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Reviews of Baymont by Wyndham Springfield IL

2.5 out of 5
Baymont by Wyndham Springfield IL
5871 S Sixth Frontage Rd, Springfield, IL

Reviews

5.4
Rating 10 - Excellent. 142 out of 1003 reviews" "
Rating 8 - Good. 185 out of 1003 reviews" "
Rating 6 - Okay. 171 out of 1003 reviews" "
Rating 4 - Poor. 240 out of 1003 reviews" "
Rating 2 - Terrible. 265 out of 1003 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Shane

Worst experience at a hotel ever the sheets were dirty. The toilet would not flush the room smelled of something awful and the TV had no volume. We were there total of 15 minutes. They were gonna put me in another room, but my fiancé did not want to stay any longer after the room we’ve already been in and they refused to give me a refund, these people are they are devious they are nobody ever had to deal with. They do the bare minimum to keep this property open and have people staying less than satisfactory conditions not under any circumstances book unless you want to be ripped off.
Stayed 1 night in May 2024

4/10 Poor

Patricia

Disliked: Amenities, property conditions & facilities
Hair dryer not working. TV didn’t work initially-took 2 complaints to get corrected, but staff very helpful after the 2nd complaint. Toilette seat doesn’t fit toilet. Online info said includes breakfast. Got there and informed no breakfast-under repair/cleaning? Hard pillows but comfortable bed.
Stayed 1 night in May 2024

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Tracy

Disliked: Property conditions & facilities
Pool was closed. No breakfast after it was advertised. Extremely disappointed. Stay away. There was dust and debris in my room and a good sized wolf spider in the hallway. Ice machine was broken and the snack machine wouldn’t take quarters so it kept my paper money. Peeling and ugly paint on the walls! Really bad wallpaper in the elevator.
Stayed 1 night in May 2024

2/10 Terrible

Melanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing worked that was listed and staff was kind of shady acting
Stayed 1 night in May 2024

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast, no pool, no gym. Jacuzzi didn’t work. Wanted $100 cash down payment.
Stayed 4 nights in May 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Jean

Disliked: Cleanliness, amenities, property conditions & facilities
Property advertised hot tub pool and free hot breakfast. None were available. No remote for TV. Picked up phone to call front desk. Phone had caked on dirt. Front desk line was always busy and I didn't want to use receiver more than I had to. Toilet seat too small for toilet itself. Would not recommend, won't stay again. Thank u
Stayed 1 night in May 2024

4/10 Poor

Vicki

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel advertised one price for bringing my two miniature dogs -$10 apiece, as you'll see on the Expedia site - then charged $50 in cash once I arrived, more than double. They also required $100 in cash as a deposit before checking in. Because I had prepaid, I felt it wasn't worth changing hotels - but I felt like it once I saw the room. The hotel room's refrigerator, TV and air conditioning were either nonfunctional or working very poorly. Mold had collected around the shower handle, and the walls and carpet were dirty and missing in spots.
Stayed 1 night in May 2024

2/10 Terrible

Rosann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this property should be shut down it's falling apart theirs mold on the ceilings the lights in the hallway to our room weren't working there was mold on the ceiling - our room and the entire building stunk- our room stunk- the room had holes in the carpeting the wall were cracked - I took pictures of everything the car port for check in- the roof was falling down this place is a disaster -I want my money back
Stayed 1 night in May 2024

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

6/10 Okay

Brittney

No pool or free breakfast as stated
Stayed 4 nights in Apr 2024

4/10 Poor

Yolanda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Furniture is antiquated, never any breakfast, bed is hard.
Stayed 2 nights in Apr 2024

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Pool and hot tub not working. No breakfast being served. 80 dollar CASH deposit required to check in. Jetted tub faucet was so slow i quit trying to fill tub after an hour. Then had to manually hold drain open to empty the tub. Tv remote did not turn tv on and off or control the volume.
Stayed 2 nights in Apr 2024

6/10 Okay

Gerry

Disliked: Property conditions & facilities
No breakfast Indoor Pool closed
Stayed 2 nights in Apr 2024

