Exterior

Reviews of La Quinta Inn & Suites by Wyndham St. Louis Westport

2.5 out of 5
La Quinta Inn & Suites by Wyndham St. Louis Westport
11805 Lackland Rd, Maryland Heights, MO

Reviews

7.6

Good

Rating 10 - Excellent. 379 out of 1009 reviews" "
Rating 8 - Good. 254 out of 1009 reviews" "
Rating 6 - Okay. 161 out of 1009 reviews" "
Rating 4 - Poor. 125 out of 1009 reviews" "
Rating 2 - Terrible. 90 out of 1009 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

katina

Travelled with family
Nice room
Stayed 1 night in May 2024

6/10 Okay

Carrissa

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Our room door had a gap in-between our door and the wall to the hall, the door wouldnt stay closed we had to make sure it shut. The bathroom door didn't lock it was more closet doors that you open. The elevator seemed like it was about ready to give up and the buttons to press on the outside of the elevator are sinking into the wall
Stayed 2 nights in May 2024

4/10 Poor

Linnae

Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Noorali

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Staff & service
Disliked: Cleanliness
Meh
Stayed 1 night in May 2024

10/10 Excellent

juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 2 nights in May 2024

8/10 Good

Robyn A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wanted to take the time to acknowledge the staff of this property. Specifically the Manager and the shuttle drivers. They made my trip one unforgettable experience and that is all positively speaking. I enjoyed the conversations and the speed of the shuttles to and from the airport. However, the only downside of this experience was the air conditioner. We had issues with it remaining on and steadily working. But the manager went out of his way to put me in another room with a working air conditioner, only to have the second one have issues on my last day. Also, my toilet in the first room was not working properly but the toilet in the second room was fine. All else was fine, with no other issues or concerns, it looked nice to me and just added to my overall excellent experience in St. Louis. But please fix the air conditioners.
Stayed 3 nights in May 2024

4/10 Poor

Debbie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and helpful. The paint on the walls in the room was chipping and the bathroom was dirty. Common area where breakfast was served was not cleaned well from prior morning and there was food in the carpets.
Stayed 1 night in May 2024

8/10 Good

Jo-Ann

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not very clean. The tub filled up in our room (#313). Service was great! Everyone was really nice and the one who checked us in made sure we had a room close to the elevator.
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities
Like the bathroom light around the mirror.
Stayed 1 night in May 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was friendly and efficient. Lobby and hallway decor was updated and pleasing, although breakfast tables are too close together. Can’t really walk between them. Bed is very comfortable!! Property isn’t well maintained, light in room not working, bathroom with cracks and stains, bedside clock doesn’t work, doors to stairwells filthy. Some chairs had rips in them. Sat outside for breakfast one morning and patio really needs attention. Just a simple sweep or blowing of debris would do wonders.
Stayed 3 nights in May 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was neat, clean and well kept. Our room was very clean and comfortable which allowed for a good nights sleep.
Stayed 1 night in May 2024

10/10 Excellent

Heike

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful outside and peaceful. The pet areas were clean and well taken care of. The property was very accommodating of our late check-in and the process went smoothly. Though the property needs a bit of renovation we were very pleased with the cleanliness, overall comfort of the room, and different points of secure access depending on room location… this last detail made it so much easier for us to get into and out of our room without too much struggle. Everyone working there was kind and professional. The only thing that was an issue were the full beds in the rooms as opposed to full-sized queens… other than that there were enough pillows and the water pressure was great.
Stayed 2 nights in May 2024

6/10 Okay

Rene

It was ok
Stayed 1 night in May 2024

6/10 Okay

Andrew

Stayed 1 night in May 2024

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in May 2024

8/10 Good

Connor

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

VA

Travelled with partner
Liked: Cleanliness, staff & service
We have stayed there several times and like its location and the economy. The staff is very friendly. The rooms are clean but the hallways can be somewhat dirty. Sometimes there are family reunions (or similar type gatherings) at the hotel and if your room is close the party goer's rooms, then you will not sleep well! Even with that, we like the hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Perla

Liked: Staff & service, property conditions & facilities
No WiFi
Stayed 2 nights in Apr 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024

2/10 Terrible

Laura

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in to the junior suite. The room was dirty. Furniture was rundown and extremely dirty very limited amenities. Needless to say, I checked out pretty quickly and went somewhere else. The assistant general manager was kind enough to refund my money.
Stayed 3 nights in Apr 2024

2/10 Terrible

Vincent, Beverly Hills

Disliked: Property conditions & facilities
The building smells bad, it needs a serious makeover. The carpet in the hallway and staircase just stinks! Walked in the room, there was a dirty towel in the sink, no soap or anything to take a shower, the room didn’t smell great. Did they even change the sheets? I wouldn’t be surprised if they didn’t. Disgusting place. Never again.
Stayed 1 night in Apr 2024

