All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
There was no non pork meat for me to eat for breakfast
Antwon
Stayed 2 nights in May 2024
Response from Jaclyn on 27 May 2024
Dear Antwon,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the non pork meat. We hope you give us another chance to make your stay one to talk about. Hope to see you next time you are in the area. Thank You
8/10 Good
Charles
18 May 2024
Liked: Cleanliness, staff & service
Charles
Stayed 1 night in May 2024
Response from Jaclyn on 20 May 2024
Dear Charles,Thank you for the feedback. We appreciate your support!
Response from Best Western Clearlake Plaza on 16 May 2024
Dear Rita, we are happy that you had a great experience. Hope to see you again next time you are in the area!
4/10 Poor
Peter
13 May 2024
Peter
Stayed 4 nights in May 2024
Response from Best Western Clearlake Plaza on 16 May 2024
Dear Peter, Thank you for taking the time to rate your stay with us. We hope you will give us another opportunity to provide you with an exceptional experience.
6/10 Okay
William
7 May 2024
William
Stayed 1 night in May 2024
Response from Jaclyn on 9 May 2024
Dear William,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You
6/10 Okay
Jeffrey, Somerville
5 May 2024
Jeffrey
Stayed 1 night in May 2024
Response from Jaclyn on 7 May 2024
Dear Jeffrey,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
6/10 Okay
Lise
Business traveller
3 May 2024
Disliked: Property conditions & facilities
The front desk girl could be friendlier. The rooms are run down and outdated.
Lise
Stayed 1 night in May 2024
Response from Best Western Clearlake Plaza on 3 May 2024
Dear Lise, Thank you for taking the time to rate your stay with us. I hope you will give us another opportunity to provide you with an exceptional stay.
8/10 Good
John
2 May 2024
John
Stayed 1 night in May 2024
Response from Jaclyn on 26 May 2024
Dear John,What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.
The only downside of this stay was the pet charge. Most charge in the $10 dollar range where their charge was $40. Excessive.
jerry
Stayed 1 night in Mar 2024
Response from Jaclyn on 5 Mar 2024
On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the pet charge. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You
Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!
8/10 Good
Sonja
Travelled with partner
11 Feb 2024
Liked: Cleanliness, staff & service, amenities
The property is a bit worn and the back of the building looks a bit sketchy at night, but everything was very clean, the bed was comfortable, and the staff was great. Was a fine place to stay while passing through the area.
Sonja
Stayed 1 night in Feb 2024
Response from Jaclyn on 12 Feb 2024
What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.
8/10 Good
Michael
Travelled with partner
31 Jan 2024
Liked: Cleanliness, staff & service, amenities
.
Michael
Stayed 1 night in Jan 2024
Response from Jaclyn on 1 Feb 2024
Thank you for the feedback. We appreciate your support!
My room was very spacious and clean! The pool was very nice and clean. The employees were very friendly as well!
The bed was comfortable and I had a great nights sleep.
Excellent place to stay! Thank you!
Aaron
Stayed 1 night in Jan 2024
Response from Jaclyn on 27 Jan 2024
We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!
It smelled musty. The bed was as hard and uncomfortable as sleeping on only a box spring or on the floor. Paint peeling in the bathroom. Not clean. I would not recommend this place to anyone. Way overpriced for what you get!
Dawn
Stayed 1 night in Jan 2024
Response from Jaclyn on 25 Jan 2024
On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You
Response from Best Western Clearlake Plaza on 25 Jan 2024
Dear Dennis, Thank you for taking the time to provide us with feedback from you recent stay with us. We are happy to hear you had a great experience. Hope to see you again next time to you are town!
Traveler nurse..found toothbrush from previous guest in shower..breakfast did start until 7..had to be at work at 7..disappointed
Michelle
Stayed 1 night in Jan 2024
Response from Best Western Clearlake Plaza on 20 Jan 2024
Dear Michelle, Thank you for taking the time to leave us a review. We are very sorry for any inconvenience you may have experienced. We hope you will give us another chance to make your stay one to talk about. Thanks again & be safe
8/10 Good
Britnie
16 Jan 2024
Liked: Cleanliness, room comfort
Room was clean, and the clerk friendly. It was a bit noisy.
Britnie
Stayed 1 night in Jan 2024
Response from Jaclyn on 16 Jan 2024
Thank you for the feedback. We appreciate your support!
The staff was very polite and helpful. The room was clean. The only issue I had was my card being double charged for the reservation, which the staff quickly helped to get resolved and provided me with extra receipts to help dispute the charge.
Emily
Stayed 1 night in Nov 2023
Response from Jaclyn on 20 Nov 2023
Dear Emily,What a pleasure it was to hear about your positive experience with us.We appreciate you taking the time to give us feedback from your stay with us.
Dear Dennis,We truly appreciate the feedback! We are so happy that you had a great experience. We hope you come visit us again soon!
