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Reviews of Holiday Inn & Suites St. Cloud, an IHG Hotel

3 out of 5
Holiday Inn & Suites St. Cloud, an IHG Hotel
75 37th Ave S, St Cloud, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 362 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Precious

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel to stay at , my children love it
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
It was a pleasure hosting you and your family at Holiday Inn Hotel & Suites St. Cloud. We are honored to have received your five-star rating, and we hope you join us again soon.

10/10 Excellent

Angela, Midwest City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice hotel. But i think the price was too high. When we didn't get breakfast either. Prices were outrageous. Bit still was a positive experience
Stayed 3 nights in May 2024
Response from General Manager on 15 May 2024
Dear Angela,Thank you for staying with us and taking the time to share your thoughts. We're glad your overall stay was pleasant. Regarding our rates, we work hard to keep them competitive for the area, and we're sorry to hear you felt that was not the case. Should your travels bring you back to the area, please come see us again.

10/10 Excellent

Matthew

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its newly remodel hotel fantastic way better than others been to
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Dear Matthew,We're honored to have received your perfect rating! It's great to know we make the top of your list of hotel stays, and we appreciate your kind words about our new remodel. It would be our pleasure to welcome you back to Holiday Inn Hotel & Suites St. Cloud any time.

8/10 Good

Lainey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms are SO overpriced since they have renovated. Staff were not friendly at the front desk but Caribou staff were very kind.
Stayed 1 night in Jan 2024
Response from Gina on 22 Apr 2024
Lainey, Thank you for the review. Please come back and visit us again.

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the volleyball courts and open spaces to walk around. Pools are warm are are enjoyable to be in
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Brad,Thank you so much for the feedback. We're so happy to know that you had a good time with us overall and that our wonderful amenities left a positive impression on you! It would be a pleasure to welcome you back in the future and we hope to see you soon.

2/10 Terrible

Amy

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Customer service
Front desk employees need a refresher on customer service.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Amy,Thank you for taking the time to share your thoughts with our team. We are disheartened to read that we were unable to meet your expectations. Your feedback will be shared with our front desk team for improvement purposes. Please visit us again so we can show you a much better experience.

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Colin on 22 Feb 2024
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Colin on 22 Feb 2024
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 Good

Owen

Travelled with group
Stayed 1 night in Feb 2024
Response from Gina on 16 Feb 2024
Thank you for the review. Please come and visit us again.

2/10 Terrible

Elizabeth, St.cloud

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The manager was unprofessional and I felt they were picking With me . Front desk staff should be more informative about certain things . But what I can say is Corey who works there was amazing and did his very best to make sure we enjoyed our time, my son had a fun birthday, he made me and my family comfortable
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Dear Elizabeth,We are thankful that you chose to spend your son's birthday with us and are delighted that Corey was a highlight of your visit. However, we are sorry to hear other aspects of your stay did not meet your expectations and would encourage you to reach out to clarify how our front desk staff can be more informative. Thank you again and we do hope to see you again.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Gina on 22 Apr 2024
Ashley, Thank you for the review. We hope to see you again soon.

6/10 Okay

Paul

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Gina on 16 Feb 2024
Thank you for the review. Please come and visit us again.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gina on 16 Feb 2024
Thank you for the review. Come and visit us again.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way to go!
Stayed 1 night in Jan 2024
Response from Gina on 16 Feb 2024
WOW. 10 OUT OF 10. Thank you so much for the review. We look forward to having you back.

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Booked us in another persons room. It was very uncomfortable going into someone elses room. Went to the front desk, they gave us a different room but didn't care what they did wrong and didn't want to make up for it.
Stayed 1 night in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Michael, Thanks so much for taking a moment to provide your feedback. We sincerely apologize for the mix-up with your room, and we want to assure you we've shared your comments with our entire team to prevent this from happening in the future. We hope you'll give us another chance to provide the quality experience we know we're capable of. Have a safe and pleasant journey home.

10/10 Excellent

Brittnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of options for the kids to keep busy with swimming or playing volleyball, basketball or arcade games!!
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Brittnie,Thank you for your excellent review! We're delighted to provide a fun and engaging experience for families, and we're thrilled that you and your kids enjoyed our wide range of activities, from swimming to arcade games. We look forward to welcoming you all back to Holiday Inn Hotel & Suites St. Cloud for more exciting adventures in the future!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gina on 16 Feb 2024
Thank you for the review.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Enjoyable stay! Rooms were clean and comfy.
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Jake,We’re delighted to hear about your recent experience with us! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Thank you for your review, and we hope you return soon.

10/10 Excellent

Philemon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a classy and hospitable place to be.
Stayed 1 night in Nov 2023
Response from Colin on 1 Dec 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Colin on 15 Dec 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

6/10 Okay

Christine, North Branch

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was clean and nicely updated, bar/restaurant are very nice as was the staff there. Pool and hotub/game area very nice and clean. The heat in the room would go past the set temp and then the air conditioner would come on and freeze us. The hotel staff (except the bar staff and gentleman who was in a purple shirt we talked to after we checked in) really need to be instructed on what being in customer service means. When we checked in we were not informed of any of the amenities or time/locations, called for tv remote not working the next am and was told I could come and get a new one (I did say no and asked them to bring it to me which they reluctantly did,it was just after 6 am I was was not dressed to go out), told the front desk on check out about heat/ac in room told they would have someone look at it later no appologies. Not the level of service I expected for this $$ hotel.
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Christine,Thank you so much for your comments, and we're happy to know that our clean accommodations impressed you. We're sorry to hear about any disappointment in the service received, and we'll be sure to discuss your feedback internally. Please consider giving us another chance; we know that we can do better.

