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Reviews of Hotel Zum Bürgergarten

3.5 out of 5
Hotel Zum Bürgergarten
Thyratal 1, Südharz, ST

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 92 reviews" "
Rating 8 - Good. 39 out of 92 reviews" "
Rating 6 - Okay. 8 out of 92 reviews" "
Rating 4 - Poor. 3 out of 92 reviews" "
Rating 2 - Terrible. 1 out of 92 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly and don't have the room you booked!
Booked a room. Hotels.com messed up but after the matter was resolved by them it turned out the hotel did not have the room we had booked. Very unhelpful and disinterested staff. Had to find another room at 11pm which was not easy!
Stayed 1 night in Sep 2019
Response from Thorsten on 22 Jan 2020
You spoke with hotels.com yourself and found that there was a computer error at hotels.com and you really shouldn't have been able to book because there was no room available from hotles.com. If we do not receive any information and all rooms are fully booked, where should we take a room, you want`t take the only one available room. And we can't do more than asking some of our colleagues for a room by phone. I can understand your dissatisfaction, unfortunately I can no do more. But hotels.com is actually to blame for the problem, but that doesn't matter.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stolberg is lovely
this was a business trip and everyone had a lovely time in Stolberg in their time off. Charming little town. Hotel was good.
Stayed 1 night in Jan 2019

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting pretty historic village
Excellent hotel and top class service, good restaurant
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
No Air Condition as shown in Expedia
In general, it's a nice hotel. But, if you expect to find air condition as promised in Expedia.com, you will be disappointed. Really disappointing is the internet. Every 10min you need to fill out the form online again. And it's still very slow. However, this is a place for finding peace and for hiking, not for being connected to the entire world. Then, it shouldn't be offered - air condition and internet - are not really existing.
Stayed 1 night in Aug 2017

10/10 Excellent

Shaun, Witney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel in a beautiful setting.
We arrived at the hotel after a midnight ferry to Dunkirk, (on our way to Prague) very tired and in need of a cold beer which despite of the fact that the bar was not due to open for another hour the very accommodating owner duly obliged. I can only describe our experience as amazing. Everything about this place is faultless,the food is of a very high quality, the owners and staff were extremely friendly. If you prefer to drive to your holiday destination rather than fly, it's little gems like this that you would never normally see make the long drive all worth while.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip out for a vit to the Harz
A very nice rustic hotel in a beautiful stating.

10/10 Excellent

marie, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent!
Very nice hotel with old German flair.The rooms are simple but nice and comfortable. Okay, maybe the TV was old and small, but the internet connection was very good. Nice people, good food and a great Christmas feeling. The town is beautiful with its old timbered houses; although it was quite empty at this time of the year (early December). Not many shops around.

8/10 Good

Adamsdown, Cardiff, Wales UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful woodland village setting
Beautifully situated in a woodland village. The hotel layout is something of a maze but has heaps of character. Very good, wholesome dinners and a good standard of breakfast buffet. Rooms have been updated in recent years but mine still had an old, small-screen TV with no English speaking channels. This did not detract from an enjoyable stay.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Zum Buergergarten
This was a nice hotel, we did not stay in the main hotel, we were in the guest apartments across the street. It ended up being a 2 bedroom apt with a nice seating area and couch, though no AC. The only problem was the wireless hotspot did not reach across the street.. Dinner was fabulous in the dining facility and breakfast was typical cold meats and cheeses, with cereal and rolls. Very nice. I would stay at this hotel again, though I thought it was pretty expensive. The staff speaks very little english, though the lady that helped us to our room was very nice and tried hard.

10/10 Excellent

k, teeside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harz region gem in stolberg
good hotel, good rooms, ideal location, food also good.

8/10 Good

J, Derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Excellent value"
Both the Hotel, and the town of Stolberg were a lucky "find". We chose the hotel because it seemed to represent good value for money, and this proved to be the case. All the staff were very pleasant and helpful, although speaking very little english (this is the case throughout the Harz region). The Hotel is on the edge of town, but only 10 minutes walk from the centre. Our room was extremely comfortable, and very clean throughout. Only one criticism, no tea & coffee making facilities in room. Buffet breakfast was excellent. Restaurant (evening meal) was good, but there are better in the town (10mins. walk) - would recommend booking on B & B basis. We would definitely book this hotel again if visiting the area.The town of Stolberg should be included on any visit to the area, even if not staying there.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotelzimmer war sehr ordentlich, das Nasszelle auf aktuellen Stand, die Matratze angenehm hart, d.h. nicht durchgelegen, wie ich es aus vielen anderen Hotels kenne. Stolberg selbst strahlt eine historische Aura aus und ist fotografisch ein Quell an Motiven.
Stayed 1 night in Sep 2023