4/10 Poor

Sarma, Chesterfield

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not cleaned well on arrival. Mirror was foggy, there was no soap to wash hands with, toilet paper not replaced, room smelled very musty. I turned on the shower and water came from the head. It was not even reset. Almost looked like the room was cleaned half way and let out. Elevator was not functional half the time. Breakfast area did not have paper plates stocked up the first morning I was there. I saw a couple who waited for the front desk staff and unable to find them. The staff that took the trash out were dragging it on the floor leaving a trail of wet waste. All in all it was a very unpleasant experience. We went to the same LaQuinta Pre-Covid and it was neat and well maintained. So tried going there again and were terribly disappointed. Would not go back again for sure.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dontaysia

Stayed 1 night in Apr 2024

6/10 Okay

Gayle, Clive

Travelled with family
Liked: Staff & service
Disliked: Amenities
Convenient location. Front desk staff helpful. Facility is just tired. It is priced accordingly.
Stayed 3 nights in Apr 2024
Response from Smit Patel on 24 Apr 2024
Thank you for taking the time to share your thoughts on your recent stay at our property. We are pleased to hear that you found our location convenient and our front desk staff helpful. Your kind words about our team are greatly appreciated.We acknowledge your comments regarding the condition of our facility. We understand that our hotel may not have met all your expectations in terms of modernity and aesthetics. We are indeed priced with these considerations in mind and are continually working on improvements to enhance our guest experience.We hope to have the opportunity to welcome you back in the future, perhaps after some of our planned updates, so we can provide a stay that not only meets but exceeds your expectations.Thank you once again for your feedback.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
I had to stay due to my flight being canceled . I felt so safe . The person at the front desk was very attentive to me and ensured me I would be okay !
Stayed 1 night in Mar 2024
Response from Smit Patel on 13 Apr 2024
Dear Kelly,Thank you for sharing your experience at LaQuinta Inn & Suites St. Louis Westport on Expedia. We're so glad to hear that you felt safe and well taken care of during your unexpected stay due to your flight cancellation. It's wonderful to know that our front desk staff was attentive and able to provide you with reassurance and comfort during such a stressful time.Your feedback is invaluable to us as it helps us continue to deliver excellent service and ensure our guests feel secure and supported. We hope to have the pleasure of welcoming you back under more planned circumstances in the future.Thank you once again for choosing LaQuinta Inn & Suites. If there's anything more we can do to enhance your next stay, please do not hesitate to contact us at lqstlgm@gmail.com.Warm regards,Smit PatelGeneral ManagerLaQuinta Inn & Suites St. Louis Westport11805 Lackland Rd, St. Louis, MO 63146

10/10 Excellent

Briana

Travelled with family and small children
Liked: Cleanliness, staff & service
Smooth stay
Stayed 4 nights in Apr 2024
Response from Smit Patel on 8 Apr 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a smooth stay during your recent visit.Providing our guests with a seamless and enjoyable experience is our top priority, and we're delighted that we met your expectations. Your satisfaction is very important to us, and we appreciate you choosing to stay with us.We hope to have the pleasure of welcoming you back for another smooth stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

6/10 Okay

Jorge

Average hotel
Stayed 2 nights in Apr 2024
Response from Smit Patel on 8 Apr 2024
Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your opinion.While we're glad to hear that you found our hotel to be average, we always strive to provide an exceptional experience for all of our guests. Your feedback helps us identify areas where we can improve, and we will certainly take your comments into consideration as we continue to enhance our services and facilities.If there are any specific areas where you feel we could have done better, we would love to hear from you. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we hope to have the opportunity to exceed your expectations in the future.Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excellent

Tikina, Douglasville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Apr 2024
Response from Smit Patel on 8 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you had a wonderful experience with our staff during your recent stay.Providing exceptional service is our top priority, and we're thrilled that our team exceeded your expectations. We will be sure to pass along your kind words to our staff members, as they work hard to ensure that every guest has a memorable stay.We appreciate you choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Tiffany

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very surprised,the property was quite,hotel was very clean,staff was very friendly,very helpful i actually had some great sleep that night,so did my son,he wasn't ready to leave.....I wish my room came with a refrigerator&a microwave lol other than than i give them A
Stayed 1 night in Apr 2024
Response from Smit Patel on 8 Apr 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you had such a wonderful stay and that our property exceeded your expectations.It's fantastic to hear that you found our hotel to be quiet, clean, and that our staff was friendly and helpful. Providing our guests with a comfortable and enjoyable stay is our top priority, and we're delighted to hear that we succeeded in doing so.We appreciate your feedback regarding the refrigerator and microwave in the room, and we will certainly take it into consideration as we continue to improve our amenities.We hope to have the pleasure of welcoming you and your son back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

