Scandinavian cuisine

Reviews of Quality Hotel Friends

4 out of 5
Quality Hotel Friends
Råsta Strandväg 1, Solna

Reviews

8.8

Excellent

Rating 10 - Excellent. 1097 out of 2035 reviews" "
Rating 8 - Good. 664 out of 2035 reviews" "
Rating 6 - Okay. 174 out of 2035 reviews" "
Rating 4 - Poor. 56 out of 2035 reviews" "
Rating 2 - Terrible. 44 out of 2035 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ernestine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and very helpful as there were so many folks coming to see the Eras Tour. We had a lovely time! The rooms were tidy and the beds comfortable
Stayed 2 nights in May 2024

6/10 Okay

Sanda

Business traveller
Disliked: Amenities
Restaurant closed. Bar had limited options. Long queues in reception.
Stayed 1 night in May 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel! The location was excellent and the staff were really kind and truly cared about providing a great hospitality experience. Don’t hesitate to book here :) The breakfast buffet was also delicious.
Stayed 1 night in May 2024
Response from Anish on 23 May 2024
Dear Angela,Wow! Your warm words have truly made our day here at Quality Hotel Friends! It's such a pleasure to hear that you had a memorable stay with us and found our location excellent. We're thrilled that our team left a good impression on you, as we are indeed committed to providing high-quality standards of service and hospitality.We're also delighted that you enjoyed our breakfast buffet. We believe that a good day starts with a good meal, and it's wonderful to know that you think so too!Your feedback is invaluable and will be shared with our staff. They will be so pleased to hear your kind words and know that their efforts to provide a great hospitality experience were appreciated.Remember, don't hesitate to come back for another leisure trip with your friends. We would love to have you stay with us again! Wishing you all the best until we meet again!

10/10 Excellent

Rob

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Anish on 23 May 2024
Hey Rob! It's wonderful to hear that you enjoyed your leisure trip at Quality Hotel Friends and gave us a perfect score! That's just the kind of fun and enjoyable experience we aim to provide.However, I'm sorry to hear that our staff didn't quite hit the mark. We value your feedback and will certainly reflect on this. Our team is committed to providing high-quality standards, and we'll make sure your comments are shared with them.We hope to welcome you back soon for another quirky and warm stay at Friends. Until then, take care!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There for a concert so the location couldnt have been better. Very friendly staff
Stayed 2 nights in May 2024
Response from Joakim on 20 May 2024
Dear Greg, Thank you so much for your feedback and we are so glad that you enjoyed your stay with us at Quality Hotel Friends. We hope to see you soon again :)

10/10 Excellent

Amy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was great! We were there for a concert— super convenient— staff were helpful and friendly
Stayed 1 night in May 2024
Response from Joakim on 20 May 2024
Dear Amy, Thank you so much for your kind words. We are so happy to hear that you enjoyed your stay with us at Quality Hotel Friends

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Anish on 18 May 2024
Hello Gilberto,Wowza! Your review just made our day here at Quality Hotel Friends! It's fantastic to hear that you had an excellent leisure trip with your family.We're thrilled to hear that you found our hotel to be in top-notch condition and cleanliness. Our team is indeed committed to providing high-quality standards, and your feedback is a testament to their hard work.And speaking of our awesome crew, they will be over the moon to hear about your perfect score for them! We will definitely pass on your kind words.It has been a pleasure having you with us, Gilberto, and we appreciate your feedback. We hope to see you again soon for another enjoyable stay at Friends!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Anish on 18 May 2024
Dear David,Thank you for taking the time to share your experience at Quality Hotel Friends. We're thrilled to hear that you had a great and memorable stay! It's wonderful to know that our cleanliness and staff met your expectations. Your kind words will be shared with our team, as they are committed to providing high-quality standards.We hope to welcome you back soon for another enjoyable leisure trip at Friends. Until then, take care! Best Regards!