8/10 Good

Daniela

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Sandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles zu unserer Zufriedenheit!
Stayed 3 nights in Sep 2022

8/10 Good

Stefanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Das Essen und Frühstück waren super, allerdings wirkte das Personal gestresst. Als wir bei der Ankunft nach der Sauna - und Whirlpoolmöglichkeit fragten war die Kommunikation diesbezüglich leider etwas unfreundlich.
Stayed 1 night in Sep 2022

10/10 Excellent

Beatha

Stayed 1 night in Aug 2022

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft war super das Personal freundlich.
Stayed 4 nights in Jul 2022

10/10 Excellent

Kim Juno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Thorsten on 27 Jul 2021
Vielen Dank

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ra
Tog en stund att checka in... ligger precis intill två vägar, kan vara störande om man vill sova med fönstret öppet. Maten var ok. Frukosten ok, dock svagt kaffe (som på de flesta ställen).
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

jento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eten is geweldig en personeel top
Wij vonden het een zeer goed verblijf,jammer dat de bar al om 11.00uur dicht ging
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft ist sehr sauber und gemütlich. Das Personal sehr freundlich und zuvorkommend.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel voor een weekend Stolberg
Het 3 sterren Duits vakwerkhotel ligt aan het begin van het schitterend dorpje Stolberg, dat geheel opgetrokken is uit Duitse vakwerkhuizen. De kamers in het hotel zijn van binnen gemoderniseerd, het restaurant heeft nog wel de nostalgische uitstraling. Dat Duitse vakwerk heeft misschien ook nadelen, diverse plafons, doorgangen en balken zitten soms op een hoogte waarbij je op je hoofd moet letten als je wat langer bent en het is wat gehoriger. Het personeel was aardig en behulpzaam, goede en snelle service in het restaurant en betaalbare prijzen. Het ontbijt in de ochtend is goed. Het hotel heeft een sauna die tot 21.00 open is, echter dient deze gereserveerd worden, ik heb dit als nadeel ervaren, want je moet op tijd reserveren om een kans te maken. Het reserveren van de sauna zie je nagenoeg niet in Duitse hotels. Als je zakelijk onderweg bent is een bureau op je kamer een vereiste, niet alle kamers hebben dat. Het internet is wat onstabiel, soms valt het volledig weg wat best irritant is als je aan het werk bent.
Stayed 2 nights in Oct 2018

8/10 Good

Hans-Georg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Johan, Huddinge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old town, wonderfull castle, and nice hotell.
Fantastic old hotell, good and plenty of food. The town was booring, there was nothing to do exept visit the castle. The swimmingpools were closed. The touristcenter did not speak english.
Stayed 4 nights in Jul 2018
Response from Thorsten on 9 Oct 2018
Thank`s for you responds, tell it to your friends to and have a good time. Thorsten

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hartzenerstemning i bindingsværksidyl
Fint gammelt familieejet hotel i udkanten af fantastisk hyggelig by. Gammelt bindindingsværk med de udfordringer det giver, men godt udnyttet. God service og venligt personale. Vi brugte hotellet som base på en lille rundtur i lokalområdet. Et lille minus er placering umiddelbart op af vej - som dog kun blev oplevet som traffikeret i morgenstunden.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Fint nok sted med god morgenmad. Det var meget varmt og da der ingen aircon var måtte vi sove med alle vinduer åbne. Derfor nogen støj fra enkelte biler - men det kunne jo ikke være anderledes i usædvanlig varm sommer.
Stayed 1 night in Jul 2018

8/10 Good

Werner

Liked: Cleanliness, staff & service, room comfort
Nicht geeignet für Personen mit Gehbehinderung, da viele Stufen und Treppen überwunden werden müssen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das schöne Stolberg
Stolberg ist selbst bei schmelzendem Schnee eine Augenweide und das alte Hotel ein Gedicht.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein sehr schönes Hotel.
Der Ort Stollberg ist eine sehr schöne und ruhige Stadt. Das Hotel ist in einen guten Zustand. Parkplatz ist auf der anderen Straßenseite. Wer auf Fachwerkhäuser steht ist hier Gold richtig. Nächte waren ruhig
Stayed 2 nights in Feb 2018

