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Reviews of Super 8 by Wyndham Brockton

2 out of 5
Super 8 by Wyndham Brockton
385 Westgate Dr, Brockton, MA

Reviews

6.4
Rating 10 - Excellent. 131 out of 631 reviews" "
Rating 8 - Good. 168 out of 631 reviews" "
Rating 6 - Okay. 116 out of 631 reviews" "
Rating 4 - Poor. 109 out of 631 reviews" "
Rating 2 - Terrible. 107 out of 631 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Christopher

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The facility was very clean, the room spotless. However, the room and the entire facility had a heavy cigarette smoke smell. It was so strong that you could taste the nicotine on the lips. The management gave me quite the argument on allowing my service dog even though I had lots of documentation
Stayed 1 night in Apr 2024

4/10 Poor

José

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ELIZABETH, BARTOW

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

4/10 Poor

Kayla S

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly. But the room was gross, there was slimy stuff everywhere, burn holes in the sheets, we had a window in our room but it just lead to cafeteria which was super weird and uncomfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sherma

Liked: Amenities
Everything
Stayed 2 nights in Apr 2024

6/10 Okay

Philippe Edward

Stayed 1 night in Apr 2024

4/10 Poor

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Ebonee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Ebonee

Disliked: Property conditions & facilities
The tubs needs to be replaced
Stayed 1 night in Mar 2024

10/10 Excellent

Kissy Inmaculada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating.
Stayed 2 nights in Mar 2024

10/10 Excellent

Wesley

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Kevin

Never use Expedia again.
Stayed 1 night in Jan 2024

8/10 Good

Gabrielle

Stayed 1 night in Jan 2024

10/10 Excellent

Nilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jan 2024

4/10 Poor

Gabrielle

Stayed 1 night in Jan 2024

10/10 Excellent

Joao

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 1 night in Dec 2023

10/10 Excellent

Marilyn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Edgar

Stayed 1 night in Nov 2023

8/10 Good

Eric

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 8 nights in Nov 2023

10/10 Excellent

Willian

Stayed 1 night in Nov 2023

4/10 Poor

Jose

Low quality
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk friendly and kind
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice bed and bathroom
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Room comfort
La place est bien pour le prix. Mais par contre il avait dans le loby une odeur de cigarette assez présente, mais dans la chambre nous n'avions pas l'odeur. Autres petit bémol, dans la salle de bain il avait des traces de moisissure au plafond .
Stayed 2 nights in Oct 2023

10/10 Excellent

Jean Edouard

Stayed 1 night in Oct 2023

8/10 Good

CHRISTOPHE

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Pui

Travelled with family
Liked: Staff & service, amenities
Staff are friendly. The AC doesn’t work well
Stayed 1 night in Oct 2023

10/10 Excellent

Xingwen

Stayed 1 night in Oct 2023

6/10 Okay

MR

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location moderately uncomfortable; nice staff; faucet was hard to manipulate; the tub water was dark, as if rust from the pipes had bled through… taking a bath was out. No screen after opening the window on the second floor. The continental breakfast was minuscule … Worst of all, the orange juice was bad. I had the misfortune to take a massive swallow before I realized that and was sick all day! I reported it to the front office.
Stayed 1 night in Oct 2023

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Amenities
The minute you walk through the front lobby you feel as if you were in an ashtray! The cigarette smell is the fragrance that greets you! Never again!!
Stayed 5 nights in Sep 2023

2/10 Terrible

Viviana, Hamilton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever. Towels were dirty, sheets and blankets with holes, the bathroom was never cleaned and the carpet was never vacuumed. The outlets were loose and a majority of them didn’t work. The front desk service was absolutely horrible and disinterested in the complaints we filed about the room, didn’t even apologize for the inconvenience.
Stayed 2 nights in Sep 2023

2/10 Terrible

Michele

Travelled with family
Disliked: Property conditions & facilities
This was a disgusting…nothing like picture on Expedia, smelled, broken light in bathroom , hair in sink, broken stopper in sink, carpet burns and cigarette burns in comforter in non smoking room, dust thick everywhere, huge water stains on the ceiling- only bright spot was gentleman who checked us in- will never stay in this chain or use Expedia again!
Stayed 1 night in Sep 2023

