Hi Jennifer and Tim, Thank you for your comments. It looks like you booked our studio double in our tower section with a nice view of the river. This room is accessible by two elevators. We do in fact have stairwells that will lead up to all of the floors, however. We had a very busy weekend, but all of our handicapped parking is either on the ground level or next to a ramp and elevators from our parking ramp. We are compliant with all ADA requirements and have 7 ADA rooms that can be rented out. We are very sorry to hear that you had such issues finding your way around our hotel.