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Stunning at a great price. Brand new hotel with very spacious rooms and super clean. Close to shopping center with several dining options. Great value.
Cannot possibly describe the insolence and horrific customer service of this hotel. They couldn’t get us into our room on time and acted as if our concern over that was an outrage. The “manager” WALKED AWAY across the lobby and watched the TV, ignoring us when we complained. Desk staff was rude, unwelcoming, and unprofessional. Such a shame as the property is very nice.
Anne
Stayed 1 night in Apr 2024
6/10 Okay
Pete, Newburgh
7 Apr 2024
Pete
Stayed 1 night in Apr 2024
6/10 Okay
carmen
6 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The Hotel is good But wen I first I arrived at the hotel for my four anniversary on April 4 I was told the pool was on maintenance that I Will be open the next day when down the next day to go to the pool I was a sign that said that the pool was closed for maintenance construction and they would be open on April 8 why did not tell me this before I booked the hotel :( I choose this hotel for my 4 year anniversary and I wanted to use the pool that’s why I reserved this one
The front desk people they horrible a lady names Maddie she look like she don’t wanna work there at all not even a smile not even good morning I asked her about the breakfast Because I was thinking they have complementary breakfast she was so rude like oh you’re the four people that asked me the same question the only one that was so nice i was the guy that worked there when I first got there on April 4 but I don’t remember his name he was so nice but beside him all the front desk people They are so rude and then have the long faces like they didn’t wanna be there.
So sad because is a nice hotel but for the price no free breakfast and no pool and nobody said anything about the inconvenience and they never apologized for it
RUDE. They costumer service there is really bad your guy need new friendly people
My Anniversary was supposed to be perfect but I was not:(
First time staying here, it’s about a year old. Our room was mostly clean although we found a random dock under the bed.
Wish it had breakfast included like many others in the area as the food at the restaurant was a bit pricey. Other than that the place was clean.
Great experience
Was there for a conference and stayed an additional night.
Great bar, good food- could have used one additional lounge server so bar tender didn’t have to cover both spaces (especially when housing folks for a conference, karate event, and cheer event)
Lori
Stayed 1 night in Mar 2024
10/10 Excellent
Anthony Lee
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Room was great! Beds were so comfortable and it was behind an outdoor mall which was walking distance to food, and other things. Staff was super friendly and told us all about the area. Pool and workout facility were clean and great to use.
It was so clean and the food is delicious! Staff is always so welcoming and helpful! This is my 3rd time and I plan on continuing to stay here whenever I need to be in the Hartford area.
Spectacularly beautiful suite, like out of a page of Town&Country magazine. However, very poor lighting in bedroom (none by the bed) required me to use my phone flashlight to see buttons on TV remote and stumble in the dark. The thermostat was so high tech that I was unable to figure it out so was uncomfortably warm all night. Stunning bathroom, but rain shower head so high I couldn't adjust it. This beautiful hotel needs to make itself more comfortable.