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Reviews of The Ellery

3.5 out of 5
The Ellery
259 Elm Street, Northampton, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 219 out of 370 reviews" "
Rating 8 - Good. 102 out of 370 reviews" "
Rating 6 - Okay. 32 out of 370 reviews" "
Rating 4 - Poor. 10 out of 370 reviews" "
Rating 2 - Terrible. 7 out of 370 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

William, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay when visiting Smith College.
Stayed 1 night in May 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff: knowledgeable, friendly and professional. The room was very clean and comfortable. The only shortcomings we encountered was the bathroom's lack of a rubber bathmat or safety bars (bathtub floor is quite slippery and dangerous) and an exhaust fan switch. We were told that those issues are to be addressed shortly.
Stayed 2 nights in Apr 2024

8/10 Good

Tracey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern decor. Liked having a fridge and easy access to car. Lots of choice for breakfast and cookies and coffee available throughout day. Flashing bright light from smoke alarm was annoying in room at night along with sound of people walking around above us.
Stayed 1 night in Apr 2024

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location. The room was clean, well appointed. Perfect property to visit my daughter
Stayed 3 nights in Apr 2024

10/10 Excellent

Rachel, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our visit to Smith - just a few blocks away. Room was spotless & bed was so comfortable we didn't want to get up. My daughter loved the hygiene products in the bathroom; I would purchase them for our home if i could remember what they were! Breakfast was better than the average continental with croissants, muffins, fresh fruit, & a variety of coffee options with dairy alternatives. We were on the first level so our door was exterior, but the area is well lit, parking was right outside the door, and we felt very safe. Our flight was delayed so we arrived after check-in hours but communication with the office was friendly & welcoming, and they provided us with detailed self check-in instructions. Our interactions with them the next day confirmed their friendly demeanor. The free homemade cookies at the front desk when we checked out were delicious. We wished we could have stayed a second night! Will definitely return if we are in town again. Highly recommend!
Stayed 1 night in Apr 2024
Response from The Ellery on 30 Apr 2024
Greetings Rachel,Thank you for sharing your glowing review! We love hosting our guests who are visiting nearby Smith College, and we are delighted you all felt right at home with us.As you discovered, we understand flight delays occur, and we're glad you felt well-informed about your self-check-in. We loved meeting you all the next morning at breakfast, and we are delighted to know you will remember us should your travels bring you back to Northampton.

6/10 Okay

Steven, Missoula

Travelled with partner
Liked: Cleanliness, staff & service
This is a good, but not exceptional, property. Entry was by an outside door. Rooms are spartan, bathroom is small, starkly decorated and floors are not carpeted. The cold breakfast was quite good.
Stayed 3 nights in Apr 2024
Response from The Ellery on 30 Apr 2024
Hello Steven,Thank you for joining us at The Ellery, and we appreciate your feedback. We wish you had found more to love about our guest rooms, but are glad you joined us for our expansive breakfast. We look forward to ensuring your even greater comfort should your travels bring you back to Northampton.

8/10 Good

sharon

Travelled with group
Liked: Staff & service, property conditions & facilities
Beautiful area. You can walk to town . Staff is great. But bathroom does not have rails
Stayed 3 nights in Apr 2024
Response from The Ellery on 29 Apr 2024
Hello Sharon,Thank you for embracing our walkable location here at The Ellery! We appreciate knowing what you loved about your stay as well as where you see room for improvement, and we hope to welcome you back.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and a lovely adorable home away from home feeling…
Stayed 1 night in Apr 2024
Response from The Ellery on 22 Apr 2024
Hi Joshua,We are so glad you felt right at home with us in Northampton, and we hope we can host your next visit to town as well!

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place with special touches added with breakfast. Highly recommend!
Stayed 1 night in Apr 2024
Response from The Ellery on 18 Apr 2024
Greetings Traci,Thank you for joining us at The Ellery, and we love that you enjoyed our expansive breakfast! Your recommendation means the world to us, and we hope to see you again one day.

8/10 Good

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ellery is a solid, comfortable Inn with very accommodating staff. Perfect location to visit Northampton, Smith College and the rest of the "Happy Valley" towns. Modest but satisfying breakfast, with snacks out throughout the day. Ample parking, but also it is a nice walk down into Northampton center. Clean rooms, very comfortable beds and bedding. I am particularly happy with the dog friendly aspect if the Inn, though the 75 lb limit on dogs seems a bit arbitrary. Lots of nice restaurants in Northampton and neighboring Easthampton.
Stayed 2 nights in Apr 2024
Response from The Ellery on 18 Apr 2024
Hello Michael,We appreciate your detailed review and high score! Thank you for making yourself at home with us, and we hope your four-legged companion could join us as well.We're glad you took advantage of our daily snacks and breakfast, and that your room proved comfortable. We agree that our location is perfect for enjoying the charms of Northampton and Smith College.Come back to see us again one day!

