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Reviews of TownePlace Suites by Marriott Fayetteville North

3 out of 5
TownePlace Suites by Marriott Fayetteville North
5437 S 48th Street, Springdale, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 367 out of 546 reviews" "
Rating 8 - Good. 137 out of 546 reviews" "
Rating 6 - Okay. 19 out of 546 reviews" "
Rating 4 - Poor. 14 out of 546 reviews" "
Rating 2 - Terrible. 9 out of 546 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

TINA, Oswego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but clean, friendly staff and quiet
Stayed 1 night in May 2024

4/10 Poor

Gary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon check in - First room had ants. Moved to second room, also ants. Moved to 3rd room, no ants, but a giant pee stain on the mattress that was practically glowing through the sheets. 4th room no ants or pee stains so we stayed (the furniture looks like something someone would leave on the curb.. stained.. old). Bed was a Queen in that room (we paid for King) but I was happy to have a half way decent room so we stayed in that one. Curtains were stained, appliance looked very old etc.. This place is in desperate need of updating. The staff was great though. They expressed embarrassment at the room situation which we appreciated. Breakfast was great. High points for the staff.. low points for the actual hotel. I didn't feel unsafe so that's also a plus. Maybe we just had bad luck but based on the other reviews we were surprised at the state of this place.
Stayed 1 night in Mar 2024

8/10 Good

kenneth c griffin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jamie

Stayed 1 night in Feb 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fayetteville AR trip
The location is convenient to the University of Arkansas. Several nearby restaurants too. It's definitely worth staying at again.
Stayed 1 night in Feb 2024
Response from Richard-FOM on 2 Mar 2024
We appreciate your feedback. We look forward to your return.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Bridget

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed in my favorite hotel
This is my favorite hotel when I’m in NWA, so to give it less than perfect is tough. Unfortunately, there were some hiccups this time. TV not working and when I reported it, I basically got a shrug…like oh well! No offer to change rooms or anything. There were lightbulbs out in bedside lights. Barking dogs and screaming kids after midnight. Maybe things will improve.
Stayed 1 night in Dec 2023

8/10 Good

Vicki

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice big rooms.
Stayed 1 night in Nov 2023

10/10 Excellent

lashuna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right Place
I really enjoyed my stay. We were only there for one night for the Razorback game, but it was very pleasant and conveniently located. The staff was also very nice. I most definitely would stay again.
Stayed 1 night in Nov 2023
Response from richard s. on 19 Nov 2023
Thank you for your feedback. We appreciate you making the TownePlace Suites your go to hotel during football games. We look forward to hosting you again.

8/10 Good

David, Wichita Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the nice, quiet location and the room was very nice.
Stayed 3 nights in Oct 2023
Response from richard s. on 19 Nov 2023
Thank you for your feedback. We appreciate any and all feedback, we hope to see you again in the future. Thank you for staying with us and making our home your home away from home.

8/10 Good

kim

Liked: Cleanliness, staff & service, amenities
Zach was the most helpful on everything I needed during my stay
Stayed 2 nights in Aug 2023
Response from Director of Front Office on 22 Aug 2023
Kim--Thank you for your kind words. We hope to welcome you again soon. We'll let Zach know of your compliments.

10/10 Excellent

virat

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Director of Front Office on 22 Aug 2023
Virat, thank you for your positive review. We hope to see you again.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Darrel D. on 24 Jul 2023
Don, Thank you for staying with us and we look forward to having you back with us next time your travels bring you to Fayetteville. Until next time, happy travels!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The day staff was so amazing!!!! The pool was a lot smaller than I imagined. The rooms were very clean.
Stayed 2 nights in Jun 2023
Response from Director of Front Office on 4 Jul 2023
Jennifer,Thank you for your kind and endearing words. We strive for the highest level of hospitality and look forward to welcoming your family back soon. Until next time, happy travels!

10/10 Excellent

ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for the price we booked at. Staff was awesome and helpful. Room was clean, bed was cozy. Fridge and stove! I’d definitely stay again! Area is super quiet. Couple miles away from most things but I don’t mind!
Stayed 1 night in Jul 2023
Response from Darrel D. on 3 Jul 2023
by ron on, Thank you for your kind and endearing words. We strive for the highest level of hospitality and look forward to welcoming your family back soon. Until next time, happy travels!

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2023
Response from Director of Front Office on 2 Jul 2023
Jeffrey,Thank you for taking the time to supply feedback to us. We want to strive to provide a 9 or as close to a 10 experience as possible. Feel free to contact the property with specific feedback. Safe travels and we hope to welcome you again soon.

4/10 Poor

Kristina

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Large stain on sofa bed mattress, no linens for sofa bed, tv remote did not work
Stayed 1 night in Jun 2023
Response from Director of Front Office on 21 Jun 2023
Kristina,I will inform our housekeeping leadership of the stain mentioned on the sofa bed mattress. I apologize. The front desk has easily accessible linen for the sofa bed that can be brought to you and we would have gladly looked into what was going on with your tv remote. We hope to invite you back again, earn your business, and provide you with the standard warm welcome and hospitable service we are known for.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay
We had an amazing stay at TownePlace Suites. Every single employee that we encountered was very friendly and seemed happy to see us, from the front desk employees to the cleaning staff. The hotel was clean and pleasant and had many amenities available for our use.
Stayed 1 night in Jun 2023
Response from Director of Front Office on 18 Jun 2023
I am truly glad to hear how amazing your stay was here with us at TownePlace Suites Springdale/Fayetteville North. Each and every team member that you encountered was more than happy to see you and desire for all guests to have that hospitable feeling you experienced. I will be glad to ensure our housekeeping staff is aware of your praise.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and checked in throughout the stay to see how we were doing.
Stayed 3 nights in May 2023
Response from Director of Front Office on 21 May 2023
Thank you for your kind feedback Mary. We hope to welcome you again soon.

