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Reviews of Courtyard Chicago St. Charles

3 out of 5
Courtyard Chicago St. Charles
700 Courtyard Drive, St. Charles, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 214 out of 384 reviews" "
Rating 8 - Good. 91 out of 384 reviews" "
Rating 6 - Okay. 39 out of 384 reviews" "
Rating 4 - Poor. 24 out of 384 reviews" "
Rating 2 - Terrible. 16 out of 384 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Margie

Clean and quiet. Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Courtyard St. Charles on 15 Apr 2024
Thank you for your feedback regarding your recent stay! We are so pleased to hear you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service
Convenient, best staff, bar, bar food And breakfast. Love the carpet in hallways. Our room was great but time for carpet change. I’m sure it’s on the list. We will be returning in May!😀
Stayed 1 night in Apr 2024
Response from Courtyard St. Charles on 11 Apr 2024
Thank you for your feedback regarding your recent stay at the Courtyard St. Charles! We are so pleased to hear you enjoyed your stay and look forward to welcoming you back in May!

4/10 Poor

Noelle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff was not friendly upon our arrival, had to wait around 10 minutes to check-in, since there was no attendant at the front desk. The pool is small and ICE COLD, we had mentioned the pool was cold to the staff and no changes were made. I was not made aware at check in that the entire hotel was undergoing carpet/furniture cleaning during my stay. At 8am in the morning the following day of our arrival, housekeeping slid a note under the door with the notification that a third party service would be entering our room to clean the carpet and furniture. I found that extremely unprofessional; I should’ve been notified upon check in. The snack bar/breakfast was not open once during our stay. On our day of check out (check out time being noon), housekeeping attempted to enter at 9am. Overall, I wouldn’t recommend.
Stayed 2 nights in Mar 2024
Response from Courtyard St. Charles on 6 Apr 2024
Thank you for your feedback regarding your recent stay. We sincerely apologize for any inconvenience our annual carpet cleaning may have caused and that the message was not relayed upon check-in as we did our best to inform guests. Our Bistro is open for breakfast Mon-Fri from 6:30am-9:30am and Sat-Sun from 7am-10am and then in the evenings Sun-Thurs from 5pm-10pm, so I do apologize if the hours were not relayed properly. Your feedback will be shared with our Front Desk and Housekeeping teams as learning opportunities on how to better communicate with guests.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ease of getting to my sons house. What was bad was as soon as we got to our room the fire alarm went off and didn't get an explanation as to why. I understand why they wouldn't let me back in to get my wife but she walks with a cane and has trouble with stairs and we were on the third floor. She made it out on her own but I would have wanted to be there for her.
Stayed 4 nights in Mar 2024
Response from Courtyard St. Charles on 5 Apr 2024
Thank you for your feedback regarding your recent stay. We apologize for the disturbance of the fire alarm and understand how scary that must have been in regards to making sure your wife was okay. It is good to hear she made it out on her own, though! We thank you for staying with us and do hope you will visit us again in the future.

8/10 Good

Madeline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and lots of restaurant around the area.
Stayed 2 nights in Mar 2024
Response from Courtyard St. Charles on 31 Mar 2024
Thank you for your feedback regarding your recent stay! We look forward to welcoming you back in the future!

4/10 Poor

Stephen

Travelled with family, Business traveller
Disliked: Property conditions & facilities
There was a vibration the effected the entire suite at 11pm causing us to have to change rooms.
Stayed 1 night in Mar 2024
Response from Courtyard St. Charles on 26 Mar 2024
Thank you for your feedback regarding your recent stay. I apologize for the inconvenience this may have caused and we will definitely be looking into the cause of the noise issue.

4/10 Poor

Bradley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff very friendly and helpful. Cleanliness of room was not good. Looked like bathtub faucet had mold on it. NOISY next room neighbor..staff was very helpful in asking them to tone it down. The noise came right through the door that connected the two rooms..
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Thank you for your feedback regarding your recent stay at the Courtyard St. Charles. I am disappointed to hear your stay was not up to expectations regarding cleanliness of the room and noise. I have shared your feedback with the Housekeeping leadership team, and as a teachable moment, we have discussed our cleanliness standards and reviewed improvement opportunities when it comes to cleaning the rooms. I do hope you will visit us again in the future should your travels bring you back to St. Charles.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a bit small for a king with pullout
Stayed 2 nights in Mar 2024
Response from Courtyard St. Charles on 12 Mar 2024
Thank you for your feedback. We look forward to welcoming you back in the future!

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, modern, cute. Have laundry facilities for guests, climatized pool and a beautiful bar space at front desk. You have stores, restaurants, gas station, everything just walking around! Lady at the front desk was very nice. Totally recommended
Stayed 1 night in Mar 2024
Response from Courtyard St. Charles on 12 Mar 2024
Thank you for your feedback! We are so pleased you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Courtyard St. Charles on 9 Mar 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

2/10 Terrible

Iride

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Courtyard St. Charles on 9 Mar 2024
Thank you for your feedback. We will use it as a learning opportunity for our team.

