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Reviews of Hotel Heevan Retreat

3.5 out of 5
Hotel Heevan Retreat
Near Gulmarg Gondola, Gulmarg, Jammu and Kashmir

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Pramjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good Property & looking forward to visit again
Stayed 2 nights in Sep 2023
Response from Faisal A Sofi on 6 Dec 2023
Dear Valued Guest,At the outset, I would like to thank you for choosing to stay at Heaven Retreat Gulmarg, and for your encouraging feedback about your experience.Your appreciation motivates us to continue our efforts to excel.We look forward to welcoming you back soon at Heaven Retreat Gulmarg.Best regards,Faisal A Sofi

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and location
Stayed 1 night in Sep 2023

2/10 Terrible

sagar

Disliked: Cleanliness, staff & service, room comfort
nightmare
we had a terrible stay, once we checked in we were allotted a basic room with no window or balcony, we had booked a room with mountain view. it was a very very basic room, the bathroom was flooded we noted it to manager the manager promised to switch our room next day as he said they were booked for that day. we had done the reservations 6 months prior though where allotted a shady room on time of arrival.
Stayed 2 nights in Jan 2022

10/10 Excellent

Mohammad Jahangir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience
Stayed 1 night in Jan 2022

8/10 Good

Videet

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021

10/10 Excellent

Sundeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food spread was impressive
Stayed 2 nights in Oct 2021

8/10 Good

Dr.Khalid

Liked: Staff & service, amenities
Stayed 1 night in Sep 2021

10/10 Excellent

Sakshi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with our stay
Staff was absolutely lovely. Room was nice and cozy. Hated the bathroom. Our friends had a nicer bathroom though. Property is stunning and staff was super helpful.
Stayed 2 nights in Dec 2020

6/10 Okay

Alex

Liked: Staff & service
Disliked: Property conditions & facilities
The place and cute and rustic, but there was no wifi, water leaks, construction banging until late and the rooms themselves can use a lot more renovating. Definitely feels more like a 2.5 star resort. But the staff was nice and attentive.
Stayed 2 nights in Dec 2018

8/10 Good

Taher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous time at this Heritage property! Quaint rooms,scrumptious food specially the Wazwaan dishes.
Stayed 1 night in May 2018

10/10 Excellent

Manoj Raju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Response from Mohammad Azharudin on 17 Apr 2018
Thank you for taking out time to share your feedback on this esteemed travel platform. We are glad to know that you found our strategic location “awesome” and the hotel interiors and ambiance added value to your stay. We look forward to welcoming you and your partner for another stay. Do connect with us through our social media channels and stay updated on upcoming offers and promotions. Best Regards, Mohammad Azharudin

8/10 Good

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food could have been better.
Response from Mohammad Azharudin on 17 Apr 2018
Greetings from Heevan Retreat Gulmarg! Thank you for taking out time to share your feedback on this esteemed travel platform. We are glad to know that you found our strategic location “awesome” and the hotel interiors and ambience added value to your stay. We’re disheartened to hear that our service and culinary spread was not par excellence and we’ve shared your feedback with the team for necessary improvements. We look forward to welcoming you and your partner for another stay. Do connect with us through our social media channels and stay updated on upcoming offers and promotions. Best Regards, Mohammad Azharudin

10/10 Excellent

Hazel, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, caring hotel with friendly staff
A very comfortable stay with accommodating and caring staff. We stayed in Gulmarg in July during a period of political instability that restricted movement and travel within Kashmir. The staff gladly put us up for an extra night and ensured we were well fed and cared for. Only suggestion is to upgrade bathrooms as they were a little worn out.

8/10 Good

Kamlesh, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experie
This was a wonderful experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bukhatir and javed provided outstanding service

4/10 Poor

Mehmood, Mumbai

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a pleasant winter experience
The minimum expectation from a hotel in freezing place is a cozy room with proper heating but I was highly disappointed. The room I was offered was large suite room and was very cold from the time we arrived at about 2:30 pm. I requested for proper heating as there was single blower and I was told the central heating system will start in 15 - 20 mins which never started till about 6:00 pm. We were a family of 2 adults and 2 kids and had to limit out selves on the double bed to keep us warm through a electric blanket. Even during night the the heating was not sufficient and the extra bed did not have the electric blanket. I requested to provide either an extra electric blanket or extra blower and both request were refused. I caught cold during night and had to cancel my visit to Gandola next morning. We were not offered a welcome drink on arrival and I thought they may not have a concept for it. The next day when we were waiting for our driver I noted that some new guests were being offered welcome drinks so I told them that I was not offered a welcome drink and they served us a complementary kawa. Only one pleasant experience I can recollect is at the reception the manager offered his personal phone to make an international phone call and I sincerely appreciate his help.

10/10 Excellent

nitin tandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST PLACE TO STAY IN GULMARG

6/10 Okay

Verified traveller

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常理想的住宿
Stayed 1 night in Mar 2018