Outdoor wedding area

Reviews of Pullman Stuttgart Fontana

4.5 out of 5
Pullman Stuttgart Fontana
Vollmoellerstr. 5, Stuttgart, BW

Reviews

8.6

Excellent

Rating 10 - Excellent. 371 out of 777 reviews" "
Rating 8 - Good. 276 out of 777 reviews" "
Rating 6 - Okay. 85 out of 777 reviews" "
Rating 4 - Poor. 27 out of 777 reviews" "
Rating 2 - Terrible. 18 out of 777 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kuljit

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while on a business trip and found the hotel very clean and staff very helpful. The hotel has great amenities. The only thing I found odd was that housekeeping only seemed to clean up the bedding a bit and not replace the coffee and creamer supplied in the room.
Stayed 5 nights in Feb 2024

10/10 Excellent

Suzanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenience of hopping of the train and taking a few steps to the hotel. It was also roomy, with modern updates in the room.
Stayed 1 night in Dec 2023
Response from Team Pullman Fontana Stuttgart on 4 Jan 2024
Dear Madam,Thank you for taking the time to share your experience at our hotel.We're thrilled to hear you enjoyed the convenience of our location just steps away from the train, as well as the spaciousness and modern updates of our rooms. Our recent renovation, completed on 2023/09/25, aimed to provide our guests with stylish and comfortable accommodations, and it's wonderful to know that we succeeded in making your stay enjoyable.We look forward to seeing you again soon.All the best,Team Pullman Fontana Stuttgart

6/10 Okay

Rassul

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The check-in at this hotel was unnessarily long and the hotel staff did seem too concerned about getting people checked in quickly. They offer parking but it is underground which would've destroyed my Thule roof box. The hotel is very pet friendly which was great but found it odd that they did not have in water bowls out for the many dogs that arrived and zero rubbish containers on the entire 1st floor. I booked this hotel to be away from congestion of the city but this is a major bus, tram and taxi....great for people needing access into Stuttgart but for us just created more obstacles for parking and getting on our way out to our next destination. Nice hotel but it's due for a renovation soon. Bathrooms were new and clean but overall experince was below expectations for a Pullman.
Stayed 1 night in Dec 2023
Response from Team Pullman Fontana Stuttgart on 2 Jan 2024
Dear Guest, Thank you for taking the time to share your review.It's wonderful to hear that you appreciated our pet-friendly policies; we always strive to make all our guests, including our four-legged ones, feel welcome. We are also pleased that you found our newly renovated bathrooms to be clean and up to standard. On the other hand, we regret that the check-in process did not meet your expectations in terms of speed. Please rest assured that we aim to provide an efficient service for all our guests. While our parking facilities are designed to accommodate a variety of vehicles, we understand your concern about the clearance for your roof box. Additionally, we take note of your comments regarding the lack of water bowls and rubbish containers, as well as the noise from the nearby transportation. We appreciate your constructive comments and would like to mention that our hotel has recently undergone extensive renovations, ensuring that our amenities are modern and comfortable for our guests.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Team Pullman Fontana Stuttgart

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Average hotel felt over priced
Rooms were really hot, tough to sleep and could not adjust the heating much. Not the best place for the price, ok breakfast.
Stayed 1 night in Dec 2023
Response from Your team of Pullman Fontana Stuttgart on 14 Dec 2023
Dear Guest, Thanks for sharing the impressions of your stay with us.We're glad you found our breakfast satisfactory. Regarding the discomfort due to the room temperature, we'd like to mention that our rooms are equipped with individually controlled air conditioning, and we also provide extra fans upon request. We regret to hear that the room temperature impacted your comfort. Please rest assured that we strive for all our guests to have a restful night's sleep, and our front desk team is always on hand to assist with any in-room amenities to enhance your stay.All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards,Your team of Pullman Fontana Stuttgart