10/10 Excellent

Claude

Stayed 1 night in May 2023
Response from Director of Front Office on 19 May 2023
Thank you for the positive feedback. We hope to welcome you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hallway from the elevator to the room on second floor, has an unpleasant strong smell. Climate unit is a bit on the loud side. Otherwise, comfortable stay and great staff.
Stayed 1 night in May 2023
Response from Director of Front Office on 15 May 2023
We will be glad to look into the air unit and the smell in the hallway if you would give the property a call. I'm glad you were overall comfortable and I will share with the staff your compliments.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay. Made you feel like welcome family
The night manager Zach was beyond amazing! Probably the best interaction I've ever had with a hotel employee. You could tell he truly enjoyed his job and wanted to help. He laughed and joked with me and my daughter. The lobby was clean and welcoming. It felt like you were going to stay at a friend's house in the best possible way.
Stayed 1 night in Apr 2023
Response from Director of Front Office on 4 May 2023
We hope to see you again Ms. Stephanie! I'm glad she enjoyed the pageant. I'm sure it won't be long before she's winning left and right with her personality.

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Director of Front Office on 26 Apr 2023
Thank you for your positive feedback! We hope to welcome you again soon.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The staff were top notch, friendly, eager to help, could not have been better. The beds were comfortable. I would stay here again.
Stayed 1 night in Apr 2023
Response from Director of Front Office on 13 Apr 2023
Thank you for the positive feedback and we hope to see you again. I have shared your kind words to the rest of our team.

10/10 Excellent

Shawn

Stayed 1 night in Mar 2023
Response from Director of Front Office on 14 Mar 2023
Thank you for the positive feedback! We hope to welcome you again soon.

10/10 Excellent

GINGER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Director of Front Office on 25 Mar 2023
Thank you for your kind feedback, we hope to see you again!

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and friendly staff
Stayed 2 nights in Feb 2023
Response from Director of Front Office on 5 Mar 2023
Thank you for the positive feedback! We hope to welcome you again soon.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ouch
Slipped and fell in the bathtub because of unsafe conditions. Three broken bones
Stayed 1 night in Feb 2023
Response from Jordan Suggs on 14 Feb 2023
We take your concerns seriously and we’ll investigate this incident.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was excellent and Blessings to the staff ~ very friendly and helpful- we will stay again!
Stayed 1 night in Feb 2023
Response from Front Desk Manager on 1 Mar 2023
Thank you for the kind words and we hope to see you again!

8/10 Good

Jodie, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Director of Front Office on 8 Mar 2023
Thank you for your feedback and we hope to see you again!

10/10 Excellent

Brody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Response from FOM on 1 Mar 2023
We are glad you did and hope to see you again!

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed the two room suites for our party of 7, and they accommodated us by putting them next door. Very handy with kids!
Response from Director of Front Office on 1 Mar 2023
We are always happy to help and are glad you were satisfied with your rooming accommodations! We hope to see you again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and genuinely cared about helping me have a pleasant stay. Everything was clean and the room was very comfortable.

8/10 Good

LaTonia

Liked: Staff & service, property conditions & facilities
Overall a good stay
Stayed 1 night in Dec 2022

2/10 Terrible

Christa

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Our bathroom wasn’t cleaned. Clumps of hair on shower, toilet covered in urine and poop and old food found on bathroom floor. Air wasn’t working and it was hot;although the manager brought us a fan. It was disgusting

10/10 Excellent

Cindy

Stayed 1 night in Nov 2022

8/10 Good

Sandra, Apple Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the bed and pillows. Everything was very nice. We had our dog with - pet friendly and non-smoking facility. Unfortunately, there are always people who "sneak" their smokes. I have migraines and cigarette smoke is a trigger. Horrible night - caused by inconsiderate guests. Also, not surprised at check-in that the Pet coverage was $75!!! We expected $25 - $50. That was too much.
Stayed 1 night in Nov 2022

10/10 Excellent

DAVID

Stayed 1 night in Nov 2022

10/10 Excellent

DEBRA

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katie's wedding
Very pleasant check in lady. Clean and comfortable room
Stayed 2 nights in Oct 2022

10/10 Excellent

Sherri, Douglasville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

10/10 Excellent

Donato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2022

8/10 Good

CYNTHIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the overall setup of the room. Lots of storage for longer stays. Will definitely stay here again.
Stayed 5 nights in Sep 2022

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here several times a year. Always comfortable, convenient and good breakfast.
Stayed 1 night in Aug 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Mitchell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and kept up well maintained
Stayed 22 nights in Jul 2022

8/10 Good

Janet

Travelled with family
Liked: Staff & service, property conditions & facilities
Courteous staff.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jerry Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stsy
It was great! Everyone was so friendly and checked in with me via text every single day.
Stayed 2 nights in Jul 2022