Thank you for your review, Keenan. The staff at the RED ROOF INN SPRINGFIELD IL and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

Hello Monte,Thank you for sharing your feedback with us. We are pleased to hear that you found our staff friendly and enjoyed the cleanliness of your room and the shower facilities. We appreciate your observation regarding the cleanliness outside the stairwell at ground level and will address the area promptly. Your comments about the clutter in the surrounding area have been noted for consideration.

Hello Masahiro,We are pleased to hear that you found our staff to be very friendly during your stay. While we apologize for any inconvenience caused by noise from the adjacent road, we are glad you still found your stay comfortable. If there is anything else we can assist you with, please feel free to reach out to our management team directly.

Dear Lisa,Thank you for taking the time to tell us about your experience at the RED ROOF INN SPRINGFIELD IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the lack of cleanliness of the bed and the other issues which hindered your stay prompting your 1/5 score. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Hello Cole,We're sorry to hear that your stay was not up to expectations. Please feel free to contact us so we can address any concerns you may have.

Hello Andrew,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments are important for our continuous improvement. We recommend guests contact management directly for any specific concerns following their stay.

Hello Galdino,Thank you for bringing your experience to our attention. We apologize for any inconvenience caused during your stay. We take cleanliness and hygiene seriously, and we have addressed your concerns with our housekeeping team to ensure this doesn't happen in the future. We appreciate your feedback and hope to welcome you back for a better experience.

Hello Thomas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Michael, We apologize for any dissatisfaction you may have experienced during your stay. We strive to maintain a high standard of cleanliness and apologize if we fell short during your visit. Our team is committed to addressing cleanliness issues promptly, and we appreciate your feedback. If you have any further concerns, please reach out to our management team directly.

Hello GARY, Thank you for sharing your experience with us. We apologize for the delay you encountered during check-in. We strive to provide prompt and efficient service, and we regret any inconvenience caused. Your feedback will be shared with the appropriate team members to ensure that this does not happen again in the future.

Hello Elizabeth, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Our team will investigate the issues with the shower head, cleanliness, and safety latch to ensure future guests do not face similar challenges. Your feedback is valuable in helping us improve our services.

Hello Heidi, Thank you for sharing your feedback with us. We appreciate your time and understanding. Should you have any further queries or concerns, please feel free to contact our management team. We would be more than happy to assist you further.

Hello Geraldine,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Your kind words about our staff and facilities are truly appreciated. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.

Hello Michael, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced due to the condition of the parking lot. We will address the issue promptly.

Hello brian,Thank you for your positive review! We're glad to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back again soon.

Hello karen, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value your comments and will use them to improve our services. Please don't hesitate to reach out to our management team for further assistance with your concerns.

Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Jeanette,Thank you for your positive rating! We're glad to hear that you enjoyed your stay at our hotel. If there's anything else we can assist you with, please let us know.

Hello Alissa, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Krista,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsﾽ expectations. We hope you will give us a chance to redeem ourselves in the future.

Hello Lydia Painting, We sincerely apologize if you felt that in any way. Integrity plays a big part in our guest services. We also make sure that guest will have 100% satisfaction, and make sure all issues are addressed and resolved during the stay.

Hello Guest, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

Hello Daniel, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist

Hello Michelle,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

Hello Kim,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

Hello Kathleen,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and your comments about our shower. Your voice is very valuable to us and we hope you will return on your next travels.

Hello Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Thank you for taking a moment to complete our survey, Mike. The staff at the Red Roof Inn Springfield, IL and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

Dear James,I appreciate your feedback following your recent visit at the Red Roof Inn Springfield, IL. It's heartwarming to read that our inexpensive rooms, convenient location and comfortable beds were to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,LintonRediresponse Specialist

Dear Catherine,We are sorry to hear your recent experience at the Red Roof Inn Springfield, IL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

Dear Wendy,Thank you for posting a review about your recent visit at the Red Roof Inn Springfield, IL. We are sorry you had a less than satisfactory experience. The situation you described regarding booking issue was truly regrettable to read. To uphold our company's high standards, we will ensure your comments are shared with upper management in an effort to have your issues addressed.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

Dear Beth,We are sorry to hear your recent experience at the Red Roof Inn Springfield, IL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

Hello JOHN, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

Hello Margaret, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

Hello Robert,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

Hello Victor,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SPRINGFIELD IL. It's truly disheartening to hear that your experience didn't meet your expectations due to the inconvenience caused from getting the wrong room, the possible mold you described and the damaged floor you indicated you encountered, along with other highlighted concerns. Please accept our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

Hello Josephine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

Hello Thomas,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

Hello Melvin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

Hello Liem, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Springfield, IL appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

Dear Kimberly,Thank you for taking the time to write a review of your stay at Red Roof Inn Springfield, IL. I am disappointed that there was limited towels during your stay. Please accept our apologies. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. We sincerely appreciate your positive rating. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We look forward to having you visit with us again in the future.Sincerely,Devorine RediResponse Specialist

Hello Amanda,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

Hello Earla,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

Hello Mark B, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Hello Eric, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

Hello Samantha, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Tiffany, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

Hello Dawn,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.