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Reviews of Hotel Palazzo Guardati

4 out of 5
Hotel Palazzo Guardati
Via S. Antonino 24/26, Sorrento, NA

Reviews

8.8

Excellent

Rating 10 - Excellent. 177 out of 330 reviews" "
Rating 8 - Good. 110 out of 330 reviews" "
Rating 6 - Okay. 23 out of 330 reviews" "
Rating 4 - Poor. 9 out of 330 reviews" "
Rating 2 - Terrible. 11 out of 330 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Evonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the rooftop pool & lounging area as well as the amazing views from there. The property was well located.
Stayed 2 nights in May 2024

8/10 Good

Charles, Clarkston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location when first arriving and to all shops.
Stayed 2 nights in May 2024

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very French renaissance feel. Sofa bed mattress needs an upgrade. There was a tea kettle but no tea cups. I know i could have asked. Breakfast was plentiful with unique jiuces. More eggs would have been nice.
Stayed 1 night in Apr 2024

8/10 Good

SORAYA

Stayed 3 nights in Apr 2024

10/10 Excellent

ELSA

Stayed 3 nights in Sep 2023
Response from EMANUELA on 6 Nov 2023
Dear Guest,thank you for your review. It is very important for us. We wait you soon in Sorrento again.Best regards

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Poor
-Selected a double bed and found 2 singles pushed together. Complained to duty manager and he could only provide a topper maybe, the next day (i had to ask for it he never offered a solution,) - amenities in bathroom =only shower gel. No body lotion no shampoo, nothing..just a very bad shower gel - some lights in room not working in the ceiling, i requested them to be fixed, as we couldnt see properly without ..= nothing - breakfast....coffee (in italy mind you) was very bad and 1 type of ham and 1 type of cheese. Some sweet options yes. -breakfast in the room option- only coffees and cereals are included with the basic charge..everything else you have to pay extra...so ham and cheese extra, egg ..extra...pls note we were also told not to go for breakfast at 9am as room is too small... -room amenties - no kettle no coffee machine no slippers no robe -worse thing also room was near housekeeping room. chaos laughing and shouting from 7am, impossible to rest and sleep past 7am on holiday after 7hrs traveling, and continuing all day including afternoon hours 2pm 3pm where we tried to have a small rest on some days..impossible as complete chaos and noise at those hours. Rude staff in general and even when we saw a cockroach outside room at night and phoned reception, he had no spray and told me it will go away tranquillo. Thats it
Stayed 3 nights in Aug 2023

2/10 Terrible

Haideh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shops and very central but the facility was on the very limitted items in room .no showercaps, no conditioner or lotion was in rooms. They have closed the roof due to rain we were not allowed to even sit there . Our window opened to another private appartment looking at theur ugly kitchen.Actually that was the only reason for me to choose this hotel.Breakfast was good
Stayed 2 nights in Aug 2023
Response from EMANUELA on 31 Aug 2023
Dear Guest,we are very apologyze for your bad review. All our staff work every days for to give all our guests an enjoyable stay. During your stay was rainy so was been impossible to open our roof terrace. It is not depend of us and we are very sorry that the guests not understand it. We are in the historical centre of Sorrento so our superior room don't have a view. We hope to meet you in Sorrento again.Best regards.

8/10 Good

Anne

Stayed 5 nights in Aug 2023

10/10 Excellent

Donna

Travelled with family
Liked: Amenities
Lovely room, great roof top, perfect location. Staff was excellent
Stayed 3 nights in Jul 2023
Response from EMANUELA on 31 Aug 2023
Thank you for your good review. We wish you all the best.

10/10 Excellent

Eliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This location is magnificent, just off the Tasso main square and all of the shopping streets. So many food options and easy access to the marina/ports. Sorrento is a great base to see the Amalfi Coast. Easy access by Ferry or Train from Naples to get there. Once in Sorrento you can do all of the Amalfi Coast by coach, boat, ferry, however you choose to. Everywhere on the coast has stairs but Sorrento is probably the best one to get to and from places without too many. You cannot avoid coming up from the port to the town without the stairs but if you have luggage, there is a lift at the end of the port that will get you up. The sunsets are amazing and all our tours that we booked from here had easy meeting points. It is also a good location to get to Pompeii. This hotel has a pool which is a huge bonus. It gets so hot in the summer that it is perfect to just sit in when you've had a day out. And unlike other hotels, you do not have to pay for access.
Stayed 3 nights in Jul 2023
Response from emanuela on 20 Jul 2023
Dear Guest,thank you for your good review. We wait you soon in Sorrento again.Best regards.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Emanuela on 20 Jul 2023
Dear Guest,thank you thank you thank youSee you soon in Sorrento

