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Reviews of Hotel Mead Resorts & Conventions Center

3 out of 5
Hotel Mead Resorts & Conventions Center
451 E Grand Ave, Wisconsin Rapids, WI

Reviews

8.2

Very good

Rating 10 - Excellent. 392 out of 927 reviews" "
Rating 8 - Good. 291 out of 927 reviews" "
Rating 6 - Okay. 156 out of 927 reviews" "
Rating 4 - Poor. 57 out of 927 reviews" "
Rating 2 - Terrible. 31 out of 927 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Chase

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I've stay here a few times and would stay again. Rooms have always been very clean and staff has always been very courteous. It does seem as though ownership hasn't put much resource into updates/upkeep in quite some time and we got the impression that facility is probably understaffed at the moment.
Stayed 2 nights in Apr 2024

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No running water at the hotel. Was not offeeed any solution, or discount on stay
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Shower head needed work The General feel of the place was tired The breakfast food was cold
Stayed 2 nights in Apr 2024

2/10 Terrible

Sharti

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Bad customer service. Phone was stolen
Stayed 1 night in Apr 2024

2/10 Terrible

Suzanne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled funny and was very dirty and every day I had to go get my cards fixed because they would deactivate and the person at the front desk did not know what they were doing
Stayed 5 nights in Apr 2024

8/10 Good

marsha

Travelled with partner
Liked: Cleanliness
The staff was not helpful at check in. They watched as we took the incorrect elevator to our room. They seemed unaware of the dining options in the area. The hotel is dated but it was clean and quiet.
Stayed 1 night in Apr 2024
Response from sean on 16 Apr 2024
Dear, We are very sorry, the staff should have help, we have address this issue and will take appropriate action. hope you give us another chance to me it 5/5. Thank you for Staying at Hotel Mead resorts & Conventions center.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff many amenities.
Stayed 1 night in Apr 2024
Response from Sean on 15 Apr 2024
Thank you for 5/5. Will see you again soon.

8/10 Good

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of town - the Hotel Mead has always been the top destination in Wisconsin Rapids. You can walk anywhere from the Hotel Mead. Adding the breakfast was a great add to help our decision in choosing the Hotel Mead. I do have to comment that the selection was decent but the hot food options were sometimes scarce but quickly replenished. The kitchen has promise but it is not there. Having a chef on staff should d give this hotel the upper hand in the breakfast area. The pool and hot tub area was nice and the fitness center was clean and offered a variety of work out options. The room was clean and accommodating. We had a suite which met our needs nicely. Overall the hotel is is very nice but could use some TLC. The lobby is gorgeous and the addition of the amazing massage chairs is an experience all need to experience ! The housekeeping staff was very helpful and for night staff at the front desk was very efficient upon our very late check in. We also brought our four legged children with us. Having this hotel as a pet friendly option pushed the Hotel Mead to the top of the list of places to stay in Wisconsin Rapids. I know we will return to this hotel next time we are in town. This is where I grew up so it will be a frequent stop.
Stayed 3 nights in Apr 2024
Response from Sean on 15 Apr 2024
Thank you for the Response, and we have taken action to make sure the problems are addressed, Will see you soon again at our hotel.

10/10 Excellent

JoAnn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly receptionist, liked you now have breakfast. I asked for a first floor room and they were able to provide one.
Stayed 2 nights in Apr 2024
Response from Sean on 15 Apr 2024
Thank you for 5/5, We turly appreciate it. will see you soon again.

8/10 Good

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Jeremiah

Stayed 1 night in Mar 2024

6/10 Okay

Moss, Marshfield

Liked: Staff & service
Ok
Stayed 1 night in Mar 2024
Response from Sean on 6 Apr 2024
We are very sorry, Will do all our best to improve the Hotel. Thank you for your feedback.

10/10 Excellent

rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent
Stayed 1 night in Mar 2024
Response from Sean on 6 Apr 2024
Thank you for 5/5

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Sean on 6 Apr 2024
Than you for 5/5.

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness
Breakfast was not great, but it was ok. If people are load in the first floor atrium, you will hear it in your room (loudly). Bathroom needs update - peeling paint on ceiling, etc. Water pressure non-existent. Coffee was cold. Hotel was full and they didn't ever have enough pool towels.
Stayed 2 nights in Feb 2024
Response from Sean on 6 Apr 2024
We are very sorry that you have experience problem, At Mead Hotel guest satisfaction is very important, while we improve the place, we hope you give us another chance to serve you again

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

8/10 Good

Ronald

Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
We are very sorry that you have experience problem, At Mead Hotel guest satisfaction is very important, while we improve the place, we hope you give us another chance to serve you again

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the pool was open until 11:00 pm. The staff was very nice and helpful. Very close to check out time 2/25/24, could not get keys to open the room The house keeping staff on the 4th floor was very helpful!
Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

10/10 Excellent

Kristy

Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay, very reasonable price.
Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
We are very sorry that you have experienced problem, At Mead Hotel, guest satisfaction is very important, While we improve the place, we hope you give us another chance to serve you again

10/10 Excellent

Michael Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, especially with the price
Stayed 2 nights in Dec 2023
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice down town location convenient to shopping and churches.
Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
We are very sorry that you have experienced problem, At Mead Hotel, guest satisfaction is very important, While we improve the place, we hope you give us another chance to serve you again