6/10 Okay

Octavio, Härnösand

Travelled with partner
Disliked: Cleanliness, amenities
I stayed for two days and they didn’t clean the room….
Stayed 2 nights in Mar 2024
Response from Anish on 25 Mar 2024
Hello Octavio,Thank you for taking the time to share your feedback about your recent leisure trip with us at Quality Hotel Friends. I'm sorry to read that the cleanliness of your room was not up to the standard we aim to provide. Your comment about the room not being cleaned during your two-day stay is especially important to us. We understand how this can affect your overall experience and we will definitely reflect on this feedback with our housekeeping team.We hope to have the opportunity to welcome you back in the future, Octavio. We're committed to making your next stay even more enjoyable and memorable!Best Regards,Quality Hotel Friendsby Strawberry

4/10 Poor

Johanna

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Used to be great - cheap owner not hiring staff
Extremely poor cleanliness: the room was never cleaned (even though I had booked it) and when I asked for it there was no housekeeping left to clean. The gym was shockingly dirty - towels thrown everywhere and no one had cleaned. For breakfast they were out of so much: no butter for the bread; no eggs etc. It’s like they did not expect to be so booked and they did not have staff to run the hotel. Shame because it used to be good but clearly understaffed.
Stayed 3 nights in Feb 2024
Response from Joakim on 5 Mar 2024
Dear guest, I am so sorry to hear that you did not have a pleasant stay with us. We value your feedback very much and I will make sure to forward it to the correct department. We hope to see you soon again!

6/10 Okay

Ingeborg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ramin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2023
Response from Walle on 14 Dec 2023
Hello Ramin, thank you so much for this feedback. Hopefully we can welcome you back in the near future!

10/10 Excellent

dearbear

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maur
Stayed 2 nights in Nov 2023

10/10 Excellent

Tarmo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
Nice service good room, affordable stay. Unfortunately the roof bar is closed on sundays but downstairs bar was with good drinks (specialy whisky sour):-)
Stayed 1 night in Nov 2023
Response from Walle on 3 Dec 2023
Thank you for your review. It means so much for us at Quality Hotel Friends. Hope we can see you again anytime soon.

4/10 Poor

Tomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why no Swedish flags?
Flying Pride flags but no Swedish flags is really offensive
Stayed 1 night in Oct 2023
Response from Arthur on 1 Nov 2023
Hi, thanks for taking your time to give us a review.We understand that having a pride flag raises a lot of feelings, that is the purpose of it. As a company we stand behind everything that the pride flag represents. Hence our slogan "room for all". We are really proud to welcome staff and guests with all different kinds of backgrounds, ethnicities,sexualities and religions. Of course this is not to the liking of everyone and that is exactly why we do this - to further work on improving everyones right to be themselves.Kind Regards Arthur - Front Desk

8/10 Good

Per Inge

Stayed 1 night in Sep 2023

10/10 Excellent

Morgan

Stayed 1 night in Sep 2023

10/10 Excellent

Rasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in overall
Stayed 2 nights in Aug 2023
Response from Abel on 1 Oct 2023
Dear RashaThank you so much for taking your time to leave your review!We hope we will welcome you back soon.Best regards.

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities
Ruth at Front Desk was very helpful. The room I was in had blocked views and she upgraded me to a higher floor room with a round window and aerial views of the local area. Thanks Ruth!
Stayed 3 nights in Aug 2023
Response from Maria on 10 Sept 2023
Hej Julian och tack för att du har tagit dig tid att skriva din feedback!Så fint att du var nöjd med servicen, ni är varmt välkomna tillbaka!

6/10 Okay

Hadjer

Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Conveniently located next to shopping mall and train station. Hotel made me pay for toiletries, but the room was clean and minimalist. No complaint for a budget stay.
Stayed 3 nights in Aug 2023
Response from Walle on 27 Aug 2023
Thank you for your feedback Ryan! We hope to see you again :)

10/10 Excellent

Isela

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Quality Hotel Friends on 18 Aug 2023
Tack så mycket för ditt fina betyg!Hoppas att vi ses snart igen.Best regards,Quality Hotel Friends

6/10 Okay

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice but 08u0]
Stayed 1 night in Jul 2023
Response from Abel on 31 Jul 2023
Thank you so much for your feedback Solomon!

