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Reviews of Hampton Inn & Suites Springfield/Downtown

2.5 out of 5
Hampton Inn & Suites Springfield/Downtown
851 East Columbus Ave, Springfield, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 998 reviews" "
Rating 8 - Good. 276 out of 998 reviews" "
Rating 6 - Okay. 78 out of 998 reviews" "
Rating 4 - Poor. 40 out of 998 reviews" "
Rating 2 - Terrible. 30 out of 998 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained grounds, excellent staff.
Stayed 1 night in May 2024
Response from Hillary, AGM Hampton Inn & Suites Springfield on 23 May 2024
Thank you for taking the time to write to us about your experience, we appreciate knowing that you had such an enjoyable stay!Our staff appreciate the shout out! As well we are thrilled to hear you were pleased with our amenities and that you enjoyed them in comfort and cleanliness. We would love the opportunity to host you again for future visits. Thank you again for staying with us, and for reviewing us, until you return, we wish you safe travels!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at check in
Stayed 1 night in May 2024
Response from Alex on 15 May 2024
Thank you so much! Enjoy your Stay!

2/10 Terrible

Ruediger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I looked for accomodation I searched by Washington DC Metro Center. I have no idea why their hotel showed up in the Expedia result list. I was mislead and by it and booked. Upon arrival at the airport I noticed the problem. Hampton Inn & Suites where not willing to return the about $1,200 I had paid. Great service! Thanks to them I enjoyed staying at another hotel of another company in Washington DC.
Stayed 5 nights in Apr 2024
Response from Hillary, AGM on 11 May 2024
Thank you for leaving a review, we do always recommend our guests review cancellation policies and booking details that they select when making a reservation through a third party. We are sorry you are disappointed in your booking and are sorry to see a review of topics like "cleanliness" from a guest who didn't get to experience a stay with us. We do wish you the best with the customer service issue you experienced.

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well situated. Breakfast was very good in the morning.
Stayed 1 night in May 2024
Response from Hillary, AGM on 7 May 2024
Thank you kindly for leaving us a review, we appreciate when guests give us feedback! We love to know that you had a 5 star stay, and that you enjoyed our delicious hot breakfast! We would love to have you back on your next visit to Downtown Springfield and with you the best in your travels!

10/10 Excellent

Nicole

Stayed 1 night in May 2024

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our stay was ok no real big issues. Just felt dated and terrible smells in the hallway. Elevators also dated and scary.
Stayed 1 night in Apr 2024
Response from Hillary, AGM on 7 May 2024
Thank you so much for taking the time to leave a review! We are sorry to not have measured up in some ways, we expect a renovation soon and are so excited for an update. We appreciate your feedback and are always working to make the experience better. We prefer to know that our guests had a 5 star stay, and we would welcome the opportunity to have you return for future visits to Springfield. Thank you for staying with us.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Feb 2024
Response from Hillary, AGM on 30 Apr 2024
Good morning, Shane, Thanks so much for reviewing us! We appreciate feedback and love knowing you had a great experience with us! Thanks for sharing your 5-star opinion of us, we can't wait to have you back again!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hillary, AGM on 30 Apr 2024
Thank you for reviewing us, Rodney! We always appreciate when members share their 5 star experiences! We hope to see you again on your next visit to Downtown Springfield!

6/10 Okay

Sara

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hillary, AGM Hampton Inn & Suites Springfield Down on 27 Apr 2024
Good afternoon Sara,Thank you so much for your review! We wish we had delivered a 5 star stay, we appreciate your feedback and are always working to make the experience better. It was a pleasure to assist you during your stay. Thank you for staying with us.

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from Hillary, AGM Hampton Inn & Suites Springfield Down on 26 Apr 2024
Good afternoon Gillian,Thank you kindly for leaving us a review! We love to know that you had a lovely stay and hope to welcome you back to Downtown Springfield soon! Until then we wish you all the best!Yours in Hospitality,

8/10 Good

Steven, Centerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hillary, AGM on 23 Apr 2024
Thank you kindly for leaving us a review! We love to know that you had a lovely stay and hope to welcome you back to Downtown Springfield soon! Until then we wish you all the best!

8/10 Good

Wilma

Liked: Cleanliness, staff & service
Conditioning and heating not working properly.
Stayed 3 nights in Apr 2024
Response from Hillary, AGM on 23 Apr 2024
Thank you kindly for leaving us a review! We are sorry about your experience with the heat and a.c. we will look into what happened. We do love to know that you had a nice overall stay and hope to welcome you back to Downtown Springfield soon! Until then we wish you all the best!