4/10 Poor

Stephanie

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No one was there to check us in waited 10 minutes. Our room TV only had 5 channels shower handle was broken and fan didn't work. Whirlpool jets didn't work and water was barely warm. I will not be staying there again front desk was tild not accommodating at all
Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
We are very sorry that you have experienced problem, At Mead Hotel, guest satisfaction is very important, While we improve the place, we hope you give us another chance to serve you again

10/10 Excellent

ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of nightlife
Stayed 1 night in Jan 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

10/10 Excellent

ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was no notification that the pool was not in service, other than that it was a great hotel
Stayed 1 night in Jan 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, property conditions & facilities
Check in process was very easy and room was clean
Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great and extremely quiet property! Would definitely book again when in the area!
Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

10/10 Excellent

Todd, Carrollton

Stayed 1 night in Feb 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service
A bit dated but prices are goid and will stay again.
Stayed 2 nights in Feb 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The restaurant or pub was not open. If we would have know we probably would not have stayed at Mead
Stayed 1 night in Feb 2024

6/10 Okay

Ilein

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
you could tell it’s either under new management or remodeling or something. Most of the spaces were like ghost towns. The ladies bedroom by the grand ballroom was smelly either old or just a bad odor. I just attended a VFW event this past weekend, February 2 &3. Two positive things, the housekeeping smiled and You could tell they are doing their job well because my room was clean and neat. The young lady that checked me in on February 2 was on it. She had a few late check-ins She was fast. Great customer service. Both her and the lady the next day we’re doing the best they can, with the over 100 attendees for this Veteran organization event. I was wondering where Management was no management in site besides them texting and waiting always for an answer. Maybe make one of the managers if not even one assistant or any manager can be present Such a nice big hotel. It’s lacking staff and lighting and I hope it could be saved. It’s a big area with lots of potential.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Jan 2024

2/10 Terrible

Mikayla

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was so dirty and had HIV pills left out. We had to switch rooms 3 times to get a clean one was super inconvienient
Stayed 1 night in Jan 2024

10/10 Excellent

Sharon

Stayed 2 nights in Jan 2024
Response from Sean on 6 Apr 2024
Guest satisfaction is very important for us, Thank you. Will see you again soon.

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 4 nights in Jan 2024

6/10 Okay

Gary

Getting pretty tired. Needs a facelift.
Stayed 2 nights in Jan 2024

4/10 Poor

Kurt

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A Disappointment
It was a very poor experience. First of all, there was no blanket in the room, and it was 30 below windchill outside. I called for one, and they were not able to bring it to me, but rather, I had to go down in my coat and get it as I was already in my pajamas. They said if I waited a while they would bring it but I wanted to go to bed. Then, in the morning, my husband took a shower and the tub didn't drain at all, so there were 3 inches of water in the tub. We called, and there wasn't anyone to come and fix it, so I asked if I could go to another room to have a shower, and, even though they asked me to come and get the key for another room, they brought it up. After that, we wen t to the breakfast to find the room was freezing cold. There was no milk nor sugar for the cereal, which was the only appealing item, and the coffee was cold. The muffins and bread were very dry as they had been sitting out for hours in the open air. Finally, when I called to complain to hotels.com about this, they faked speaking with Hotel Mead's manager and told me they could do nothing to help me because they had already sent Hotel Mead the money so I needed to call the manager. When I called Hotel Mead to speak with a manager, I was told no one was there but that one would call me as soon as possible. I haven't received a call, and it's been over a week. What a disappointment.
Stayed 1 night in Jan 2024

4/10 Poor

Missy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool was freezing, the hot tub was down, the heat in our room didnt stop running, the hot water did not work, food could not be ordered over the phone and had to be done in person, the ATM was down and the breakfast was almost gone at 730am.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We ended up checking out with our family of four earlier than expected. Our room appeared to be fairly clean, but we quickly discovered dried human blood on the walls outside of our room. We also immediately noticed the elevators were in much need of a deep clean, broken ice machines, poor quality keycards and sensors, closed hotel kitchen, “safety” cones placed over hazardous screws right next to the pool. We used to love staying here, but will be staying elsewhere next time.
Stayed 2 nights in Jan 2024

6/10 Okay

Karyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in the front desk person who checked me in was very unprofessional and disrespectful about the spelling of my last name. She also was 'dancing' around saying she had to use the bathroom. It was not a good first impression. there also was not good direction on how to get to my room. It was not an inviting experience. I will say however, there were a couple of other ladies in the area who were very nice and professional.
Stayed 1 night in Jan 2024

10/10 Excellent

Diane L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 1 night in Jan 2024

10/10 Excellent

Jo Ann, Fond du Lac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Leslie

Business traveller
Disliked: Amenities, property conditions & facilities
The did not have much for a restaurant outside of frozen pizzas and while I booked through Expedia they would not take off the tax and expedia said it was the hotel and they would not give a discount as I left due to a snowstorm ( I was traveling for work). In addition the lock on my door was broken. Front desk staff were polite but I never heard back regarding my tax exemption question.

8/10 Good

Allan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast wasn't really worthwhile.
Stayed 2 nights in Jan 2024

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
A bit dated. Could use a remodel. Room was nice and i would stay there again. I noticed that the bath tub would become slippery so if you are prone to falls, be careful.
Stayed 2 nights in Jan 2024

6/10 Okay

Kaylie

Travelled with family
Liked: Cleanliness, staff & service
Liked the stay, it was a nice getaway, but hot tub wasn’t down. Didn’t find that out until after arriving.
Stayed 1 night in Dec 2023

10/10 Excellent

Miguel Gustavo Díaz

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023