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Dear Rudy,We appreciate receiving feedback from your recent stay at Tru by Hilton Portland Airport Area. It's fantastic to hear our team's excellent service enhanced your time on our property! Thank you for sharing your thoughts with us. We look forward to welcoming you back for another perfect stay!
10/10 Excellent
Bette
26 May 2024
Liked: Cleanliness, amenities
Always stay at Tru because of many reasons.
Bette
Stayed 1 night in May 2024
Response from General Manager on 28 May 2024
Thank you for your review of Tru by Hilton Portland Airport Area. We are so grateful for your continued loyalty. It means the world to us to know you choose us for your home away from home. We look forward to your next stay with us.
Dear John,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back to Tru by Hilton Portland Airport Area for another great stay with us.
We enjoyed our stay in this hotel and offer a very good breakfast
Maria Beatriz
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Maria,Thank you! We know there's no better way to start a busy day than with a delicious breakfast, so we are happy you were impressed. It would be an honor to welcome you back to Tru by Hilton Portland Airport Area on future trips to our area.
This is a very basic hotel in an area surrounded by big box stores, major roads, and large parking lots. They offer a basic breakfast.
I thought it was poor value for money; very overpriced. I was, though, grateful to have the shuttle to the airport at 4:00 in the morning.
Gayle
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Gayle,Thank you for sharing your experience. While we're pleased you appreciated the convenience of our airport shuttle, we're sorry to hear you found the value lacking. Your feedback is invaluable; we will consider it as we strive to improve. We hope to welcome you back for a better experience in the future.
Dear Tim,Thank you for staying with us and taking the time to share your thoughts. We're glad your overall stay was pleasant, and we appreciate your feedback. Should you be in the area again, please come back to see us.
Breakfast was okay. Wasn't a fan of the cheese omelettes since they were weirdly dense texture wise. One of the elevators kept making weird noises when moving and sounded like it was wobbling a lot. Beds were very stiff and pillows weren't great.
However, the staff was very nice. The rooms were clean, and it feels more of a one day sorta stay than anything else.
Brandon
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
Dear Brandon,Thank you so much for taking the time to share your thoughts on your recent visit. We're thrilled our hospitable team and high standards of cleanliness left a memorable impression on you; however, we regret that you were not fully satisfied with your stay. Your feedback about the beds, elevators, and our breakfast offerings will be shared internally to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.
Dear Susan,Thank you for your review! We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning the high standards of cleanliness we adhere to. It was truly a pleasure having you here, and we hope you return soon.
Dear Revenge, Thanks so much for your kind review. Our staff will be thrilled to hear that they made your stay with us at Tru by Hilton Portland Airport Area a great one! Please come see us again the next time you're in the area.
Very convenient access to the 295 and Maine Turnpike 95.
Great continental breakfast.
Lisa
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Dear Lisa,We are so happy you chose Tru by Hilton Portland Airport Area during your travels. It's wonderful to know that our convenient location and delicious breakfast helped make your stay great. Thank you for your review, and we hope to see you again soon for another five-star experience.
Dear Francisco,Thank you for your perfect rating. We trust you had a great stay at Tru by Hilton Portland Airport Area and look forward to welcoming you back soon.
Standard hotel experience. Definitely needs a decor update, but rooms are clean and was good for one night.
Denise
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Denise,Thank you for your review. We're glad to hear you enjoyed our high standards of cleanliness and appreciate your feedback about the decor. Our team is always seeking new ways to improve, so your input is valuable. It would be our pleasure to host you again anytime!
This hotel was great it's modernized vibrant colors very clean 👌 the Staff was fantastic, i would definitely go back. Recommend
willette
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Willette, We're thrilled to hear that you had a fantastic experience at Tru by Hilton Portland Airport Area! Thank you for your kind words about our atmosphere, cleanliness, and staff. Your recommendation means a lot to us, and we can't wait to welcome you back for another enjoyable stay in the future.
Good location plenty of food options, Mall nearby, place was clean, staff was friendly, even breakfast was ok.. I did miss out on my points from booking through Expedia. Live and learn… price shop, then call Customer service and they’ll match-
Glenn
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Glenn,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our convenient location, cleanliness, friendly staff, and breakfast options. We look forward to welcoming you back for another enjoyable stay at Tru by Hilton Portland Airport Area.
The property was very clean and in a great location. When walking into the hotel it has cozy couches and all day coffee which you don’t always find. The breakfast was great for a free breakfast. Our room was comfy, big tv and I loved the smell of the soap and shower products. Overall it was a great property and stay! I would definitely stay there again and recommend to friends and family!
Michele
Stayed 3 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Michele,Thank you so much for the five-star review. We are so pleased to hear you enjoyed our convenient location and many comfortable, cozy amenities. We hope you will stay with us again for another peaceful stay!
Very convenient, right off the highway and only a few miles from downtown.
Brian
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Brian,Thank you for your review and for giving us a perfect rating! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. It was truly a pleasure having you here, and we hope you return soon!
Overall a modern looking facility that reminds me of a European hotel. The bed was clean and comfortable but there were spots on the floor that looked like someone spilled something and it was never cleaned. Also the toilet paper holder looked soiled, like something was spread over the back of the holder...not pleasant. The heater seemed to overheat the room no mater what it was set for. I tried calling the front desk but no one answered. There were no instructions by the phone on how to contact the front desk.
Donald
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Donald,Thank you for taking the time to leave a review. We are disappointed to hear about any inconvenience faced and lapse in service received and thank you for leaving feedback so we may help improve the experience of future guests. We hope you will consider staying with us again.
