2/10 Terrible
Denene Meshele
Travelled with family
23 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience if you want you vacation ruined pick this place. It was a disaster from the very beginning, I was traveling with guest. We arrived at different time… her flight was arriving before mine. Well they forgot about her. Because an untrained staff member for got to put it in?? Yes a total mess. Wait I’m not finished. When we finally checked in. Our room had roaches!!!!!! What a nightmare. The shower was dirty and not cleaned at all sheets had holes in it!!!! At this point the trust with cleanliness is broken. We finally got moved to another room.which was not ocean view!!!!! Not to mention I paid extra for ocean view!!! This door didn’t close properly, So basically anyone could have walked in our room!!! At this point my money was waisted because this had to be a dream, nope most definitely reality. We finally got moved to another room, after one of the staff members tried to fix the issue, it’s was too far gone down hill,Some of the staff was rude and we didn’t get treated like some of the other guess did we felt singled out because of our race, yes!!! The darker. You are they treat you like Trash, racially profiling is not acceptable ever!!! I’ve never been treated as such!!! Our birthday trip is ruined, we never felt welcome this property will charge you for everything, the staff need more training. Because the communication between all member need to be better, I will never ever return to this property ever!!! Run don’t book with this property! Terrible
Denene Meshele
Stayed 3 nights in Apr 2024