Terrace/patio
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Reviews of The Cheshire

4 out of 5
The Cheshire
6300 Clayton Rd, Richmond Heights, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 526 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the aesthetic of old world England. Great bar and friendly staff.
Stayed 2 nights in Apr 2024
Response from The Cheshire on 24 May 2024
Thank you, Walter, for your review and high marks. We are so glad you enjoyed your stay with us. We love when our guests really appreciate our unique charm. We hope to see you again soon.

10/10 Excellent

Chunqiao

Travelled with family
Liked: Cleanliness, staff & service
Very convenient
Stayed 3 nights in May 2024
Response from The Cheshire on 20 May 2024
Thank you, Chunqiao, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Bihu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun vibe with the British theme .
Stayed 5 nights in May 2024
Response from The Cheshire on 17 May 2024
Thank you, Bihu, for your review. we are so glad you enjoyed your stay with us and like our unique charm. We hope to see you again soon.

6/10 Okay

Jose

Travelled with partner
Disliked: Cleanliness
The Carpet of the room filthy. The sheets smelled like they were not changed
Stayed 2 nights in May 2024
Response from The Cheshire on 13 May 2024
Thank you, Jose, for your review and feedback. We are sorry that you did not enjoy your stay with us and room that your were not satisfied with. We hope that you brought this to our team's attention and gave them the opportunity to make it right for you.

8/10 Good

Scott, San francisco

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff are wonderful, but the place really needs upgraded. It looks pretty rundown.
Stayed 2 nights in May 2024
Response from The Cheshire on 13 May 2024
Thank you Scott, for your review and feedback. We do our best to update the hotel as needed while still keeping the "old world" look and charm. That is not as easy as you might think. We are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, friendly and helpful. Room smelled musty, air conditioner leaking on the ottoman by the mirror. Toe nail in bottom drawer, chip crumbs in the top of the dresser- kept clothes in my suitcase. Gross... Bed very comfortable, slept well. Breakfast was perfect. Disappointed not to have access to the English Tea in the afternoon that I remembered from previous stays. Overall a nice stay, enjoyed the side courtyard as before.
Stayed 1 night in May 2024
Response from The Cheshire on 13 May 2024
Thank you Melissa, for your review and feedback. We are glad you enjoyed your stay with us but sorry that you experienced some issue with your room's cleanliness. We will do our best to address these concerns. We hope to see you again soon.

10/10 Excellent

Judith

Travelled with family
Liked: Staff & service, amenities
All of employees are great! From the bar to front desk to maintenance and housekeeping -- all great!!!
Stayed 3 nights in May 2024
Response from The Cheshire on 13 May 2024
Thank you Judith, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast with lovely fresh fruit. Staff was always accessible and helpful.
Stayed 3 nights in May 2024
Response from The Cheshire on 10 May 2024
Thank you, David, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Mierya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool hotel. Would definitely stay again
Stayed 2 nights in May 2024
Response from The Cheshire on 6 May 2024
Thank you, Mierya, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this for my daughters 10th birthday trip and she loved it! She really enjoy the decor, playing chess, the breakfast but most of al she loved the scavenger hunt! The scavenger hunt around the hotel was the highlight of her stay
Stayed 2 nights in Apr 2024
Response from The Cheshire on 30 Apr 2024
Thank you, Lydia, for your review and high marks. We are so glad you enjoyed your stay with us and that your daughter had a wonderful birthday. We are honored to be a part of her memories of this birthday.

10/10 Excellent

Scott

Stayed 1 night in Apr 2024
Response from The Cheshire on 20 May 2024
Thank you, Scott, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities
Great place! I stay here almost every time I'm in St Louis. The service in the rooms are exceptional.
Stayed 1 night in Apr 2024
Response from The Cheshire on 29 Apr 2024
Thank you, Larry, for your review and high marks. We are so glad you enjoy your stays with us. We love when our guests really appreciate our unique charm. We look forward to you next visit.