6/10 Okay

Anthony

Stayed 3 nights in Dec 2023

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location next to the metro or s line
Stayed 1 night in Oct 2023
Response from Boris Blobel, General Manager on 3 Nov 2023
Dear Ramiro,Thank you for your kind review.We are delighted to hear that you appreciated our convenient location next to the metro and S-Bahn train station. It's great to know that our guests can easily access various parts of the city and enjoy their stay.We are also pleased that you found our hotel to be clean, comfortable, and well-maintained, as well as our staff to be attentive and helpful. We strive to provide excellent service and facilities for our guests, and it's always rewarding to receive positive feedback.We look forward to welcoming you again.Best regards,Boris Blobel, General Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and breakfast were great but the parkinglot waa way too small for my car especially in a suburban city.
Stayed 5 nights in Oct 2023
Response from Boris Blobel, General Manager on 19 Oct 2023
Dear Matthew,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed our bar and breakfast offerings. Our team works hard to provide a variety of options and a pleasant atmosphere for our guests.We understand your concern regarding the parking lot size. Our parking garage is designed to accommodate most vehicles, but we acknowledge that larger cars may find it challenging to park. We appreciate your feedback and will take it into consideration for future improvements. In the meantime, we recommend guests with larger vehicles to explore alternative parking options in the nearby area.We look forward to welcoming you for an another pleasant stay. Best wishes.Boris Blobel, General Manager

10/10 Excellent

Sandra, Montgomery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a very nice area near transportation and walking distance to nice shops and restaurants.
Stayed 5 nights in Oct 2023
Response from Boris Blobel, General Manager on 16 Oct 2023
Dear Sandra,Thank you for your kind review.We are delighted to hear that you appreciated our convenient location near transportation, shops, and restaurants. Our hotel is indeed situated in the Vaihingen district, which offers easy access to various points of interest via the nearby train station.We are thrilled that you found our room cleanliness, hotel condition, service, and room amenities to be satisfactory. Our team works hard to maintain high standards and provide a comfortable stay for our guests.It would be a pleasure to welcome you back. Best wishes,Boris Blobel, General Manager

10/10 Excellent

Rosa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from v on 31 Oct 2023
Sehr geehrte Dame,haben Sie vielen Dank für Ihre ausführliche und nette Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und Sie einen rundum schönen Aufenthalt hatten. Im Namen des gesamten Teams bedanken wir uns recht herzlich für Ihren Besuch und freuen uns, dass Ihnen der gute Allgemeinzustand unseres Hauses aufgefallen ist.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Boris Blobel, General Manager

6/10 Okay

GERAINT

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Boris Blobel, General Manager on 28 Aug 2023
Dear Geraint, Thank you for your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.Thanks again for your feedback. We hope to welcome you again in the future. Best wishes,Boris Blobel, General Manager

8/10 Good

Jenny

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
The reception staff were very disappointing. No smile or welcome on arrival. Check out equally unfriendly. Cleanliness in communal areas could be improved. Beds and breakfast were very good.
Stayed 1 night in Aug 2023
Response from Boris Blobel, General Manager on 21 Aug 2023
Dear Jenny,Thanks for taking the time to review your stay at our hotel.We are delighted to hear that you enjoyed our comfortable beds and the breakfast selection. Our team works hard to provide a pleasant stay for our guests, and we appreciate your positive feedback.However, we are concerned to learn about your disappointment with the reception staff and the cleanliness in communal areas. We strive to provide excellent service and a welcoming atmosphere, and we apologize for any inconvenience you experienced. Rest assured, we will address these issues with our team to ensure improvements are made. We hope that your overall stay was enjoyable and that you were able to take advantage of our convenient location and other amenities.We would be pleased to welcome you back on future occasions.Kind regards,Boris Blobel, General Manager

4/10 Poor

Juliette

Stayed 1 night in Jul 2023
Response from Boris Blobel, General Manager on 3 Aug 2023
Dear Juliette,Thank you for taking the time to share your feedback,Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope we can provide you with an improved stay in the future.Kind regards,Boris Blobel, General Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Boris Blobel, General Manager on 12 Jul 2023
Dear Michelle,Thank you for sharing your review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon.Kind regards,Boris Blobel, General Manager

4/10 Poor

Jayelyn

Stayed 2 nights in Jun 2023
Response from Manager on 11 Jul 2023
Dear Jayelyn,Thank you for taking the time to review your stay.Unfortunately, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We look forward to welcoming you very soon.Best regards,

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for convenience
Not the most characterful of places, but clean, very handy for the u-bahn and s-bahn. Check in took a while, but the service was helpful.
Stayed 1 night in May 2023

4/10 Poor

Wen Bin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
How can the aircon of a supposedly 4 star hotel not worked properly? Luckily the staff brought a fan and opened the window. But it became noisy due to the trains…hotel was nice but terrible experience with the aircon!
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Stayed 5 nights in May 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuttgart visit after 3 years.
Nice hotel been 23 years since my last stay there, BIG change from 1995! Will be back in July for another stay!
Stayed 1 night in May 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly and helpful staff comfortable clean room and facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