8/10 Good

Christine

Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from The Ellery on 15 Apr 2024
Hi Natalie,Thank you for making yourself at home with us here in Northampton! We hope you found time to join us for breakfast by our fireplace, and we would love to host you again should your travels allow.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Ellery on 9 Apr 2024
Hello Jason,We appreciate your positive score, and we hope we can welcome you back to The Ellery just as soon as your travels allow.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were making a quick trip to Amherst to visit UMass and our stay was easy and comfortable. We got there very late and it was an easy check-in. The room was clean and bed was very comfortable. We had to leave early and was pleasantly surprised that the Continental breakfast was set out before 8am and we were able to eat something before heading out! They had a lovely lovely spread with the usual bread items but also hard boiled eggs, avocado spread and yogurt. The best part was all the toppings! It made it feel much more special. They had coffees and teas and also a filtered water system so we refilled our bottle before checking out. Will definitely recommend!
Stayed 1 night in Apr 2024
Response from The Ellery on 11 Apr 2024
Hello Sandy,What a pleasure to receive your five-star review following your time with us here at The Ellery. We are delighted you could join us for our elevated breakfast spread before heading to UMass, and we will pass along your compliments to our kitchen! We love that you enjoyed our many toppings and extras!Until next time!

10/10 Excellent

Melinda

Travelled with family
Liked: Amenities
It is warm and inviting, clean, and very convenient. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from The Ellery on 12 Apr 2024
Hi Melinda,We are delighted to know you will join us again should the opportunity arise! We would love to see you again.

8/10 Good

Cheryl

Stayed 2 nights in Apr 2024
Response from Ellery on 24 Apr 2024
Greetings Cheryl,Thank you for sharing your positive score, and we're glad we could settle you into your room here in Northampton so comfortably. Until next time!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good choice when visiting Smith and downtown Northampton. Walking distance to Campus and downtown
Stayed 3 nights in Mar 2024
Response from The Ellery on 2 Apr 2024
Hello Christopher,We love that you opted to join us when visiting Smith and Northampton. We love that you found our location so walkable, and we hope we can entice you back for another stay one day.

10/10 Excellent

Quinn

Stayed 2 nights in Mar 2024
Response from The Ellery on 15 Apr 2024
Hey Quinn,What a treat to find your five-star approval waiting for us! We hope your travels will include Northampton again soon!

10/10 Excellent

Gregg

Stayed 2 nights in Mar 2024
Response from The Ellery on 15 Apr 2024
Hi Gregg,Thank you for joining us in Northampton for a five-star stay in our boutique hotel by Smith College. We hope to repeat the experience soon!

10/10 Excellent

Laurent

Stayed 1 night in Mar 2024
Response from The Ellery on 15 Apr 2024
Hello Laurent,We appreciate your five-star rating more than we can express! Hurry back!

10/10 Excellent

Liberty

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff, hearty continental breakfast, nice location next to Smith College, 10 minute walk to downtown.
Stayed 1 night in Mar 2024
Response from Ellery on 25 Mar 2024
Hello Liberty,It was a pleasure to welcome you to Northampton, and we're glad our team's warm demeanor and friendly smiles were evident throughout your stay! We hope you'll be back the next time your travels bring you to Northhampton or Smith.

6/10 Okay

Carol, Mystic

Disliked: Cleanliness, property conditions & facilities
Altho they did comp part of our stay ( which we did not request) room floor was dirty upon arrival, halls ( in midst of updates to floors etc) were dirty. A convenient location when we visit friends in area but bare minimum all the way around right now. Wish them luck with help in future
Stayed 1 night in Mar 2024
Response from Ellery on 25 Mar 2024
Hello Carol,We are glad you found much to love about our location in town and we appreciate your candid review. We apologize that your room was not in the pristine condition it should have been upon arrival, and we were happy to ensure you were compensated for this inconvenience. We hope we can welcome you back one day as we are confident we can win your heart in full.

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ellery for the Northampton Backporch Fest. We were able to walk the 15 minutes to the downtown venues hosting the concerts. Walked back to the hotel at night and used the self check in process to get into our room. We enjoyed breakfast by the fire before checking out the next day. Highly recommend.
Stayed 1 night in Mar 2024
Response from Ellery on 25 Mar 2024
Hi Aaron,We are so glad you joined us during the Northampton Backporch Fest! As you discovered, our location is ideal for strolling downtown to catch the concerts at the various festival venues, and we're glad you found our self check-in to be convenient for you.Thank you for joining us for breakfast, and we hope to see you again next year!

