Thank you so much for completing our online review. I am very pleased to see that you were able to enjoy the Lucky Gnome bar/restaurant. I will pass your kind words on to my staff as I am sure it will be very uplifting for them. I hope you will choose to stay here with us at The Clover Hotel for any of your hospitality needs in the future.

Thank you so much for completing our online review. I apologize that you did not enjoy your breakfast. I am not sure why the pancake system was not set up during your stay with us, but I assure you that we do offer fresh made pancakes. I hope you will give us another chance when you are in the South Bend/Mishawaka area to provide you with the exceptional service that you expect.

Thank you so much for completing our online review. I sincerely apologize as it appears that you were not completely satisfied with your stay here with us. We are continually working to improve the service that we offer to all of our guest, and hope that you will give us another chance if ever you have hospitality needs in the South Bend/Mishawaka area.

I am so very sorry for all of the issue that you had during your stay here with us. We are working very hard to make improvements with our boilers to eliminate the hot water issue we are experiencing. I will look into the a/c issues and apologize that you had to grow through having to be leaked on by a/c and be moved from your room. I will also be looking into the issue with my Guest Service Representative as this is not the appropriate behavior for my staff. I hope you will give us another chance in the future after I have had some time to work through these issues.

Thank you so much for the wonderful review. We are very pleased that you feel we are the best place in South Bend. Guests like you make our job very rewarding. I will you will choose to stay with us again in the near future.

Thank you for completing our online survey. I apologize that our pool was down during your stay. We have just had our pool heater fixed and are waiting for the health inspector to come and check the water to make sure all of the chemicals are set right. We charge deposits to help us recover the cost of any damages that occur to our rooms, terry or linen. We keep photo evidence of any charges that we determine are necessary to bring our rooms back up to quality. Once we have determined the cost of the damage we determine if we are going to keep part or all of a guest's deposit. Please feel free to reach out to me with any questions you may have.

Thank you for completing our online review. I am very pleased to see that it looks like you enjoyed your stay here with us. I hope you will choose to stay with us again for any of your future hospitality needs in the South Bend/Mishawaka area.

Thank you for taking the time to complete an online review. Your feedback is very important to us, as we use it to continually make improvements. I hope you will choose to stay with us again in the future for any of your hospitality needs in the South Bend/ Mishawaka area.

Thank you so much for completing our online survey. Your feedback is very important to us. Being so close to Notre Dame is one of the main attractions of The Clover Hotel. We are very fortunate to be able to provide accommodations for many of Notre Dame's guests.

Thank you so much for completing our online survey. I sincerely apologize for the appearance of the property during your stay with us. Unfortunately, we have seen a lot of rain lately and the landscaping crews are behind schedule at getting all of the properties cleaned up for spring. Normally our grass is very nicely cut, and it is a very nice view from the patio doors overlooking the courtyard. I hope you will give us another chance in the future.

Thank you so much for your wonderful review. We are continually making improvements to the property to make our guests stay as enjoyable as possible. I hope you will choose to stay with us again in the future for any of your hospitality needs in the South Bend/Mishawaka area.

Thank you so much for the wonderful review. I am very pleased that you enjoyed your stay with us. We are very proud to now offer food at our new restaurant, The Lucky Gnome. We also have many other food options close by. Many are in walking distance.

Thank you so much for completing our online survey. I am very pleased to hear that you enjoyed our new restaurant The Lucky Gnome. We are very excited about all of the special events we will be hosting in the restaurant. I hope you will choose to stay with us again in the future for any of your hospitality needs in the South Bend/Mishawaka area, and please stop in for dinner or just a few drinks when you are available.

Thank you so much for completing our online review. I apologize that it does not seem that you enjoyed your stay here with us. I would like to assure you that are location is very safe. I am not sure why staff did not get your tv repaired for you and that your ac was not working. I assure you that I will look into this matter immediately. I will also apologize for our pool not being open. We are currently waiting on a part for the pool heater so that we may put the indoor pool back in service. Although the weather has been warmer lately, it is still to soon to be opening the outdoor pool here in Indiana. After memorial day we hope that the outdoor pool will have had plenty of time to warm up.

