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Reviews of Home2 Suites by Hilton St. Louis/Forest Park

3 out of 5
Home2 Suites by Hilton St. Louis/Forest Park
920 S. Taylor Avenue, St. Louis, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1004 reviews" "
Rating 8 - Good. 262 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Haley

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We were really excited to try out a new hotel for our first trip as a family. Staff was friendly and informative. Unfortunately, the room was disgusting. There were rings around the tub, the tub was patched with tape and cracked in two places. All of the dishes were dirty and had crusted food on them. The drawers had crumbs and dirt throughout all of them. All of the sheets (bed cover and main sheet) had numerous stains on them. We had high hopes for this place but we will not be staying at another Home2 again. Waste of our time and money.
Stayed 2 nights in May 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and you could draw a curtain and divide the room. You had real plates and glassware. The common area was huge too. They have a fire pit in an outside seating area plus two gas grills.
Stayed 1 night in May 2024

10/10 Excellent

Mungunchimeg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Pool was not clean enough.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 May 2024
Thank you for the 5 out of 5 rating! Our apologies that the pool did not meet your expectations.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome enjoy our one day stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 May 2024
Thank you for the 5 out of 5 rating! I will share your review with our team.

8/10 Good

Prosper

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 6 nights in Apr 2024

10/10 Excellent

Karen

Travelled with family
Liked: Property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

Patrick, Southfield

Stayed 1 night in Apr 2024

8/10 Good

Christine, Antioch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the zoo. Easy to get downtown and not be in he busy city.
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Thank you so much for staying with us! We are delighted to hear that you enjoyed out convenient location to the zoo and other downtown attractions.

6/10 Okay

Justine, Greenfield

Travelled with partner
Somehow my room assignment got messed up and someone ended up coming into my room at 1am. Which scared me and caused me so much anxiety the rest of the trip. I called the front desk to see what was going on and the guy hung up on me after putting me on hold. Went to front desk and he basically just laughed at my situation and was sarcastic the entire interaction. I called it a night and went back to bed. Thankfully the next morning another employee got it all fixed and was super nice. She apologized for the mix up and was very kind.
Stayed 2 nights in Mar 2023
Response from Hotel Manager on 9 May 2024
Thank you so much for staying with us! Our sincerest apologies for the irregular experience and interaction. We will share your kudos with the team member that resolved the mix up.

10/10 Excellent

Elizaveta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport and Dorval station are located close to the hotel
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 1 May 2024
Thank you for the 5 out of 5 rating! We appreciate the feedback about our great location.

10/10 Excellent

Sharon M

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff members are great! Went beyond to be helpful. Disliked the limited parking. And free breakfast didn't have enough good! No fresh breakfast juices or fruits. No cereals. Just breakfast sandwiches and coffee. Very disappointed being that the hotel is next to a dispensary
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Thank you for the 5 out of 5 rating! I will share your kudos with the team! It saddens us to hear that the free breakfast did not meet your expectations. We are confused about your dispensary comment as the hotel is not next to one.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Thank you for the 5 out of 5 rating!

6/10 Okay

margaret, West Des Moines

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Sorry your stay did not meet your expectations. We would love to learn more about your stay to make improvements.

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a well placed hotel to easily get into downtown St Louis but right by Forest Park with its wonderful museums and open space. Walkable to the Metro as well and close to a lot of independent places to eat.
Stayed 12 nights in Apr 2024
Response from Kristy on 28 Apr 2024
Thank you so much for your review! You are awesome Karen. We look forward to seeing you again in the future!

8/10 Good

Gregory Alan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was not helpful and we has to request cleaning of our room more than once. Someone set off the fire alarm and the staff were not trained on how to handle the event at all. The place is in a good location and the area was fine for walking.
Stayed 8 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Thank you so much for staying with us! Our apologies for the inconvenience caused to you. Our staff followed safety protocol for the fire alarm until learning that someone pulled a pull station alarm.

8/10 Good

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Our room was nice and clean. The pool is a bit small and busy, but there were plenty of towels. Breakfast was very busy and the breakfast area is very small so it took a while to get food, but the included meal was nice.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Thank you so much for staying with us! Our apologies the pool room and breakfast area size did not meet your expectations. We are please the hear that you enjoyed your stay!