6/10 Okay

Keri

Liked: Staff & service
It’s next to the HiPointe theater so I could walk to the movie that night. That was nice. The furniture in the room was torn and the window opened to an ugly section of the rooftop with several ventilation pipes. The shower has a door that opens at the end opposite the faucet so one has no choice but to be hit with cold water when turning on the water. This specific room should be steeply discounted.
Stayed 1 night in Apr 2024
Response from The Cheshire on 29 Apr 2024
Thank you, Keri, for your review and feedback. We are so sorry that you were not completely happy with your stay with us. We hope you give us another opportunity to provide you with a 5-star stay.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities
Easy to access
Stayed 1 night in Apr 2024
Response from The Cheshire on 25 Apr 2024
Thank you, Catherine, for your review. We are glad you enjoyed your stay with us, especially how close we are to everything. We hope to see you again on your next visit to St. Louis.

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the seminary down the street. Older hotel with a Bavarian style charm to decor that is well maintained with updated amenities.
Stayed 1 night in Apr 2024
Response from The Cheshire on 24 Apr 2024
Thank you, Duane, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Cheshire on 19 Apr 2024
Thank you, Jonathan, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Patrick, Slidell

Travelled with family
Disliked: Property conditions & facilities
Serious structural issues with the lower parking garage with large cracks in the concrete. I touched one of those cracks with my hand and a golf ball sized piece of concrete came out and hit my car (no damage). My room was at the end of the hallway and I did not have warm water one morning for a shower after I tried running the show for over 5 minutes. On weekends, the lobby gets really loud and crowded as it has a popular bar there. Parking is a problem at times. I rented a royal room hoping that it would be as good as the photos shown, but it seemed to be lacking furnishings. I am on the fence if I would stay here again.
Stayed 3 nights in Apr 2024
Response from The Cheshire on 16 Apr 2024
Thank you, Patrick, for your review and feedback. We are sorry that you experienced so many issues during your stay with us, and we appreciate your feedback. We hope you sent pictures of the structural issues you noticed in the garage to our management team, so we can take care of them.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming and unique option! Loved the decor!
Stayed 1 night in Mar 2024
Response from The Cheshire on 16 Apr 2024
Thank you, Andrea, for your review a high marks. We love when our guests really appreciate our unique charm. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Dailyn

Travelled with family
Liked: Cleanliness, staff & service
Cute & charming hotel. Would stay again. Good breakfast. We had drinks at the restaurant and it was very nice too.
Stayed 2 nights in Apr 2024
Response from The Cheshire on 15 Apr 2024
Thank you, Dailyn, for your review. We love when our guests really appreciate our unique charm. We are so glad you enjoyed your stay with look forward to seeing you again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Cheshire on 15 Apr 2024
Thank you, Heather, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Philip, Glencoe

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Hotel is very fun and unique. Rooms are a bit tired and could be a bit cleaner
Stayed 1 night in Apr 2024
Response from The Cheshire on 15 Apr 2024
Thank you, Philip, for your review and honest feedback. We love when our guests really appreciate our unique charm. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely one of my favorites I’ve ever been in, from the interesting decor, chess sets left on tables( a life size one to play in the garden), spot on service, fantastic breakfast, and pub full of intrigue you never want to leave.
Stayed 2 nights in Mar 2024
Response from The Cheshire on 9 Apr 2024
Thank you, Laura, for you glowing review and high marks. We are so glad you that you loved our hotel as much as we do. We love when our guests really appreciate our unique charm. We look forward to you visiting again soon.

10/10 Excellent

Kevin, Prairie Village

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really cool place, probably my favorite hotel in St Louis
Stayed 1 night in Apr 2024
Response from The Cheshire on 3 Apr 2024
Thank you, Kevin, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

CATHY

Stayed 1 night in Mar 2024
Response from The Cheshire on 18 Apr 2024
Thank you, Cathy, for your review. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Katherina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable beds and pillows. Delicious breakfast with lots of fruits and berries. The only thing I didn’t like was the bathroom light. It turns on automatically when you need to use the bathroom at night, and doesn’t turn off for an eternity:) keeps you awake
Stayed 2 nights in Mar 2024
Response from The Cheshire on 22 Mar 2024
Thank you, Katherina, for your review and high marks. We are so glad you enjoyed your stay with us. We're sorry that had issues with the bathroom, we've tried multiple things to fix this issue.