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
They have a 2 signs up that say, "not serving breakfast, sorry for the inconvenience" and "pool not working". Both were advertised in Expedia and they also forced me to pay a $80 cash deposit in addition to paying Expedia. I really am going to seek out a refund for this horrible experience and report them to better business bureau
Stayed 1 night in Apr 2024

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was pleasant and it was very clean, but inconvenient as you had to have a cash deposit, no pool, and no breakfast and to get the deposit back you had to go and find a worker to check the room first.
Stayed 1 night in Apr 2024

8/10 Good

Mohammed

Stayed 2 nights in Apr 2024

4/10 Poor

Joe

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
The check in clerk was rude. They required an $80 CASH deposit which we were not informed of. There was no breakfast served which was supposed to be available. At Check out we had to wait for them to go up and inspect our room before they would return our $80, The morning clerk was at least courteous.
Stayed 1 night in Apr 2024

2/10 Terrible

Debbie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
no breakfast as advertised and pool was out of order. the maintenance was horrible!!
Stayed 1 night in Mar 2024

2/10 Terrible

Larina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cash deposit only, pool out of order, place smelled, wanted to cancel was told to call the next day, when called no one answered, staff unpleasant and looked dirty, no continental breakfast like advertised. Just very terrible experience.
Stayed 2 nights in Mar 2024

2/10 Terrible

rodolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing the swimming pool and the Jacuzzi was out of service no breakfast the room has mosquitoes and smells
Stayed 1 night in Mar 2024

4/10 Poor

Steve

Disliked: Staff & service, property conditions & facilities
Customer service needs to be improved
Stayed 7 nights in Mar 2024

2/10 Terrible

Stephanie

Travelled with group
Disliked: Amenities, property conditions & facilities
Where to begin...first, nothing that was listed on Expedia was true when we got to the property. There was no breakfast, no pool, no $100 charge card deposit, and they said I hadn't already paid for the room when I had. They made me pay them $80 CASH for a room deposit and give them my credit card for the room charge. The lady at the desk couldn't explain anything; she just kept repeating that everything was hotel policy. She gave me a sheet to explain hotel policy, but wouldn't let me keep it or read it - she made me sign it and hand it back to her. What good is that? The whole property is old and run down and beat up, and looks nothing like the website photos. The photos are clearly stock photos. The room was old and broken and beat up (but it WAS clean). The bathroom faucet was loose and floppy, the TV remote didn't work, the AC/heat unit ran but didn't actually work, there were very few outlets and none where you need them, the bathroom caulk was dirty and chipped, etc. If it hadn't been late at night and the middle of a storm, we would have left.
Stayed 1 night in Mar 2024

2/10 Terrible

david

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked it because the ad on this site said it had a pool, a hot tub and free brekfast. They offered NOT ONE of these things! The facility was run down, dirty and smell like marijuana throughout the motel. And the had the GALL to demand an $80 cash damage deposit at check-in. Worst online booking I have ever made!
Stayed 1 night in Mar 2024

4/10 Poor

Clint

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

2/10 Terrible

Tim

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They advertised free breakfast and when I checked in the front desk told me that they don't serve breakfast. One of the staff members said that they had not served breakfast for a while. If this is the case, the management needs to remove this from their description. They don't tell you in advance that you have to give them an $80.00 cash security deposit when you arrive. They will not let you use a credit card or debit card for the deposit. Cash ONLY! Luckily, I had cash on hand. Over my career, I have stayed in thousands of hotel rooms. This is one of the worst properties that I have stayed in.
Stayed 1 night in Feb 2024

2/10 Terrible

nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered free breakfast and pool and did not have either one, did not give a discount. Needed a cash deposit in addition to payment.Property is very run down, will never stay there again.
Stayed 1 night in Mar 2024

2/10 Terrible

Vinny

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was never there. Thy took a $80 cash deposit and told me to collet it when I checked out. Well I waited an hour for someone to come to the front desk at 5am and never they never came. Sign said be back in 15 min. So now I’m out $240 for the two nights and $80 deposit. Worst experience with a hotel I’ve had ever.
Stayed 2 nights in Mar 2024