4/10 Poor

Scott

There was no food services. They did not honor thr advertised rate for the room which cost me over $30 extra per night.
Stayed 7 nights in Mar 2024
Response from Smit Patel on 8 Apr 2024
Thank you for sharing your feedback with us. We're disappointed to hear that your recent stay did not meet your expectations.We apologize for any inconvenience caused by the lack of food services during your stay. We understand the importance of having dining options available for our guests, and we regret any inconvenience this may have caused.Regarding the advertised rate for the room, we apologize for any confusion or discrepancy. We take pricing transparency seriously, and we will investigate this matter further to ensure that our advertised rates are accurately reflected for all guests.Your feedback is valuable to us as we continuously strive to improve our services and facilities. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Smit Patel on 8 Apr 2024
Thank you for taking the time to rate your experience with us! We truly appreciate your positive feedback and are thrilled to hear that you had a wonderful stay.Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel, I would stay again!
Stayed 1 night in Apr 2024
Response from Smit Patel on 8 Apr 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a great experience during your stay and that you would choose to stay with us again in the future.Your satisfaction is our top priority, and we're thrilled that we could provide you with a memorable stay. We look forward to welcoming you back on your next visit to the area. If there's anything we can do to make your next stay even better, please don't hesitate to reach out to us.

2/10 Terrible

Julie, Collingwood

Travelled with family
Disliked: Cleanliness, property conditions & facilities
After a 12 hr drive, arriving at 7:35pm, we were told our room was not ready and to come back between 8:00 and 8:30….also no soap or tissue in the room.
Stayed 1 night in Apr 2024
Response from Smit Patel on 2 Apr 2024
Thank you for sharing your experience with us, and please accept our sincere apologies for the inconvenience you encountered upon your arrival. We deeply regret that your check-in experience did not meet your expectations after your long journey, and we understand how frustrating it must have been to find your room unprepared.We strive to ensure that all our guests have a seamless check-in process, and it's clear that we fell short in your case. Rest assured, we have addressed this matter with our front desk team to ensure that similar situations are avoided in the future.Regarding the absence of soap and tissue in your room, we apologize for the oversight. Providing essential amenities is a top priority for us, and we will take immediate steps to reinforce our housekeeping procedures to prevent such lapses in the future.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional stay that you deserve.

8/10 Good

Jason

Breakfast was not very good
Stayed 5 nights in Mar 2024
Response from Smit Patel on 2 Apr 2024
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you found our breakfast offerings to be less than satisfactory during your stay.Your comments are important to us, and we will certainly review our breakfast options to see how we can improve and better meet the expectations of our guests.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

6/10 Okay

Amelia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Smit Patel on 2 Apr 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your experience fell short of expectations, resulting in a 3 out of 5 rating.Your comments are valuable to us as they help us identify areas for improvement. We will take your feedback seriously and will work to address the issues you've raised to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our shower was busted from the start, and were told it couldn't be fixed. The dining area was cramped and barely had any food, and there were no hotel carts we could use when it was time to leave. The worst part, however, was when the mediocre breakfast we did eat there gave me and my wife food poisoning. Don't stay here if you want to have a fun vacation.
Stayed 2 nights in Mar 2024
Response from Smit Patel on 2 Apr 2024
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the numerous issues you encountered during your stay with us. Your experience falls far below the standard of service and quality we strive to provide to all of our guests.We are deeply troubled to hear about the maintenance issues with the shower, the inadequacies of our dining area, and the lack of available carts during your departure. Additionally, we are extremely concerned about your report of food poisoning after consuming breakfast at our hotel.Rest assured, we are taking immediate action to address each of these issues and conducting a thorough investigation into the circumstances surrounding your experience. Your feedback is invaluable in helping us identify areas for improvement and preventing similar incidents from occurring in the future.We understand the severity of your experience, and we would like to extend our most sincere apologies for the impact it had on your vacation. We would appreciate the opportunity to speak with you directly to further discuss your concerns and to offer our apologies and assistance in any way we can.Please feel free to reach out to us at the hotel at your earliest convenience. We hope to have the chance to regain your trust and welcome you back for a much-improved experience in the future.

2/10 Terrible

Heidi

I wouldn’t waste your money. I paid for a room with internet access, laundry, a working room phone, a clean room without dirty towels and I got none of it and won’t be given a discount. What a waste!
Stayed 5 nights in Mar 2024
Response from Smit Patel on 2 Apr 2024
Thank you for sharing your feedback with us. We appreciate your detailed comments, and we apologize for the inconveniences you experienced during your stay.We have taken note of your concerns regarding the location, bed quality, bathroom amenities, and the condition of the sheets. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.We are grateful for your patronage and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Smit Patel on 2 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and we're delighted to know that we met or exceeded your expectations. We truly appreciate your kind words and are grateful for your support.We look forward to welcoming you back for another wonderful stay in the future!