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, from check in and even after check out. Great live music, beautiful accomodations, and clean. I had left my coat in the room and they even mailed it to me via FedEx. I give them 10/10.
Stayed 1 night in Mar 2024
Response from The Cheshire on 18 Mar 2024
Thank you, Justin, for your review and high marks. We are so glad you enjoyed your stay with us. We love when our guests really appreciate our unique charm. We hope to see you again soon.

10/10 Excellent

Karie

Stayed 1 night in Mar 2024
Response from The Cheshire on 3 Apr 2024
Thank you, Karie, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Cheshire on 13 Mar 2024
Thank you, Benson, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Alissa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a one of a kind place. Breakfast is outstanding! Beds are extremely comfortable! Extremely accommodating for pets! Since it is an older hotel, the walls are pretty thin. Parking is frustrating with a truck. If the restaurant is open next store, good luck finding a spot for the hotel.
Stayed 2 nights in Mar 2024
Response from The Cheshire on 13 Mar 2024
Thank you, Alissa, for your review and feedback. We are so glad that you enjoyed your stay with us and many of our amenities. We are sorry that you experienced frustration with our parking. We are currently working on how we can provide more parking options.

6/10 Okay

Tammy

Liked: Staff & service
Disliked: Property conditions & facilities
The property is old and in need of updates, if even possible. The front desk did allow me to check in early, which was much appreciated. I struggle to see how it's a **** hotel. I had a nice view out my windows of an alley. I was born and reared in St. Louis; racial strife comtinues to dominate. I ended my stay at this hotel sadder over what I remember of St. Louis, than the reason I came to town, which wad for a beloved family member's funeral.
Stayed 2 nights in Mar 2024
Response from The Cheshire on 13 Mar 2024
Thank you, Tammy, for your review. We are very sorry to hear that you did not completely enjoy your stay in not only our hotel, but in St. Louis in general. We offer our condolences for the reason for your visit.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2024
Response from The Cheshire on 28 Mar 2024
Thank you, Brett, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Emily

Travelled with partner
Liked: Staff & service, amenities
The staff were very attentive. The property was charming, but definitely had some deferred maintenance, there was a broken window pane in our room that was fixed with tape and still had a piece missing. There is a lot of nick nackery that could use a good dusting. Breakfast was decent - not a full English breakfast though. The room was large, the bathroom was nice but very small. Safe area. Really walkable and close to Forest Park and all kinds of food.
Response from The Cheshire on 6 Mar 2024
Thank you, Emily, for your review and feedback. We are glad you enjoyed your stay with us and will use your feed back to improve. We are not able to have quite as extensive of a breakfast as a "Full English" which is why we call ours a "Cheshire English Breakfast". We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice love the area
Stayed 1 night in Feb 2024
Response from The Cheshire on 26 Feb 2024
Thank you, John, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Feb 2024
Response from The Cheshire on 26 Feb 2024
Thank you, Adam, for your review. We are so glad you enjoyed your stay with us and look forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not what it used to be
Been staying here for years. It needs a good cleaning, paint job and sprucing up. The breakfast was so lacking, not at all what it used to be. I ended up not eating anything. Fox & Hounds is always great, and bartender was wonderful. The ambiance that it used to have-fireplace going in the big room & even the arrangement of the big room have changed. Sadly, it's lacking.
Stayed 1 night in Feb 2024
Response from The Cheshire on 20 Feb 2024
Thank you for your review and feedback. We are sorry that you were not completely satisfied with your stay with us. And we're sorry that you don't like the current arrangement of the great room.