2/10 Terrible

Donna

Travelled with partner
Do not stay at this hotel. They charge $80 for a damage deposit. They had no pool available, no breakfast and we had to wait 2 hours to checkout because no one was at the front desk first thing in the morning. Our room was clean, but that is the only good point.
Stayed 1 night in Mar 2024

4/10 Poor

Perry

Travelled with family
Disliked: Property conditions & facilities
No breakfast when clearly stated breakfast included. No pool, when stated pool included. Cash deposit required, no credit card. Rooms were trashed and had to beg to get another room. Room had bed torn up and mattress on the floor. Also all bedding wadded up on the floor. Tv doesn’t work. Tried to cancel reservation due to all these issues and was not allowed to cancel. Seems sketchy and in safe. Not happy we couldn’t reach Expedia for a resolve to this either.
Stayed 1 night in Mar 2024

2/10 Terrible

Kristin

Travelled with family
Disliked: Amenities, property conditions & facilities
This property is falsely advertised on their Facebook page and through Expedia. The hotel boasts breakfast and pool, but both haven’t been offered for months. The breakfast is no longer served and the pool hasn’t been working for months. The most disturbing thing is asking your guests for an $80 cash deposit. This isn’t listed on their website through Expedia or corporate. After paying in full through Expedia, why do I need to give a cash despoit and why do you need my card? The property is severely run down. Broken lampshades, light didn’t work in lamp, stains all over the walls, ripped mattress covers, the air conditioner was filthy full of debris and food. I could not wait to get out of here and we checked out before 7:00 AM. The pictures on the website of the lobby look nothing like the property. The clientele was also disturbing. I’ll never stay here again and I’m severely disappointed in my booking. Corporate needs to step in to the practices being done here.
Stayed 1 night in Mar 2024

2/10 Terrible

Sue

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is run down and very shabby. A refund is in order due to the fact that I phoned the hotel in advance to be sure a working pool was onsite and breakfast was provided (two of our standard requirements). Was told yes to both. However upon checkin was told breakfast is not currently being served and the pool is not open. This is totally unacceptable.
Stayed 1 night in Mar 2024

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the absolute opposite of what was advertised. The pool was closed & they were not seving breakfast. The floors were stained and dirty, the elevator smelled like smoke, in fact there was a nasty smell throughout the entire hotel. The previous occupant of the room had left articles of clothing in the room, the coffee maker still had grounds in it...I could go on and on. On top of all that, even though we had a reservation & had paid by credit card, they required an $80 cash deposit! I would NOT recommend this hotel!
Stayed 1 night in Mar 2024

6/10 Okay

Tyrone

Travelled with family
Disliked: Amenities, property conditions & facilities
The Hotel does not serve breakfast as advertised… The Hotel rooms do not look like the rooms on Expedia… I couldn’t even buzz the front desk from my room cause the phone cord was missing to connect the handset… I tried calling with my cell phone to get WiFi code and no answer… I gave it a 3 overall cause I didn’t see any bugs and the room was clean just run down as hell… I gave a 4 cause there is a McDonald’s right next door…

2/10 Terrible

Artria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was closed and there was no breakfast as both were advertised when booking. There were also bedbugs in my hotel and I am still awaiting a refund after not even staying a full night to the the infestation. I have pictures with proof as well.
Stayed 2 nights in Mar 2024

2/10 Terrible

Barbara

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady checking me in told me we could not stay there because I disrespected her. If there was any disrespect it was her to me. I said maybe I should stay somewhere else where the check in person was nicer and she said you should. We don’t want you here so I left. Also no breakfast which was advertised and no pool and she wanted a cash deposit if $80 cash which I did not have. What a terrible way to run a hotel. I will never stay at a Baymont Hotel again.
Stayed 1 night in Mar 2024

4/10 Poor

Yolanda, Charleston

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very run down,needs alot of maintenance. Refrigerator does not keep things cold, musty smelling.Only 1lamp worked in room,no other light bulbs in lamps.The drain plug was laying in the sink.T.V. remote would not work. Manager on duty was not a pleasant person when checking in- not sociable.ice machine broken no breakfast,and no pool. Outside of building needs cleaned up.
Stayed 1 night in Mar 2024