6/10 Okay

Sebastian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The tub was half full of water took 45 to drain.
Stayed 1 night in Mar 2024
Response from Smit Patel on 2 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the tub draining slowly.Please know that we take all guest feedback seriously, and we have already addressed this issue with our maintenance team to ensure it is resolved promptly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

QueAna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Smit Patel on 2 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations.Your comments are valuable to us, and we take them seriously. We are disappointed to hear about the issues you encountered during your time with us. Rest assured, we will be looking into the matters you raised to ensure that necessary improvements are made.We hope for the opportunity to better serve you in the future and provide you with a more positive experience.

6/10 Okay

Kelsea

Liked: Cleanliness
Disliked: Property conditions & facilities
It was quiet!
Stayed 3 nights in Mar 2024
Response from Smit Patel on 26 Mar 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be quiet during your stay.If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

6/10 Okay

Chris

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not a place that I will stay again. The shower has mold around the tub, not enough towels, the place was dirty and noisy.
Stayed 2 nights in Mar 2024
Response from Smit Patel on 21 Mar 2024
Thank you for sharing your feedback following your recent stay with us. We are deeply sorry to hear about your disappointing experience.Your comments regarding the cleanliness of the room, the presence of mold around the tub, insufficient towels, and noise disturbances are very concerning. Please accept our sincerest apologies for failing to meet your expectations in these areas. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance.I want to assure you that your feedback has been shared with our housekeeping and maintenance teams, and we will be taking immediate steps to address the issues you mentioned to prevent any recurrence in the future.Your satisfaction is important to us, and we understand the impact that a negative experience can have on your stay. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to reach out to us directly.We apologize for the inconvenience you experienced, Chris, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

4/10 Poor

Dajah

Disliked: Staff & service
Poor hostess
Stayed 2 nights in Mar 2024
Response from Smit Patel on 21 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to noise disturbances during your time here.We understand the importance of providing a peaceful and comfortable environment for our guests, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously and will take steps to address the issues you mentioned to minimize such disturbances in the future.Your comfort and satisfaction are important to us, and we appreciate your understanding as we work to improve our services. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to reach out to us directly.Thank you for choosing to stay with us, Christine. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

8/10 Good

Ricardo

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Smit Patel on 21 Mar 2024
Thank you for taking the time to provide feedback on your recent stay with us. We value your comments as they help us identify areas for improvement and ensure that we continue to provide a satisfactory experience for all our guests.I apologize for any inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and I regret that we fell short of meeting your expectations in some areas.Your feedback regarding the cleanliness and maintenance of our facilities is important, and I want to assure you that we take these matters seriously. We will address the issues you raised promptly to ensure that our facilities meet the highest standards for our guests' comfort and satisfaction.Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

10/10 Excellent

Ronaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Somes rooms doors locks dont work good
Stayed 1 night in Mar 2024
Response from Smit Patel on 21 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments as they help us improve the experience for all our guests.I apologize for any inconvenience you experienced with the door locks in some of our rooms. Ensuring the safety and security of our guests is our top priority, and I want to assure you that we will address this issue promptly to ensure that all locks are functioning properly.Your feedback is invaluable to us, and we will take steps to rectify the situation to prevent any recurrence in the future. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, Ronaldo. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

4/10 Poor

Christine

Disliked: Cleanliness, amenities, property conditions & facilities
The walls are thin. Loud TV,microwave slamming at 2am,dogs barking
Stayed 1 night in Mar 2024
Response from Smit Patel on 21 Mar 2024
Thank you for sharing your feedback following your recent stay with us. I apologize for any inconvenience you experienced due to noise disturbances during your time here.Ensuring a peaceful and comfortable stay for our guests is a priority for us, and I regret that we fell short of meeting your expectations in this regard. I understand how disruptive noise disturbances can be, and I want to assure you that we will take steps to address this issue and minimize such occurrences in the future.Your feedback is important to us, and we will use it to improve our services and enhance the experience for all our guests. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, Christine. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

2/10 Terrible

Caleb

Nasty
Stayed 1 night in Mar 2024
Response from Smit Patel on 21 Mar 2024
Thank you for taking the time to provide feedback on your recent experience. I'm truly sorry to hear that you found your stay to be unsatisfactory.Your comfort and satisfaction are important to us, and I regret that we were not able to meet your expectations during your visit. If you could provide more details about what specifically made your stay unpleasant, it would help us address any issues and improve our services for future guests.We appreciate your feedback and apologize for any inconvenience you may have experienced. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.