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Reviews of State House Inn

3 out of 5
State House Inn
101 East Adams Street, Springfield, IL

Reviews

7.2

Good

Rating 10 - Excellent. 335 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 156 out of 1001 reviews" "
Rating 2 - Terrible. 108 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service
Had no toilet paper in the bathroom. When I went to go get some from the front desk I had to wait forever before anyone came to the desk. The shower had water and soap left in the soap dish. The room was a nice room we have stayed here before and enjoyed it. We understand things happen people are human and they make mistakes we will be back
Stayed 1 night in May 2024

6/10 Okay

Shane

Liked: Property conditions & facilities
Disliked: Staff & service
Great location. Quiet hotel, well priced. Staff were not welcoming or helpful. Complimentary breakfast did not exist.
Stayed 1 night in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to the historic downtown area of Springfield, nothing bad to say about this place.
Stayed 1 night in May 2024

4/10 Poor

Lisa

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The toilet leaked onto the bathroom floor every time you sat on it. When the promised “Hot Breakfast/Free Breakfast” consisted of stale cereal, days old bacon, and old danish I knew that this place was a joke. Also the front desk employee said something about a “city tax” that is not mentioned anywhere and could not give me a exact amount of what it would be. DON’T GO HERE.
Stayed 1 night in May 2024

8/10 Good

Lou

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good central location, but restoration of old state capitol going on nearby.
Stayed 2 nights in May 2024

8/10 Good

Becky

Travelled with family, Travelled with pets
Liked: Staff & service
There were quite a few hiccups- including the room we booked not being available and us having to switch rooms. Breakfast was pretty sparse. But honestly, the friendliness of the staff made up for it. They were really nice and super helpful, despite being short staffed and under stocked.
Stayed 2 nights in May 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Illinois Capitol Building and walkable to the Lincoln Museum and the Lincoln home which were very enjoyable to visit. Very quiet during our visit.
Stayed 2 nights in May 2024

2/10 Terrible

Elise

Travelled with family
Disliked: Staff & service, property conditions & facilities
I am rarely one to believe the reviews, especially negative ones. But I can confidently say that the negative reviews were spot on. Check in: no one at the desk for 10 minutes. No bell to ring for service, so I had to wait . Employee came and told me that the suite we booked was unavailable, and they would upgrade me for free to the presidential suite . Sounded good. Little did I know! They said they would come up with linens shortly for the pullout . I have three kids who were exhausted from travel and ready for bed. 30 minutes goes by, no linens. Hubby goes down to front Desk and they say the GM is downstairs grabbing them and will be right up. Another 30 minutes goes by , and no sheets. I go down and the employee tells me that the GM is downstairs getting them. I inform him we were told that 30 minutes ago. Meanwhile, another guest is waiting for sheets (no sheets on any of his beds) and he had no towels, soap or shampoo. I get towels but am still told the linens are coming. . I go upstairs and 30 minutes later (1.5 hours later in total), we finally get sheets. The room itself was large, but extremely unclean. The next morning we go downstairs for the complimentary breakfast, and are told by disgruntled housekeeping staff that there is no breakfast because the vendor didn’t show up. We go back up to shower. I go to find a hair dryer and there is none. I go back down to front desk, wait for 10 minutes for a worker to appear. I tell her we have no hair dryer. She said
Stayed 2 nights in May 2024

2/10 Terrible

Ross

Disliked: Cleanliness, staff & service, property conditions & facilities
Pros - location Cons - uncomfortable bed Dirty halls Trash in elevator No linens for pull out bed Took forever to get said linens NO BREAKFAST EVEN THOUGH ITS ADVERTISED ON THE WEBSITE outdated rooms Vending signs that lead to nowhere Door key card that doesn’t work multiple times so you have to keep going back to the lobby
Stayed 1 night in May 2024

