Exterior

Reviews of The Lloyd Stamford, Tapestry Collection by Hilton

3.5 out of 5
The Lloyd Stamford, Tapestry Collection by Hilton
909 Washington Blvd, Stamford, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 174 out of 281 reviews" "
Rating 8 - Good. 51 out of 281 reviews" "
Rating 6 - Okay. 32 out of 281 reviews" "
Rating 4 - Poor. 14 out of 281 reviews" "
Rating 2 - Terrible. 10 out of 281 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is clean and the staff responsive. We think it a bit ridiculous that they charge $100 per night for a small pet.
Stayed 1 night in May 2024
Response from Arturo Bermeo on 6 May 2024
Good morning dear Peter,Thank you for staying with us and we are very pleased to hear that our property maintains its level of cleanliness. We are a pet friendly hotel to ensure compliance with our policy and to cover any damage that may occur.I hope you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Arturo Bermeo on 30 Apr 2024
Thank you very much for giving us that rate, we appreciate very much that you had a good time in our hotel, we hope to see you again.

10/10 Excellent

Terrance

Stayed 1 night in Apr 2024
Response from Arturo Bermeo on 10 May 2024
Dear Terrance,Thank you very much for your ratings, we are glad to know that you had a good stay with us, we hope to see you soon.

6/10 Okay

kathryn

Stayed 3 nights in Apr 2024
Response from Arturo Bermeo on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel numerous times and for the area, this is probably the cleanest hotel and decent for the price point. What is hard for me to accept was no parking and the amount charged for valet. This makes the hotel extremely inconvenient with parking and accessible to the car as the parking garage is in the back of the building for a separate fee. Upon arrival, it is hard to tell what to expect from the hotel, as valet is out front typically and when we arrived there was no one there to assist. We weren’t greeted until we physically were facing the front desk which is odd since the front desk faces the entrance of the hotel. Staff is friendly, but asking for things felt a bit uncomfortable. We had consistent trouble with our key malfunction several times through out our time here and needed new keys 3 times. Which felt like a hassle because we were on the 8th floor and had to wait outside/called to have someone fix it. On our first day we called for valet to bring out our car in advance, and when we went downstairs we had to ask for the car to be pulled up again. The cafe staff and food was good, just not enough variety and it is very pricey especially for convenience. Other than the items listed, if this doesn’t bother you, it’s a nice stay as the rooms are kept pretty clean— just consider that they are small rooms.
Stayed 3 nights in Mar 2024
Response from Ashley Faraco on 5 Apr 2024
Dear Allison, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your continued patronage and value your insights as they help us identify areas for improvement.We apologize for any inconvenience you experienced regarding the parking situation. We understand the importance of convenient parking options for our guests and are actively exploring ways to address this concern as we have a limited number of parking spaces. Your comments regarding the valet service have been duly noted, and we will be reviewing our procedures to ensure a smoother experience for our guests upon arrival and departure.It is disappointing to learn that you encountered issues with your room keys and had to wait for assistance. We recently updated our Key encoders to be in security compliance with Hilton. Please accept our sincerest apologies for any inconvenience caused as we iron out these new technical issues. Rest assured, we are taking steps to rectify this issue promptly to ensure a seamless experience for our guests in the future.Your feedback regarding the variety and pricing of our cafe offerings is valuable and we strive to provide a diverse selection of options at reasonable prices, and your input will help us make necessary adjustments to enhance the overall dining experience.We are delighted to hear that you found our rooms to be clean and our staff friendly. However, we regret that your overall experience fell short of expectations due to the issues you encountered. Please know that we are committed to continuously improving our services and facilities to better serve our guests.Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Arturo Bermeo on 8 Apr 2024
thank you very much dear Jerry, for your rating, it is great to know that your stay with us was pleasant, we hope to see you again soon.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere, friendly staff, nice bathroom and convenient location
Stayed 1 night in Mar 2024
Response from Ashley Faraco on 19 Mar 2024
Dar Carolyn, Thank you so much for your outstanding review! We appreciate your kind words regarding our staff and facilities. It was a pleasure having you as our guest. We hope to see you again in the near future!