2/10 Terrible

kristine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, disrespected our privacy although the Do not Disturb sign was on, placed clothes inside of the bidet after cleaning, mold in the bathrooms, and after we told the front desk about these issues, they took zero responsibility and just told us they don’t know what happened.
Stayed 3 nights in Jun 2023
Response from Emanuela Cuomo on 17 Jun 2023
Dear Guest,we remember you and there wasn't no disturb outsite your room so our housekeeping make us the room. Give us another chance for your next time in Sorrento.Best regards

10/10 Excellent

Teresita, Coral Gables

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the perfect location, it’s super clean and the rooms are spacious.
Stayed 4 nights in May 2023
Response from AP on 2 Jun 2023
Dear Sir,thanks a lot.We hope see you again.Best regardsAnna

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, half a block from Piazza Tasso
The view of Vesuvius and the Bay of Naples from our room was spectacular. The convenient location was a blessing. The service was outstanding. Receptionist Anna came out in the rain to help us with baggage. Housekeeper Tina anticipated needs with extra blankets. The breakfast attendant remembered our coffee preferences.
Hotel rooftop terrace pool (not heated)
Sea view balcony room with two beds
Hotel entrance half a pedestrian block from main square
View of Vesuvius and Bay of Naples from our balcony
Stayed 3 nights in May 2023
Response from Emanuela Cuomo on 22 May 2023
Thank you for your good review. We wait you soon in Sorrento.

8/10 Good

Oved

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2022

10/10 Excellent

Merrily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and centrally located. Was wonderful having a pool. Front desk was very helpful and friendly.
Stayed 2 nights in Sep 2022
Response from EMANUELA on 20 Sept 2022
Dear Guest,thank you for your good review. We wait you soon in Sorrento again.Best regards

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, helpful and the hotel location is amazing!
Stayed 2 nights in Aug 2022
Response from EMANUELA on 20 Sept 2022
Dear Guest,thank you thank you thank you.We wait you soon in Sorrento again.Best regards

6/10 Okay

Simone

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

Mary, Bolton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. The room was nice and clean. The beds were a little hard, but overall the stay was great. I'd stay here again.
Stayed 1 night in Jun 2022

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the staff were friendly, the place was really clean and the breakfast in the morning has a great selection. The only thing I would mention is that the hair dryers could do with an upgrade. The team at breakfast were so friendly and couldn’t do enough for you. Also Giuseppe at the pool bar was great!!
Stayed 9 nights in Jun 2022
Response from EMANUELA on 28 Jun 2022
Dear Mrs Leah, thank you for your review. We wait you soon in Sorrento. All the best.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for a vacation in Sorrento. Clean, quiet and in the middle of the “action”.
Stayed 3 nights in Jun 2022
Response from EMANUELA on 22 Jun 2022
THANK YOU THANK YOU THANK YOU WE WAIT YOU SOON IN SORRENTO

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from EMANUELA on 22 Jun 2022
THANK YOU FOR YOUR REVIEW. WE WAIT YOU SOON IN SORRENTO

10/10 Excellent

geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from AP on 19 May 2022
Dear Sir, thanks a lot. Best regards Anna

2/10 Terrible

James R

Business traveller
Disliked: Cleanliness
Stayed 1 night in Sep 2021
Response from manager on 22 Sept 2021
Dear Guest, we are very sorry for your rating to our hotel. We remember you and we also remember at your check out you thanked for the lovely stay in the hotel, so, now we cannot understand what happened. Please, let us know, so that we can improve. Best regards

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019
Response from Emanuela on 25 Oct 2019
Thank you for your good review.

6/10 Okay

Verified traveller

Travelled with group
Although this hotel has a lovely roof bar with excellent service , the overall noise levels here were too much to allow for a good stay. There was high levels of street noise and music playing after midnight on Friday & Saturday nights as well as thin walls that I could hear people in the next room brushing their teeth.
Stayed 7 nights in Oct 2019
Response from Emanuela on 25 Oct 2019
Thank you for your review it is very important of us.We wait you soon in Sorrento.

10/10 Excellent

glynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Emanuela on 7 Oct 2019
Dear Guest, thank you we wait you soon in Sorrento. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in sorrento. Central location and great rooftop views. Would stay there again.
Stayed 4 nights in Sep 2019
Response from Emanuela on 10 Oct 2019
Dear Guest, thank you for your good review. We wait you soon in Sorrento again. Best regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The location is good but that’s about it. Avoid getting a room that overlooks the alley way and is close to the stairs/lift as it is really noisy. The room we had was really basic and the bed was uncomfortable. Breakfast was also very basic. The staff weren’t particular engaging. Decent accommodation in sorrento isn’t cheap but for the price we paid here, there are nicer places to stay in Sorrento
Stayed 3 nights in Sep 2019
Response from Emanuela on 10 Oct 2019
Dear Guest, we are very apologyze for your review. We work every day for to give all our guest an enjoyable stay and the most of our review are positive. Please give us another chance. We wait you soon in Sorrento

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Emanuela on 10 Oct 2019
Dear Guest, thank you for your good review. We wait you soon in Sorrento.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Emanuela on 20 Sept 2019
Dear Guest, thank you we wait you soon in Sorrento. Best regards.