10/10 Excellent

Celsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and easy to check out. Lovely Neighborhood.
Stayed 1 night in Mar 2024
Response from The Ellery on 19 Mar 2024
Hi Celsa,Thank you for joining us at The Ellery! We, too, love our neighborhood here by Smith College, and we are glad to hear it was easy to check in and get settled.Until next time!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looked the room entrance from outside, cleanliness, decor, tv set up- my complaint though all the guests were respectful on each side you could here there conversations clearly and I have hearing impairments so the room are not insulated well for sound issues.
Stayed 2 nights in Mar 2024
Response from Ellery on 18 Mar 2024
Hi David,We are glad you found so much to love about your stay with us at our historic Ellery hotel, but sorry to hear that noise crept through from adjacent rooms. We have noted your feedback with care, and are glad you enjoyed our decor and cleanliness overall.We hope we can welcome you back one day!

8/10 Good

Basia

Liked: Cleanliness
staff rather dull and not friendly
Stayed 2 nights in Mar 2024
Response from Ellery on 18 Mar 2024
Hello Basia,We are glad to note from your score that your stay proved pleasant overall, though we do wish our team members had made a better impression. We trust you had everything you needed, and we hope we can earn your perfect score in the future.

10/10 Excellent

Charles

Stayed 1 night in Mar 2024
Response from The Ellery on 5 Apr 2024
Hi Charles,Thank you for joining us during your time in Northampton! We hope we can count on your return one day!

10/10 Excellent

Shuzhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Ellery on 20 Mar 2024
Hello Shuzhe,Your top score makes us smile! Thank you for joining us here in Northampton for a welcoming and cozy stay!

10/10 Excellent

James

Ice area easy parking
Stayed 1 night in Mar 2024
Response from Ellery on 12 Mar 2024
Hi James,Thank you for sharing your feedback! We glad you found parking to be a breeze, and we hope to see you again!

10/10 Excellent

Michelle, Provincetown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here before and love the neighborhood and walkability, free breakfast, fireplace, and staff. Only thing for me is maybe a little too minimalist - this time I had a mirror in the room thank goodness, but very little space for things. It is fine for 1, ok for 2, but just.
Stayed 2 nights in Mar 2024
Response from Ellery on 12 Mar 2024
Hello Michelle,Thank you for your loyalty to The Ellery when you are in town, and we appreciate your candid feedback. We have noted your desire for more in-room comforts, and we are glad you have been enjoying our fireplace and breakfast on all your visits.Until next time!

10/10 Excellent

Francine

Stayed 2 nights in Mar 2024
Response from Ellery on 1 Apr 2024
Greetings Francine,Thank you for joining us in Northampton! Please don't hesitate to join us again should your travels bring you back to Western Mass!

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Streamlined to offer everything you need with nothing extraneous. Fabulous breakfast. Again, perfect but not too much.
Stayed 1 night in Mar 2024
Response from Ellery on 12 Mar 2024
Hi Ruth,We are thrilled to learn that you had everything you needed during your time with us at The Ellery! Join us again soon!

10/10 Excellent

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy beds. Large clean rooms with adequate continental breakfast.
Stayed 1 night in Mar 2024
Response from Ellery on 12 Mar 2024
Greetings Terrance,We are so glad you rested comfortably with us here in Northampton, and that you found time to join us for our expansive continental breakfast. Until next time!

10/10 Excellent

Bridgid

Stayed 1 night in Mar 2024
Response from Ellery on 25 Mar 2024
Hello Bridgid,Greetings from The Ellery! Thank you for joining us in Northampton, and we hope to see you again one day soon.

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
I have two complaints; one involves safety and the other comfort. The Ellery had no landline in the room. There are a considerable number of people who do not have a cell phone. Without a landline in the room, it would be a dangerous situation if a hotel guess was unable to easily call 911. Timing is crucial at such moments and running down the hall for help is no solution. I believe the hotel is reckless in this matter. My second complaint is that there was no reading light on one side of the bed. I as well as most people read in bed at a hotel. This would be an easy fix. And finally, the Ellery has a large, lovely fireplace. On my stay the weather was cold and rainy. There was kindling, paper and wood logs; but no fire. There was great potential for a cozy sitting room. On the plus side, the continental breakfast was very good.
Stayed 2 nights in Feb 2024
Response from The Ellery on 1 Mar 2024
Hello Joseph,Thank you for sharing your valued feedback with us. We hope you were made aware that guests are welcome to utilize the kindling and wood to start a fire in our common fireplace, but we'll make sure we add signage to reinforce this.We have also noted your suggestions for land lines and reading lights in the rooms.We hope we can welcome you back for a cozier stay one day.