6/10 Okay

Lisa, New Castle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very modern and lovely hotel which I loved. My only complaint is the noise. You can literally hear people in the hall talking. The walls are very thin. You can literally hear people urinating in the morning.
Stayed 1 night in Mar 2024
Response from Ashley Faraco on 8 Mar 2024
Dear Lisa, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our modern and lovely hotel. It's always a pleasure to hear when guests enjoy their overall experience. We apologize for any inconvenience caused by the noise issues you encountered during your stay. We take such feedback seriously, and we are actively exploring ways to address the sound insulation in our rooms. Your insights help us identify areas for improvement, and we're committed to ensuring a more peaceful and comfortable environment for our guests in the future. We hope that, despite the noise concerns, you were able to enjoy the other aspects of your stay. If your travels bring you back to our area, we would love the opportunity to provide you with an even more enjoyable experience!

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel, but the only issue I had was Parking. Unlimited amount of parking space so I had to park on the street but overall experience was nice.
Stayed 1 night in Jan 2024
Response from Ashley Faraco on 27 Feb 2024
Good morning Andre, We appreciate your recent stay with us and value your feedback as it helps us improve our services. We are genuinely sorry to hear about the inconvenience you experienced regarding the limited parking space. We offer our guests 24hr valet service however parking is at a first come first serve basis. Feel free to reach out if you would like to discuss your stay further. It was a pleasure having you as our guest and we hope to see you again in the future!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area. Friendly staff
Stayed 1 night in Feb 2024
Response from Ashley Faraco on 29 Feb 2024
Good Afternoon Anthony, Thank you for taking the time to share your thoughts with us! We're pleased to hear that you found our location to be in a quiet area, providing a peaceful environment for your stay. Additionally, we're glad that our staff contributed to a positive experience with their friendliness and customer service. We value your feedback and look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Maged

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Ashley Faraco on 29 Feb 2024
Good Afternoon Maged, Thank you for the 10 out of 10 review. We appreciate your feedback, and we look forward to getting the opportunity to take care of you again in the future!

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about my stay everything that I personally would need was writhing a 10 minute walk so it was a very convenient place to stay at
Stayed 2 nights in Jan 2024
Response from Ashley Faraco on 27 Feb 2024
Good Morning Rene. Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your stay with us and found everything you needed within a 10-minute walk, making it a convenient experience for you.Your satisfaction is our priority, and we are delighted that our location and amenities met your expectations. It's always encouraging to receive such positive comments, and we appreciate your kind words.If your travels bring you back to The Lloyd, we would be honored to welcome you again and provide you with another exceptional experience.Safe travels, and we look forward to hosting you in the future!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The only thing was I was not aware of the $30.00 a day fee for parking valet only. Just wanted others to be aware ahead. Really nice place to stay and very comfortable and stylish.
Stayed 2 nights in Jan 2024
Response from Ashley Faraco on 27 Feb 2024
Good Afternoon Lisa, Thank you for taking the time to share your feedback, and we're delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we appreciate your valuable input.We apologize for any confusion regarding the parking fee, and we understand the importance of transparent communication. We will review our communication processes to ensure that guests are well-informed about any additional charges, including the valet parking fee.We appreciate your understanding, and your feedback serves as a valuable reminder for us to enhance our guest communication. If you have any further comments or concerns, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay.

8/10 Good

Robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashley Faraco on 29 Feb 2024
Good Afternoon Robert, Thank you for your feedback! It was a pleasure having you as our guest and we look forward to welcoming you back in the future.

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Faraco on 29 Feb 2024
Good afternoon Warren. Thank you for your 10 out of 10 rating. We appreciate your business and feedback It was a pleasure having you are our guest, and we look forward to welcoming you back in the future!

10/10 Excellent

Alvarez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Ashley Faraco on 29 Feb 2024
Good Afternoon Alvarez, We appreciate your feedback. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing us, and we appreciate your positive review!

