Lobby

Reviews of Northfield Inn, Suites & Conference Center

2.5 out of 5
Northfield Inn, Suites & Conference Center
3280 Northfield Dr, Springfield, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1010 reviews" "
Rating 8 - Good. 200 out of 1010 reviews" "
Rating 6 - Okay. 57 out of 1010 reviews" "
Rating 4 - Poor. 21 out of 1010 reviews" "
Rating 2 - Terrible. 18 out of 1010 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night on our way home. The property was very clean and appealing. Staff was very helpful and friendly. Room was clean, spacious, quiet and provided everything we needed. We would stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly, the breakfast is great and the room is very comfortable
Stayed 3 nights in May 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick overnight. Enjoyed breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, GREAT morning breakfast with attentive staff in the dining room. quiet at night, safe parking, easily accessible to all things Springfield!
Stayed 1 night in May 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here before as a mid way point between WI and TN ..I now jave an ESA service dog and ahe was accepted. That made double happy! Love staying here. Very clean
Stayed 1 night in May 2024

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property twice during our trip. On the way to our destination, and our way home. It was so good the first time, we got a family room the second time. It was just like our own little apartment. And the daily cookies were amazing ☺️
Stayed 1 night in May 2024
Response from Sarah on 23 May 2024
Dear happy guest, thank you for sharing a review of your recent experience. Our team here at Northfield Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Nice breakfast.
Stayed 2 nights in May 2024
Response from Tony on 22 May 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

Christopher

Stayed 1 night in May 2024
Response from Tony on 22 May 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

Melissa

The check in staff answered any and all questions before we needed to ask. It is appreciated that they seemed to care that we chose their hotel. The staff was nicely attired and pleasant. The adjoining Mexican restaurant was an excellent choice for good food and atmosphere.
Stayed 1 night in May 2024
Response from Tony on 22 May 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon.

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was clean and reasonably priced for a one night stay,
Stayed 1 night in May 2024
Response from Tony on 22 May 2024
Thank you for giving us a good rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

6/10 Okay

eli

Travelled with family
Liked: Cleanliness, staff & service, amenities
the air conditioning unit was not working, the refrigerator was iced up. otherwise fine
Stayed 1 night in May 2024
Response from Tony on 22 May 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping and maintenance staff. We do hope you give us another chance as we will improve our services.

10/10 Excellent

Tammie

Travelled with family and small children
Staff is very nice and helpful.
Stayed 1 night in May 2024
Response from Tony on 22 May 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area has been updated and is lovely and easier to use.
Stayed 4 nights in May 2024
Response from Tony on 22 May 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

8/10 Good

Patty

Liked: Staff & service, property conditions & facilities
The property was clean and cute. Staff was nice. Our room wasn't completely clean.
Stayed 2 nights in May 2024
Response from Tony on 22 May 2024
Thank you for giving us a good rating that means so much to us. I'm sorry that your room was not clean, I will personally make sure our staff aware of this. Hope to see you again soon. Take care!

8/10 Good

LaSheena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in May 2024
Response from Tony on 22 May 2024
Thank you for giving us a good rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice size, pool, restaurant close by.
Stayed 1 night in May 2024
Response from Sarah on 13 May 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from Sarah on 13 May 2024
Thank you for the review.

8/10 Good

Kay

Stayed 1 night in Apr 2024
Response from Sarah on 13 May 2024
Thank you for the review. Take care!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great
Stayed 1 night in May 2024
Response from Sarah on 13 May 2024
Wow! What a wonderful review. Thank you.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sarah on 13 May 2024
Thank you for the 5 star review

10/10 Excellent

Tammie

Liked: Staff & service, property conditions & facilities
Everyone was very pleasant and helpful.
Stayed 3 nights in Apr 2024
Response from Sarah on 13 May 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

TANISHA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Front desk was great. Thank you!
Stayed 1 night in Apr 2024
Response from Sarah on 13 May 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SARAH on 29 Apr 2024
Thank you for the review.

10/10 Excellent

Charles, Hutchinson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and an excellent price.
Stayed 1 night in Apr 2024
Response from Sarah on 26 Apr 2024
Thank you for the perfect review. We appreciate the kind comments.

8/10 Good

Margaret, North Chelmsford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. It was the cleanest hotel I have been in in years, especially the breakfast area, which had plenty of choices. I made sure to compliment the staff. The staff was wonderful, each shift, directing me to dining, loaning me a file folder I had forgotten, and being pleasant etc. I wasn't sure what to expect with an independent, not a known national brand but I would stay here again!
Stayed 2 nights in Apr 2024
Response from Sarah on 28 Apr 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us

10/10 Excellent

Michelle

Travelled with partner
Friendly staff
Stayed 1 night in Apr 2024
Response from Sarah on 26 Apr 2024
Thank you for providing feedback on your recent experience at Northfield Inn. We appreciate the kind comments about our staff. We look forward to welcoming you back again soon.