8/10 Good

PAUL

Liked: Cleanliness
Disliked: Amenities
Pool is closed and no breakfast were the first words I heard upon checking in at 2:15 am. Then a $80.00 cash fee was needed in order to check in. This time the fee was returned upon check-out.
Stayed 1 night in Feb 2024

4/10 Poor

Phillip

Travelled with partner
Disliked: Amenities, property conditions & facilities
They dont say anything aboout the pool being closed and they stopped the breakfast. You also have to pay 80 to 100 dollars in CASH ONLY before you can check in. Plus you have to pay per pet and if you smoke. I spent more on the deposit than on the room. The sheets dont fit the beds. Stand holding the microwave was broken. They used grey tape to fix a hole in the tub. Over all very disappointed with my stay.

2/10 Terrible

Tieghlor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty roach infested
Hotel doesn’t have breakfast like stated on the website or pool upon checking in went to shower and it was roaches crawling up the wall and behind the microwave went to the front desk to report it and the employee stated they would need to come check the room after he checked the room he said it wasn’t roaches because he didn’t see anything. We asked to be switched to a different room and that room was also nasty and had bugs all over the floor that was dead we asked for a refund and he stated he couldn’t give a refund because he was not a manager and that we would have to wait till the manager come in the next day. We had to check out of the hotel at 12 o’clock at night and find another hotel because it was so nasty called the next day for a refund and they stated that they couldn’t give us or do anything about it because the manager was out of town. This is a do not stay hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Joe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was greeted by a messy lobby, went to check in and they asked for a 80$ cash deposit, had to use the atm they had on site to get the cash out, went up to our room, we found a large urine stain in the fitted sheets and a large red stain going down the side of the mattress into the disgusting stained bed skirt, the next morning as we were getting ready to leave the staff came around at 11:05 am banging on all the doors on our hallway yelling “checkout! It’s time to checkout!” We then hurried out and never to be back! 0/10 stay
Stayed 1 night in Feb 2024

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful! Did not even check in despite having prepaid.
Stayed 1 night in Feb 2024

2/10 Terrible

Grant

Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Roshelle

Liked: Cleanliness
Disliked: Staff & service
Front desk staff were just very rude and unpleasant
Stayed 1 night in Feb 2024

2/10 Terrible

Emma

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay
My items were thrown away from my room whale I was out for breakfast. The GM offered no compensation and proceeded to tell me that by taking my valuables out of the room I stereotyped the housekeeper for assuming she would steal. Which turned out to be true because she went in my room while I had not checked out. The place had roaches and the linen was dirty. I am filing a complaint with better business bureau
Stayed 1 night in Feb 2024

2/10 Terrible

Brandie

Disliked: Staff & service
Stay somewhere else!
I prepaid for the room. When we got there, the guy wouldn’t give us a room. He wanted us take money out of his ATM and pay him a cash deposit of $80. Which was more than I paid for the room. I have never heard of this and was not told ahead of time I needed to do this. I would have never booked if this were case as its very sketch. I would have gladly put a card on file. Our card wouldn’t work in the ATM at first so we had to call the Uber back. Finally, their ATM worked and charged us a fee to take the money out. If we had another option at this point, we would have taken it. When we went to check out the next morning they treated us like criminals checking our room. I knew getting a cheap room was possibly going to come with some issues but I had no idea it would be like this. Never again
Stayed 1 night in Feb 2024

4/10 Poor

Corey

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities
The room was dirty. Sheets not changed, cigarette butts in the couch. Ghetto-acting staff yelling at customers. $80-100 CASH deposit for your room. I would skip this one.
Stayed 1 night in Feb 2024

2/10 Terrible

chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE!
HORRIBLE. Ive stayed at several different Baymont Inns and have never had a bad experience till I stayed at this one. Very rude staff at the front desk. $80.00 CASH deposit required before check in. Pool was not open. No continental breakfast. Fitness center was closed also. I went back to the front desk to ask why the pool was closed and no breakfast, the employee at the front desk was "too busy" on her cellphone! She knew I was standing there, she did not acknowledge me at all and only focused on her cellphone. I will NEVER stay at this hotel again!
Stayed 1 night in Feb 2024