6/10 Okay

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good choice for a short stay
Nice really nice staff ! Worth the money ! Great shower if you care about your shower Good location My second stay in 2 months Went back again because of the good hotel vibe Shade broken Heating system not so good No coffee in the room
Stayed 1 night in Dec 2023

10/10 Excellent

Marisol

Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this hotel Rooms are not huge but very nice, quiet and relaxing
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We needed a quick get a way from New Jersey and found this lovely hotel in Connecticut, close to the children’s museum we were going to. Everything in the room was new and very clean. The hotel is in walking distance to a lot of restaurants which was a big plus for us. We would definetly return!
Stayed 1 night in Sep 2023

8/10 Good

nancy, Cheshire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Updated clean. Rooms are comfortable and well appointed. High end toiletries and good bedding
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kristiana

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is clutch. Kenia at the front desk was soooo helpful. She gave me recommendations for food around the corner. It’s a great location. Literally , down the street on Main Street are great restaurants: Kouszina, Noche de Columbia and Jerkyz. My hotel room was soo clean ( I’m a germaphobe lol). The bed was soo comfortable, I forgot I was in a hotel. Also the Amtrak is 3 mins away. This is my stample hotel in Stamford
Stayed 2 nights in Oct 2023
Response from Ashley Faraco on 1 Nov 2023
Thank you Kristiana for taking the time to leave this wonderful review! We have a great staff, and I am glad you found them to be helpful and accommodating throughout your stay. It was a pleasure having you as our guest and we look forward to taking care of you in the future!

2/10 Terrible

Douglas

Stayed 2 nights in Sep 2023

6/10 Okay

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but very disorganized staff
Staff was great but so disorganized they lost my 4 boxes i needed for a trade show that showed up in another storage area of the hotel the day after my event. It costs me an extra run to target, a late night and time online with ups. Least they could have done was comp valet or something but they had nothing to offer and no real answer.
Stayed 2 nights in Sep 2023

10/10 Excellent

Vashti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Cigdem

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Room was clean. Check in experience could have been better. Parking is not included. We had to do valet parking to be able to park close by which would have been ok if we didn’t wait such a long time for our car after calling ahead of time. Overrated, I do not plan to stay here again.
Stayed 1 night in Sep 2023
Response from Arturo Bermeo on 2 Oct 2023
Dear Cigdem,Thank you for taking a moment to review your recent visit to Hotel The Lloyd Stamford. We are sorry to hear that your interaction with our staff did not meet your expectations. We will certainly look to improve in the areas you mentioned, as we constantly strive to provide the best possible hotel experience for our guests. We appreciate your feedback as it helps us to continue to improve. I hope you will give Hotel The Lloyd Stamford another chance in the near future.

8/10 Good

JaNahn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in a Great Location
The Lloyd is in a great location near Main Street in Stamford. There are many food options within walking distance. The rooms are very spacious, and the bed was very comfortable. The staff is efficient and courteous.
Stayed 1 night in Sep 2023
Response from Arturo Bermeo on 29 Sept 2023
Dear Michael,Thank you for taking a moment to share your comments about your recent stay at Hotel The Lloyd Stamford. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

8/10 Good

Michael

Stayed 1 night in Sep 2023
Response from Arturo Bermeo on 27 Sept 2023
Dear Michael,Thank you for your rate review. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
The hotel was just perfect for us.
Stayed 2 nights in Aug 2023
Response from Arturo Bermeo on 5 Sept 2023
Dear Bill, Thank you kindly for taking the time to post this top ranked review.We look forward to welcoming you back anytime you are visiting the area!

6/10 Okay

Suzanne

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Ashley Faraco on 1 Sept 2023
Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further. We hope you will give us another opportunity to provide you with a superior stay in the future.

10/10 Excellent

Carlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ashley Faraco on 29 Aug 2023
Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate the staff here higher than 5 stars I absolutely would. I travel a TON for work, so when I say I think that the Lloyd was the fastest, most efficient hotel check-in process that I've ever experienced, that's saying something I was in Stamford for the world's most boring corporate planning meetings, so having a great hotel to retreat to was incredible. 10/10 stay, will book again for sure.
Stayed 4 nights in Aug 2023
Response from Ashley Faraco on 29 Aug 2023
Thank you for your glowing review and for taking the time to share your feedback. We appreciate your kind words regarding our staff, we truly have a great team, and I am glad you found them to be helpful and accommodating. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Christopher, Pinehurst

