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Reviews of Homewood Suites by Hilton St Louis - Galleria

3 out of 5
Homewood Suites by Hilton St Louis - Galleria
8040 Clayton Road, Richmond Heights, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 475 out of 1002 reviews" "
Rating 8 - Good. 277 out of 1002 reviews" "
Rating 6 - Okay. 126 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great just what we needed for a layover to visit family and then head to our final destination
Stayed 1 night in May 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent work
Stayed 4 nights in May 2024
Response from Jessica Reid on 16 May 2024
Thank you for choosing The Homewood Suites!

6/10 Okay

Ruzhen, yorktown Heights

Liked: Cleanliness, property conditions & facilities
The quality of breakfast went down.
Stayed 5 nights in May 2024
Response from Jessica Reid on 16 May 2024
Thank you for choosing The Homewood Suites!

8/10 Good

Catherine

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk on 6 May 2024
Hi Miss Cathrine, Homewood wants to thank you for your feedback and we appreciate your business with us.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 4 May 2024
Thank you Miss Regina for that outstanding score. That was much appreciated. We are happy were able to make your stay worth the visit. We hope you come again and enjoy another one our suites.

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next to the highway, so it was a little noisy, but not terrible. The room was spacious and clean, we enjoyed out time. The breakfast was great!! Our only downside was that there was a family that stayed at the same time and their kid kept pooping in the pool and hot tub so they had to shut it down to drain, clean and refill. It wasn't the child's fault. The parents knew it was possible and refused to place them in a swim diaper to be safe. Its understandable with their condition, just wish those precautions would've been taken. Otherwise, a great stay!
Stayed 2 nights in Mar 2024
Response from Front Desk on 29 Apr 2024
Hey Ashley,First off, we want to say thank you for your review, your score is much appreciated. Were happy we could provide excellent service for your stay. We also want to say thank you for your understanding with the pool and highway noise as these are just one of the things that we can't control from happening. Once again, we just want to say thank you and hope you visit again in your future travels.

2/10 Terrible

nick

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is pretty decent BUT the hot tub was yellow when we tried to get in..the service is so slow as far as brining towels, shampoo because we ran out and same with toilet paper and a blow dryer..took us about a hour and a half to get those things which normally there is a blow dryer in the rooms and extra toilet paper. The one bed in our room had orange stuff on the sheets also. Won’t be staying here again
Response from Front Desk on 6 Apr 2024
Dear Homewood Suites guest,First we want to say thank you for taking the time out to write us a review. Regardless of the score we take in every word and we further try to better ourselves as a team to provide excellent services. We apologize for your stay not going the way it should. We will be working on these so this wont become a continuous situation.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Mar 2024
Response from Jessica Reid on 23 Mar 2024
Thank you for your feedback.We truly appreciate you staying with us!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and staff was friendly
Stayed 1 night in Mar 2024
Response from Kayla on 19 Mar 2024
Thats great to hear. We are glad you enjoyed your stay. Thank you for your 5 out of 5. We look forward to seeing you again!

8/10 Good

Mattea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, but check in was slow. Pool was closed the day we wanted to use it. The toilet was dirty when we arrived. There were not enough luggage carts when we left, and we had to make several trips downstairs to get all our stuff down. The location was very convenient. Parking was great. The breakfast was pretty good too.
Stayed 5 nights in Mar 2024
Response from Kayla on 19 Mar 2024
Hey Mattea, thank you for your response. It was great feedback for the hotel. We apologize for the inconvenience of the suite and pool. We have corrected most of the issues. We hope you come back soon to enjoy them.

10/10 Excellent

Dominic

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Kayla on 19 Mar 2024
Thank you for your stay here at The Homewood suites. We appreciate your business and the review. We hope to see you again.

8/10 Good

Jenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay! Unfortunately the pool was closed for cleaning which was a huge bummer. Only reason we picked to stay here was for the kids to swim.
Stayed 2 nights in Mar 2024
Response from Jessica Reid on 13 Mar 2024
Thank you for staying with us.We truly apologize for the inconvenience.We didn't expect for the pool to be down however your safety comes first.We look forward to you staying with us again.

6/10 Okay

Brian

Travelled with family
Never had our room cleaned from saturday check-in til we left Tuesday morning. We were told they don't do anything unless you are there for more than 3 days.
Stayed 3 nights in Mar 2024
Response from Jessica Reid on 13 Mar 2024
Thank you for staying with us.We truly apologize for the inconvenience.I will be sharing your feedback with our housekeeping team and using this as a learning experience.We look forward to you staying with us again.

