Studio Suite, 1 King Bed | Blackout curtains, soundproofing, iron/ironing board
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Reviews of Sonesta ES Suites St. Louis - Chesterfield

3 out of 5
Sonesta ES Suites St. Louis - Chesterfield
15431 Conway Rd, Chesterfield, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 518 out of 1010 reviews" "
Rating 8 - Good. 239 out of 1010 reviews" "
Rating 6 - Okay. 130 out of 1010 reviews" "
Rating 4 - Poor. 70 out of 1010 reviews" "
Rating 2 - Terrible. 53 out of 1010 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Amarendra, Naperville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed, easy access to highway
Stayed 1 night in May 2024

4/10 Poor

Meagan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We were first sent to a room that was already occupied. When we arrived to the second room we were assigned to it smelled like smoke even though it is supposed to be a smoke free facility. We also noticed right off that the couch had something dirty all over the back. The carpet needed a good vacuuming all over but particularly the stairs. We also found syrup or another sticky substance on the table and chairs. The dishwasher had been run with dishes and left. The water in many of the turned over dishes looked like they had been left that way for sometime. The bedding was clean in all of the rooms but some of the wash clothes had makeup still on them and the nightstand hadn’t been wiped off. The staff was kind but I would not return for another stay.
Stayed 2 nights in May 2024

6/10 Okay

Katrina

Liked: Property conditions & facilities
The room was a bit dated but the breakfast was disgusting both in quality and in the conduct of the guests— sneezing over food, yelling, arguing, etc.
Stayed 2 nights in May 2024
Response from Sonesta ES Suites on 26 May 2024
We appreciate and value your feedback. We apologize on behalf of the other guests' lack of manners.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I ended up booking the property because of the kitchen it turns out that the property itself was really nice everything was very clean it was extremely comfortable the area was quiet and the staff was very friendly and accommodating we will definitely come back to this property again in the near future
Stayed 4 nights in May 2024
Response from Sonesta ES Suites on 24 May 2024
We appreciate and value your feedback. We look forward to serving you again in the future.

8/10 Good

Shannandoah

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!!
Stayed 3 nights in May 2024
Response from Sonesta ES Suites Chesterfield on 23 May 2024
We appreciate and value your feedback and look forward to serving you again in the future.

8/10 Good

KEVIN

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Sonesta ES Suites Chesterfield on 23 May 2024
We appreciate and value your feedback and look forward to serving you again in the future.

4/10 Poor

Tina, Paragould

Travelled with family
Liked: Staff & service
Disliked: Amenities
My room had ants crawling around in it and dirty carpets.
Stayed 1 night in May 2024
Response from Dalal Ali on 14 May 2024
we appreciate your feedback. thank you for staying with us.

6/10 Okay

Mary

Travelled with family
Disliked: Property conditions & facilities
Well my check in was easy but the man at the front desk was talking about another woman's body enough to distract him from helping me get my room together like it won't offend me saying the things he said. But on top of it didn't really go over the outline the place just how to get to our room. Then apon walking in our room there was ants everywhere and in the kitch when needed to use pot and pans i had to buy utensils to cook and that was not included saying they didnt have those to offer.the pool was open but, it was dirty and filled. There was a place to bbq and the gate to get in to the pool there was so many people blocking the gate all because they wanted to sit by the bbq pit. Just really nice time but those were the issues
Stayed 2 nights in May 2024
Response from Dalal Ali on 14 May 2024
We apologize that your stay was not good and we appreciate your feedback. thank you for staying with us.

6/10 Okay

Erica

Liked: Staff & service
The neighborhood is fantastic and the check in was easy. The room itself was not very clean and the carpet badly needed vacuumed.
Stayed 1 night in May 2024
Response from Dalal Ali on 14 May 2024
we appreciate your feedback. thank you for staying with us.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we needed. Having 2 bathrooms was amazing!
Stayed 2 nights in Apr 2024
Response from Sonesta ES Suites on 3 May 2024
We appreciate and value your feedback and look forward to serving you again in the future.

10/10 Excellent

JUAN CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Lynne on 2 May 2024
Thank You for staying with us. We appreciate your feedback.

10/10 Excellent

Lun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the price beyond expected. will consider it again when come back to st louis.
Stayed 1 night in Apr 2024
Response from Dalal Ali, General Manager Sonesta ES Suites on 30 Apr 2024
we appreciate your feedback. thank you for staying with us.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Low priced for quick trip
Stayed 1 night in Apr 2024
Response from Sonesta ES Suites on 29 Apr 2024
We appreciate and value your feedback and look forward to serving you again in the future.

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2024
Response from Sonesta ES Suites on 29 Apr 2024
We appreciate and value your feedback and look forward to serving you again in the future.

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service
The service was ok and the property is located in a very good location with highway access. The rooms could use some updating and minor maintenance repairs. The carpet had a long cut from a section that had been repaired and it didn’t look very presentable.
Stayed 2 nights in Apr 2024
Response from Sonesta ES Suites on 22 Apr 2024
We appreciate and value your feedback. We look forward to serving you again in the future.