10/10 Excellent

Precious

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from Colin on 1 Nov 2023
Thank you for your 5-star review and your kind words! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Colin on 31 Oct 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful people
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Gail,Thank you for your kind words! We're ecstatic that our team at Holiday Inn Hotel & Suites St. Cloud made a positive impact on your experience. It's interactions like these that turn a good stay into a great one. We can't wait to welcome you back for another five-star experience!

6/10 Okay

Morgan

Business traveller
Liked: Amenities
Disliked: Cleanliness
The man working the front when I first checked in was not very welcoming and friendly. Sitting on his phone when I walked in and immediately after he finished checking me in he sat back down and pulled out his phone again. No thank you or simple “have a good night” even after I said both of those things to him. Although, when I checked out the staff at the front desk were very friendly and helpful! The other negative thing I experienced was the fact that there were toenail clippings on the floor of my room when I checked in. That was appalling getting to the hotel late and to look down at the floor before you crawl into bed and see toe nails on the floor…
Stayed 2 nights in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Morgan,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed the helpful check-out service of our front desk team. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and communication with our guests. Given another opportunity, we hope we can host you again in St. Cloud.

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Your hot tub in the actual swimming pool {not lap} needs to be fixed and I would highly recommend a slide of some sort in that pool. Our kids stayed at the lap pool because it was empty. Rooms are nice but check out your rates. For a two room suite, one of the rooms only had a day bed for kids not a full bed for adults so that was deceiving on the web; the rate you had for that room on a Sunday night? Was really high. Maybe your suites in the new addition are worth $300 but our room we got to around 830pm and we left at 7am, your front desk personal wouldn't give us a break on the room rate. We are IHG members and had just stayed at one of your Staybridge's the night prior.
Stayed 1 night in Oct 2023
Response from Elizabeth on 23 Oct 2023
Jason, we appreciate you choosing to stay with us. We will share your comments, with the team.

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Elizabeth on 23 Oct 2023
Thank you, Melissa, for your kind words. We look forward to having you back again.

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks nice
Stayed 1 night in Oct 2023
Response from Colin on 20 Oct 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Colin on 16 Oct 2023
Thanks for your 5 star review! We hope to see you again!

8/10 Good

Dana

Stayed 1 night in Sep 2023
Response from Colin on 26 Sept 2023
Thank you for your review. We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

6/10 Okay

Jodi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good for family entertainment but not for business travelers. The set up is terrible. Floor plan is very choppy. The in room coffee maker worked only sometimes. The fan in the bathroom was disgusting and spitting hair onto the ceiling. The sink had a layer of grime between sink and countertop. Everything on the property is very spread out. It was worth a try but there is another property close by with a much more convenient set up for business travelers
Stayed 3 nights in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Jodi,Thank you for sharing your thoughts. Please know that we take your cleanliness concerns seriously, and our housekeeping team will ensure our bathrooms are immaculate and sanitized. We hope you will consider staying with us again next time you're in town.

10/10 Excellent

Lisanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great for kids
Stayed 1 night in Aug 2023
Response from Colin on 28 Aug 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Colin on 29 Aug 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Colin on 28 Aug 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Colin on 29 Aug 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Colin on 23 Aug 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Aug 2023
Response from Colin on 21 Aug 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This older hotel has been nicely updsted. I would recommend
Stayed 1 night in Aug 2023
Response from Colin on 21 Aug 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

2/10 Terrible

Colleen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Management
We didnt even get past the check in process. Felt very discriminated by the management because we booked our hotel stay with hotels.com. We are not a racist family but maybe if they had American workers than maybe they could run the computer the right way. The woman who checked us in couldnt properly charge our card. She said she was management but no name tag. After we called our bank to see if our account was flagged due to traveling she refused to run our card again. Then laughed at us and told us to go to Quality Inn and maybe they could accommodate us and it is cheaper. We stay in St. Cloud every year for the fair. This will be the last time we stay at Holiday Inn. They have even upped the prices of their rooms to pay for the construction they did. We werent the only family that this happened to.
Stayed 2 nights in Aug 2023
Response from General Manager on 11 Aug 2023
Dear Colleen,Thank you for sharing feedback about your recent experience with our hotel. We apologize for the encounter you had at check-in, and we can assure you that we work to ensure a welcoming and inviting stay for our guests. Your comments are important to us, and we'll use them as we continuously work to improve communication with our patrons. Kind regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Colin on 27 Jul 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 Good

Mary

Stayed 1 night in Jul 2023
Response from Colin on 23 Jul 2023
Thank you for your review. We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Hotel was clean. Kids loved the various pools and arcades. They had so much fun.
Stayed 1 night in Jul 2023
Response from Colin on 26 Sept 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Felicia, St Cloud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Updates are nice and lots of options for entertainment.
Stayed 1 night in Jul 2023
Response from Colin on 17 Jul 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and attractive. I found the restaurant to be a bonus feature here with good food and ambiance. The large spread for the pool and arcade areas were quite impressive.
Stayed 2 nights in Jul 2023
Response from Colin on 13 Jul 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel!! Loved the pools, game areas, basketball courts, volleyball court. Restaurant was great! And enjoyed caribou in the morning:)
Stayed 1 night in Jul 2023
Response from Colin on 11 Jul 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Colin on 6 Jul 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Lynelle, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Colin on 6 Jul 2023
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 Good

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Colin on 26 Jun 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 Excellent

Benjamin

Stayed 1 night in Jun 2023
Response from Colin on 26 Jun 2023
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.