4/10 Poor

Emmie

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is conveniently located next to the mall. However, when we were there, there was absolutely no parking. There were probably less than 20 parking spots. We had to park at the mall that charges us 500SEK per night. Is it possible to work with the parking mall so that customers from the hotel can get some kind of complimentary or discounted parking. There was a soccer match during our stay. We were not allowed to use the regular walk to the mall, which is right next to us. Security directed all hotel guests to walk on the freeway with no sidewalk. We saw a kid almost hit by a car! I understand what they are trying to do with the soccer fans not using the shortcut, but they should make it available for hotel guests to pass. It was poorly organized. The bedroom and breakfast were good though but not enough for us to come back again.
Stayed 2 nights in Jul 2023
Response from Abel on 27 Jul 2023
Dear EmmieThank you so much for taking your time to leave the feedback. Regarding the closing of the area, it is the police that decides what when and where and unfortunately is not up to us. They decided to close it in that particular way that week and we have not been noticed in advance either, we will do our best to work in the best way for the next time, we are sorry for the inconvenience.Best regards

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was everything awesome!!! For sure I’m choosing again and again this hotel
Stayed 6 nights in Jul 2023
Response from Abel on 25 Jul 2023
Dear Guest, Thank you so much for taking your time to leave us a review.Have a wonderful day and we hope we will welcome you back again soon.Best regards.Front Desk Team

8/10 Good

Olasunkanmi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location is superb, right next door to the Friends Arena where the Swedish National Team was playing the day (I arrived June 2023); and next door to the Mall of Scandinavia. Really excellent location. Exercise room was decent (perhaps could be bigger given the expansive and sprawling hotel complex that it is). It has kids play area. The lighting system in the room is tied to your card key, which is neat. Breakfast was great, with varieties. The proximity to the mall means that your shopping needs and dining are well take care of. As someone visiting from North America, I was a bit surprised that some of the small things (like body lotion, room chairs) that I am used to in NA hotels were missing. I also forgot to bring an electrical outlet adaptor for my laptop; it would be great if the hotel could have some adaptors (they must expect N Americans!) Otherwise, a very pleasant experience and would likely visit again if I am in the neighbourhood.
Stayed 3 nights in Jun 2023

8/10 Good

Michael, Denver

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were small by American standards, and the check-in process was horrendous. The free breakfast was also very bad by American standards.
Stayed 2 nights in Jun 2023

8/10 Good

Michael, Denver

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself was OK but the rooms were very small by American standards. I spent 45 minutes trying to check in. At first they told me some of my Expedia reservations were canceled. We finally resolved everything when I stopped using the Itinerary number and used the confirmation numbers instead.
Stayed 1 night in Jun 2023
Response from Abel - Front Desk on 25 Jun 2023
Dear MichaelThank you so much for your stay at Quality hotel Friends.We are very sorry to know that the rooms were not up to your expectations, but I am happy to hear that the reservations well fixed in the end. We will definitely take your feedback and share it with the management team to further improve from now on.We hope we will welcome you back some day.Best regards.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
New and clean. Large rooms, nice breakfast
Stayed 1 night in Jun 2023
Response from Maria on 19 Jun 2023
Hello Mark and thank you for your nice feedback! We are delighted that you enjoyed your stay and looking forward to welcoming you to Quality Friends again soon. Have a fantastic start of the week :)

2/10 Terrible

Mei Ling

Stayed 2 nights in May 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It had very nice accommodations, right next to the arena, and the Scandinavian Mall.
Stayed 2 nights in May 2023
Response from Joakim on 14 Jun 2023
Dear Jessica, Thank you for your kind words. We hope to welcome you back to us soon again. Best regards, Joakim, Front Desk

8/10 Good

Nini

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 1 night in May 2023

2/10 Terrible

Alexander

Stayed 1 night in May 2023

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and all staff were very helpful and friendly. Very nice breakfast buffet. The hotel is only five minutes walk from Mall of Scandinavia and a short drive from Gamla Stan. Very convenient.
Stayed 4 nights in Apr 2023
Response from Tilde on 11 Apr 2023
Thank you for taking the time to write. Lovely to hear that you enjoyed your stay!

