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Reviews of ibis budget Strasbourg Centre Gare

2 out of 5
ibis budget Strasbourg Centre Gare
13 PLACE DE LA GARE, Strasbourg

Reviews

8.4

Very good

Rating 10 - Excellent. 141 out of 366 reviews" "
Rating 8 - Good. 162 out of 366 reviews" "
Rating 6 - Okay. 44 out of 366 reviews" "
Rating 4 - Poor. 10 out of 366 reviews" "
Rating 2 - Terrible. 9 out of 366 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ROBERT

Travelled with family
Liked: Staff & service, property conditions & facilities
Door lock of the toeilet missing
Stayed 1 night in May 2024

10/10 Excellent

Marian

Liked: Staff & service, property conditions & facilities
It was very nice!
Stayed 2 nights in May 2024

10/10 Excellent

Carolina

Stayed 1 night in Jan 2024

8/10 Good

Pascal, Barcelona

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was modern, clean and heated. The bathroom was sufficient. We had a small leek in the shower. There was only one elevator which we had to wait for several times. At checkin we aldo had to wait a considerable amount of time till the receptionist came. Breakfast was pleasantly surprising. Many choices and the staff in charge of it was very helpful, friendly and constantly making sure nothing was running out and that everything was clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yorleny

Stayed 1 night in Dec 2023

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to thr train station.
Stayed 1 night in Nov 2023

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, excellent location, quiet and just perfect size room for me and my family.
Stayed 1 night in Sep 2023

6/10 Okay

Vanessa

Liked: Staff & service
Staff very friendly. Very close to walk to main attractions. Clean.
Stayed 2 nights in Sep 2023
Response from Marie on 11 Nov 2023
Dear Vanessa Ogilvie,We very much appreciate your comments regarding your stay at the Ibis Budget Strasbourg centre gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Valerie

Stayed 2 nights in Sep 2023

4/10 Poor

Gabriel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was very hot outside and A/C wasn't working. You can open the windows, but it's a very busy area, even during the night. It makes it hard to sleep with the lights from the train station and the constant noise from the area.
Stayed 1 night in Aug 2023

2/10 Terrible

Marcel, Ramat Gan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
*********attention******* Shocking hotel, they advertise that there is air conditioning. We changed 2 rooms and neither of them has air conditioning only hot fan rooms #310 and 410. you sit sweating in your room.... It seems no air conditioning all rooms, I talk with another guests. Very very small rooms. Excellent location! Asked to talk with the manager and they told that she will not be 2 weeks. The water in the shower flows weakly. It looks like a hotel that is not maintained at all.
Stayed 3 nights in Aug 2023

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jeanne on 20 Sept 2023
Dear Cristina,We thank you for your comment regarding your stay at the Ibis Budget Strasbourg Center Gare.Your positive feedback is the result of the collective work of our teams whose sole objective is your comfort and well-being, thank you for all of us!Sincerely.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly fine room, clean and comfortable. Great location to attractions and train connections are just across the street. Really enjoyed the breakfast as they had some extra healthy additions to the normal continental selection. They supplied a kettle when we requested one. Nice staff.

10/10 Excellent

Kavita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Nikolas

Liked: Cleanliness, staff & service
Simple but did the job. Worst aspect was not their fault. Noisy family and apartment next door. Offered to keep bags even after i checked out.
Stayed 1 night in Sep 2022

6/10 Okay

Hugo

Stayed 2 nights in Sep 2022

4/10 Poor

Abdullah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning was very hot when I checked-in the receptionist was kind and friendly and tried to offer us free breakfast at the hotel but we could not sleep that night because of the hot air from the A/C and when tried to open the window the noise from the cars was annoying They changed the room the next day but it was not much better than the first one
Stayed 2 nights in Aug 2022

10/10 Excellent

Fahad

Stayed 1 night in Aug 2022

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and basic
Nice, clean room and comfortable beds - just what we needed. We arrived really late at night and the receptionist was grumpy and unhelpful. However, the morning receptionist was lovely!
Stayed 1 night in Jul 2022

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We traveled with two grandchildren by car and we booked two rooms. Before booking I called the hotel and asked if they had parking. They said yes. However, when we arrived it was impossible even to stop near the hotel to register. After going around several times we finally managed to stop and register. But for parking we were send to a different place. Moreover, parking rules were absolutely confusing. At certain point my husband could not exit the parking place. This parking problem damaged our impression of the hotel. But otherwise the hotel is very reasonable.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Ricardo, Schertz

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
AC did not work.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice fresh budget hotel. Rooms were larger than usual for Europe—made possible in part by a bunk bed that was a hit with a kiddo. Even had its own light and charging station. Location was very convenient across from the train station. However, the hotel is front of a bad intersection that gets a lot of honking, which was especially annoying because the AC couldn’t keep up with the heat and we sometimes needed to open the windows. My other main complaint was that the shower doors don’t match the shape of the shower, so water gets everywhere. Overall, a good deal for the price with a few annoyances.
Stayed 2 nights in Jun 2022

2/10 Terrible

Narute

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towel provided
Stayed 2 nights in Jun 2022

6/10 Okay

Tran H.

