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Reviews of Comfort Inn St. Louis - Westport Event Center

3 out of 5
Comfort Inn St. Louis - Westport Event Center
12031 Lackland Rd, Maryland Heights, MO

Reviews

7.4

Good

Rating 10 - Excellent. 293 out of 1002 reviews" "
Rating 8 - Good. 320 out of 1002 reviews" "
Rating 6 - Okay. 194 out of 1002 reviews" "
Rating 4 - Poor. 115 out of 1002 reviews" "
Rating 2 - Terrible. 80 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Stephon

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of pot holes around building. Walls on ceiling are not cleaned and looks like walls have had a previous issue with water damage.
Stayed 2 nights in Mar 2024
Response from Management on 5 Apr 2024
Thank you for bringing these issues to our attention. We appreciate your diligence in ensuring the upkeep and maintenance of our building.I have forwarded your concerns to the appropriate department to address the potholes around the building promptly. Additionally, we will prioritize cleaning the walls and ceiling to ensure they are maintained to a high standard. Regarding the water damage issue you mentioned, we will investigate the matter thoroughly to identify any underlying causes and take necessary steps to rectify it.Your feedback is invaluable in helping us maintain a safe and comfortable environment for all residents. Should you notice any further issues or have any additional concerns, please do not hesitate to contact us.Thank you for your cooperation and understanding.Best regards,

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service
Seems to be older building.
Stayed 1 night in Mar 2024
Response from Management on 22 Mar 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future. Have a great weekend!Sincerely,

6/10 Okay

Maurice

Business traveller
Disliked: Cleanliness, amenities
When i checked into my room i noise the tub had several pieces of hair in the tub. As pulled back the sheets, pieces of hair all over the bed sheets. I reported this to the front desk and they changed my room. The second room had bigger pieces of hair in the tub and bathroom appeared to not have been cleaned. Also was hair on my bed shhets. Had to cean the bathroom my self and tequested clean sheets. I have stayed this location several times and never dealt with this type of service. I will not be staying here moving forward.
Stayed 4 nights in Mar 2024
Response from Management on 9 Mar 2024
I do apologize about your stay here with us, we do take pride in making our guest stay as comfortable as possible. I will definitely have a talk with our housekeeping staff about leaving hair in areas of the room, and again i do apologize. I do hope there is something we could do to make you stay coming back and if there is please feel free to reach out to us. Thank you for letting me know your concerns so we can fix them

8/10 Good

MARILYN

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy guests due to convention. My room was next to elevator.
Stayed 3 nights in Feb 2024
Response from Management on 28 Feb 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. I do apologize about the noise. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on 25 Feb 2024
Thank you for your review we take pride in making our guest happy. I look forward to seeing you again.

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here for a volleyball tournament. Smelled so bad of weed in the hallways. Room was clean and staff was very friendly but could use some updates. People hanging around the front smoking that didn't seem to be employees. Didn't feel comfortable staying here.
Stayed 3 nights in Feb 2024
Response from Management on 20 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the smell you experienced. We do have a large construction group staying with us as well and they do wait outside for the van to take them to work or drop them off afterwards. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

2/10 Terrible

Anne

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in and went to our room we immediately noticed the foul odor of the room we also noticed stains on the carpet and the room was cold. I went to the front desk and advised the clerk that the unit was not working. He told me that he would have a maintenance man come to the room and check. After waiting for over an hour no one came. I went back to the front desk and told the clerk that no had come and that I wished to cancel the reservation. He made a phone call and then advised me that I would have to pay for one day because we had been there for over an hour. How is that possible when we were put in a dirty room with no heat? If this is your policy when conditions are the fault of the establishment then shame on you as a company. I am going to take this as far as I can because this is an unethical business practice. You also had a very unkempt woman just sitting on the stairs talking on her phone, you also had very unsavory looking individuals going in and out of the hotel and I am sure that some people were frightened. I was not because I am a retired police chief but it certainly wasn’t good for your business. I am going to complain to expedia for even representing a company like this and also to your corporate office for not having done due diligence in checking your properties
Stayed 2 nights in Feb 2024
Response from Management on 21 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 Good

Erica

Stayed 2 nights in Feb 2024
Response from Management on 21 Mar 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

jean

Travelled with group
Liked: Staff & service
The parking lot was not clean due to snow. Not enough parking
Stayed 3 nights in Feb 2024
Response from Management on 19 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee I had contact was courteous and professional. I couldn't ask to deal with nicer people.
Stayed 1 night in Feb 2024
Response from Management on 19 Feb 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