10/10 Excellent

Terry, Montreal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed here before. Great location. Friendly staff
Stayed 1 night in Sep 2019
Response from Emanuela on 10 Sept 2019
Dear Guest, thank you for your good review. We wait you soon in Sorrento again. Best regards

8/10 Good

Chris, Pacific Grove

Travelled with partner
Liked: Cleanliness, staff & service
Great location off Piazza Tasso. It's on an alley so no front door car access and no parking. Everything is walkable from the hotel. Pool is very small and rooftop bar is nice, but not always staffed. Breakfast is good and staff very friendly. Only issue was a leaky bathroom sink that we reported and they did not get to during our stay. Highly recommend overall.
Stayed 4 nights in Sep 2019
Response from Emanuela on 8 Sept 2019
Dear Guest, thank you for your review is very important od us. We wait you soon in Sorrento again. Best regards.

2/10 Terrible

Nalini

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
this is one of the worst hotel we booked on hotels.com in our fabulous 17 day trip to Italy and it was very expensive room was a closet and not clean they should not rent some rooms out bad location on top of restaurant so you hear noise till midnight
Stayed 3 nights in Jun 2019
Response from Emanuela on 8 Sept 2019
Dear Guest, we are very apologize for your bad review. The next time please come in the reception before your departure and give us another chance for your next stay. Best regards.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible check in with arrogant attitude, no security, it was noisy at night with people yelling in the hallways, and even knocked my door at night running through the hallways. security did nothing at all to control it. I also asked for a recommendation of where to eat and they looked at me like if I was asking a strange question, and they pointed to the restaurant next door with no name. This hotel says it is a 4 star hotel, but I remove 2 stars from it. For example, when I arrived to the hotel I asked if there was any water, and the woman answered rude and said if I wanted any water just go get it at the bar with an attitude. Next, the bed has a wood shelf in the middle which I hit my head twice during the night. But the most important thing I have to say about this hotel is the people that work in this hotel don't do anything to provide service and security to their customers.
Stayed 1 night in Aug 2019
Response from Emanuela on 8 Sept 2019
Dear Guest, we are very apologize for your bed review. This is your opinion but the next time before discrediting the work of so many people who work every day for years in our hotel, I think we need to reflect and be objective. Surely those who ask us for water obviously answer that they can find it in the mini fridge in the room or at the hotel bar. You could easily ask if it was drinkable if you don't want to buy it without controversy and above all throw mud at the work of others. Sincerely.

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2019
Response from Emanuela on 8 Sept 2019
Dear Guest, thank you for your review. We wait you soon in Sorrento Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true hidden gem. Perfectly located. Staff was superior, room was spacious with a great balcony overlooking the sea. Highly recommend!!
Stayed 2 nights in Aug 2019
Response from Emanuela on 8 Sept 2019
Dear Guest, thank you thank you thank you We wait you soon in Sorrento. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location right in the centre and a very short walk to all the must see spots. Highly recommend. Staff lovely esp the man at breakfast who was a character and the chamber maid, so helpful.
Stayed 4 nights in Jul 2019
Response from Emanuela Cuomo on 25 Jul 2019
Dear Guest, thank you for your review. We wait you soon in Sorrento.

2/10 Terrible

NC

Travelled with family
Hotel is not 4 star. We booked and paid 4 months ahead and asked for connecting rooms, when we got picked up by their van, no rooms available. We were never able to check in. Had to go to another hotel and pay again. Fighting to get our money back. Expedia no help at all. Actually it seems Expedia did not tell hotel about our request and is at fault. Expedia is too busy, it takes hours on hold to speak to anyone. Expedia did the same thing on our Car rental in Mykonos. I am going to close my ten year old Expedia account if they don't do something to help us losing over $3000.00
Stayed 4 nights in Jul 2019

10/10 Excellent

RP

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic hotel, great location at the heart of Sorrento and walking distance to shops, restaurants, and sites. The hotel was extremely clean, had all the amenities and pleasant staff which makes us stay in Sorrento that much more memorable. A particular call out to Pepe at the roof top pool who was so courteous to all the guests and get pleasant to talk to. Overall a great experience and highly recommended.
Stayed 2 nights in Jul 2019
Response from Emanuela Cuomo on 21 Jul 2019
Dear Guest, thank you for your good review. We wait you soon in Sorrento. Best regards

