Panoramic Room, 1 King Bed, Harbour View | Water view

Reviews of Alt Hotel St. John's

3.5 out of 5
Alt Hotel St. John's
125 Water Street, St. John's, NL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 734 out of 979 reviews" "
Rating 8 - Good. 174 out of 979 reviews" "
Rating 6 - Okay. 44 out of 979 reviews" "
Rating 4 - Poor. 13 out of 979 reviews" "
Rating 2 - Terrible. 14 out of 979 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Walking distance to restaurants and shops. Convenient underground parking (extra $15 a night). Room very modern and clean. Fast Wi-Fi. We had a room with a great view onto the harbor. Overall: very satisfied.
Stayed 3 nights in May 2024
Response from Lauren, Guest Services Manager on 15 May 2024
Greetings Stefan, thank you for your feedback! I am glad to hear of your pleasant experience and that you especially enjoyed the harbour view! We look forward to welcoming you back!

10/10 Excellent

Meghan

Business traveller
Liked: Amenities
The staff is incredible. They go above and beyond. I would recommend this hotel to everyone I’ve ever met.
Stayed 1 night in May 2024
Response from Lauren, Guest Services Manager on 15 May 2024
Hi Meghan, thank you for your feedback! It's so wonderful to hear that you so thoroughly enjoyed your experience with us. We appreciate your kind words! Can't wait to welcome you back!

10/10 Excellent

Jaymie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Justin Tobin. Supervisor, Guest Services on 9 May 2024
Thank you for your review, Jaymie!

8/10 Good

Jatinder

Liked: Cleanliness, property conditions & facilities
Its good
Stayed 1 night in May 2024
Response from Justin Tobin. Supervisor, Guest Services on 9 May 2024
Thank you for taking time to review us, Jatinder!

10/10 Excellent

Ye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for stay, very friendly staff, modern design, comfortable bed, friendly parking, you can still park your car here even after check out. If you want to enjoy downtown St John’s, this is the perfect location to spend the night!
Stayed 1 night in May 2024
Response from Justin Tobin. Supervisor, Guest Services on 9 May 2024
Thank you for your thoughtful and kind words, Ye! We truly enjoyed hosting you. We hope to see you again soon!

10/10 Excellent

Angela, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were great. The room has a lot of great features like the control panel for lights, temperature and blinds, Nespresso machine and smart TV. However, some things weren’t ideal - like the painted/print glass panel separating the room and shower/bathroom. While it seems great and is most of the time, for a couple, if one person gets up early and showers while the other wants to sleep in, the noise of the water against the glass and the light shining into the bedroom is disruptive. Also, the room is small so the furniture is compact but the single chair in the corner with a swivel little table top does not swivel enough. Also there is only one drawer under the bed so if it’s a couple, who gets the drawer? And the closet is a shallow depth so clothing hangs facing out - so getting to clothing behind the first item isn’t ideal. There is also no in-room safe which I’m used to most hotels of this calibre having. Finally, there is no where to store a suitcase out of sight. Having said that I still liked it overall. Finally, the hotel restaurant was not open for breakfast because it is not tourist season yet (which I guess starts the May 2-4 weekend) but the little cafe with coffee and pastries was open.
Stayed 3 nights in Apr 2024
Response from Justin Tobin | Supervisor, Guest Services on 6 May 2024
Hi there, Angela! Thank you so much for completing a review for our hotel. We enjoyed hosting you during your stay and are pleased that you largely enjoyed your your time here. I did want to touch base with you and thank you for your feedback regarding the glass panel, the swivel chair, drawer, closet space, and absence of a safe. All feedback is taken greatly into consideration for future improvements.Please know that we are happy to securely store anything you may need in our company safe. We truly look forward to your next visit!

10/10 Excellent

Philipp

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Five stars.
Stayed 3 nights in Apr 2024
Response from Justin Tobin | Supervisor, Guest Services on 6 May 2024
Hi there, Philipp! Thank you for your kind response.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justin Tobin | Supervisor, Guest Services on 6 May 2024
Hi there, Brad! Thank you for taking the time to review us.

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Justin Tobin | Supervisor, Guest Services on 28 Apr 2024
Hi there, Jamie!Thank you for kind review. We enjoyed hosting you and truly look forward to your next visit!Kindly,

10/10 Excellent

Myer

Stayed 1 night in Apr 2024
Response from Lauren, Guest Services Manager on 15 May 2024
Hi Myer, thank you for your feedback!

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, staff, Puffins 🤗. All around our favorite place for a little get away.
Stayed 1 night in Apr 2024
Response from Justin Tobin. Supervisor, Guest Services on 21 Apr 2024
Hi there, Dennis!We are so happy to hear that you enjoyed your most recent get-away. We want to thank you for your kind words and assure you that we are always happy to host you. We look forward to your next visit!Kindly,

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with this hotel! The only issue was water wasn’t hot enough in shower for some reason?
Stayed 2 nights in Apr 2024
Response from Justin Tobin. Supervisor, Guest Services on 21 Apr 2024
Hi there, Dave!Thank you for your kind review. We suggest to reach out to our guest services team whenever you are in the hotel. Our maintenance department would be happy to assist you in reaching a water temperature that you are comfortable with!Kindly,

10/10 Excellent

JAMES

Stayed 1 night in Apr 2024
Response from Justin Tobin | Supervisor, Guest Services on 12 May 2024
Thank you for taking time to review us, James! We look forward to your next stay.