6/10 Okay

Luke

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Benson

Business traveller
Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2023

6/10 Okay

Wayne, Wichita

It’s old and seems dingy in some areas.
Stayed 3 nights in Sep 2023

2/10 Terrible

Noel, Ballston spa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off they charged my account while we were driving there at 1pm. Check in is 3pm. The bullet proof glass around the clerk was concerning. The clerk tried telling me they didn't have a room yet. It's 145pm. But they charged me. He saw my husband and changed his mind. They then again charge my debit when we check in. Now i have 2 charges and he said one would fall off in 2 to 3 days. Are you kidding me. He told me this is how it works. No it doesn't. The sheets and blanket had cigarette burns on both beds. Even on the tub.Going back to the hotel after the concert we get stopped because our license plate light was out, and the cop tells us it's a very unsafe hotel. DO NOT STAY HERE
Stayed 1 night in Sep 2023

4/10 Poor

Donghwan

Disliked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Sep 2023

2/10 Terrible

Jermaine

Stayed 1 night in Sep 2023

2/10 Terrible

Larry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The heavy smell of cigarette smoke residue hits you as soon as you walk into the lobby. Not good for anyone with respiratory issues. It’s unfortunate that you chose financial gain over a child adults and senior citizens with respiratory issues. The cigarette smoke linger in the hallway so when you walk out of your room, it’s you and your face. Also, the cigarette smoke seeps inside the the non-cigarette smoker room. I couldn’t enjoy my stay due to the heavy cigarette smoke residue. Although the hotel stay are voluntary but you should put a sign up saying smokers only. I will not recommend this hotel chain, unless you revise your smoking policy.
Stayed 1 night in Sep 2023

4/10 Poor

Katina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for 2 nights. The moment we went inside I was immediately uncomfortable. I have stayed in hotels all over Europe and the East coast of the US. I have never felt unsafe. I didn't want to stay the second night. Someone was trying to get in our room the first night. The night manager was right on it, so I was very grateful for that. People were screaming at each other in the middle of the night. The cleaning left a lot to be desired. While most areas were clean, oddly enough the walls in the bathroom were not, and around the door knob was very dirty. The elevator had someone's dirty clothes in it, they laid there for almost 24 hours. Also the vents in the elevator were very dusty and need cleaning. Clearly the owners are trying to clean the place up. People are living there in the hotel. They have a lot of work ahead of them. If you are looking for a place to just sleep, it will do. I wouldn't say again. I wish the owners the best of luck getting that place cleaned up and cleaned out. And the breakfast is good for coffee and toast. Not much there.
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charged my account 3 times for one stay. Also told me they couldn’t do nothing
Stayed 1 night in Sep 2023

10/10 Excellent

Ginette

Stayed 1 night in Sep 2023

6/10 Okay

Martin

Stayed 1 night in Sep 2023

2/10 Terrible

Callie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was double charged for the stay, once before I checked in (despite being clearly told when I booked that I would not be charged before checking in), and once after. Spoke to front desk about it and was told I would be called by a manager to resolve the issue and have heard radio silence since. Front desk also tried to talk around the issue and was less than helpful for most of the interaction. Terrible customer service all around. Place was generally in disrepair as but you get what you pay for.
Stayed 1 night in Sep 2023

8/10 Good

Deyve

Liked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was SUPER limited. The room wasnt finished being cleaned when I checked in after 3 and rushed to get there because I was told if I didn't I would have to pay a different rate because my reservation would be canceled, half the hotel was "smoking" which made the halls smell like cigarettes, I wasnt given my deposit back because I forgot to stop at the office to get the cash back and "it cant be put back on the card on file right away".
Stayed 2 nights in Aug 2023

10/10 Excellent

Raneil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

kayes

Disliked: Property conditions & facilities
Very smelly And dirty
Stayed 1 night in Aug 2023