JONGJIN

Stayed 1 night in Apr 2023

10/10 Excellent

Theresa Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect stay in Germany. You had everything at your finger tips. You had all the transportation at hand, a Mall a block away. The best place to stay to get the real feel of German Culture. We will be staying there again when we come in to visit. Excellent place to stay.
Stayed 9 nights in Mar 2023

6/10 Okay

Dong Hoon

Stayed 1 night in Mar 2023

2/10 Terrible

LaTiffany

Disliked: Staff & service, amenities, property conditions & facilities
The elevators didn't work.
Stayed 2 nights in Feb 2023

2/10 Terrible

Bernhard

Stayed 1 night in Feb 2023

2/10 Terrible

olivier

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Noise
Stayed 2 nights in Feb 2023

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the family while visiting Stuttgar
The location was perfect for getting around Stuttgart. The room was very nice and I loved that we were given firm and squishy pillows (I normally have to ask for firm). We had an adjoining suite with the kids. Breakfast was really good and parking was easy. Everyone was friendly and helpful.
Stayed 2 nights in Dec 2022

8/10 Good

Rosemary, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
The Pullman Stuttgart Fontana has an awesome location near the S and U bahn station making for really easy access to down town Stuttgart and the beautiful surrounding area. The hotel is in the process of being renovated but the rooms are comfortable and clean. You can walk into the small town which has some good dining options and shops. I would definitely stay again and recommend it if you want a stay close to but not in the main city of Stuttgart
Response from Thank you on 16 Dec 2022
Dear Rosemary, thank you for your good vote. We are very pleased that you feel comfortable with us and that we can count you among our loyal guests.Best regards,Enza Ranieri Hotel Manager

10/10 Excellent

Howard C Phillips,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay there when we travel to Stuttgart. Train and UBahn are right there next to the Hotel which make it very easy to get around.
Response from Dankeschön on 16 Dec 2022
Dear Mr. Phillips, thank you for voting us and full points.We are very pleased about this.Best regards,Enza RanieriHotel Manager

10/10 Excellent

MARK C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Dankeschön on 31 Oct 2022
Guten Tag Mark, vielen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben.Herzliche GrüßeEnza RanieriHotel Manager

6/10 Okay

Raymond

Stayed 1 night in Jul 2022
Response from Thank you on 21 Jul 2022
Good afternoon Raymond, thank you for voting us. Kind regards, Enza Ranieri Hotel Manager

8/10 Good

Charles Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is still under construction.
Stayed 6 nights in Jun 2022
Response from Thank you on 21 Jul 2022
Dear Charles Lee, thank you for voting us. We are also happy that in a view month we will shine in a new and mordern look. Kind regards, Enza Ranieri Hotel Manager

6/10 Okay

Warren

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Far from perfect
I booked the hotel for it’s close proximity to the station, which was perfect. When booking it would have been good to know that the restaurant was closed for a private function and that refurbishment works were ongoing. A/C in the room only blew out warm air despite being set to the lowest setting, so had a hot and uncomfortable night until opening the window to hear the noise from the station. Smoke detector removed from room for some reason? Breakfast was good. Reception was understaffed, with only one person on duty causing a queue to form at checkin and 15 minute wait.
Stayed 1 night in May 2022
Response from Thank you on 20 Jun 2022
Dear Warren, thank you for voting us and for your feedback. I was sorry to read that the air conditioning did not work and that you had a restless night. The air-conditioning is back in operation after a malfunction and the fire detectors are working. Unfortunately, the cover is still missing after the renovation due to supply shortages. We also very much hope that these can be fitted soon. Kind regards, Enza Ranieri Hotel Manager

10/10 Excellent

Timothy

Stayed 1 night in May 2022
Response from Thank you on 17 May 2022
Dear Timothy, thank you for your very good review. Looking forward to welcome you soon again. Kind regards, Enza Ranieri Hotel Manager

10/10 Excellent

Rosemary, Essex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very easy access to Stuttgart, the airport and surrounding area. Will definitely stay again next time we visit this wonderful part of Germany!
Stayed 2 nights in Jan 2022

10/10 Excellent

JONATHAN, VIRGINIA BEACH

Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the restaurant staff members were very friendly. The customer service was amazing!
Stayed 3 nights in Aug 2021