4/10 Poor

Shirley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There were bed bugs in the bed in our unit.
Stayed 1 night in Apr 2024
Response from Sonesta ES Suites on 21 Apr 2024
We appreciate and value your feedback. Please always direct any concerns to the front office so we can rectify the issue. We partner with Ecolab and use high-quality disinfectants, all rooms are inspected prior to arrival and after every departure and pride ourselves in being free of all insects and pests

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and accommodating!
Stayed 3 nights in Mar 2024
Response from Sonesta Suites on 21 Apr 2024
We appreciate and value your feedback and look forward to serving you again.

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 2 nights in Apr 2024
Response from Dalal Ali, General Manager Sonesta ES Suites on 17 Apr 2024
We appreciate your feedback, thank you for staying with us.

4/10 Poor

rebecca, Gloucester

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't clean very well no house keeping things were broken not kept well
Stayed 7 nights in Mar 2024
Response from Dalal Ali on 17 Apr 2024
we appreciate your feedback, we are an extended stay property and housekeeping is done if you stay for 14 days or longer but if you had requested for it then we would have been happy to assist you. Thank you for staying with us.

10/10 Excellent

Shakendra

Stayed 3 nights in Apr 2024
Response from Sonesta ES Suites Chesterfield on 29 Apr 2024
We appreciate and value your feedback and look forward to serving you again in the future.

10/10 Excellent

Ray

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of room and utensils.
Stayed 1 night in Mar 2024
Response from Sonesta ES Suites on 8 Apr 2024
We appreciate and value your feedback and look forward to serving you again.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Sonesta Suites on 8 Apr 2024
We appreciate and value your feedback and look forward to serving you again.

2/10 Terrible

Josh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay all around. As a family of 6 we had to move rooms multiple times at the end of a very long day because A/C had broken and then the next room smelled terrible due to smoking - finally got an acceptable room the 3rd time. Wasn’t offered any compensation for the inconvenience. Will never stay here again.
Stayed 1 night in Mar 2024
Response from Sonesta Suites on 4 Apr 2024
We appreciate and value your feedback

10/10 Excellent

Vunsin, Kalamazoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the 2-bedroom suite with the loft and it worked perfectly for our family of three. We each got our own bed and it was really nice to have two bathrooms, a kitchen, and a dining area. We loved all the space! The only complaint is that in the pictures, there was supposed to be a set of double doors for the downstairs bedroom, but there were no doors in our unit, so when you open the main door, you can see the two beds. And when somebody else is in the living room or in the kitchen, they will disturb the people sleeping in the downstairs bedroom.
Stayed 2 nights in Mar 2024
Response from Sonesta ES Suites Chesterfield on 31 Mar 2024
We appreciate and value your feedback and look forward to serving you again.

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
a very good sized room, nice kitchen and sitting area, good breakfast
Stayed 2 nights in Mar 2024
Response from Sonesta ES Suites Chesterfield on 31 Mar 2024
We appreciate and value your feedback and look forward to serving you again in the future,

6/10 Okay

Antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff was not very welcoming. Free breakfast was terrible. Food was cold and had to ask for refills frequently for food/items (ex. Coffee was out, no plates, juice needed to be refilled, all food was cold). Suite was fair in condition.
Stayed 2 nights in Mar 2024
Response from Sonesta Suites on 29 Mar 2024
We appreciate and value your feedback and look forward to an opportunity to serve you again

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Suites on 29 Mar 2024
We appreciate and value your feedback. If at any time you are unhappy, please call the front office and we would be happy to make it right.

10/10 Excellent

Vunsin, Kalamazoo

Stayed 1 night in Mar 2024
Response from Dalal Ali, General Manager Sonesta ES Suites on 15 Apr 2024
Thank You For Staying at Sonesta ES Chesterfield

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfect for what I needed for a business trip I took and also that my family came with me. It was in an easy to access area and was a very spacious room. Staff was friendly and kind. Only downside would be the parking and there wasn't actually anything to cook with or eat off of in my room. The room came with a little kitchen and I was hoping to have some meals in it but we ended up eating out a lot because there was only one pot in the room and that's it. The parking at night was also limited. I got home late and had to park far from my building. Other than those 2 things, the room was great.
Stayed 2 nights in Mar 2024
Response from Sonesta ES Suites Chesterfield on 26 Mar 2024
We appreciate and value your feedback and look forward to seeing you again in the future.

10/10 Excellent

mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, check in was easy, and the rooms were clean. The deposit I felt was a little high at first but after looking at the rooms it was worth it to ensure people don't tear them up. I will be staying at this property again
Stayed 2 nights in Mar 2024
Response from Sonesta ES Suites Chesterfield on 25 Mar 2024
We value and appreciate your feedback and look forward to your stay.