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff go above and beyond! Friendly and lovely location.. will be back again!
Stayed 1 night in Apr 2024
Response from Jenna Reynolds. Supervisor, Guest Services on 20 Apr 2024
Candace, Thank you so much for your very kind review, very much appreciated. We look forward to your next visit :)

10/10 Excellent

Angus, Sooke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place. I love the modern design of the rooms and the high-tech conveniences. The beds are comfortable, and the bathrooms are not skimpy with the towels. The people who work here are the best, thoughtful, attentive, and responsive. I like Alt hotels generally, and this is a really good one!
Stayed 3 nights in Apr 2024
Response from Jenna Reynolds. Supervisor, Guest Services on 18 Apr 2024
Hi there, AngusThank you so so much for your extremely kind review! We look forward to your next visit with us!

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Justin Tobin | Supervisor, Guest Services on 6 May 2024
Hi there, David! Thank you so much for your review.

10/10 Excellent

Doriann, St Johns

Stayed 1 night in Apr 2024
Response from Justin Tobin | Supervisor, Guest Services on 6 May 2024
Hi there, Doriann! Thank you for your kind response.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but great downtown location
Stayed 2 nights in Apr 2024
Response from Justin Tobin. Supervisor, Guest Services on 14 Apr 2024
Hi there, Paul!Thank you for your review. We are also in love with our location. We look forward to your next visit.

8/10 Good

Joshua

Stayed 3 nights in Apr 2024

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but cozy. We had a partial view room but it had a lovely view of the harbour. Bed and pillows were so comfortable! Loved the rain shower but the water temperature must be regulated as I could not get the water quite hot enough for me. Nice to have onsite parking but having to pay extra for parking as a customer of the hotel still baffles me.
Stayed 1 night in Apr 2024
Response from Justin Tobin. Supervisor, Guest Services on 14 Apr 2024
Hi there, Diane!Thank you for your thoughtful review. We are happy to hear that you largely enjoyed your stay and look forward to your next visit.

10/10 Excellent

Jaymie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These guys are so awesome. I had the WORST flight experience and was delayed two days arriving. When I finally got there, this hotel was helpful, clean, friendly and centrally located. The front desk staff went above and beyond and were so kind, courteous and understanding. I would absolutely stay here again and highly recommend!
Stayed 3 nights in Apr 2024
Response from Justin Tobin. Supervisor, Guest Services on 14 Apr 2024
Hi there, Jaymie!We are so happy to hear that you enjoyed your experience with us! We understand how frustrating complications with airlines can be and we are proud to be a humble oasis for your relaxation. We look forward to your next check-in!

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!!
Stayed 1 night in Apr 2024
Response from Justin Tobin. Supervisor, Guest Services on 14 Apr 2024
Hi there, Molly!Thank you for your kind review.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Would definitely choose the Alt again!
Stayed 1 night in Apr 2024
Response from Justin Tobin. Supervisor, Guest Services on 14 Apr 2024
Hi there, Nicole!Thank you for taking time to share this with us. We are thrilled to hear that you enjoyed your stay and we look forward to welcoming you again!

6/10 Okay

Brandon

Travelled with partner
Disliked: Property conditions & facilities
No where to park
Stayed 2 nights in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 14 Apr 2024
Hi there, Brandon!Thank you for sharing your concerns with us! Our hotel is proud to have an underground parking garage hosted by Indigo Parking. This includes two levels of underground parking for vehicles smaller than 6'2". Additionally, we have limited over-size parking at the rear of our building!

6/10 Okay

Rebecca

Liked: Cleanliness
Disliked: Property conditions & facilities
The rain & wind on the windows/metal structure outside was SUPER loud all night & reception couldn’t offer any solution to the problem - poor design of a building by the sea…!
Stayed 1 night in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 14 Apr 2024
Hi there, Rebecca!Thank you for taking time to share this with us. We can see that you stayed during a particularly stormy night. We are so sorry to hear about the disruption to your sleep and encourage you to reach out to our team so we can remedy this before your next visit!

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking
Stayed 1 night in Apr 2024
Response from Justin Tobin. Supervisor, Guest Services on 3 Apr 2024
Thank you so much for your kind review, Kelsey! We hope to see you again soon.

10/10 Excellent

Finn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good rooms and great area. There was a cafe that was kind of expensive but food was good. Would definitely stay there again
Stayed 3 nights in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 1 Apr 2024
Thank you for your candid review, Finn! We look forward to welcoming you again.