8/10 Good

Charlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE OFFER OF BREAKFAST WAS GREAT AND THE CASINO CLOSE BY.
Stayed 1 night in Apr 2024
Response from Hillary, AGM on 17 Apr 2024
Thanks so much for enjoying our breakfast and close proximity to entertainment! We hope to have you visit again soon!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
The staff specifically the people when i did the check in
Stayed 1 night in Apr 2024
Response from Hillary, AGM on 15 Apr 2024
Thank you for your 5 Star review, Janice! Our staff always appreciates a shout out for doing what we love, we thank you for staying with us and look forward to hosting you again!

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Hillary, AGM on 15 Apr 2024
Thank you for your 5 Star review, Liza! We thank you for staying with us and look forward to hosting you again!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Hillary, AGM on 15 Apr 2024
Thank you for your 5 Star review, Cheryl! We thank you for staying with us and look forward to hosting you again!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice area not so much
Stayed 1 night in Apr 2024
Response from Hillary, AGM on 15 Apr 2024
Thank you for your 5 Star review, Karen! We thank you for staying with us and look forward to hosting you again!

10/10 Excellent

Leopoldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hillary, AGM on 15 Apr 2024
Thank you for your 5 Star review, Leopoldo! We thank you for staying with us and look forward to hosting you again!

10/10 Excellent

Patrice

Stayed 2 nights in Mar 2024
Response from Hillary, AGM Hampton Inn & Suites Springfield on 26 Apr 2024
Good afternoon, Patrice,Thank you kindly for leaving us a review! We love to know that you had a 5 Star stay and hope to welcome you back to Downtown Springfield soon! Until then we wish you all the best!Yours in Hospitality,

10/10 Excellent

claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was awesome. The trucks driving by were a little loud. But overall it was a good stay.
Stayed 1 night in Mar 2024
Response from Hillary, AGM on 15 Apr 2024
Thank you for your 5 Star review, Claire! We are so happy you enjoyed our complimentary hot breakfast. We thank you for staying with us and look forward to hosting you again!

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location within in minutes from what I had to do while here in springfield
Stayed 1 night in Mar 2024
Response from Hillary, AGM on 15 Apr 2024
Thank you for your 5 Star review, Stacey! We thank you for staying with us and look forward to hosting you again!

10/10 Excellent

Victoria

Travelled with family
The hotel was clean, affordable, and offered a full breakfast buffet! Best I’ve ever seen!
Stayed 1 night in Mar 2024
Response from Hillary, AGM on 15 Apr 2024
Thank you for your 5 Star review, Victoria! We are thrilled you enjoyed our complimentary full breakfast! We thank you for staying with us and look forward to hosting you again!

10/10 Excellent

Fei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy. The hotel is close to all attractions. Everything was clean and working. Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Hillary, AGM on 15 Apr 2024
Thank you for your 5 Star review, Fei! We thank you for staying with us and look forward to hosting you again!

2/10 Terrible

Colton

Travelled with family
Disliked: Cleanliness
Rooms were filthy. Walls, floors, sheets, bathroom, yuck
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Feda

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We had a comfortable and clean room. Gluten free breakfast choices would be a great addition.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip
Stayed 1 night in Feb 2024

10/10 Excellent

RAMACHAND

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Surinder

Travelled with family
Liked: Staff & service, property conditions & facilities
Was only given one key for two adults. Didn’t inform about how to sign up for Wi-Fi.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jeremiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a nice pool (pool shower was leaky though). Gym was immaculate. Staff was very nice and helpful. Breakfast had a lot of yummy options and was free. Room was nice but would have preferred a closing/ locking door on the bathroom. It was a sliding door and kiddos kept busting in on people! Surrounding area of the hotel was a little sketchy. They sold tickets to the basketball hall of fame at a discounted rate which was AWESOME
Stayed 1 night in Feb 2024

8/10 Good

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 1 night in Feb 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and friendly front desk staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice front desk staff Santino super nice and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Assaad

Travelled with family
Liked: Amenities
The hotel is very clean and quiet . The staff are very friendly and professional.
Stayed 2 nights in Jan 2024

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Jasanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alyssa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2024

8/10 Good

Krystle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Vanessa

Travelled with pets, Travelled with partner
Disliked: Staff & service
Well to start, it is $50 per night for incidentals, not $50 per accommodation. However, by the time they tell you this, it is non-refundable. As it is suppose to be pet friendly, it truly is not. I brought my cat with me and I always put a towel under the litter box so it doesn’t get all over the floor. However, they charged me $60 to vacuum up a little bit of litter. Mind you, we always clean the room up before we leave so it wasn’t a mess. Wish I would’ve read the google comments prior to booking it as others have had similar experiences.
Stayed 3 nights in Dec 2023