8/10 Good

Alicia

Travelled with family
They need new mattresses. Plus cameras in every hallway. Somebody pulled the fire alarm on floors 3 & 4 at 4:00 in the morning. Everyone had to evacuate. The employees were great for the entire stay.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Thank you so much for staying with us! Our apologies that the mattress in your suite did not meet your expectations. Sorry that someone unfortunately pulled the fire alarm at 4:00 am. I will share your kudos with the team on how they handled it.

8/10 Good

Garrett

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It requested us to check in online through the app and receive our room key right on our phone to remain contact-less.. but then you still have to go to the desk and finish checking in and show your ID. So the portion of checking in online seemed pointless. When we went to check in their system was down so we couldn’t get into our room which was inconvenient but no one’s fault. The room is great. Very spacious, clean, quiet. Good location. Would stay again!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Thank you for staying with us! We appreciate your feedback and understanding. Our apologies for the inconvenience.

4/10 Poor

Shilouh

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Home2 suites are incredibly convenient when traveling for days at a time with family. In the past at other locations we have been able to save money by making meals in the room. It was our intention to do the same this time around. It was one of the main reasons we specifically chose this hotel. Instead of saving we spent HUNDREDS extra on food. The staff is unorganized, dishes, cookware(bowls, spatulas, pots, pans, etc) are missing or unavailable. The only reason the hotel is as decent as it is, is because it’s newer and housekeeping is okay. When we tried to resolve issues such as bedding, towels, pots and pans it was a part time job!! Having to follow up again and again and again. Last night the fire alarm was pulled and they were incredibly disorganized about that situation too. If you’re here for a short time and not to save money by cooking - your stay should be decent. If you’re attempting to save money with their “full kitchen” bring your own cookware or skip the hotel all together.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Thank you so much for staying with us! Our apologies that your suite was missing cookware items. Did you bring this to the attention of the staff so we could correct it for you? For reasons that were not in our control a pull station was pulled causing the fire alarm to go off. Our apologies for the experience

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, decent breakfast.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Thank you so much for staying with us! We appreciate you taking your time to provide us with your feedback. It saddened us to hear that the breakfast did not meet your expectations.

4/10 Poor

Amy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pro’s -The staff, location and room size were great. Cons- Our room was not clean upon arrival, the bathroom specifically was dated, had moldy caulk and hair from a previous user in the shower, I expect more from a hotel that cost this much.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Thank you so much for staying with us! Our sincerest apologies for the challenges you faced due to our short comings. Thank you for bringing your concerns to our attention so that we may properly address them.

4/10 Poor

Shilouh

Stayed 3 nights in Apr 2024
Response from Hotel Manager on 9 May 2024
We would love the opportunity to learn more about your rating as you did not leave any supporting comments.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean, lots of space in room. Very close to most attractions.
Stayed 3 nights in Apr 2024
Response from Amanda D on 14 Apr 2024
We are so pleased you enjoyed your stay with us, and we appreciate you taking the time to leave a review. We always like to have input from our guests. We look forward to seeing you again.

8/10 Good

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice property. Slept well. Clean shower.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Thank you so much for staying with us! We appreciate you taking your time to write an online review. We will share your kudos with the team.

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Good nights sleep
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Thank you so much for staying with us!

8/10 Good

Kristina

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The hotel was nice. Staff were very friendly!
Stayed 2 nights in Apr 2024
Response from Amanda D on 10 Apr 2024
We are very pleased that you enjoyed your stay.

10/10 Excellent

Gabe

Stayed 3 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Thank you for the 5 out of 5 rating!

8/10 Good

Matt

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to all the St. Louis attractions. Fun and safe neighborhood
Stayed 2 nights in Apr 2024
Response from Amanda D on 10 Apr 2024
We are so pleased you enjoyed your time here with us.

6/10 Okay

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Thank you so much for staying with us! We would love to have you back from you regarding your score.

8/10 Good

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property, comfortable bed, hot water could have been hotter, decent breakfast, staff helpful
Stayed 1 night in Apr 2024
Response from Amanda D on 10 Apr 2024
We are pleased you enjoyed your stay here with us.