Thank you so much for completing our survey. I apologize that the refrigerator and heater were a little noisy and you did not find our bathrooms to be of adequate size. I will be making sure that our maintenance team takes a look at the fridge and heater. I hope you will choose to stay with us again in the future for any hospitality needs you may have in the in the South Bend/ Mishawaka area.

Thank you so much for completing a review for us. It appears as though you were not completely satisfied with your stay, and I would like to discuss your stay with you so that I can find out what we could have done different to make your stay everything that you expect it to be. Please feel free to reach out to me so that we can discuss it in further detail. I hope you will choose to stay with us again in the future for any of your hospitality needs in the South Bend/Mishawaka area.

Thank you for completing an online review for us. Your opinion is very important to us. We use your feedback to continually make improvements to our services. I hope you will choose to stay with us again if you have hospitality needs in the South Bend/Mishawaka area.

Thank you for submitting a revue for us. I apologize that the hot water was limited. We are in the process of changing out all of our hot water heaters to ensure that our guests always have enough hot water. I am very happy to hear that you were able to experience our bar and restaurant for a little while during your stay. I hope you will choose to stay with us again in the future so that we will have the opportunity to provide you with stay you deserve.

Thank you for completing our survey. I apologize that the bar/restaurant was not open during your stay. It is now open for everyone to enjoy, so I hope you will choose to stay with us again in the future and that you try our new restaurant

Thank you so much for your wonderful review. I will share your comments with my staff as I am sure it will brighten there day. I apologize that our pool was not working during your stay as we are waiting for a part for our pool heater. I hope you will choose to stay with us again in the future for your traveling needs, and I hope you will come back and enjoy our restaurant and bar once they are open.

Thank you so much for completing our review. I apologize that the pool heater was not working during your stay. We are working on the heater to get it repaired as quickly as possible. We look forward to seeing you in the future..

Thank you so much for taking time to complete our survey. I will share your feedback with my team as I know that it will brighten up their day. Your kind words are very much appreciated. We look forward to serving you again in the future.

Thank you so much for completing our review. I am very pleased to see that it looks like you enjoyed your stay with us. I hope you will choose to stay with us again in the future.

Thank you soi much for submitting a review. It looks as though you did not fully enjoy your stay here with. I apologize for any issues you may have had and assure you that we are continually making improvements to correct any issues that our guest may have. I hope you will give us another chance in the future to provide you with the quality stay that you look forward to and deserve.

Thank you so much for your wonderful review. I always enjoy seeing feedback such as yours and will share your comments with my staff as I am sure it will brighten their day. Thank you for staying with us. I hope you will choose to stay with us again if you should ever need accommodations in our area.

Thank you so much for your wonderful review. It appears as though you enjoyed your stay here with us and I hope you will choose to stay with us in the future for any of your traveling needs in the South Bend area.

Thank you for completing our survey. I apologize that it appears we did not meet your expectations. We continue to work hard to provide our guest with an exceptional experience here with us. I hope you will give us another opportunity to provide you with the stay that you expect.

Thank you so much for your kind words and wonderful survey. Your comments are much appreciated, and I will make sure that I share them with my staff.

Thank you so much for completing a review for us. I am very pleased that it appears that you enjoyed your stay here with us and we look forward to having you stay with us again in the future for any of your travel needs.

I apologize that we did not meet your expectations during your stay. Our breakfast is the standard continental breakfast, and offers eggs, freshly made pancakes and much more.

Thank you so much for your wonderful review. It is so wonderful to see that we were able to provide you with an enjoyable experience. We look forward to having you stay with us again in the future.

Thank you for your review. Your input is very important to us as we use our reviews to continuously improve our service.

Thank you for your review. I apologize that it appears that your stay with us was not completely satisfactory. I would like to assure you that we take all of the information provided to us through our reviews to continually make improvements to our services, so thank you again for sharing your opinion.

Thank you so much for your wonderful review. I will share your comments with my team. Your comments are greatly appreciated, and we look forward to hopefully having you with us again in the future.

I would like to thank you for your review. We use the feedback from our reviews to continue to make efforts to improve our services for our guests. I apologize that we had a hot water issue during your stay. We are looking into the issue as we speak.

