Terrace/patio

Reviews of Hotel Healdsburg

4 out of 5
Hotel Healdsburg
25 Matheson St, Healdsburg, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 245 out of 351 reviews" "
Rating 8 - Good. 66 out of 351 reviews" "
Rating 6 - Okay. 27 out of 351 reviews" "
Rating 4 - Poor. 9 out of 351 reviews" "
Rating 2 - Terrible. 4 out of 351 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

eyal

too pricy for what it provides
Stayed 1 night in Jan 2024
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thank you for takign time to leave feedback. We are sorry to hear you did not find the value in our offerings, though we do offer a range of amenities complimentary with the stay. These include a snacks and drinks in the rooms (including Nespresso pods), an Harvest Continental Breakfast, free wireless internet access. valet parking, local winery pouring on weekends (Thurs-Sat), free live music, a heated pool and jacuzzi, and more. Our concierge staff (again, with complimentary service) are happy to help you arrange onsite Spa Services, dining reservations at any of our four restaurants, as well as things outside the property. So if there's anything we can do to help make your stay more special - and in line with what you feel is appropriate for the price point - we hope you'll let us know.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean well-organized rooms, what's not to like?
Stayed 2 nights in Jan 2024
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Christopher, we have to agree! We are so happy to receive the lovely feedback, and are delighted to know you enjoyed your stay at Hotel Healdsburg.

10/10 Excellent

yasir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
We appreciate you taking time to leave such a great 10 out of 10 review!

10/10 Excellent

Lynne

Liked: Cleanliness, property conditions & facilities
Very cool property!
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thank you for your succinct and positive feedback! We are happy to know you enjoyed your stay, and we hope to accommodate you again soon.

10/10 Excellent

ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thanks, Ashley, for choosing Hotel Healdsburg for your recent stay. We are glad you enjoyed your visit and hope we can accommodate you again soon.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was very nice, and staff was very friendly and helpful. beautiful town with lots of great restaurants.
Stayed 2 nights in Nov 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
We're so happy you enjoyed your time in Healdsburg, and the access our downtown setting provides. We are proud of our hotel and the fantastic staff we have representing us on a daily basis. We'll share your kind words with them, and for that opportunity - we thank you!

10/10 Excellent

Ellen

Stayed 2 nights in Oct 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Many thanks for taking time to rate Hotel Healdsburg so well!

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eveerything
Stayed 1 night in Oct 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thank you for the kind feedback, Diane. We look forward to the opportunity to accommodate your travel needs again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thank you for taking time to leave such a positive review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, facility and service
Stayed 1 night in Oct 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thank you for choosing Hotel Healdsburg for your stay; we are overjoyed to receive such an outstanding rating. Please consider staying with us again when you start planning your next wine country getaway!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thank you so much for the fantastic rating!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a getaway. Spacious rooms, great location - nice pool.
Stayed 1 night in Oct 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
We are so appreciative of your kind review and 10 out of 10 rating. From room size, layout options, and various amenities - we take pride in each and every detail. Glad to know you enjoyed it all!

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
It is a bit too noisy and rooms are poorly lite.
Stayed 2 nights in Oct 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thanks for taking time to leave feedback, Jodi. We are constantly striving to make improvements and create an ideal setting for each and every traveler, we're sorry to know you weren't completely satisfied with your stay. We do offer fun rooms facing the plaza that allow guests to enjoy the buzz and activity of the downtown scene, though some guests may prefer an interior courtyard facing room; that may be better suited for your stay. We have installed additional lighting in several rooms and bathrooms recently, and hope you'd find the lighting issue is greatly improved.

8/10 Good

Patrick

Great central town location, nice indoor and outdoor space
Stayed 2 nights in Sep 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
We appreciate your feedback, and are delighted to know you enjoyed the setting and atmosphere of the hotel. We aim to be as comfortable as your family's living room, and want all of our spaces - both inside and out - to reflect that feel. Please join us again soon!

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Many thanks for the perfect score!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place ❤️
It is a great place to stay. The room is spacious and comfortable, excellent staff, free wine tastings, very good breakfast and free parking. It’s in a great location on the square - can walk all over.
Stayed 2 nights in Aug 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thank you for leaving such wonderful and detailed feedback. We aim to offer so many amenities for our guests to enjoy with our compliments, and are happy to know you enjoyed so many of these. We hope you'll come see us again soon; please let us know if there's anything we can do to make your stay more enjoyable!

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
The Hotel was very conveniently located to the square with restaurants and shopping. Staff was attentive and the hotel had a lot of extra amenities.
Stayed 2 nights in Jul 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
We were delighted to accommodate you at the hotel, and are happy you found our downtown setting to your liking. We are so fortunate to have such a great array of drinking, dining, and activities available from our doorstep, and are glad you were able to take advantage of it all.