8/10 Good

Ammar, Hagfors

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastiskt
Stayed 2 nights in Feb 2023

10/10 Excellent

Willem

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from Jasmina, Front Office on 21 Nov 2022
Dear guest,Thank you for taking a moment to share your experience at Quality Hotel Friends.We are very pleased to see that you enjoyed your stay with us and we hope to be able to welcome you back in the near future!

4/10 Poor

Akber, Ilford

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very nice hotel but I suffered from bed bugs with bites all over my body. on the neck, legs, feet and my back. hotel said no bed bugs found, I am not surprised as they would not want bad publicity!!!! Hotel said that I would have picked them up at the airport or on my flight,,,,yeh with two layers of clothing, socks and coat.......really
Stayed 2 nights in Nov 2022

8/10 Good

Solomon

Stayed 2 nights in Nov 2022

4/10 Poor

Ching

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is close to a mall and easy access. But the beds were too small, we booked the room for 4 people but were provided beds where only 2 people could sleep.
Stayed 1 night in Oct 2022
Response from Arthur on 6 Oct 2022
Hi, thank you for taking time to leave a review! We appreciate your feedback and really sorry that the stay was not up to your expectations. We hope that the rest of your stay was pleasant and that we will see you here again! Best regards Arthur, Front Desk

4/10 Poor

Michelle

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Internet did not work the entire stay. The thermostat wasn't adjustable and the room was really warm.
Stayed 3 nights in Sep 2022
Response from Jasmina, Front Office on 26 Sept 2022
Dear guest,Thank you for choosing Quality Hotel Friends and taking your valuable time to put down your latest impression.We are really sorry about the Wi-Fi and the thermostat not working properly. Please accept our sincere apologies for the inconvenience it may caused.In order to improve these areas we will follow up on your feedback to see what went wrong. We really appreciate you informing us about the problem.Have a nice evening.

8/10 Good

CHUN HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Malin on 23 Aug 2022
Thank you for your feedback :)

8/10 Good

IDA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I had a good stay- only for one night. The Room was very small and without a window but served the purpose of a good nights sleep. Close to the city and shopping.
Stayed 1 night in Aug 2022
Response from Front Office on 21 Aug 2022
Hello Ida!Thanks for your feedback. We're som glad to hear that you had a nice staying! You are very welcome back to us again

6/10 Okay

Lior

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
החוויה שלי
החדר היה גדול ומרווח. ארוחת הבוקר הייתה עשירה וכיפית. אבל, המקום של המלון רחוק מהמרכז. הם טוענים שזה כ 20 דק עם הרכבת וכו', אבל זה דיי מסרבל את העניין ואת הכיף של הטיול. המלון דיי מבודד. יש לידו קניון גדול ואת הארנה להופעות וזהו. אני החלטתי אחרי 2 לילות להחליף למלון במרכז העיר ואין ספק שזו הייתה החלטה שעלתה יותר כסף, אבל זה היה שווה את זה.
Stayed 2 nights in Jul 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached to the Friends stadium. Close to the rail for easy access to Stockholm central.
Stayed 4 nights in Jul 2022
Response from Front Desk QHF on 8 Aug 2022
Thank you for your review! Have a great day and a warm welcome back =)

10/10 Excellent

sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends arena rocks
If you are ever at an event at the friends arena this is where you need to stay. Helpful staff who just couldn’t do enough for us regardless of how busy they were
Stayed 2 nights in Jul 2022
Response from Malin on 3 Aug 2022
Hello Sharon! Thank you for your feedback! :)

10/10 Excellent

John

Stayed 3 nights in Jul 2022

10/10 Excellent

Frank, Youngstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022