10/10 Excellent

Katherine

Stayed 5 nights in Mar 2024
Response from Dalal Ali, General Manager Sonesta ES Suites on 15 Apr 2024
Thank You For Staying At Sonesta ES Chesterfield

10/10 Excellent

Valentin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My whole experience in Sonesta ES Chesterfield was great! I stayed there for about 2 weeks. The room was perfect. All staff members and GM were very welcoming and they helped me with any my requests for the room! I appreciate them a lot. I will definitely come back.
Stayed 7 nights in Mar 2024
Response from Sonesta ES Suites Chesterfield on 21 Mar 2024
We appreciate and value your feedback and look forward to serving you again in the future

6/10 Okay

Heather

Travelled with family
I didn’t care for this hotel. Unfortunately we came in later so it was dark and felt a little unsafe. The rooms were tidy, but it appeared that they hadn’t deep cleaned in a long time. There was thick dust on the curtains, stuff all over the back of the bathroom door, stains on the carpet and even on the towel. The only thing I liked was that there were three beds.
Stayed 1 night in Mar 2024
Response from Sonesta Suites on 18 Mar 2024
We appreciate and value your feedback. If you experience this again, please call the office so we can get you to another room.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the factory and fair priced
Stayed 1 night in Mar 2024
Response from Sonesta ES Suites Chesterfield on 15 Mar 2024
Thank you for your feedback, we look forward to serving you again in the future.

8/10 Good

Christine

Stayed 2 nights in Mar 2024
Response from Sonesta Suites on 4 Apr 2024
We appreciate and value your feedback

2/10 Terrible

Muhidin

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in agent very rude
Stayed 1 night in Feb 2024
Response from Sonesta ES Suites Chesterfield on 12 Mar 2024
We appreciate your business and apologize about your checkin. I will address the issues with my staff. thank you

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Dalal Ali on 12 Mar 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Francisco, Peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suites with all the amenities for a comfortable and convenient stay, and a full breakfast buffet.
Stayed 7 nights in Feb 2024
Response from Dalal Ali, General Manager Sonesta ES Suites on 12 Mar 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing.
Stayed 5 nights in Mar 2024
Response from Dalal Ali, General Manager Sonesta ES Suites on 12 Mar 2024
We appreciate your feedback. Thank you for staying with us.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Room was kinda rough. Dust on lamps, chipping paint. Holes in closet door. There was 4 inches of snow on the stairs leading up to room on second story. Huge safety hazard. Staff was rude, they were trash talking in Spanish after I asked for tp. The best thing about it was leaving
Stayed 2 nights in Feb 2024
Response from Dalal Ali on 27 Feb 2024
we apologize about stay and appreciate your feedback. thank you

10/10 Excellent

DeVetrica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The set up was amazing, spacious and clean. Plenty of amenities available. The breakfast was not pleasant but that’s why you have your own kitchen. Make your own breakfast! Lol. I enjoyed my stay overall experience was great. Definitely recommending to family and friends. Will return.
Stayed 3 nights in Feb 2024
Response from Dalal Ali, General Manager Sonesta ES Suites on 27 Feb 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mattress upgrade needed
Beds were uncomfortable and the TV was small with not a lot of options for viewing. Great size and nice kitchen.
Stayed 9 nights in Feb 2024
Response from Sonesta ES Suites on 26 Feb 2024
We appreciate and value your feedback! We look forward to serving you again in the future.

10/10 Excellent

Kiyana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Feb 2024
Response from Sonesta ES Suites Chesterfield on 26 Feb 2024
We appreciate and value your feedback and look forward to serving you again in the future.

6/10 Okay

Meredith

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Sonesta ES Suites Chesterfield on 26 Feb 2024
We appreciate and value your feedback, and look to serving you in the future.

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room with the loft. Very convenient
Stayed 2 nights in Feb 2024
Response from Sonesta ES Suites Chesterfield on 26 Feb 2024
We appreciate and value your feedback! We are happy you were pleased and we are looking forward to serving you again in the future.

10/10 Excellent

Collin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suite at excellent affordable price and the staff were very friendly and helpful! Would definitely stay again.
Stayed 5 nights in Feb 2024
Response from Sonesta ES Suites Chesterfield on 19 Feb 2024
We appreciate and value your feedback. We look forward to serving you again in the future.

8/10 Good

Gyla

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Sonesta ES Suites Chesterfield on 9 Feb 2024
We appreciate and value your feedback.

4/10 Poor

Megan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It wasn’t all bad, their was plenty of room for me and 4 others, but we had to ask for a change of rooms due to it being dirty and even the new room wasn’t cleaned properly. For $600 for 2 nights it was expected to be a better experience. Breakfast was very limited and practically all burnt and dried out, inedible.
Stayed 2 nights in Feb 2024
Response from Sonesta ES Suites on 9 Feb 2024
Thank you for your feedback, we appreciate it. I am the General Manager and want to sincerely apologize for your experience. Please reach out to me next time if you have any issues. We look forward to serving you again in the future.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Dalal Ali, General Manager Sonesta ES Suites on 31 Jan 2024
We appreciate your feedback. thank you for staying with us.

10/10 Excellent

Bulgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Dalal Ali, General Manager Sonesta ES Suites on 31 Jan 2024
We appreciate your feedback. thank you for staying with us.