The property has little to no handicap access and the staff is not familiar with the laws concerning service dogs. The desk clerk asked for documentation for my service dog that was wearing his vest clearly marked "service", as required. The ac inside the room did not work and neither did the phone, so I was not able to report the problem without going down an incredibly steep ramp, getting in my car and going around to the front of the hotel, park my car, and go back inside to the front desk. There is no accessible parking at the back of the hotel and the accessible parking at the front does not have the signage required by the Americans with Disabilities Accessibility Guidelines. Epic fail....