10/10 Excellent

M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean.
Stayed 1 night in Dec 2023
Response from Manager on 6 Feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

8/10 Good

ASHWIN, VERNON HILLS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was unavailable
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

6/10 Okay

Marlene

Liked: Cleanliness, property conditions & facilities
Bathroom was very dated
Stayed 1 night in Dec 2023
Response from Manager on 6 Feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Alma

Stayed 2 nights in Dec 2023
Response from Manager on 6 Feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay.
Stayed 2 nights in Dec 2023
Response from Manager on 6 Feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 6 Feb 2024
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Andrenetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Expectations were exceeded. Would have like to have a microwave in the room but that's minor compared to all the pluses....
Stayed 1 night in Dec 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Close to people I was visiting
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Thank you for your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Tehra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms are very clean. Very dated though and understandable in this economy.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the cleanness of the whole the whole place and friendliness of the staff.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 16 Nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, no good, very bad stay
Mold everywhere, dirty bathroom, sketchy clientele, did not feel safe, staff was not interested in helping, and food was horrible.
Stayed 1 night in Oct 2023
Response from Manager on 17 Nov 2023
Thank you for your feedback. I am sorry to hear your stay was not up to expectation. Should your travels bring you back to our area in the future, we would love the opportunity to win back your business.

6/10 Okay

JOSEPHUS, San Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had multiple problems from the poor service received from the staff right from the beginning, the front desk associate was very unfriendly. It seemed like we inconvenienced her for staying at the hotel. This was one of the worst experiences we had for a Marriott hotel. The room had bugs on the carpet and the AC kept turning off.
Stayed 3 nights in Oct 2023
Response from Manager on 17 Nov 2023
Thank you for your feedback. We are disappointed to hear your stay was not to your expectation and will be using your feedback as a learning opportunity for our team. We do hope we have the opportunity to make it right in the future.

4/10 Poor

Kathleen

Stayed 1 night in Oct 2023
Response from Manager on 17 Nov 2023
Thank you for your feedback. We are disappointed to hear your stay was not to your expectation and hope we have the opportunity to make it right in the future.

6/10 Okay

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wish that the bathroom in my room looked more up to date otherwise it was an average stay but not what was advertised on Expedia
Stayed 1 night in Oct 2023
Response from Manager on 17 Nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Manager on 17 Nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Manager on 17 Nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Jessica

Stayed 1 night in Jul 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
A complimentary continental breakfast would have been nice.
Stayed 2 nights in May 2023

10/10 Excellent

Craig

Stayed 1 night in May 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Neil

Stayed 1 night in May 2023

10/10 Excellent

kevin

Stayed 3 nights in Apr 2023

10/10 Excellent

courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
The hotel was beautiful and very clean. staff was extremely friendly. I loved the private courtyard with lots of outdoor seating.
Stayed 2 nights in Apr 2023

10/10 Excellent

christos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wished they had a microwave in the room .
Stayed 1 night in Apr 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Ryan at the front desk was great and very knowledgeable! Good room. Wish there was a waste basket in the bathroom but yhars my only critique. Service was amazing!
Stayed 2 nights in Apr 2023

8/10 Good

Shira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Only downside there is a very loud noise from a machine or something during the nights
Stayed 4 nights in Apr 2023

2/10 Terrible

Lana

Stayed 1 night in Apr 2023

6/10 Okay

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel just the pillows are hard the bed not so comfortable. The rest is good
Stayed 1 night in Apr 2023

4/10 Poor

Sara

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023
Response from Mark Scahlla - General Manager on 6 Apr 2023
Hello Sara,I am so sorry that we failed to meet your expectations during this particular visit. I appreciate your feedback and if there is any specific you could share we would really appreciate it.Thank you again for sharing your feedback with us!

8/10 Good

Bonnie

Stayed 3 nights in Mar 2023
Response from Mark Schalla on 6 Apr 2023
Hi Bonnie!Thank you so very much for taking the time to provide us with your feedback! I'm glad you enjoyed your visit with us and hope you had both a fun and productive stay with us!Thanks again!

8/10 Good

Franchelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet. The cafe was closed so I had to order out for dinner.
Stayed 2 nights in Feb 2023
Response from Mark Schalla - General Manager on 6 Mar 2023
Hi Franchelle,Thank you so much for your feedback regarding your recent stay with us! I'm glad you were able to get some rest while staying with us. I apologize for the Bistro but we are currently working to fill a part-time position there so we can again be open 7 days a week.Thank you again for your feedback!!

8/10 Good

JAMES

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that my prepaid reservation through Expediawas cancelled by the hotel and I had to rebook directly with hotel for a higher price.
Stayed 3 nights in Feb 2023
Response from Mark Schalla - General Manager on 15 Feb 2023
Hi James,Thank you very much for your feedback. I do not know the details of the experience you are describing. We would never cancel and Expedia reservation and make a guest book through the hotel. If you extended your reservation then yes because you either have to extend through Expedia or make a new reservation directly through us for the additional night/s.Please feel free to reach out to me directly at the hotel if need be!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Staff was very helpful. Room was very clean. Breakfast burrito was amazing.
Stayed 2 nights in Jan 2023
Response from Mark Schalla - General Manager on 31 Jan 2023
Hi Adam!Thank you so much for taking the time to provide us with your feedback! I'm so glad to here that you enjoyed your time with us and I hope you enjoyed your overall visit to the St. Charles area.Take care!

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2022
Response from Mark Schalla - General Manager on 4 Jan 2023
Hi Dale,Thank you so much for taking the time to provide us with your feedback! So glad to hear that you enjoyed your time with us!

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed extremely hard and very uncomfortable. Couch dirty / stained
Response from Mark Schalla - General Manager on 4 Jan 2023
Hi Ryan,Thank you very much for providing us with this feedback and I am so very sorry about the condition of the bed and couch in your room! I completely understand your frustration.I will share this with my engineering team to make sure the items you mentioned are rectified. Thank you again and I hope you give us the chance to re-earn your trust if needed!