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, breakfast was great. The hotel was very busy lots of kids being very loud and un-supervised at the pool. Tried for hours to use the pool with no luck. I picked the hotel for my gfs birthday because it had a pool and good reviews. It was very frustrating that we were not able to swim. I feel there should be rules for kids definitely that many un-supervised. For the price of $219
Stayed 1 night in Mar 2024
Response from Jessica Reid on 13 Mar 2024
Thank you for staying with us.We truly apologize for the inconvenience.I have shared your feedback with our team and we will be using this as a learning opportunity.We look forward to you staying with us again.

8/10 Good

Mahalia

Stayed 2 nights in Mar 2024
Response from Front Desk on 6 Apr 2024
Dear Mahalia, We thank you for your feedback and the score it is much appreciated.

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay with the family and grandkids.
Stayed 1 night in Mar 2024
Response from Jessica Reid on 13 Mar 2024
Thank you for your feedbackwe truly appreciate you staying with us!

10/10 Excellent

Daronn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jessica Reid on 13 Mar 2024
Thank you for your feedbackwe truly appreciate you staying with us!

8/10 Good

Ramiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Jessica Reid on 13 Mar 2024
Thank you for your feedbackwe truly appreciate you staying with us!

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Homewood Suites
Went with 2 work besties for a Galentines trip to see Mama Mia at the Fox. Front Desk was so helpful and friendly. Room was the 2 bedroom suite, absolute heaven with each of us having our own bed and 2 full baths! We walked to Maggiano's and had a great Italian meal before Ubering 15-20 min to Fox theater. Next day we walked over to Galleria Mall. Breakfast was good and what set it apart agsin was the friendly bkfst attendants. I will never stay anywhere else is St Louis.
Stayed 1 night in Feb 2024
Response from Jessica Reid on 13 Mar 2024
Thank you for your feedbackwe truly appreciate you staying with us!

10/10 Excellent

Kels

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here and loved it! Was met with warm welcomes and smiles at the front desk, free breakfast, they also had free wine & hors d'oeuvres for valentines day which was great. Right across from the galeria and minutes from fine dining in Clayton and Frontenac! My only complaint would be I wish the bathroom was a little cleaner and my sheets were stained, also parking is a tad bit difficult considering theres a small parking lot and the walk to the door feels so far but other than that I loved it and will stay here again.
Stayed 1 night in Feb 2024
Response from Jessica Reid on 13 Mar 2024
Thank you for your feedbackwe truly appreciate you staying with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great! The only complaint we had was that the pool was not very clean- cloudy water. everything else was fantastic. Very clean and great staff.
Stayed 2 nights in Feb 2024
Response from Jessica Reid on 13 Mar 2024
Thank you for your feedbackwe truly appreciate you staying with us!

4/10 Poor

Franklin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Room, No pool or Hot tub available.
The only reason I booked this hotel instead of one closer to St. Louis downtown was because of the pool and hot tub. However, neither was opened and I was told that the hot tub did not have hot water. So, it was closed. This is the same review I had read from 5 months ago from another visitor. I guess they have no intention of fixing it or maintaining it. The pool and tub should not be advertised if people can not use it. Also, we booked for 6 people and only had 3 towels and not enough sheets/blankets. Had to get more from the lobby and also change the sheets they did have because they were dirty. I would not recommend this for anyone.
Stayed 1 night in Jan 2024
Response from Jaime Hagedorn on 10 Jan 2024
Dear Franklin,Thank you so much for taking the time to provide feedback regarding your stay. I'm incredibly sorry that we fell short of your expectations as well as our own. We will address all of the issues you experienced and hope to have you as our guest again to show you that is not our standard.

6/10 Okay

Monica

Stayed 1 night in Dec 2023

10/10 Excellent

Derrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Aliyah, the front desk clerk was very professional and was a breath of fresh air after a very long drive.
Stayed 1 night in Dec 2023

10/10 Excellent

Tyler

Travelled with family and small children
Liked: Amenities
It was very nice enjoyed my stay
Stayed 2 nights in Dec 2023

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We appreciated the staff at front desk and the staff in dining room who worked very hard to take care of the breakfast crowd. The housekeeping however was terrible!! We stayed for 5 nights and only once did housekeeping come to the room to clean it. Bath gel container was empty and never refilled, crumbs on the floor were there the entire time and generally poor service. thank you
Stayed 5 nights in Dec 2023
Response from Jaime Hagedorn on 27 Dec 2023
Dear Richard,I am thrilled to hear the front desk staff and the staff in the dining room took very good care of you and the other guests. I am incredibly sorry to hear that not only did we fail to meet your expectations with cleanliness but our own as well. We appreciate the feedback so that we can address it with the entire housekeeping team to ensure this is an isolated incident.