2/10 Terrible

jerald

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible AC- never fixed during stay
We stayed 3 nights. Unfortunately the air conditioning never worked properly. We complained 4 times but the vents never blew much air. We stayed away from the hotel for 10-12 hours a Day because it was so hot in our room. There are a lot of other places I would recommend over this hotel. The rooftop terrace and pool were a nice feature but again there are other places that are better.
Stayed 3 nights in Jul 2019
Response from Emanuela Cuomo on 10 Jul 2019
Dear Sir, we are not aware of your complaint about air conditioning. Next time come before departure to point out if something is wrong we can fix it without having to wait to return home unhappy.

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Emanuela Cuomo on 10 Jul 2019
Dear Guest, thank you for your review. We wait you soon in Sorrento Best regards

4/10 Poor

Nalini

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Family trip
This was overpriced hotels just above a restaurant in a ally. Photos are deceiving. Pool is a little hot tub but not hot. Rooms are small, dingy and even bed spreads look old In our 17 days trip, I made all bookings on hotels.com and this was the worst in several years. The bar tender who Alos works as bell man is great.
Stayed 3 nights in Jun 2019
Response from Emanuela Cuomo on 10 Jul 2019
Dear Sir, I think he has the wrong hotel here there is no Alos working with us. Perhaps it is confusing and this review certainly does not gratify our chamber maids who have been working with us for years with a very high score on cleanliness. Sincerely.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Emanuela Cuomo on 10 Jul 2019
Dear Guest, thank you for your review it is very important for us. We wait you soon in Sorrento. Best regards.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
We were going to a wedding and needed a hotel close to the venue. Its hard to tell from online description what you are going to get but I needn’t of worried. The location is fabulous - down a narrow street off the main square. The rooms are big and slightly dark but when we went up to the roof terrace it was a wonderful surprise. Firstly the views are magnificent, the pool was small but perfectly formed and the sun loungers and bar were spot on. The staff we so attentive. We would definitely stay here again.
Stayed 5 nights in Jun 2019
Response from Emanuela Cuomo on 27 Jun 2019
Dear Sir, thank you for your review. We wait you soon in Sorrento.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Our stay in June was excellent. The location is great if you are staying in Sorrento, just a short walk from the port, and located next to a beautiful and authentic market at the heart of Sorrento. The rooftop had a lovely view of the town. The staff were friendly and very helpful.
Stayed 3 nights in Jun 2019
Response from Emanuela Cuomo on 27 Jun 2019
Dear Sir, thank you for your review. It is very important for us. We wait you soon in Sorrento.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
As a family who travel regularly I would definitely not recommend this hotel. The pool is much smaller than expected - about 8ft x 8 ft and though the pool has official opening hours there are often no towels available and no staff there to ask for a towel. The waiter serving breakfast (and several other staff) was very nice, helpful and friendly but he has too much to do. More staff needed. Also 2 out of 6 mornings there was not a free table for breakfast, as there are only a small number of tables. The hotels own website states the superior rooms have a bath tub. Having a baby and a toddler we specifically checked this before booking. On arrival we found there was no bath tub and no other rooms with a bath tub available. After 2 nights we were moved to a room that had one. That evening we went to put the toddler to bed in the new room and found the bed had been made with wet sheets !!! The top sheet was dry but those underneath were all damp. The location is central so very convenient but this does make it very noisy on a Saturday night.
Stayed 5 nights in Jun 2019
Response from Emanuela Cuomo on 27 Jun 2019
Dear Sir, sorry for your inconvenient but it not depend of us. In the website there is the description of our rooms and in our triple superior room there isn't the tub. We remember you and we done our best for to give you the room with the tub. Regarding the other notes on the services, we find that you are unfair and not very correct in your review. Fortunately, there are many other people who think differently.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is decorated with period decor that makes it feel like a palazzo. There is a lovely rooftop bar with a pool that overlooks the Bay of Naples. Pepe, the bartender is very good and makes nice little complimentary appetizers as well. Great central location by the main square. Good breakfasts for all tastes and cultures.
Stayed 2 nights in Jun 2019
Response from Emanuela Cuomo on 27 Jun 2019
Dear Guest, thank you for your review. We wait you soon in Sorrento.

6/10 Okay

AndrewNeville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Rooms adequate but a little small. Only a few TV stations worked. Very noisy outside early in the mornings. Staff very good. Breakfast just about OK
Stayed 5 nights in May 2019
Response from Emanuela Cuomo on 13 Jul 2019
Thank you for your review. We wait you soon in Sorrento