Hotel was clean and modern. Gym open 24/7 nice selection. Breakfast was a plus especially with the kiddos.
Joshua
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Joshua,It was a pleasure hosting you at Tru by Hilton Portland Airport Area! We're glad our clean rooms, 24-hour gym, and tasty breakfast added to your experience. The next time you're in the area, please come see us again.
Like no carpets in room, efficient use of space, pool table, mini store selection and hot breakfast
Debra
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Debra,Thank you for choosing Tru by Hilton Portland Airport Area. We are glad you enjoyed our well-appointed accommodations and tasty breakfast. Please make sure to stay with us again soon!
I like staying at Tru because it is convenient and a simple layout of the floors. My only negative of our stay was the Check-In person, Marian, was somewhat "snobby" when he told me that my Digital Key would not work because I booked through a 3rd Party site. I understand that I did not go through the Hilton site, but I get better deals and better service through Expedia. It was not necessary for him to announce that I didn't book directly through Hilton.
Jacquelyn
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Jacquelyn,Thank you for taking the time to leave a review. We apologize for any lapse of customer service you experienced during your stay, as this is not reflective of the high quality of service synonymous with the Hilton name. We will address your feedback to help us evolve as a resort and hope you will consider staying with us again soon.
The property was normal not that much different other properties
Abdihakim
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Abdihakim,Thank you for your feedback. If there's anything specific you feel we can improve upon, we'd certainly love to hear more from you. We hope you enjoyed your visit overall, and we'd love to welcome you back soon!
Easy to find , trafic in area was low but lights were there to allow easy exas
Leo
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Leo,Thanks for choosing Tru by Hilton Portland Airport Area. We're glad you found our hotel easily and trust you had a comfortable stay. Safe travels, and come back soon!
Dear Glaisma,Thank you for choosing Tru by Hilton Portland Airport Area and for sharing your delightful five-star review. We are thrilled you were impressed with your visit and look forward to welcoming you back again soon.
Dear Elba, Our team is so glad that your stay was so good. We at Tru by Hilton Portland Airport Area believe it is our mission to always provide our guests with an exceptional experience so your feedback is invaluable to us. We hope to be able to welcome you back for another great stay sometime soon.
There was mold growing on the edge of the molding in the shower.
Joyce
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Joyce,Thank you for taking the time to leave a review regarding your recent stay at Tru by Hilton Portland Airport Area. We're delighted to see that, for the most part, we could deliver a top-notch experience for you. However, please accept our apologies for the concerns you had with your shower. We assure you that we will relay your comments to our housekeeping team to ensure our high standards for spotless accommodations are being met. Nevertheless, it was a pleasure hosting you, and we hope to welcome you back soon for another terrific stay.
Dear Chris,We're delighted you enjoyed your stay at Tru by Hilton Portland Airport Area! Please come see us again soon.
10/10 Excellent
Sarah
28 Mar 2024
Liked: Cleanliness, staff & service
Sarah
Stayed 1 night in Mar 2024
10/10 Excellent
Paula
28 Mar 2024
Liked: Cleanliness
Paula
Stayed 1 night in Mar 2024
4/10 Poor
Tommy
Travelled with partner
26 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Room was missing tv remote. After getting a remote from the front desk, only to find out the tv does not work.
Tommy
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Tommy,The issues you raise are important to us. Please accept our apologies for any issues with the TV. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.
Clean and close to dining options and interstate high ways
Trevor
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Hi Trevor,Thank you so much for your feedback. We're glad to hear you had a great time and we truly appreciate all the guest input we receive.Tru by Hilton Portland Airport Area
Dear Kelly,Thank you for your feedback. We're very sorry to hear that the power outage disrupted your stay and have shared your concerns with our team. Guest satisfaction is of the utmost importance to us, so we'll use your input to improve. It would be wonderful to welcome you back anytime.
Dear Franc,Thank you for sharing your experience with us! We're thrilled you had a great stay at Tru by Hilton Portland Airport Area. It would be a pleasure to welcome you back for another five-star experience!
Dear Harold,Thank you for staying at Tru by Hilton Portland Airport Area. It was a pleasure having you stay with us on your recent visit. We look forward to hosting you again!Tru by Hilton Portland Airport Area
Front Desk check in Clerk Ciara was most gracious & friendly.
JoAnne
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear JoAnne,Thank you for reviewing your most recent stay at Tru by Hilton. We are delighted to hear that our staff met our high expectations for both friendliness and professionalism. We hope to host you again in the future.
Very clean and quiet. The staff was friendly and breakfast had good options.
heather
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Heather,It sounds like our accommodations, hospitality, and amenities checked all the right boxes for a top-notch stay, and we couldn't be happier! Thank you for choosing Tru by Hilton Portland Airport Area to host your visit. We look forward to your next stay, and you can count on us for another great stay. Come back soon!
Dear Peggy,Thank you for choosing Tru by Hilton Portland Airport Area and sharing your lovely review. We are delighted our convenient location and comfortable accommodations are exactly what you needed for a five-star experience. It would be an honor to welcome you back on future trips to our area.
8/10 Good
David
13 Mar 2024
David
Stayed 2 nights in Mar 2024
10/10 Excellent
Matthew
Business traveller
11 Mar 2024
It was a short stay but one I will be doing again in the future for sure
Matthew
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Matthew,Thank you for choosing Tru by Hilton Portland Airport Area. Our team is delighted you had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. We look forward to hosting you the next time you are in the area for another memorable visit.