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"I booked a night here with my husband and our baby for my husband's birthday during our first visit to Bristol. I mentioned that we would be celebrating my husband's birthday when I contacted the hotel to request a cot for our baby. When we arrived in our spacious room there were all sorts of treats, bubbly, decorations and a birthday card. The staff really went above and beyond to make it a special stay. We were also given vouchers for coffees and drinks at the bar. So many thoughtful touches and every member of staff we met was incredibly friendly. We will absolutely return the next time we come to Bristol."

"Excellent service, delicious food and great location."

"Was good "

"Very nice property in a safe place. Would definitely recommend. "

"Staff were fantastic. Helpful, polite and always willing to help"

"We had a wonderful time, staying for four nights. We arrived to check in and were greeted so warmly that we instantly felt at home. All the staff were friendly and helpful throughout our stay. The complementary breakfast was very good and given that the hotel was super busy, it was a thing of wonder that the kitchen and serving staff were able to keep all the options topped up and the tables quickly cleared and cleaned and ready for the next breakfasters! We found it to be quite a jolly affair. Our room was internal facing so no view but super quiet. Everything in the room was clean and comfortable, although some extra drawers would have been useful to unpack a few more things from suitcases. The hotel is in a good location and everywhere was easy to walk. It was also easy to walk to and from the bus and train stations - it's possible to visit the city of Wells by bus if you don't have a car. All in all, a very enjoyable stay that exceeded our expectations. "

"Beautiful hotel and setting. Small issue with our bed. This was resolved quickly by staff. Recommended hotel and location. "

"We had a wonderful experience at this property. The location is perfect. We traveled via train and the station is literally right across the street. As for the hotel it has wonderful ocean views. It is the perfect starting point for a walk along the waterfront. I am a huge Agatha Christie fan so this was the perfect place to stay and start our experience. The hotel is very grand - like the name - but also very inviting and comfortable. All of the staff were wonderful. Highly recommend!"

"great hotel in a beautiful location"