8/10 Good

Ralf, Oschatz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir waren sehr zufrieden
Das Hotel bietet ein sehr gutes Preis/Leistungsverhältnis. Alles ist sauber, die Zimmer werden auch an Sonn- und Feiertagen gereinigt. Besonders hervorzuheben ist die Freundlichkeit des gesamten Personals. Zum Hotel gehört ein sehr schönes uriges Restaurant mit einem leckeren Speisenangebot. Wenn es überhaupt etwas zu bemängeln gibt: wir hatten keine Möglichkeit das Wellnessangebot zu nutzen. Die Sauna war immer belegt ( wenn einer reserviert hat lässt man niemanden anders hinnein, es kommen auch Saunagäste von ausserhalb ) und Physiotherapie wird nur an Wochentagen angeboten. Wir können das Hotel bedenkenlos weiterempfehlen und kommen gerne wieder.
Stayed 3 nights in Oct 2017

10/10 Excellent

Sina, Hessen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir haben drei Nächte in diesem Hotel verbracht und haben beim Aufenthalt nichts vermisst. Das Zimmer ist geräumig und gemütlich eingerichtet. Der "Bürgergarten" ist keines der modern und kalt eingerichteten Unterkünfte und das ist auch gut so. Gutbürgerliche Küche paart sich mit gemütlichem und mit der Inneneinrichtung abgestimmten Fachwerk-Ambiente. Möglichkeiten der Entspannung bietet ein hausinterner kleiner Wellnessbereich. Alles prima und die Ausflugsmöglichkeiten des Harzes sind recht schnell zu erreichen.
Stayed 3 nights in Oct 2017

10/10 Excellent

Maria, Bad Laer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel Im Südharz
Wir waren 4 Tage im Hotel. Das Apartment war schön sauber. Es wurde jeden Tag gereinigt. Wir hatten eine Kochnische für alle fälle.Das Frühstück war super und das Abendessen sehr gut.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Als Zwischenstop auf einer Motorradtour bestens zu empfehlen. Der Parkplatz gegenüber vom Hotel kann kostenlos benutzt werden. Frühstück vom Buffet mit großer Auswahl. Preis-Leistungsverhältnis passt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuit passage pour le travail
À vrai dire, ce fût une excellente et agréable surprise cette hôtel. Propreté, service, repas, tout était très bien. Une ballade dans le petit village est un must. Je recommande cet endroit. Rapport qualité prix étonnant!

8/10 Good

Preben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et veldrevet og smukt gammelt hotel med god mad
En hyggelig familieferie i smukke omgivelser i vebevaret middelalderby. God og venlig service samt god mad både om morgenen og i restauranten om aftenen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastisk sted og fantastisk personale
rigtigt godt ophold

10/10 Excellent

Uli, Marburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr nett
1 Übernachtung während einer Fahrradrundreise xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

10/10 Excellent

Maj-Britt, Aalborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Sødt" hotel
Rigtig hyggeligt hotel med god service beliggende i efter min mening Harzens mest hyggelige (og rolige) by. Meget god mad i hotellets restaurant.

8/10 Good

Joachim, Franken

Liked: Cleanliness, staff & service, property conditions & facilities
Preis Leistungsverhältnis gut!
Freundlicher Empfang, gutes Frühstück. Kleines Zimmer mit Einzelbett, konnte aber gut schlafen. RTL war allerdings nicht zu empfangen.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Gut
Preis/Leistung ist ok Beim Frühstück fehlen regionale Spezialitäten

6/10 Okay

Verified traveller

Disliked: Staff & service
Not worth the money, boring breakfast and boring stay a building away from the hotel

8/10 Good

Jesper

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Kein Wohlfühlhotel!
Zimmer in unschönem Nebengebäude (mutete wie umgebautes ehemaliges Lager- und Werkstattgebäude an) entsprachen keinesfalls unseren Vorstellungen vom eigentlich gebuchten Familienzimmer im historischen Fachwerkhotel! Das Servicepersonal beim Frühstück wies einen recht "herben Charme" auf und war auch nicht "übermäßig" um das Wohl der Gäste bemüht.

8/10 Good

Sara Jørgensen, Ringsted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel til en god pris
Blev taget meget godt imod, og fik den "store" rundvisning på hotellet, hvilket var anderledes men godt. Rimeligt udvalg til morgenmaden, så der er ikke noget at sætte en finger på. Boede der 1 nat, og kan kun anbefale dette.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Eifelschraat, Eifel

Liked: Cleanliness, staff & service
Angenehmer Aufenthalt
Ausgesprochen freundliches Personal, guter Service, prima Restaurant