 31 Aug 2023
Dear Ray,Thank you so much for sharing your wonderful 5-star review of your recent stay at our hotel on Expedia! We greatly appreciate your kind words and the time you took to provide us with your feedback .We are delighted to hear that you thoroughly enjoyed your stay with us. It brings us immense joy to know that we were able to meet your expectations and provide you with a positive experience. Your satisfaction is our top priority, and we are thrilled that you found your stay to be enjoyable. We hope to have the pleasure of welcoming you back in the future to create more memorable experiences for you .Once again, thank you for choosing our hotel, and we truly appreciate your glowing review! Warm regards,Management

2/10 Terrible

Stephen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Management Team on 29 Aug 2023
I'm sorry to hear that you had a disappointing experience. We value your feedback and would appreciate more details about your stay so we can address any concerns you might have had. Please feel free to reach out to our customer support team so that we can assist you further. Your satisfaction is important to us. 337-287-4828

8/10 Good

rey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management Team on 27 Aug 2023
Dear Rigoberto,Thank you so much for sharing your wonderful 4-star review of your recent stay at our hotel on Orbitz! We greatly appreciate your kind words and the time you took to provide us with your feedback.We are delighted to hear that you thoroughly enjoyed your stay with us. It brings us immense joy to know that we were able to meet your expectations and provide you with a positive experience.Your satisfaction is our top priority, and we are thrilled that you found your stay to be enjoyable. We hope to have the pleasure of welcoming you back in the future to create more memorable experiences for you.Once again, thank you for choosing our hotel, and we truly appreciate your glowing review!Warm regards,Management

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooks
Stayed 1 night in Aug 2023
Response from Management Team on 25 Aug 2023
Dear Allen,"Thank you for your positive review! We're delighted to hear that you found our rooms clean and comfortable during your stay. Providing a welcoming and tidy environment for our guests is a top priority for us. We hope to have the pleasure of hosting you again in the future!"Warm Regards Management

2/10 Terrible

Everett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on the bed and the sheets were dirty with a lot of streak marks. We asked for more sheets and we were denied.
Stayed 1 night in Aug 2023
Response from Management Team on 19 Aug 2023
Dear Everett,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the negative experience you had and any inconveniences caused during your time with us. We are disappointed to learn about the cleanliness issues you encountered and the unsatisfactory service provided by our staff. Maintaining a high level of cleanliness and delivering excellent service are top priorities for us, and we regret that we fell short of your expectations. We take your comments seriously and will use them to make necessary changes to enhance the guest experience .If there is anything else you would like to discuss or if you have any further details to share, please feel free to reach out to our management team directly. We value your feedback and hope to have the opportunity to regain your trust in the future. Best regards,Hotel Management

10/10 Excellent

Manuel

Stayed 2 nights in Jul 2023
Response from Management Team on 9 Aug 2023
Dear Austin, Thank you for taking the time to share your positive feedback on Hotels.com. We are thrilled to hear that you had a fantastic experience during your recent stay at our hotel. Receiving a perfect 10 out of 10 rating from you truly means a lot to us. We strive to provide exceptional service and create memorable experiences for all our guests, and we are delighted to know that we succeeded in exceeding your expectations. Your kind words and appreciation will be shared with our team, as they work tirelessly to ensure every guest feels welcomed and well taken care of. We are truly grateful for your support and recommendation. It was our pleasure to have you as our guest, and we hope to welcome you back soon for another outstanding stay. If there is anything we can do to make your future visits even more enjoyable, please do not hesitate to let us know. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the opportunity of serving you again in the near future. Best regards, Hotel Management

10/10 Excellent

Cuong

Stayed 1 night in Aug 2023
Response from Management Team on 27 Aug 2023
Dear Cuong,Thank you so much for sharing your wonderful 5-star review of your recent stay at our hotel on Expedia! We greatly appreciate your kind words and the time you took to provide us with your feedback .We are delighted to hear that you thoroughly enjoyed your stay with us. It brings us immense joy to know that we were able to meet your expectations and provide you with a positive experience. Your satisfaction is our top priority, and we are thrilled that you found your stay to be enjoyable. We hope to have the pleasure of welcoming you back in the future to create more memorable experiences for you .Once again, thank you for choosing our hotel, and we truly appreciate your glowing review!Warm regards,Management

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Hotel
Hotel is well kept and pricing is very reasonable. Front staff was very kind. My only complaint would be that there is supposed to be ‘breakfast,’ but when we went down around 8, there wasn’t anymore.
Stayed 1 night in Aug 2023
Response from Management Team on 6 Aug 2023
Dear Ana,Thank you for taking the time to share your review of our hotel on hotels.com. We truly appreciate your feedback as it helps us understand the areas where we excel and where we can improve.We're thrilled to hear that you found our hotel well kept and were satisfied with our reasonable pricing. Our team works hard to maintain a clean and comfortable environment for all our guests, and it's always rewarding to receive positive feedback about it.Additionally, we're delighted that you had a positive experience with our front staff. Providing exceptional customer service is a top priority for us, and we're glad to know that our team made your stay enjoyable.However, we do apologize for the inconvenience you experienced regarding breakfast availability. We understand the importance of a good breakfast to start your day, and it's regrettable that it wasn't available when you went down around 8 AM. Please be assured that we take your comments seriously, and we will investigate the issue further to ensure such occurrences are minimized in the future.Your feedback is valuable to us, and we will use it to make the necessary improvements to enhance the overall guest experience. We hope you will give us another opportunity to host you and provide you with the excellent stay you deserve.If there's anything else you'd like to share or if you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Dominic

Liked: Staff & service, property conditions & facilities
My sister and I needed a place for a comfortable good nights rest while traveling. We found it here.
Stayed 1 night in Jul 2023
Response from Management Team on 25 Jul 2023
Dear Dominic,Thank you for choosing our hotel and sharing your wonderful review on Expedia. We are thrilled to hear that you and your sister had a comfortable and enjoyable stay with us. Receiving a perfect 5 out of 5 stars from you is truly heartwarming.Providing a peaceful and welcoming environment for our guests is our top priority, and we are delighted that we could meet your expectations. Your kind words about your experience mean a lot to us and serve as motivation for our team to continue delivering exceptional service.Should your travels bring you back to the area, we would be more than happy to welcome you both again for another pleasant stay. If there's anything we can do to enhance your future visits, please don't hesitate to let us know.Thank you once again for your generous review. We look forward to hosting you in the future.Best regards,Hotel Management

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service
Newly renovated staff was pleasant
Stayed 1 night in Jul 2023
Response from Management Team on 17 Jul 2023
Dear Lauren,Thank you for sharing your experience with us on Expedia! We're thrilled that you enjoyed our newly renovated rooms. Your comfort and satisfaction are our top priorities, and we're glad our efforts to create a modern and inviting space were well-received.We noticed that you left 4 out of 5 stars, and we're always looking for ways to improve. If there was anything specific that you think we could have done better, we'd love to hear your feedback. Our goal is to provide a 5-star experience for all our guests, and your input helps us achieve that.We appreciate your support and hope to have the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing our hotel!Best Regards, Management