2/10 Terrible

Brian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were severely understaffed and we had to wait nearly three hours to get our room. Breakfast service was unavailable because of the staff shortage. No one answered the phone or was visible at the front desk during our stay. The lack of service was ridiculous. I have stayed at this hotel for years and have never experienced this. It was extremely disappointing.
Stayed 2 nights in May 2024

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby smelled, lounge was closed, staff frequently smoking at lobby entrance, 1st room had an unmade bed and trashed bathroom, 3 rd floor hall had losts of trash and later piles of dirty linens on the floor for several hours
Stayed 2 nights in May 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel with great location for work down in Springfield. Nothing fancy but right by Capitol and Amtrak and easy to get to other downtown spots, friendly staff and good gym and breakfast included too.
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Business traveller
Not a single smile from the front desk staff, and they hide behind the wall so you need to walk around to get their attention. Room hallways smell like weed. Absolutely no bottled water available, none for sale so I had to get in my rental and find a grocery store. Jared in the bar was excellent and made up for the rest of the staff. He was friendly, full of recommendations, and a great conversation.
Stayed 1 night in Apr 2024

6/10 Okay

Maggie

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Osereme

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marlen

Stayed 4 nights in Apr 2024

2/10 Terrible

Mark, Springfield

Disliked: Cleanliness
Stayed 3 nights in Mar 2024

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
Checked into a queen suite. There was a cashew visible under the edge of the couch as i walked in; A used washcloth hanging on the top shower curtain rail; A big hairball tumbleweed on the bathroom floor; Another hair when i pulled back the sheets on the bed. The previous coffee pod was still in the room coffee maker. Ice machine was broken, no sign to indicate as much. No coffee in the lobby, just an empty pot.
Stayed 1 night in Apr 2024

6/10 Okay

Joy

Liked: Cleanliness, staff & service
Located downtown Springfield, short walking distance to attractions. Hotel was clean and offered free hot breakfast. My room was cold, no heat came throughout the vent. Coffee machine in room didn’t have a coffee pot. Asked for a late check out on a Sunday and was given only 30 minutes later.
Stayed 2 nights in Apr 2024

2/10 Terrible

Julie M.

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I was given hadn’t been cleaned from former guests (towels on floor, beds unmade, etc). When I came back downstairs to ask for a clean room I discovered other guests had the same issue. In the room I stayed in the tv didn’t work and it was pretty run down. There were 10 people (8 rooms) in our group and all but 1 had a terrible experience. I do NOT recommend this property to anyone, even if it was inexpensive (which it was not).
Stayed 1 night in Apr 2024

2/10 Terrible

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived to be told there was no room available despite having a reservation, transferred to another hotel which also had no room, then brought back to this one an hour later to finally have a room. Overall the hotel itself was nice, but the experience was not.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024

2/10 Terrible

Ashley

Travelled with family and small children
When we arrived we were told there wasn’t a room for us and we were sent to another hotel. (Which felt like a cheaper hotel, which the air and toilet did not work) also the new hotel did not include breakfast, which was one of the main reasons we booked the first hotel.
Stayed 1 night in Apr 2024

8/10 Good

Roya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Lynette G

Stayed 1 night in Mar 2024

8/10 Good

Azucena

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown locations
Stayed 1 night in Mar 2024

2/10 Terrible

Mark, Springfield

Stayed 3 nights in Mar 2024

4/10 Poor

Erin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We went to check in @315pm, were told the room wasn't ready yet. We left and came back @530pm, our room still wasn't ready! We reserved a suite, they ended up putting us in a queen. Highly dissatisfied
Stayed 1 night in Mar 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

2/10 Terrible

David

Disliked: Staff & service
Room wasn’t ready at 3 and told us no estimated time when would be available.