8/10 Good

Charles

Stayed 2 nights in Feb 2024
Response from The Cheshire on 20 Mar 2024
Thank you, Charles, for your review. We are so glad you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Cheryle

Stayed 1 night in Feb 2024
Response from The Cheshire on 20 Feb 2024
Thank you, Cheryle, for your review. We're sorry that you did not completely enjoy your stay with us. We'd love to hear more about any issues you experienced during your stay.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room! Would love to get the same one next time!
Stayed 3 nights in Feb 2024
Response from The Cheshire on 14 Feb 2024
Thank you, Judith, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon. Let us know when you're coming, and we will try to give you the same room.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, with the exception of....
Everything was excellent with the exception of having to run the shower 5 minutes prior to getting in. This is what the management staff told me to do.
Stayed 2 nights in Feb 2024
Response from The Cheshire on 13 Feb 2024
Thank you, Daniel, for your review and high marks. We are glad you enjoyed your stay with us. We're sorry that you had to wait so long for the shower to get hot.

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Cheshire on 13 Feb 2024
Thank you, Hayden, for your review and high marks. We are so glad you enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

trent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was excellent!
Stayed 1 night in Jan 2024
Response from The Cheshire on 31 Jan 2024
Thank you, Trent, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon. And thank you for recognizing our Front Desk team.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Cheshire on 30 Jan 2024
Thank you, Robert, for your review and high marks. We are so glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing to look at
Stayed 1 night in Jan 2024
Response from The Cheshire on 30 Jan 2024
Thank you, James, for your review and high marks. We are so glad that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Theresa, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the decor. Friendly staff. Great dining
Stayed 1 night in Jan 2024
Response from The Cheshire on 30 Jan 2024
Thank you, Theresa, for your review. We are so glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Cheshire on 30 Jan 2024
Thank you, Brian, for your review and high marks. We are so glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kristy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Cheshire on 23 Jan 2024
Thank you, Kristy, for your review and high marks. We are so glad you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Dalton H

Travelled with partner
Liked: Cleanliness, staff & service
While it has a really cool “retro” decor, it seems it’s really just because the property is dated. Our room was noisy due to the hvac system and the shower was so small my shoulders nearly touched each wall. That’s the bad- the good is that it’s in a convenient, safe location and there’s an excellent dispensary around the corner- next time in StLouis, we will be looking for a more modern boutique hotel.
Stayed 1 night in Dec 2023
Response from The Cheshire on 19 Jan 2024
Thank you, Dalton, for your review. We are sorry that you were not completely satisfied with your stay with us. We understand that with our unique charm we are not the right hotel for everyone, but we do hope you got some edibles at the dispensary as we are a non-smoking property and enjoyed your stay.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St. Louis’ Best-Kept Secret
Our favorite place to stay in St. Louis! While it’s great year round, it really shines in the winter. There’s no place more relaxing and cozy.
Stayed 1 night in Jan 2024
Response from The Cheshire on 19 Jan 2024
Thank you, Whitney, for your review and high marks. We love when our guests really appreciate our unique charm. We are so glad you enjoyed another cozy winter stay with us and look forward to seeing you again soon.

10/10 Excellent

Valerie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the interior and how it has been kept nice throughout the years. Staff respectful and courteous, knowledgeable concierge. Suggestion: add a volume button on remote control
Stayed 1 night in Jan 2024
Response from The Cheshire on 19 Jan 2024
Thank you, Valerie, for your review and high marks. We are so glad you enjoyed your stay with us. We love it when our guests really appreciate our unique charm. We hope to see you again soon.

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing stay
New Year's Eve stay. We stayed here last NYE as well. This year, they closed the bar early and kicked a full bar out to the lobby at 10 pm. Really disappointing. Staff is not very polite and the garage smells like weed.
Stayed 1 night in Dec 2023
Response from The Cheshire on 19 Jan 2024
Thank you, William, for your review and honest feedback. We are sorry that you were unhappy with the bar closing at 10pm, but that was the normal closing time for the bar that night. We appreciate your critique about the staff and will look to resolve that. Unfortunately, while we try to make sure that guests are not smoking while on property, it is very difficult to catch people smoking weed in the vehicles. We would really prefer they not smoke on our property at all.