10/10 Excellent

brandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Never any issue smith check in. Friendly staff
Stayed 1 night in Jan 2024
Response from Management on 26 Jan 2024
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

10/10 Excellent

Reva

Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff. Convenient location.
Stayed 1 night in Jan 2024
Response from Management on 19 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

Patricia

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
ROOM SIZE WAS GOOD.
Stayed 1 night in Dec 2023
Response from Management on 18 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

Anita

Travelled with group
Liked: Cleanliness, staff & service, room comfort
some good, some not so good
the room was clean and the staff were friendly and helpful. there was a constant smell of pot in all areas but worse in the hallways than in the main areas. people stood outside from smoking pot frequently. event portion and restaurant are not active which leaves the building feeling somewhat desolate thought the interior was nice.
Stayed 2 nights in Dec 2023
Response from Management on 8 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

2/10 Terrible

Zachary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 4 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 Good

Adam

Stayed 2 nights in Dec 2023
Response from Management on 23 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

Tanisha

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Staff & service
The staff were great, very polite, the area was quiet. We had an issue with the wond having a big crack in it, and at times ants would get in through the window, and there was a missing tile in the bathroom, and the bed was appearing to come off the frame.onto the floor. The continental breakfast was great and fresh every morning.
Stayed 2 nights in Dec 2023
Response from Management on 27 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

Wilhelm

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rooms were well-maintained and smelled good. The elevators and hallway smelled like urine and weed. The old elevator is very slow when travelling down 4 stories, it took about 2-3 minutes to get to the bottom floor.
Stayed 2 nights in Dec 2023
Response from Management on 27 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. The older elevator is our service elevator. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

4/10 Poor

duane

Disliked: Cleanliness, staff & service, property conditions & facilities
They had stink bugs
Stayed 3 nights in Dec 2023
Response from Management on 26 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the stink bugs, We do have a certificated pest control spray once a month and he was here late on Friday 12-22-23. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok…
Upon entering it is very nice. Once we got to the hallway on the floor where our room was, the carpets were stained all the way down and the smell was not good. The room itself was pretty good however we did find baby roaches in the bathroom
Stayed 2 nights in Dec 2023
Response from Management on 22 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We do have a certificated pest control company that come every month and sprays. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 Good

Gage

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great place to stay for the airport.
Stayed 1 night in Dec 2023
Response from Management on 22 Dec 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

4/10 Poor

Jesse

Travelled with partner
Disliked: Amenities, property conditions & facilities
This place is a dump. The carpet looks like someone died on it. There's a light switch right by the door that does nothing, and it was pitch black. I had to use my phone's flashlight to find a light. The tv remote wasn't programmed to the tv, and there's no way to change the input. The wifi is terrible. It's slow and keeps disconnecting. We only got 1 key card because they "didn't have that many". We came into the room and the a/c was running! It's almost freezing outside! I could've stayed at several places that were less money, but I didn't want to end up at a place like this one. What a disappointment. At least there are no bed bugs.
Stayed 1 night in Dec 2023
Response from Management on 21 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced, The light switch is for the standing lamp in the corner of the room, I do apologize if it was unplugged. We are looking to replace the carpet. We use remote with no input so guest are not able to change the settings on the TV as you experienced with the remote not being programed to the tv. If a guest is downloading a large file it does slow the Wi-Fi or kick others off. unfortunately. we do have to deal with orders not being delivered on time. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

2/10 Terrible

Deborah

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn't like having bedbugs in room.
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience. We understand the importance of a Clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a bug free environment, Certificated pest control has been contacted. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 Good

Theron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Old building needs upgrades
Stayed 2 nights in Dec 2023
Response from Management on 18 Dec 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Vacation
Horrible customer service, un-friendliness and poor house-keeping.
Stayed 2 nights in Dec 2023
Response from Management on 12 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experience. We understand the importance of a clean and peaceful, enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more clean and peaceful experience in the future.Sincerely,

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 11 Dec 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

yatfei

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 11 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the not being updated. We understand the importance of a clean and modern, peaceful and enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain until renovations are in order. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

Rosana

Stayed 2 nights in Dec 2023
Response from Management on 28 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the issues you experienced. We understand the importance of a clean and peaceful as well as an enjoyable environment for all our guests. We have addressed this concern with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 Good

Manuel E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 7 Dec 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