10/10 Excellent

Joann, Forsyth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Thank you so much for staying with us! We appreciate the feedback and 5 out of 5 rating!

6/10 Okay

Sarah

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Thank you so much for staying with us! We would love to hear more about your stay and rating.

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About 10 minutes from downtown in a cute neighborhood. The room was big and clean. The sheets were so soft I want them for home.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Thank you so much for staying with us! We appreciate you taking your time to write an online review. We will share your kudos with the team.

6/10 Okay

Jacob

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Thank you so much for staying with us! We would love to learn more about your stay.

10/10 Excellent

Tim

Travelled with family
Liked: Amenities
In midst of medical district and close to botanical garden
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Thank you so much for staying with us! We appreciate you taking your time to write an online review. Were pleased hear that you enjoyed your stay and our location..

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Thank you for the 5 out of 5 rating!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Thank you so much for staying with us!

6/10 Okay

Holly, Decatur

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Thank you so much for staying with us! We would love to learn more about your stay.

10/10 Excellent

Julia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff members were every helpful and addressed all of my needs immediately
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Thank you so much for staying with us! I am delighted to hear that the team exceeded your expectations. We look forward to seeing you on your next visit to Sainty Louis!

2/10 Terrible

elha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all they gave us a room we walked in and there was somebody inside afterwards they gave us another room and they didn’t change the bedsheets. Somebody used it before us. We called them, and they came and changed the shades, and they said they were sorry, very unprofessional. I need somebody from Expedia to contact me please they give us some kind of points. They said they were sorry terrible experience. I think I was gonna go sleep in the car.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Our sincerest apologies for the challenges you faced during your stay with us. We appreciate you taking your time to provides us with your feedback.

6/10 Okay

Amy

Travelled with family
Disliked: Property conditions & facilities
Obvious wear in room (wallpaper peeling, scratches and chipped paint on pocket door, poor seal around window, dirty dishwasher, dirty grout, TERRIBLE lumpy pillows). Also, back door opened to 1st floor without a room key…
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Our hotel was freshly renovated April 2023, I believe you must be mistaken.

10/10 Excellent

Billy, Albany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great and clean. Breakfast was really. When we 1st arrived the front desk lady was trying her best but the computer was having issues and then found out our room was not cleaned after waiting in line for about 10 minutes. We could not check in for another 30min to an hour. It was not the ladys fault behind the desk and she was very polite . I would stay there again but i think they need to make there check in system a little better.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Thank you so much for staying with us! We appreciate you taking the time to leave us a review. Our apologies for the delayed check-in and we appreciate your patience with us.

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Thank you for the 5 out of 5 rating!

6/10 Okay

Ginger

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Thank you for staying with us. We a are saddened to see we did not rate 5 out of 5 for your stay,

10/10 Excellent

Traonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 16 Mar 2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

Ronesia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
The name of the hotel described the stay. It was literally like a second home. Utensils with plates, bowls, cups, mugs, and etc. The room were very clean and I loved how there was a pool. Me and my family had a ball. I also loved the self serve food and how I was able to make waffles this morning for me and the kiddos they enjoyed them and me as well.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Mar 2024
Thank you so much for staying with us! We appreciate you taking your time to leave us a detailed review!

10/10 Excellent

David, Davenport

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 16 Mar 2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway.
Just right for our needs. Nice suite, excellent firm king size bed, nice kitchenette, tv was very nice size and quality, very quiet location, included breakfast. Very close to Barnes Jewish hospital and the Hill.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Mar 2024
We are delighted to read that you had a great weekend getaway! Thank you for taking you time to write us an online review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable hotel chain
We like the Home 2 suites STL/Forest Park because it is close to our family and there are lots of things to do nearby. The breakfast offers the usual pre-prepared eggs, breads, and breakfast sandwiches. Vanilla yogurt is nice to get and the waffles are good. Coffee is good. It is great to have a full sized refrigerator in the room. Not found of the bedding (the quilted blanket is too small). Mattress is comfortable, pillows LARGE. Good parking lot.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Mar 2024
Thank you so much for staying with us! We appreciate your feedback. Thank you for letting us know about the bedding so we may take proper action to correct that moving forward.