4/10 Poor

Robert L Griffing

Travelled with group
When we checked in at 4pm, not all of our rooms were ready. Our room when we came up to the door, was opened already.
Stayed 1 night in Apr 2024
Response from SARAH on 26 Apr 2024
We’re so sorry to hear about the long wait time that you experienced. Our goal is to provide fast andefficient service, but sometimes it takes longer than expected. Unfortunately, we had staffing issues that day. We worked as a team to get guests checked in as soon as humanly possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Michelle

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great room, friendly staff
Stayed 1 night in Apr 2024
Response from Sarah on 26 Apr 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

Jessica

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had four 8 year olds with me We checked in at about 1 and swam from 2-5. We went back to the room for the night and at 630 the toilet was clogged. I called the front desk and asked for assitance. They dropped off a plunger and noone followed up Needless to say. We did not have a toilet to use the whole night. They had to pee in th the bathtub I approached the front desk the next morning and I got a I am sorry for any inconvenince.
Stayed 1 night in Apr 2024
Response from Sarah on 19 Apr 2024
Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk team and that you found our service to be below your standards. This has been communicated to the concerned staff.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for an overnight in Springfield. Clean, breakfast was good, staff was friendly.
Stayed 1 night in Apr 2024
Response from Sarah on 19 Apr 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Terrible

Michael, Lake Zurich

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service
Stayed 1 night in Apr 2024
Response from Sarah on 19 Apr 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff.

10/10 Excellent

Carolyn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable. Breakfast was good. Staff at desk both night and day were very nice. This was our second stay.
Stayed 1 night in Apr 2024
Response from Sarah on 28 Apr 2024
Thank you and welcome back! We appreciate the perfect rating and the kind comments.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SARAH on 28 Apr 2024
Thank you for taking the time to review your stay and the 5-star review!

10/10 Excellent

Kisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff all around
Stayed 1 night in Apr 2024
Response from Sarah on 13 May 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us every time we hear positive reviews such

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly. Very good restaurant attached as well.
Stayed 1 night in Apr 2024
Response from Sarah on 13 May 2024
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe.
Stayed 1 night in Apr 2024
Response from Sarah on 13 May 2024
Thank you for your positive comments and I am pleased that you had a good stay.

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing atmosphere and a quiet nights sleep
Stayed 1 night in Apr 2024
Response from Sarah on 13 May 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

John

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The cost is reasonable for the this property because you get what you pay for. Thin walls, worn finishes, low cost furniture. Location is poor, but close to the freeway.
Stayed 1 night in Apr 2024
Response from Sarah on 12 Apr 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Springfield.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was good
Stayed 1 night in Apr 2024
Response from Sarah on 12 Apr 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us every time we hear positive reviews such as this.

10/10 Excellent

Charlie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Mar 2024
Response from Sarah on 12 Apr 2024
Dear Happy Guest. Thank you for giving us a perfect rating! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. The food was good.
Stayed 2 nights in Apr 2024
Response from Sarah on 12 Apr 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay overnight during travel.
Stayed 1 night in Apr 2024
Response from Sarah on 29 Apr 2024
Thank you for taking the time to review your stay.

10/10 Excellent

Vickie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area , great staff, and clean .
Stayed 1 night in Apr 2024
Response from Sarah on 29 Apr 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service
Dated property
Stayed 2 nights in Apr 2024
Response from Sarah on 12 Apr 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Springfield.

10/10 Excellent

Helen, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Long hallway, one elevator.
Stayed 1 night in Apr 2024
Response from Sarah on 29 Apr 2024
I am glad to hear that you enjoyed your stay with us and we hope to welcome you back to the hotel soon.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Breakfast was nice.
Stayed 1 night in Apr 2024
Response from Sarah on 29 Apr 2024
Thank you for the kind comments

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on 29 Apr 2024
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

10/10 Excellent

Abby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was an option to request and infant bed my baby slept good and I got to sleep by myself 😂
Stayed 1 night in Mar 2024
Response from Sarah on 29 Apr 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price but very unfortunate how noisy it is. We did not sleep at all.
Stayed 1 night in Apr 2024
Response from SARAH on 28 Apr 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that the hotel was too noisy to get a good night's sleep. We do hope you give us another chance to make it up to you. Take care.

10/10 Excellent

vasanth kumar

Travelled with family and small children
Liked: Amenities
Clean hotel, well kept rooms and a thumbs-up to their hospitality. Closer to eateries, stop by star 66 cafe
Stayed 1 night in Mar 2024
Response from Sarah on 19 Apr 2024
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.