Thank you so much for your feedback. We use all of our reviews to continually make changes to be able to give our guests the highest quality stay that we can possibly give. Unfortunately, we dropped the ball when it came to the boiler issues we faced during your stay. I greatly apologize for your inconvenience. I hope this will not deter you from staying with us again in the future.

Thank you so much for your feedback. We use our reviews to help us determine what changes we need to make or issue we may need to address. I sincerely apologize for the boiler issues we had during your stay. We are currently having our boilers repaired to avoid any further issues in the future. I hope you will give us another chance in the future to provide you with the high quality stay that you expect from us.

Thank you so much for taking the time out of your day to give us a review. I apologize that our pool was not open during your stay with us. We are in the process of having our pool heater fixed. I hope you will give us another chance in the future to make your stay with us better. Thank you again.

Thank you for taking the time to submit a review. I apologize that you did not like your experience with my staff. Unfortunately, we do have a policy requiring a deposit and without that deposit we are not able to honor reservations. Your payment for the room has been returned.

Thank you so much for submitting a review for us. Your feedback allows us to correct any issues that we may have here at the hotel. I apologize that you had an issue with your tv and that you did not have hot water during your stay. Unfortunately, we are having complications with one of our boilers and are in the process of having it repaired.

Thank you for taking the time to submit a review. It is standard policy for hotels to collect a deposit. The Clover Hotel keeps the deposit after a room has been checked after a guest has checked out and damage to the room or its contents have been discovered. When you checked out, both rooms that you had rented were inspected. You received your deposit back for the room you rented that did not have damage. The hotel kept the deposit for the room that you held your party in and was found to have large red stains on the carpet and the bed. We have images of the damage saved to your folio and I would be more than happy to view them with you and have a discussion about the events of the evening and your party. These events include such things as setting off confetti crackers in the pool room (causing damage to our pool) and hallways. This is a very large expense for the hotel as well as having to treat the carpet in the room for stains. I am aware that the staff has spoken to you about this repeatedly and this is your third negative review that you have posted. I apologize that you are upset about us keeping your deposit, but it is necessary for us to recoup some of the money we lost repairing the damages that you and your guests created.

I would like to apologize for any issues and concerns you may have had during your stay with us. Deposits have become a very important part of our business as it is our way of paying for expensive cleaning services to get a room back to rentable condition. It is common practice for the Front Desk Manager or Front Desk Associate to check a room before returning a deposit, to ensure that the room is left in good condition. If the room is not in acceptable condition such as damage to the room or its contents, then we are required to keep the deposit to pay for extra cleaning services. When guests have parties on premises and drinks and food get spilled damaging the bedding and carpet this is a situation where we need extra cleaning services to remove the stains from the carpet and to replace the stained linen. Upon checkout the Front Desk Associate or Front Desk manager will take photos of any damages to the room and its contents and attach them to the guest's folio. This is our way of assuring that guests are not being charged if they in fact did not cause any damage to the room. Please reach out to me if you have any further concerns that you wish to discuss with me.

Thank you for taking time to complete the online survey. Surveys are an important way for us to see how each guest feels we are doing. Your input helps us to make any improvements that we may need to make as a company to make your stay with us as enjoyable as possible. We look forward to having you stay with us in the future.

Thank you for your review. Your opinion helps us to make improvements to our service to ensure that guests can enjoy their stay with us with complete satisfaction. I apologize that you did not find our breakfast to be very satisfying and will see what changes we may be able to make to make breakfast better for all of our guests. Thank you again and have a wonderful day.

Thank you for the review. Here at The Clover Hotel, we strive to provide you with exceptional service and appreciate any feedback we receive that allows us to improve the service that we offer to our guests. I hope you have a wonderful day.

Thank you for your wonderful review. Your feedback is greatly appreciated, and I will share your kind words with my staff. We look forward to having you stay with us again in the future.

Thank you so much for your review. We greatly appreciate you taking the time to share your feedback with us so that we may use your feedback to make improvements to our services and accommodations. I am very pleased that you enjoyed your stay here with us and look forward to having you stay with us in the future. Have a wonderful day.