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Would stay again!
Stayed 1 night in Mar 2024
Response from Jenna Reynolds. Team Lead, Guest Services on 31 Mar 2024
Thank you Jamie! We look forward to welcoming you back :)

8/10 Good

Lorna

Travelled with partner
The property is great. Nice location with comfortable bed, parking good restaurants options. The only improvement- I would suggest upgrading the TV system. Still using cable with no streaming services seems outdated. It was fine for one night but would be an issue for a longer stay.
Stayed 1 night in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 31 Mar 2024
Thank you for your well written response, Lorna! We appreciate you taking the time to provide your feedback and look forward to checking you in again soon!

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and very welcoming. The only thing we did not like about our stay was the restaurant. We found it very very pricy for the amount of food and quality. They wanted 85.00 for beer can chicken. We found other restaurants in the area for much cheaper.
Stayed 5 nights in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 31 Mar 2024
Thank you for taking time to provide your insights, Natasha! We are glad to hear that you enjoyed your stay and were able to find nearby shops and restaurants that you enjoyed!

10/10 Excellent

Alyssa

Travelled with partner
Liked: Amenities
Really nice !
Stayed 1 night in Mar 2024
Response from Justin Tobin. Team Lead, Guest Services on 31 Mar 2024
And we enjoyed having you, Alyssa!

6/10 Okay

Jenny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Jordon the staff member is great! Hands down the best customer service
Stayed 2 nights in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 31 Mar 2024
Thank you for your review, Jenny! We also adore working with Jordan as she is a fabulous member of our team.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 31 Mar 2024
Thank you for your review, Phillip!

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terre restaurant is amazing!!!
Stayed 1 night in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 31 Mar 2024
We are so glad to hear that you enjoyed your time in our hotel and at Terre. Christina!

10/10 Excellent

Robert George

Liked: Cleanliness, staff & service, property conditions & facilities
Never slept so good away from home... and the staff was by far the best.
Stayed 3 nights in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 31 Mar 2024
Thank you for your candid review, Robert George! We adore our comfy beds too and look forward to your next check-in!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Justin Tobin. Supervisor, Guest Services on 31 Mar 2024
Thank you for your review, Haley!

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with accommodating, friendly staff. The attached restaurant is absolutely fabulous!
Stayed 1 night in Feb 2024
Response from Justin Tobin. Supervisor, Guest Services on 1 Apr 2024
Thank you for your kind review, Susan! We also adore our team-members and restaurant. We are happy to hear that you had a good time and look forward to your next visit.

6/10 Okay

Jarrett

Travelled with partner
Liked: Cleanliness, staff & service
Never got much sleep while there. There was a loud noise outside the window that sounded like metal hitting metal for the entire night. I was also surprised she I got there and they didn’t have a fridge in the room or even wine glasses which I common things in most hotel rooms.
Stayed 1 night in Feb 2024
Response from Justin Tobin. Supervisor, Guest Services on 1 Apr 2024
Thank you for taking the time to review us, Jarrett! We are so sorry to hear about the poor sleep you had during the stormy night in which you stayed. To maximize your comfort during your next visit, please know that fridges and wine glasses are available upon request. Simply reach out to our team and we will be happy to assist you.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Justin Tobin. Supervisor, Guest Services on 1 Apr 2024
Thank you for your review, Jen!

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Justin Tobin. Supervisor, Guest Services on 1 Apr 2024
Thank you for your review, Agnes!

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and experience
Stayed 1 night in Feb 2024
Response from Jenna Reynolds. Team Lead, Guest Services on 31 Mar 2024
Caitlin,Thank you so much for your kind feedback! So glad to hear you had a great experience with us. We look forward to welcoming you back soon! :)

8/10 Good

Hugh

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Justin Tobin. Supervisor, Guest Services on 1 Apr 2024
Thank you for your kind review, Hugh!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jenna Reynolds. Team Lead, Guest Services on 31 Mar 2024
Thank you, Jamie!

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Trying to be too modern, and is to difficult to use room amenities. Condition of bathroom is sub par
Stayed 1 night in Feb 2024
Response from Justin Tobin. Supervisor, Guest Services on 1 Apr 2024
Thank you for taking time to review us, Jason! We take all feedback seriously and into great consideration. We look forward to providing you the utmost service upon your return.

10/10 Excellent

Kelly

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful! What a great staff!
Stayed 2 nights in Feb 2024
Response from Jenna Reynolds. Team Lead, Guest Services on 29 Mar 2024
Thank you so much Kelly for your kind response! :)

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jenna Reynolds. Team Lead, Guest Services on 29 Mar 2024
Thank you Peggy!

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property.
Stayed 3 nights in Jan 2024
Response from Jenna Reynolds. Team Lead, Guest Services on 29 Mar 2024
Thank you so much! We look forward to welcoming you back :)

8/10 Good

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Jan 2024
Response from Jenna Reynolds. Team Lead, Guest Services on 31 Mar 2024
Thank you Crystal! :)

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024
Response from Justin Tobin. Team Lead, Guest Services on 6 Feb 2024
Thank you for your kind response, Alan!

10/10 Excellent

ARUN

Stayed 3 nights in Feb 2024
Response from Justin Tobin. Team Lead, Guest Services on 6 Feb 2024
Thank you for your kind review, Arun!