Terrace/patio

Reviews of Country Inn & Suites by Radisson, St. Cloud East, MN

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 490 out of 874 reviews" "
Rating 8 - Good. 252 out of 874 reviews" "
Rating 6 - Okay. 77 out of 874 reviews" "
Rating 4 - Poor. 34 out of 874 reviews" "
Rating 2 - Terrible. 21 out of 874 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wade

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient proximity to dining and shopping.
Stayed 4 nights in May 2024
Response from General Manager on 24 May 2024
Dear Wade,Thank you for your feedback on your recent stay. It's wonderful you enjoyed our convenient proximity to the many fun activities in St. Cloud. Being so close to downtown puts our guests minutes away from an abundance of awesome attractions! We appreciate your review and look forward to welcoming you back for an even better stay!

2/10 Terrible

Amira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was a pain to deal with he’s snarky and rude
Stayed 1 night in May 2024
Response from Tammy VO on 19 May 2024
I am sorry to hear of your experience. It appears you did not show up for your reservation on May 12th and came in on May 15th asking for a room without paying. Your reservation on the 12th was already charged to Expedia as a no show. We would have needed to make a new reservation that you would have needed to pay for. I am sorry if you felt we were rude.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy and the reception lady was very nice. The room was clean and comfortable.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Robert,It was our pleasure to provide you with clean, comfortable accommodations. We're glad you felt welcome upon arrival, and we look forward to your next stay at Country Inn & Suites by Radisson, St. Cloud East, MN!

10/10 Excellent

Karen, Hobart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed & room!
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Karen,It was our pleasure to provide you with clean, comfortable accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Country Inn & Suites by Radisson, St. Cloud East, MN!

8/10 Good

Renae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Stayed 2 nights in Apr 2024

4/10 Poor

Danil

Stayed 5 nights in Mar 2024

10/10 Excellent

jayne, rosemount

Travelled with group
Staff gave excellent service!
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Jayne,Thank you for your review of Country Inn & Suites by Radisson, St. Cloud East, MN. We're happy to hear you appreciated our commitment to top-quality service. It would be wonderful to welcome you back anytime!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, the rooms and hotel was very clean. Breakfast was very good.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Emily,It was a pleasure hosting you at Country Inn & Suites by Radisson, St. Cloud East, MN! We're glad our friendly staff, clean rooms, and tasty breakfast impressed you, and we look forward to seeing you again soon.

2/10 Terrible

Bryanna

Travelled with partner
Disliked: Amenities
They booked the second floor to a kids hockey team there was stomping all day and night from the second floor to the first. I called to address it and we where told oh well they have no other rooms and there's nothing they can do and that they asked them to "stop" . Given the last complaint we didn't get to use the pool/hot tub all weekend because they're large group dominated it. And when we tried to we where meet with 3 kids at least jumping into the hot tub. Won't be staying here again . Also they have a rule now u can't live within 30 miles of the hotel great way to thank your community for years of business. Yuck avoid this place !
Stayed 2 nights in Mar 2024
Response from Tammy on 5 Mar 2024
We apogize for your concerns during your stay. We do take the noise seriously and do make sure that everyone is in their rooms by quiet time, which is 10pm. On weekends the pool and hot tub are usually busy and I am sorry you felt you could not use it with the kids in the pool room. Weekends are the busiest times for our amenities. Thank you for your feedback.

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Nicholas

Stayed 1 night in Feb 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back!!
I stayed at this same hotel a week prior and haven’t slept so good in a long time. The front desk clerk remembered me and was very friendly. He overheard my son asking me about the pool hours and offered extended pool hours because of my late check in. He also gave information about what was available for food and the hotel was in close proximity to stores for things that I needed for my stay. I’d definitely recommend this hotel to any of my friends who ask where to stay in this city.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Ron,Thank you for the kind review and recommendation! We're glad our friendly desk staff impressed you, and we look forward to your next visit.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

RON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

wade

Stayed 1 night in Oct 2023

10/10 Excellent

Jana

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again. Nice room. Clean. Quiet Great free breakfast. No complaints
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Bruce,We appreciate your positive feedback! It's wonderful to hear you enjoyed your stay with us, from the nice and clean room to the quiet atmosphere. Thank you for your review, and we look forward to you staying with us again at Country Inn & Suites by Radisson, St. Cloud East, MN!