2/10 Terrible

Mark

Stayed 3 nights in Mar 2024

2/10 Terrible

Glen

Disliked: Staff & service, property conditions & facilities
Fridge is broken and tv is off the wall laying on dresser. Lobby smelled like gas from unlit fireplace.
Stayed 1 night in Mar 2024

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not appreciate coming back to my room for the second night and discovering no maid service. When I asked about it I was told I had to request maid service. No fridges in room and no hair dryers. Bare bones, but not bare bones price.
Stayed 2 nights in Jan 2024

6/10 Okay

Deb

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Arrived at 6:45 pm to check in. The lobby was full of guests waiting to check in. One guest had been waiting over 2 hours. I was told my room was being cleaned. I asked for a refund because I had surgery early the next morning and needed to prep. That desk employee left and said she was going to go and check with the cleaning lady. Meanwhile, another desk lady said she found a room for me after I told her what had happened and I wanted a refund and a new hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay at this hotel again. Front desk person was put out just by asking her if we could check in early, that is after waiting about 8 minutes for someone to finally come around to the front desk. When we were able to check in hours later, there were no towels in the bathroom and no pillow cases on the pillows. My wife went down to the front desk to inquire about getting these items. The gentleman behind the desk told my wife that he would just move us to the room next door after he made sure all was in order. Once again the lady behind the front desk, very snippy said, "I'm sure they are already settled." She did not want to have to move from behind the desk. We moved to the new room after confirming all was in order. It was.... until the next day when I went to make coffee in the room and the used coffee filter from prior guests were still in the coffee maker. No telling how long that was in there. Sunday morning, the first time I tried to check out I was told by a lady behind the counter that she did not know how to use the computer. I told her I would come back. I came back several hours later and requested from the man behind the desk for a receipt. He said his printer was not working but he could email me my receipt. I'm still waiting for that....NOT! Breakfast was atrocious! NO silverware, no coffee, place was messy, no butter for bagels, no milk for cereal and no one around to ask for anything. Never again at this place.
Stayed 1 night in Mar 2024

4/10 Poor

Louie, Berwyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No greeting from the staff, and had to wait to 5:00pm to check in. I understand they might be short staffed, but a simple smile and “sorry for the wait,” would have solved this problem. On a positive note, the room was very clean. I heard from several guests that the hotel had no breakfast for them the previous morning. Apparently the food services never showed up? I hope these quests were given a discount.
Stayed 1 night in Mar 2024

2/10 Terrible

Jorge

Stayed 1 night in Mar 2024

4/10 Poor

Daniel

Stayed 1 night in Feb 2024

8/10 Good

Safiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean, our room was very clean and the price was good. The receptionist was very polite and helpful. The staff was excellent. I will definitely recommend this hotel.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you staying with us. We appreciate your feedback

10/10 Excellent

Samantha

Travelled with family
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank for the outstanding review of the State House Inn. We look forward to your return soon.

6/10 Okay

John

Travelled with partner
We were woke up at 12:30 in the morning from a neighbor’s room with their tv very loud we were not able to sleep until front desk called and asked to turn off loud tv. The front desk did try and knock on the door of the noise but they did not answer, we were grateful they called so we could get a few hours of sleep.
Stayed 1 night in Feb 2024

8/10 Good

Jeanine

Stayed 1 night in Feb 2024

4/10 Poor

Debra, Bolingbrook

Travelled with partner
Disliked: Staff & service, amenities
The breakfast that was offered was cold due to no sternos lit under the chafing dishes. Plates, bowls, cups, and flatware was not stocked. When we told the front desk they did nothing about it. The staff was rude and didn't seem to care about their jobs. The place looked nice, but having staff that doesn't care doesn't help.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a quiet hotel not many guests but was middle of February and snowing. I liked the hotel and staff alot
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
John,Thanks for your roaring recommendation of the hotel. We appreciate your feedback and look forward to you staying with us in the future.

6/10 Okay

Marcey

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for your feedback as it helps us improve our service.

2/10 Terrible

Demetria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No house keeping, staff rude, not that clean, pillows the size for toddlers, and hard as rock beds.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
We are concerned about the less than perfect stay that you had with us and we will share your feedback with our housekeeping team.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for the 10/10 rating!

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Across from the capital close to the train. Nice hotel
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for the great review of our hotel. We appreciate the feedback