8/10 Good

Brian

Liked: Cleanliness
Spacious, quiet room- comfortable bed. Great pillows and towels.
Stayed 2 nights in Feb 2024
Response from The Ellery on 29 Feb 2024
Hey Brian,What a treat to find your five-star approval waiting for us! Hurry back!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in!!! Perfect stopping point between NJ and the White mountains, NH.
Stayed 1 night in Feb 2024
Response from The Ellery on 29 Feb 2024
Hi Dana,We hope you loved your time in the White Mountains and agree Northampton is the perfect stopping point! We hope to see you on the return as well!

8/10 Good

Suzanne

Stayed 1 night in Feb 2024
Response from The Ellery on 20 Mar 2024
Hi Suzanne,Thank you for sharing your positive score with our team here in Northampton! Until next time!

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!!
Stayed 1 night in Feb 2024
Response from The Ellery on 12 Feb 2024
Hi Amber,We loved hosting you at The Ellery! Until next time!

8/10 Good

Katherine

Travelled with partner
This place is terrific
Stayed 2 nights in Feb 2024
Response from The Ellery on 12 Feb 2024
Hello Katherine,We are delighted to have earned your wholehearted endorsement following your stay with us in Northampton. Until next time!

10/10 Excellent

Susan

I especially loved the huge fireplace with cauldron in the eating area. The bed was very comfortable and clean. The products in the bathroom were top notch. I appreciate it.
Stayed 1 night in Feb 2024
Response from The Ellery on 12 Feb 2024
Greetings Susan,We are delighted you enjoyed our fireplace in our dining area, and that you rested so comfortably with us. We agree that our bathroom amenities are not to be missed, and we hope to see you again!

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean
For our one night stay, our room was very clean and spacious. Breakfast was adequate, with enough to get us started on our day. The street is interesting with many beautiful old homes. It was a nice area to walk around. A good option for an overnight in the Northampton area.
Stayed 1 night in Feb 2024
Response from The Ellery on 12 Feb 2024
Hello M,Thank you for sharing your top score after your stay with us here in Northampton. We are glad you found your room to be perfectly prepared for your one-night stay, and that you joined us for breakfast before your departure.We hope to host you again should your travels bring you back to our corner of the world!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice option
Stayed 1 night in Feb 2024
Response from The Ellery on 6 Feb 2024
Hey John,Thank you for joining us at The Ellery! We hope we have emerged as your go-to hotel for future stays in Northampton!

10/10 Excellent

Katherine

Stayed 3 nights in Jan 2024
Response from The Ellery on 20 Mar 2024
Hello Katherine,It was our pleasure to ensure a five-star stay during your time in Western Mass. Until next time!

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel just past the city center. Quiet, well kept. Lovely continental breakfast and very friendly staff.
Stayed 2 nights in Feb 2024
Response from The Ellery on 5 Feb 2024
Greetings Jaime,We are delighted you discovered us here at The Ellery! We would love to be your go-to hotel for any future visits to Northampton.

10/10 Excellent

Anne

Business traveller
Stayed 1 night in Jan 2024
Response from The Ellery on 5 Feb 2024
Hi Anne,Greetings from Northampton! Thank you for sharing your positive score and we hope to ensure your comfort again soon!Until then!

10/10 Excellent

Angie, Easthampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Close to the center of town. Quiet and clean hotel. Employees are extremely accommodating and friendly.
Stayed 2 nights in Jan 2024
Response from The Ellery on 30 Jan 2024
Hello Angie,Thank you for discovering our comfortable and clean accommodations here near the heart of Northampton. It was our pleasure to pamper you, and we hope to see you again before too much time has passed!

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and professional. Room was clean and well appointed. The complimentary breakfast is a great add-on.
Response from The Ellery on 29 Jan 2024
Greetings Vikram,What a pleasure to receive your five-star approval and compliments! We will share your kind words with our housekeeping team and our breakfast crew, and we hope to see you again before too much time passes!

8/10 Good

pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great coffee + some nice touches
My stay was good.. clean comfortable accomadations, great comfort , the desk clerk was efficient clear and professional , He responded to my intial response to my rooms scents which were very strong sweet artificial… not good for someone who has a mild sensitivity but enough that it impacts The clerk apologized and found me an alternative room without the strong smell.. I really appreciated that and will know to inquire ahead before booking my room there in the future. Coffee was great! Which is rare in hotel continental breakfasts usually !
Stayed 1 night in Jan 2024
Response from The Ellery on 29 Jan 2024
Hello Pamela,We are delighted we could ensure your comfort and relaxation with us here at The Ellery. Thank you for allowing us to settle you into just the right room to ensure a comfortable stay, and we're glad you enjoyed our coffee!We hope you will remember us the next time you are in lovely Northampton!