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Staff was extremely friendly and helpful. Will stay here again when visiting family.
Stayed 1 night in Sep 2023
Response from General Manager on 16 Sept 2023
Dear Lidia, It was wonderful having you as our guest recently! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Additionally, we're delighted our fabulous location suited your travel needs so well. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Good

Ashlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel for a few nights. They did run out of towels but I was able to track down house keeping to get a few. Only down side was there was a boys hockey team also staying and the boys were running around the halls and knocking on our door at 9:30 am. not the hotels fault. otherwise it was a nice stay
Stayed 2 nights in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Ashlyn,We thoroughly enjoyed having you as our guest at Country Inn & Suites by Radisson, St. Cloud East, MN, and are delighted to hear about your good stay. Next time, please reach out to the front desk so we can assist with any noise disturbances. Thank you for the positive review, and come back anytime!

10/10 Excellent

David K.

Stayed 1 night in Sep 2023

10/10 Excellent

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Aug 2023
Response from General Manager on 5 Sept 2023
Dear Jennifer,Thanks so much for your review of Country Inn & Suites by Radisson, St. Cloud East, MN. We're thrilled you enjoyed your stay, and we'd love to welcome you back anytime!

2/10 Terrible

Arlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked hotel, couldn’t access property due to ridiculous construction around the property. Circled property numerous times and could not find the detours to get to said property. Gave up after an hour. Found a sister property and stayed there. Called original hotel and said we had to cancel our reservation, which they happily did and said they understood. Now trying to recoup $$ from Wxpedia
Response from General Manager on 31 Aug 2023
Dear Arlene,Thank you for your feedback. We deeply regret the challenges you faced in reaching our property. It's always our intention to provide a seamless experience for our guests. We appreciate your understanding and patience and hope you had a comfortable stay at our sister property. Please know we're here to assist with any further concerns you may have.

10/10 Excellent

Wen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great breakfast and good staff, thank you!
Stayed 1 night in Aug 2023
Response from General Manager on 24 Aug 2023
From our clean rooms to our wonderful service, we're happy to know that you enjoyed everything about your visit. Thank you, and we hope to see you again soon.

2/10 Terrible

Sara

Stayed 1 night in Aug 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice for our stay good breakfast and nice staff
Stayed 1 night in Jul 2023
Response from General Manager on 16 Aug 2023
Dear Cindy,We're delighted you enjoyed your stay at Country Inn & Suites by Radisson, St. Cloud East, MN! It's great to know that our friendly staff and tasty breakfast impressed you. Thank you for your kind words. We look forward to your next visit.

10/10 Excellent

susan

Stayed 1 night in Aug 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly.
Stayed 1 night in Aug 2023
Response from General Manager on 12 Aug 2023
Dear Rachel, Thank you for taking the time to share your feedback. We are pleased to hear that you found our facilities clean and our team friendly during your stay at Country Inn & Suites by Radisson, St. Cloud East, MN. We look forward to the opportunity to welcome you back in the future.

8/10 Good

Rodger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

mark

Liked: Cleanliness
Stayed 4 nights in Aug 2023

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
1) I was surprised with the general class of guests considering the cost/room. An unusual number of laborers. 2) Found a bedbug crawling on the comforter. The manager was insistant it wasn't a bedbug although it was identical to photos on internet. They did clean the room but count me out as a repeat guest.
Stayed 4 nights in May 2023
Response from General Manager on 9 Aug 2023
Dear Robert, We would like to sincerely apologize for your experience during your stay with us. We will be taking your feedback to thoroughly investigate the issues mentioned in your review. We do hope you will reconsider us in the future so we can provide you an opportunity for a better stay.

10/10 Excellent

Jonathan, Wetumpka

Stayed 1 night in Aug 2023

8/10 Good

Wayne

Stayed 1 night in Jul 2023

10/10 Excellent

dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very. Nice wpuld stay again
Stayed 1 night in Jul 2023
Response from General Manager on 2 Aug 2023
Dear Dave,Your five-star rating is such a wonderful compliment to receive! The next time your travels bring you our way, please don't hesitate to revisit us at Country Inn & Suites by Radisson, St. Cloud East, MN!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Jeffrey Scott

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Have stayed here last year. Property condition and staffing has deteriorated significantly. Will not be staying here next year.
Stayed 4 nights in Jul 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tammy V on 23 Jul 2023
Thank you for the wonderful rating for our Hotel. Safe travels and we hope to see you back again soon.