6/10 Okay
Charles T
Travelled with family
13 Nov 2023
We’d stayed here before and considered it OK.
Check-in was difficult because we’d booked on Expedia and clerk had difficulty finding. Key to room didn’t work/ replacement did.
Breakfast area inside lobby just not very nice. Clean, food ok, staff was friendly and helpful; maybe a separate room or partition or something (too much like a lunch counter at a “truck stop”.
Separate fee for pet was excessive at $40 plus tax. We expect a fee. Pet a small poodle.
Check-out annoying in that I asked for receipt and they couldn’t/wouldn’t provide. Said it would be e-mailed. I had to follow-up next day as no e-mail receipt received. Referred to Expedia.
Outside sign not lighted upon arrival about 7:00 PM. Told them it was difficult to find. We have/know how to use “maps”.
Easy enough to improve, I think. Fairly new property.
Charles T
Stayed 1 night in Nov 2023
Response from Jaclyn on 18 Nov 2023
Dear Charles,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the inconvienences. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You
This had to be the absolute dirtiest hotel I've stayed in here in the USA. I'd half way expect it in a 3rd world country, but not here.The floor was slick with grime. the tub had hair in it from previous guests. The bed was as hard as a brick. I had to wake up the front clerk when we arrived. I'd have walked out, except I had already paid and reserved the room on Hotels.com. :(
Rick
Stayed 1 night in Oct 2023
Response from Jaclyn on 26 Oct 2023
Dear Rick,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty room, and uncomfortable bed. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You
8/10 Good
Laurel
22 Oct 2023
Laurel
Stayed 4 nights in Oct 2023
Response from Jaclyn on 12 Nov 2023
Dear Laurel,Thank you for the feedback. We appreciate your support!
8/10 Good
Michael
22 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Good Value
It was hard to see the hotel at night. The parking lot wasn’t lit either. Exterior was very drab. Breakfast area small and tucked into small lobby area. Didn’t use the pool. Room was clean, beds and pillows comfy. Carpet worn and soiled, kept our slippers on. Shower was good and hot. Toilet seat lid was broke and moved around a lot. Coffee was fine. This hotel worked for us while traveling. Wouldn’t want two nights or more.
Michael
Stayed 1 night in Oct 2023
Response from Jaclyn on 22 Oct 2023
Dear Michael,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about carpet and toilet seat. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You
6/10 Okay
Delbert
Travelled with family
21 Oct 2023
Liked: Cleanliness
Nothing special but clean. Breakfast was terrible.
Delbert
Stayed 1 night in Oct 2023
Response from Jaclyn on 22 Oct 2023
Dear Delbert,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the terrible breakfast. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You
4/10 Poor
Panagiotis
18 Oct 2023
Disliked: Cleanliness
Dirty linens
Panagiotis
Stayed 1 night in Oct 2023
Response from Jaclyn on 19 Oct 2023
Dear Panagiotis,On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty linens. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You
Stayed at this hotel overnight on our way home from a long weekend. Hotel is small but comfortable. Pool but no hot tub. Decent breakfast. A number of eating options close by but not within walking distance.
Martha
Stayed 1 night in Oct 2023
Response from Jaclyn on 17 Oct 2023
Dear MarthaThank you for the feedback. We appreciate your support!
10/10 Excellent
valentin gabriel
15 Oct 2023
Liked: Property conditions & facilities
valentin gabriel
Stayed 2 nights in Oct 2023
Response from Jaclyn on 24 Oct 2023
Dear Valentin,Thank you for the feedback. We are so happy to hear that you had a great experience. We appreciate your time and support!
What a great motel, much better than the others we have stayed in! Great place, great staff, clean and tidy, really nice breakfast to set you for the day too. Wouldn’t hesitate to stay again or recommend if a motel in this are is what you are looking for then you won’t find better
Neil
Stayed 1 night in Oct 2023
Response from Best Western Clearlake Plaza on 13 Oct 2023
Dear Neil, Thank you for taking the time to give us feedback from your recent stay with us. We are happy to hear that you had a great experience. Please come visit us again soon!
No complaints, definitely mark this location as a favorite for the future.
Angela
Stayed 1 night in Sep 2023
Response from Best Western Clearlake Plaza on 27 Sept 2023
Dear Angela, thank you for the feedback from your recent stay with us. We are happy to hear you had a positive experience. Hope to see you again soon!
6/10 Okay
Thomas
26 Sept 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Box like mattress
The bed was extremely hard.
Thomas
Stayed 1 night in Sep 2023
Response from Jaclyn on 26 Sept 2023
Dear Thomas, On behalf of all our staff we wanna first thank you for staying with us and we would like to apoligize for the inconvienence about the dirty room. We hope you give us another chance to make your stay one to talk about. hope to see you next time you are in the area. Thank You