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Not bad but not great.
Air conditioning was promoted on Hotels.com but was not functioning in the room. Reported twice to staff and obtained no resolution within 9-day stay. Had to purchase a fan to get through stay during hot summer days. The parking garage requires an L-shaped exit path so longer vehicles had to be extremely careful to avoid scraping the walls and posts upon exiting paid parking. Breakfast was nice and fresh. Check with front desk before ordering room service. Pet friendly. Bathroom was cramped and shower faucet is unfortunately and inconveniently placed if you don’t want bruises on your legs.
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed there because we needed a stay-vacation with a pool. i enjoyed the pool area, so it met my minimal needs. On top of that, the staff was friendly and the breakfast was great.
Stayed 1 night in Jun 2021

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Need many updates but overall, it was fine. Close to transportation
Stayed 2 nights in Feb 2020
Response from Nico Giovanoli on 17 Feb 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Stuttgart Fontana. I am happy to let you know that an overall renovation is planned for the 3d quarter of this year. Our team is very excited about it. We are looking forward to welcome you back to the Pullman Stuttgart Fontana. Please feel free to contact me anytime if I can be of any further assistance to you. Kind Regards Nico Giovanoli Hotel Manager

10/10 Excellent

jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from eb on 16 Dec 2019
Dear jeffrey, Thank you very much indeed for your kind evaluation for your stay with us. I am so pleased to hear that you enjoyed all aspects of your stay- something that we strive for with every guest ! Your review is greatly appreciated and I hope to have the opportunity to welcome you back in the not too distant future. Sincerely, Eva Binder Manager HR & Quality

10/10 Excellent

Ernesto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Excellent hotel. Great breakfast bar, excellent restaurant, well appointed. Very convenient to the metro (next door),
Stayed 5 nights in Dec 2019
Response from eb on 10 Dec 2019
Dear guest, Thank you, for your wonderful review on the Hotel. We are very proud to have met all your expectations. These wonderful words will inspire us to keep up our good work. We are happy to hear that you felt welcome and ease with us. We hope to see you again in the near future. Warm regards Eva Binder Manager HR & Quality

4/10 Poor

Heiko

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated Rooms
We had a 1 night stay at the Pullmann Stuttgart. 4 stars are not fitting for this Hotel. It looks very aged ... old furniture, service staff seems unmotivated and is not problem solved driven. We reserved non smoking rooms - unfortunately it seemed that only smoking rooms where available. We felt like it’s our fault not to be smokers. At the end they found non smoking rooms after some complaining. From the attitude and service the male staff clearly needs training. The Rooms need def an upgrade. See the images attached. I would not recommend to stay there again.
Stayed 1 night in Dec 2019
Response from eb on 11 Dec 2019
Dear valued guest, Thank you for taking the time to share your recent experience at the Pullman Stuttgart Fontana with us . I am very sorry to learn that due to the room switch to a non smoking room we failed to make sure that the alternativ room's appearance was up to our guests needs. Please accept our sincerest apologies for the inconvenience you encountered with us and be assured that this is not normal procedure. It is our hope that you will give us the opportunity to better serve you in the future. Best regards Eva Binder Manager HR & Quality

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from eb on 21 Nov 2019
Lieber Gast, ganz herzlichen Dank für Ihre tolle Rückmeldung zu Ihrem Aufenthalt bei uns. Wir freuen uns sehr, dass wir Sie begeistern konnten und hoffen, Sie schon bald wieder bei uns im Pullman Stuttgart Fontana begrüßen zu dürfen. Beste Grüße Eva Binder Manager HR & Quality

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from eb on 21 Nov 2019
Sehr geehrter Gast, vielen Dank für die wunderbare Bewertung auf expedia. Mit Ihrem Lob haben Sie uns eine große Freude gemacht. Beste Grüße aus dem Pullman Stuttgart Fontana Eva Binder Manager HR & Quality

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from eb on 21 Nov 2019
Sehr geehrter Gast, ganz herzlichen Dank für Ihre tolle Rückmeldung zu Ihrem Aufenthalt bei uns im Pullman Stuttgart Fontana. Bis zu Ihrem nächsten Besuch wünschen wir Ihnen alles Gute und viele sonnige Herbsttage. Beste Grüße Eva Binder Manager HR & Quality

8/10 Good

Alyssa

Stayed 3 nights in Oct 2019