Stayed 2 nights in Jun 2022

6/10 Okay

Cedric

Travelled with family
Budget is budget. Location to old town is ok, but I would not go back.
Stayed 1 night in May 2022

10/10 Excellent

S

Stayed 1 night in Jun 2022

8/10 Good

Vincent

Stayed 1 night in May 2022
Response from Marie-Laure on 28 May 2022
Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Strasbourg Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Bien à vous,

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy room at the front of the hotel. Not recommended. Wouldn't stay here again.
Stayed 2 nights in May 2022
Response from Marie-Laure on 28 May 2022
Dear Sir, Thank you for taking the time to write to us following your stay at ibis budget Strasbourg Centre Gare. We are very sorry that the service and performance did not live up to your expectations, and we would like to apologise to you sincerely. Ibis Budget Hotels are committed to providing you with the highest quality of service during your stay and therefore your feedback is very valuable. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during your next stay. We look forward to welcoming you soon.

2/10 Terrible

Chui Fun

Travelled with family
We paid the booking but we need to extra pay for 1 room otherwise we can’t check in. We waited for hour for check in. We don’t know what’s going wrong. Phone contact Expedia and can’t help. Finally, hotel staff allowed us to check in but they didn’t explain the reason.
Stayed 1 night in Mar 2022

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación. cerca de area de comidas y restaurantes.
Stayed 2 nights in Dec 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, basic property
The hotel is central and offers a grand view of the main railway station from its balconies. The location is optimal, with a short walk through pedestrian streets to the historic center. Parking in a garage is a few hundred meters to the right of the hotel. As for the property itself, the entry lobby and hallways are dark and gloomy, and the rooms are Spartan but clean and serviceable. The price is right, especially for families.
Stayed 1 night in Jan 2022
Response from Marie-Laure on 13 Jan 2022
Dear Sir Robert, We very much appreciate your comments regarding your stay at the Ibis Budget Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Cesar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location perfect. Staff did not speak English although the guy was nice. A nice hotel just steps away from the train station.
Stayed 1 night in Dec 2021
Response from Marie-Laure on 13 Jan 2022
Dear Cesar, We very much appreciate your comments regarding your stay at the Ibis Budget Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comments and will work with a part of the staff to practice more english language to welcome our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute trip
Nice clean budget hotel in a great location
Stayed 1 night in Nov 2021
Response from Marie-Laure on 13 Jan 2022
Dear Mrs Laura, We very much appreciate your comments regarding your stay at the Ibis Budget Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Donnacha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Marie-Laure on 13 Jan 2022
Madame Donnacha, Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Strasbourg Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Bien Cordialement,

10/10 Excellent

Heather, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, new amenities, relatively clean. A bit noisy due to the location (people yelling in the street), questionable small stain on comforter, but otherwise decent. The A/C was very much appreciated.
Stayed 1 night in Aug 2021
Response from Aurore on 19 Oct 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service
Good value with some flaws
This is adequate budget accommodation. The room and bathroom were clean and the beds were comfortable. On the other hand, the room was quite small for 4 people, the air-conditioning didn't work, the shower flooded the bathroom floor everytime we used it and the breakfast was a little disappointing. The location is good and it is cheap, so ideal for a short stay if you're not planning on spending kuch time in the room (and don't need A/C!).
Stayed 3 nights in Aug 2021

6/10 Okay

Pete, Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy to find and room is inexpensive. Despite being a non smoking room there was a string smell of cigarette smoke.
Stayed 1 night in Mar 2020

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This location needs renovation. On the bottom of my list for Ibis
Stayed 1 night in Feb 2020

10/10 Excellent

Andrea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room at a fantastic price. Definitely didn’t feel like a budget hotel. Spacious, clean, comfortable mattresses. Would definitely stay there again
Stayed 1 night in Jan 2020

10/10 Excellent

Laura, Augsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to railway station. Friendly staff. Big bathroom
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

Ian Darrell

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic accomadation but a bit expensive I thought. Good breakfast so if it's included with your room then take it. Right at railway station and easy walking in the town.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
+ Great location, nice view to the central train station, a few steps from the center. Polite and helpful stuff, nice price, reduced parking price in a parking lot in 200 meters for 11 euros a day. - Bathroom had an unpleasant smell as it was not thoroughly been cleaned.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Reasonable, very close to station and about 15 minute walk to cathedral in city centre.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station. Fast check in. Cleanliness. The staff was very kind and helpful.
Stayed 1 night in Jul 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019