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel in Stamford
Stayed 1 night in Aug 2023
Response from Ashley Faraco on 29 Aug 2023
Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Sungjin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous fitness center!!
Stayed 2 nights in Aug 2023
Response from Ashley Faraco on 29 Aug 2023
Thank you so much for your feedback. I am very happy to hear you enjoyed our facilities. We hope to welcome you back in the future for another outstanding experience!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - minutes from the Train station - centrally located. Very nice hotel
Stayed 2 nights in Aug 2023
Response from Ashley Faraco on 15 Aug 2023
Good Afternoon Michael, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, The Lloyd is comfortable and convenient. They have valet parking, but no one to help you up the stairs with your luggage when you arrive. I’m surprised there’s no way to enter this hotel without a series of stairs. Staff is friendly and coffee shop coffee was surprisingly great! One thing I found myself wanting in the room was a closet since we were there for 3 nights. There is a large dresser though, and lots of hooks with hangers. No iron or ironing board, but they probably have one if you ask. Walls were a bit thin, I could hear the neighbor snoring, but it wasn’t horrible, basically because the place is so quiet. I’ve stayed here twice now, and I would again.
Stayed 3 nights in Aug 2023
Response from Arturo Bermeo on 29 Aug 2023
Dear Jill,Thank you for this feedback regarding your recent stay with us. We appreciate your kind words regarding our staff, we truly have a great team and I am glad you found them to be helpful and accommodating. We will certainly look to improve in the areas you had mentioned. We always strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. Once again, we apologize for any inconvenience caused, and we thank you for choosing our hotel for your stay. Please feel free to reach out to me anytime if you wish to discuss your stay further. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future. I hope you will give The Lloyd Stamford another chance in the near future.

10/10 Excellent

Ekin Yagmur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ashley Faraco on 15 Aug 2023
Good Afternoon Ekin, Thank you for taking a moment to share your comments about your recent stay at The Lloyd Stamford. We look forward to welcoming you back for another outstanding experience in the future!

6/10 Okay

Margery

Liked: Property conditions & facilities, room comfort
Review of a Room at the Lloyd Stamford
We reserved a deluxe room, but the room was the smallest we have ever stayed in. This is an Autograph hotel, but the offerings for breakfast were meager and no other meals are served. The staff were polite and helpful and the workout facility was adequate. Everything is painted black so how do the cleaning staff identify whether or not a room is clean?
Stayed 1 night in Jul 2023
Response from Ashley Faraco on 15 Aug 2023
Good Afternoon Margery, Thank you for this feedback regarding your recent stay with us. We will certainly look to improve in the areas you had mentioned as we consistently strive to provide the best hotel experience possible for our guests. We value your feedback as it helps us identify areas for improvement. Thank you for your kind words regarding our staff, we truly have a great team and I am glad you found them to be helpful and accommodating. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further.

2/10 Terrible

Cynthia

Travelled with family
Disliked: Property conditions & facilities
Shower drain clogged we bathed in each others filth.
Stayed 1 night in Jul 2023
Response from Ashley Faraco on 16 Jul 2023
Dear Cynthia, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention so we have an opportunity to resolve it for you. It was a pleasure speaking with you and having you as our guest. We hope to have the opportunity to welcome you back in the area!

8/10 Good

Raymond

Travelled with family
I thought overpriced for the overall experience. Most everything seems new, but quite a few things already in need of repairs
Stayed 1 night in Jul 2023
Response from Ashley Faraco on 10 Jul 2023
Dear Raymond, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. Please know we have been working closely with our maintenance and housekeeping teams to identify any damaged or worn furnishings and fixtures and have them repaired or removed. We sincerely apologize for the inconveniences you experienced, as we pride ourselves on providing clean & comfortable accommodations for our guests. Feel free to reach out to me directly if you would like to discuss your stay further. We hope to have the opportunity to take care of you again in the future!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ashley Faraco on 10 Jul 2023
Dear Linda, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

William

Stayed 1 night in Jul 2023
Response from Ashley Faraco on 1 Sept 2023
Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

John Paul

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ashley Faraco on 5 Jul 2023
Dear John, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Juan C Morales

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 3 nights in Jun 2023
Response from Ashley Faraco on 20 Jun 2023
Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Maradona

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms looked very nice and hallways were very stylized.
Stayed 1 night in Jun 2023
Response from Ashley Faraco on 15 Jun 2023
Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future!