8/10 Good

Joan M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, looked as if it had been renovated recently. Check in staff was friendly.
Stayed 1 night in Dec 2023
Response from Management on 7 Dec 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a clean, peaceful, and enjoyable environment for all our guests. We have shared this with our team to ensure that we continue to maintain a serene atmosphere. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

10/10 Excellent

Vitalii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a peaceful and enjoyable environment for all our guests. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

Scott

Travelled with family
Liked: Staff & service, amenities
The check in and check out was quick and hassle free. The staff was friendly and accommodating, the room was adequate. The common areas (lobby, breakfast area) were well kept, spacious and clean. The breakfast was well above average. It was a hot breakfast with waffles, eggs, hash browns, biscuits & gravy, pastries, cereal, oatmeal, English muffins etc... Overall, it was a good value. No complaints.
Stayed 2 nights in Nov 2023
Response from Management on 30 Nov 2023
Thank you for taking the time to share your feedback with us. We understand the importance of a peaceful and enjoyable environment for all our guests. We appreciate your understanding and patience as we work to improve our guest experience. If you have any further concerns or if there's anything else we can do to enhance your stay, please feel free to reach out to our front desk. We value your feedback and are committed to making your next visit with us more enjoyable. Thank you for choosing Comfort Inn Westport, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely,

6/10 Okay

Marvin

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
New carpet needed, very musty smell. My room was next to the elevator and was very noisy. This was the second room the first one had running faucet that wouldn't stop.
Stayed 1 night in Nov 2023
Response from Management on 22 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Destiny

Stayed 1 night in Nov 2023
Response from Management on 22 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Ray

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was closed. I could not check in. There is a sign on the door that says closed for good. I chatted with a hotels.com agent who did not help me, so i booked another hotel. I am in need of a credit for this reservation.
Stayed 2 nights in Nov 2023
Response from Management on 16 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I am confused, We are not nor have been closed. I don't have enough information to see your reservation. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Nov 2023
Response from Management on 14 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

2/10 Terrible

Chelsea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got stuck in the bathroom due to the door being jammed and the room smelled like mold don't recommend this place
Stayed 1 night in Nov 2023
Response from Management on 14 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Jason

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property was clean. The staff was unfriendly and unhelpful. Very disrespectful. Their idea of customer service is to act annoyed and treat you as if you’re a burden. Double charged me for the stay and charged me for a night that I didn’t because of the poor staff. Do not recommend.
Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in a dark area and smelled strongly of marijuana inside and out.
Stayed 1 night in Nov 2023
Response from Management on 10 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Management on 30 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

6/10 Okay

Emily

Stayed 2 nights in Oct 2023
Response from Management on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

4/10 Poor

Jerone, Oxford

Disliked: Property conditions & facilities
No cellular charging options.
Stayed 2 nights in Oct 2023
Response from Management on 25 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Cheryl

Travelled with family
Liked: Staff & service, room comfort
Great, other than the smell.
Front desk was so kind and welcoming. Big plus! The rooms had stains on the floor, in the hallway, and the room wreaked of smoke. The hotel was booked so we didn’t try to change rooms but it was really bad. This is the fault of other patrons. It is a non smoking hotel. Period. Other guests obviously can’t follow rules so that makes it hard to enjoy our room.
Stayed 2 nights in Oct 2023
Response from Management on 23 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

2/10 Terrible

Erika

Disliked: Amenities, property conditions & facilities
My tv didn’t work. Our second bed was completely broken. There was a cigarette burn in the comforter. No phone. No trash can. No working outlets. This place was garbage.
Stayed 2 nights in Oct 2023
Response from Management on 23 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Dana

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Management on 23 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all costs
The staff was excellent, that is the only bright spot. This hotel was built in 1992. This is also the last time the carpet in the room was clean. If the owner of this hotel has any residential properties, I guarantee they are a slumlord. Do Not Stay Here Unless you like the smell of b/o and stale cigarettes.
Stayed 2 nights in Oct 2023
Response from Management on 18 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Christopher

Travelled with family
Liked: Staff & service, room comfort
No frills hotel had some needs a little up keep but beds were comfy room was clean and breakfast was good
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Pamela

Disliked: Amenities
I liked the grab bar in the shower & shelves for towels and toiletries. Not much in the way of amenities: make up remover, etc. Very noisy at 12:30 AM until 4:00.
Stayed 2 nights in Oct 2023
Response from Management on 16 Oct 2023
Dear Pamela, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.