Regency Inn & Suites

2.5 star property
Victorian hotel with 24-hour business centre and conference centre

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May 2024

Regency Inn & Suites

Photo gallery for Regency Inn & Suites

Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, desk
Combined shower/bathtub, free toiletries, hair dryer, towels
Standard Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillow-top beds, desk
Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Overview of Regency Inn & Suites

6.2

Popular amenities

  • Pool
  • Parking included
  • Parking available
  • Free WiFi
  • Air conditioning
  • Laundry

Check out the area

21 Baldwin Street, West Springfield, MA, 01089
  • Popular LocationStorrowton Village Museum3 min walk
  • Popular LocationSpringfield Union Station6 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)25 min drive
  • AirportBoston, MA (BNH-Boston Harbor Seaplane Base)103 min drive
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Room options

Standard Room, 2 Double Beds, Non Smoking

cleanliness

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
HDTV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Non Smoking

cleanliness

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
HDTV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

West Springfield

Located in West Springfield, Regency Inn & Suites is in the business district and near a metro station. Holyoke Mall and Southwood Shopping Parkade Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Robinson State Park and Lake Lorraine State Park. Check out an event or a game at MassMutual Center, and consider making time for Six Flags New England, a top attraction not to be missed. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails and mountain biking.

What's nearby

  • Eastern States Exposition - 3 min walk
  • MassMutual Center - 3 min drive
  • MGM Springfield - 3 min drive
  • Naismith Memorial Basketball Hall of Fame - 3 min drive
  • Big E - 4 min drive

Getting around

  • Springfield Union Station - 8 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 24 min drive

Restaurants

  • McDonald's - 18 min walk
  • Food Court - 6 min walk
  • China Star Restaurant - 3 min drive
  • Wendy's - 19 min walk
  • The Still Bar & Grill - 20 min walk

About this property

Regency Inn & Suites

Hotel in the business district
You can look forward to a library, dry cleaning/laundry services and a 24-hour business centre at Regency Inn & Suites. Guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking, plus extended parking (surcharge)
  • Express check-out, smoke-free property and a TV in reception
  • Tour/ticket information, a 24-hour front desk and a computer station
Room features
All guest rooms at Regency Inn & Suites include comforts, such as premium bedding and laptop-friendly workspaces, as well as perks, such as air conditioning.
Other conveniences in all rooms include:
  • Egyptian cotton sheets, pillowtop mattresses and rollaway/extra beds (surcharge)
  • Bathrooms with shower/bath combinations and free toiletries
  • 40-inch HDTVs with cable channels
  • Wardrobes/cupboards, fridges and microwaves

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking; reservations required
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (800 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Building
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.00 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless Internet: USD 10.00 per night (rates may vary)
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

Does Regency Inn & Suites have a pool?

Yes, this property has an outdoor pool.

Is Regency Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Regency Inn & Suites?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Regency Inn & Suites?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 30.00 (subject to availability).

What time is check-out at Regency Inn & Suites?

Checkout is at 11 AM. Late checkout is available for USD 30.00 (subject to availability).

Where is Regency Inn & Suites located?

Situated in the entertainment district, this hotel is steps away from Storrowton Village Museum and Eastern States Exposition. Westfield River and Majestic Theatre are also within 2 miles (3 km).

Regency Inn & Suites Reviews

Reviews

6.2
Rating 10 - Excellent. 107 out of 585 reviews" "
Rating 8 - Good. 135 out of 585 reviews" "
Rating 6 - Okay. 128 out of 585 reviews" "
Rating 4 - Poor. 105 out of 585 reviews" "
Rating 2 - Terrible. 110 out of 585 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

melanie

It was awful going to this hotel I booked under Hotels.com and then see the place is closed down.
Stayed 1 night in Sep 2022

2/10 Terrible

Roberto

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at the property the hotel was shutdown without even communicating with us. This place is a dump do not book!
Stayed 1 night in May 2022

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
Stayed 1 night in May 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
Stayed 1 night in Apr 2022

2/10 Terrible

LUIS

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

MaryBeth K

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Stayed 1 night in Nov 2021

4/10 Poor

James

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was run down, the shower sprayed water all over the place. The walls need to be painted. There was a strange odor in the hallways.
Stayed 1 night in Nov 2021

4/10 Poor

Heather

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Stayed 1 night in Nov 2021

6/10 Okay

joan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
convient location to big E grounds walking distance good price India indian motief
Stayed 1 night in Nov 2021

6/10 Okay

Karin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2021