2/10 Terrible

aaliyah

Disliked: Staff & service, property conditions & facilities
Staff was so bad they doubled charged me card and then don’t want to fix it
Stayed 1 night in Jul 2023
Response from Tammy V on 23 Jul 2023
I am sorry you feel that we did not take care of your problem. The card was not double charged, simply authorized and that authorization will drop off per your bank policies once the charge has been posted. We wish you the best.

8/10 Good

Nafiseh

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Cleanness
There was cockroaches inside the room. Inside the fridge was never cleaned
Stayed 1 night in Jul 2023
Response from Tammy V on 21 Jul 2023
Dear Nafiseh,We have inspected the room thoroughly and have found no insects nor have we had any problems with them in the past. Thank you for your concern.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jul 2023
Response from Tammy V on 23 Jul 2023
Thank you for the wonderful rating for our Hotel. Safe travels and we hope to see you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tammy V on 23 Jul 2023
Thank you for the wonderful rating for our Hotel. Safe travels and we hope to see you back again soon.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice except the thermostat/air conditioning/heat kept the room at 60* no matter what setting was used
Stayed 1 night in Jul 2023
Response from General Manager on 7 Jul 2023
Dear Gregory,We greatly appreciate you telling us how we could have impressed you even more. However, please know that our staff is happy to address any concerns you may have while still at the property. That said, we look forward to exceeding all your expectations on your next visit. Until then, safe travels.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was confused by the GPS getting to the property, especially when it directed me down a deadend street in what looked like a neighborhood. May that's because Hwy 10 was under construction?
Stayed 1 night in Jun 2023
Response from General Manager on 2 Jul 2023
Dear Carl,Thank you for staying at Country Inn & Suites by Radisson, St. Cloud East, MN. While we are sorry you had a hard time finding us, we are glad the rest of your stay was positive. We hope your travels will bring you back to see us soon.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, complimentary bottled water and chocolate chip cookies!
Stayed 1 night in Jun 2023
Response from General Manager on 27 Jun 2023
Dear Sharon,Thank you for sharing your comments with us. It is lovely to see that you enjoyed our friendly staff members and helpful (and delicious) amenities. It was a pleasure serving you, and we hope to see you again in the future!

10/10 Excellent

Erin

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Tammy V on 23 Jul 2023
Thank you for the wonderful rating for our Hotel. Safe travels and we hope to see you back again soon.

8/10 Good

Angela

Travelled with partner
Liked: Staff & service, property conditions & facilities
Elevator was broke so used stairs at the end of the hall to get to top floor. Towels were laying at the bottom of the stairs when we arrived Friday night - they were still there when we left on Sunday. Room was very clean; however, only enough to make one cup of coffee and no one replenished the coffee for Sunday morning. Coffee was available downstairs.
Stayed 2 nights in Jun 2023
Response from General Manager on 26 Jun 2023
Dear Angela,Thank you for taking the time to share your comments with us. We are happy to see that you enjoyed your overall visit and appreciated our clean accommodations. However, we do apologize for any elevator outage during your stay. In addition, we will review your concerns regarding our housekeeping services. Thank you, and we hope to have the opportunity to serve you again in the future.

6/10 Okay

Diane

Travelled with group
Disliked: Cleanliness
THE BATHTUB WAS NOT CLEANED. THE EVENING DESK PERSON HAD NO CUSTOMER SERVICE.
Stayed 3 nights in Jun 2023
Response from General Manager on 21 Jun 2023
Dear Diane,It appears that you encountered some issues during your visit. For that, we apologize. Rest assured that housekeeping and our front desk have been notified and will work diligently to ensure that we are delivering the exceptional service that we are known for. Thank you for bringing this to our attention. We would love to provide you with a better experience in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2023
Response from Tammy V on 23 Jul 2023
Thank you for the wonderful rating for our Hotel. Safe travels and we hope to see you back again soon.