10/10 Excellent

Uvirkaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel surpasses my expectations. It is so clean and spacious. It has kitchen and stoves and everything I needed. The breakfast was amazing with a lot of healthy foods.. I will definitely recommend it for people.
Stayed 1 night in Nov 2023
Response from Jaime Hagedorn on 20 Nov 2023
Dear Uvirkaa,Thank you for your feedback regarding your stay at Homewood Suites St. Louis Galleria! We truly appreciate it. I am thrilled to see that the property surpassed your expectations! We hope to have you back as a guest with us in the near future.

4/10 Poor

Jeffrey

Liked: Staff & service
1st room I was given the bed was not made- went back to desk. Got a second room. Hair on bathroom sink, kitchen area, etc. Not the worst I've ever seen. But not great either.
Stayed 1 night in Nov 2023
Response from Jaime Hagedorn on 17 Nov 2023
Dear Jeffrey,Thank you for your feedback regarding your stay. I am truly sorry that the cleanliness of your suite was not up to your standard, as well as our own. We do hope to have you back as a guest with us to provide you with the stay you should have had.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Place, Good Breakfast and evening reception
Stayed 2 nights in Nov 2023

10/10 Excellent

KARLY, Sherwood

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023

8/10 Good

Caleb

Travelled with family and small children
Liked: Amenities
details like stains and trash in common areas. Dirty bedding. Surfaces dirty and smeared in the suite.
Stayed 1 night in Nov 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice. Breakfast was good. And room was nice. My only complaint - our room faced the highway abd it was a bit loud - for me. And the fan is set at one setting- the highest one. Since the air blew right on the couch we wanted to add the fan but it was just worse- maybe set the fans on medium?? It would be a happy medium for those who want the fam.
Stayed 2 nights in Oct 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Located right off the highway so it was loud while trying to sleep. Overall hotel was fine. I wouldn’t book this hotel through hotels.com though because they apparently don’t know how to request payment through hotels.com and now I’m fighting with them and hotels.com to get my money back.
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was SO dirty…couldn’t even walk without shoes on. Bathroom floors were gross too- had to put towels down. Doesn’t seem too old of a building, so it is a shame it hasn’t been kept up. Staff could care less about working. Called for additional towels, said they would be on the way- they never came. Called again and was directed to come to the front desk to get them. Asked for a “Do not disturb” sign for my door- was told they didn’t have any, so I requested my room not be cleaned- came back after work and all of the towels had been taken but none were replaced. Just a few photos…could’ve uploaded more, but you get the jist.
Stayed 4 nights in Oct 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved this place - would stay there again. Very comfortable rooms as well
Stayed 1 night in Oct 2023

8/10 Good

Ted

Stayed 1 night in May 2023

10/10 Excellent

OBED, BELLEVILLE

Stayed 1 night in Oct 2023

4/10 Poor

Suzanna

Stayed 1 night in Oct 2023

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.
Stayed 1 night in Oct 2023

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Christi

Stayed 1 night in Oct 2023

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a delightful stay to celebrate a dear friend's upcoming nuptials, and I received excellent assistance from Kayla and Caroline at the front desk.
Stayed 1 night in Oct 2023

6/10 Okay

Joeleen

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pool closes at 9pm even on the weekends. The breakfast was slim pickings. Main items were out more than staying full to accommodate guest. It was a slow refill.
Stayed 2 nights in Oct 2023

6/10 Okay

Angelica

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Plumbing was horrible
Stayed 2 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Wenyan

Travelled with family
Disliked: Staff & service
The hotel is located across from the mall. Great for shopping and restaurants. The layout of the suite is great. However, the sound insulation is very bad. The highway nearby is loud and my neighbors were also loud. The front desk was friendly and took down our complaint about slow drain, but no one came to fix it during our two-night stay. No room service either. A candy wrap sat in the public hall way outside our suite for the entire duration of our stay, making me think whether the room was really clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

Charlene M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Mario, Cutler Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one problem the room we got did not have wifi
Stayed 1 night in Aug 2023

10/10 Excellent

Rachele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping and zoo!!
Great location close to shopping and the zoo. Rooms were clean and comfortable, we had a 2 queen suit. It had a nice kitchen space along with a good size sitting room. Breakfast was good nothing to write home about but good, Variety of hot and cold items and space was kept clean. The pool on our stay was not great, water was murky we were told at check it it had a chemical treatment but should be able to swim at 4 but at 8pm you couldn't see the bottem so we passed on the swimming. Overall hotel was great and staff was friendly we would stay again.
Stayed 2 nights in Aug 2023