We will let him know you appreciate him as we do!!!! Thanks!!

We are very sorry we missed the mark this time. We do appreciate our guests and would like the opportunity to WOW you. Please call the hotel directly for any assistance.

we our sorry that your experience was not a good one, I did not see any record or note of complaint so we our just hearing of this now, we hope that you will consider us in the near future so we can provide you the stay that you should have had

Thank you, we our so happy that you had a wonderful stay and can't wait to see you again, we appreciate your Business

Thank you for responding, hope to see you again in the near future

Thanks for letting us know of your stay and items that were not up to par, we appreciate your Business

Thank you for taking the time to review us, we appreciate your Business and hope to see you again in the near future

Thank you so much for the kind review, we our so pleased that everything went well and can't wait to see you again in the near future

Unacceptable on all levels, we our so sorry that you had this experience, all departments have been advised of this review and we appreciate you bringing it to our attention

Thank you for taking the time to let us know about your stay, we our pleased it was a good one and hope to have you back again

Thank you for staying with us, work is being done at the property which should greatly improve the Guest experience, thanks for taking the time to let us know about your stay

Excellent, we our glad you enjoyed your stay and hope you will consider us again when you our in the area

Thank you for your kind review, glad you were pleased and hope you will stay with us again the next time you come to St. Augustine

We appreciate your feed back and our sorry we did not merit a 5 out of 5 score, your Business is appreciated, hope you will give us another shot the next time you our in town

We our sorry that your stay was not acceptable and will share this with all of our Staff to ensure we don't have something like this happen again. Thank you for taking the time to let us know about this

Thank you for the kind review, glad you enjoyed your stay

We our sorry about the noise, we have alot of workmen at the property at the present time, appreciate your business and hope to see you again, thank you

Thank you for telling us about your stay, we our glad you enjoyed and hope you will stay with us again in the near future

We our pleased you had a good stay and hope you will consider us again the next time you our in Saint Augustine

Thank you for your compliments to our staff service and positive attitude. We are all here to make our guests happy, however we are falling short in the condition of our rooms. Good news!!! We are undergoing a full renovation. Come back and experience the transformation for yourself. Summer of 2024!!!

Thank you for your 4 out of 5 rating. Please let us know how we could make that a 5

Thank you for your 10 out of 10 review. We look forward to hosting you again in near future!!

Thank you so much for your 8 out of 10 review. Please if you have time, let us know how we could make that 8 a 10!!

We our sorry that your stay was not acceptableI did not see any notes regarding noise complaint made to Front Desk, in any event we our sorry your stay was unacceptable

We are very sorry for your experience and we are handling this situation and taking serious steps to ensure all of our guests comfort. I am very pleased Michael was able to help you.

We our sorry that your stay was not a good one, only item I can come right out and address is the Ice Machine, we had it breakdown and there was delay in having new one arrive which it finally has, as far as the room issues and mattress pad, did you address this with any of the staff ? in any event what you describe is not our standard we appreciate you bringing it to our attention so we may address it. Thank you for your Business

Thank you so much for your feedback, we hope you will be back with us in the near future

Our Lobby and side doors our locked at 10pm and opened at 6am, we have someone on duty 24 hrs a day, if need arises to come into Lobby you can come to Window and issue can be addressed and entry provided if needed, we our sorry for any confusion

Thank you for taking the time to let us know about your stay, we hope you will be returning again in the near future

We our sorry that your stay was not a pleasant one, I did not come across any notes on hot water issues with your room but we will have our Maint team check it out. Again we our sorry that your stay was unacceptable

Excellent, thank you very much for letting us know, we hope to see you again

Our pet fee is a flat 20.00 per/pet per nite, no taxes, we our sorry there appeared to be some confusion on the booking, should you decide to return please call property direct and any and all of your questions can be answered to avoid this type of confusion. Thank you

Thank you for taking the time time to let us know about your stay, we appreciate your feed back and hope to see you again

Sorry to hear again of your experience, you actually came to Front Desk during Breakfast mentioned issue, you were then upgraded and moved to better room for 2nd nite. We appreciate your Business and your feedback

Thank you for letting us know that you had an enjoyable stay, we hope that we will see you again in the near future

Excellent we appreciate you staying and sharing your experience with us, we can't wait to see you again

Thank you for complimenting our staff they do work extremely hard. We are very sorry for the unsatisfactory housekeeping experience. We will use your feedback to improve.

Thank you so much for staying with us, your Business is appreciated and we hope you will be with us again in the near future

We our sorry that your stay was not a good one, as you note we have issues that need addressing and we our addressing them, we hope that in due time we will be able a much better product and guest experience, thank you for taking the time to let us know

I am sorry your stay was not a good one judging by the score, am not sure what the specific issue(s) were but I hope that you will consider us again when your in the area and we can make a much more favorable impression

We appreciate your Business and you letting us know about your stay, glad it went well and hope to see you again, thank you

Thank you for complimenting our staff they do work extremely hard. We are very sorry for the unsatisfactory housekeeping experience. We will use your feedback to improve.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

Thank you for commenting on your stay, you our correct, at present we do not have everything completed in the renovation but hope in the near future to have an offering that both we and our Guests can be proud of

Great, thank you Luis we our pleased you had an enjoyable stay, please come stay with us again. Thank you