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Really enjoyed this hotel. Lovely pool and space though a bit of a maze do navigate. Nice wine tastings daily in the lobby
Stayed 3 nights in Jun 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thanks for leaving your feedback, Joanna. We're happy to know that you were able to enjoy one of our favorite amenities - the complimentary wine tasting from one of the local wine producers. It's such a great way to showcase what Healdsburg has to offer! We're sorry to learn you thought the layout was difficult to navigate, and hope the next time you return we can offer you more personal guidance. Your comfort and satisfaction is our utmost priority!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best overall stays we’ve ever had! Impeccable service and a stunning property!
Stayed 3 nights in Jul 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Your wonderful feedback did not go unnoticed, Kimberly! Thank you for choosing Hotel Healdsburg for your stay, and for allowing us to take such great care of you. We sincerely hope you'll return again soon!

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
We appreciate the great rating, Viviana. Please consider choosing Hotel Healdsburg again for your next wine country stay.

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
We appreciate the great score, Douglas!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Many thanks for the 5 out of 5 rating Debra!

10/10 Excellent

Steve

Stayed 1 night in Jun 2023
Response from Sheree H. on 27 Jun 2023
Hello Steve! Thank you for staying with us at Hotel Healdsburg!

10/10 Excellent

Ana

Stayed 1 night in Jun 2023
Response from Lindsay R (Director of Operations) on 14 Feb 2024
Thanks for taking time to leave the 5 out of 5 score, Ana!

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shops, restaurants, park. Santa Rosa Airport 20 minutes from town.
Stayed 3 nights in Jun 2023
Response from Sheree H. on 27 Jun 2023
Hello Jorge,Thank you so much for your feedback, I will share with our team. Thank you for staying!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy inside and outside
Stayed 2 nights in Jun 2023

6/10 Okay

Hasmik

Stayed 2 nights in May 2023
Response from Sheree H. on 6 Jun 2023
Hello Hasmik, Thank you for staying with us! We look forward to your return!

6/10 Okay

tarek

Liked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Sheree H. on 6 Jun 2023
Hello Tarek, Thank you for staying with and we look forward to your return!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed and located but shopprice
The hotel is beautiful and in ideal location within walking distance of restaurants and shops. The room we had was large and beautifully decorated which we loved. However, the price was much higher than expected and when I went online afterwards, I saw that the price was almost $500 less than what we paid! In addition, we booked massages at the spa and the showers were not working. Our appt was at 2 pm and hotel manager would only let us extend our check out until 3:30 pm so we could shower. Although, we appreciated the gesture, 30 minutes was not nearly enough for both my daughter and I to shower and get ready for Mother’s Day dinner at Dry Creek Kitchen rushing out with wet hair. All that being said, it is a beautiful hotel and we would recommend it if at more reasonable price.
Stayed 1 night in May 2023
Response from Sheree H. on 6 Jun 2023
Hello Lisa, So happy to hear you enjoyed our Hotel! Thank you for the additional feedback, I will share it with our team. We look forward to your return!

6/10 Okay

Tony

That breakfast buffet is a joke.
Stayed 3 nights in May 2023
Response from Lindsay R (Director of Operations) on 6 Jun 2023
Hello, Tony. Thank you for choosing Hotel Healdsburg for your recent stay. We are sorry you found the complimentary Harvest Continental Breakfast lacking in some regard. We do encourage you to visit the hotel again, and consider booking direct for a rate that includes hot items as well. Some travelers find that more in line with their dining preferences. We look forward to welcoming you back soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lindsay R (Director of Operations) on 6 Jun 2023
Thank you for the excellent score, John! We hope you'll plan a stay with us again, the next time you're visiting Healdsburg.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Close to everything in Healdsburg; dining, shopping, strolling, people watching.
Stayed 2 nights in Apr 2023
Response from Lindsay R (Director of Operations) on 6 Jun 2023
Thank you, Richard, for taking the time to leave your review. We are delighted you found the downtown location of Hotel Healdsburg ideal for your wine country getaway. We look forward to welcoming you back soon!

6/10 Okay

Carolyn

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointed regular
I love hotel Healdsburg and have stayed here many times but this recent stay was disappointing. The hotel service was lacking (reception and room service in particular). The phones were broken, room service line was busy the entire stay, sewage truck was vacuuming sewage out of the courtyard space and was very loud all morning/afternoon, room service couldn’t deliver simple items like ketchup for fries, and front desk was very rude at check out. It’s an expensive hotel so this stay did not meet expectations.
Stayed 1 night in Apr 2023
Response from Lindsay R (Director of Operations) on 6 Jun 2023
Thank you Carolyn for choosing Hotel Healdsburg for your stay, once again. We appreciate you taking the time to review, and leave feedback as well. We are sorry to hear that there were so many misses in this recent visit. The feedback has not gone unnoticed, and will definitely be addressed with the team to ensure we succeed in every level of service moving forward. We hope you'll choose to stay with us again, soon, and allow us the opportunity to meet your expectations as we've done in the past.

10/10 Excellent

Midori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right on the square and has 2 amazing restaurants downstairs, which also supports their breakfast service. The service was truly amazing, fresh baked treats, and 'freshen' up cleaning while I was out for the evening. They also made valet parking super easy and have all the guest preregistered for valet. Truly 5-star service.
Stayed 1 night in Apr 2023
Response from Lindsay R on 6 Jun 2023
Thank you for taking the time to leave such a detailed review, and thank you for choosing Hotel Healdsburg for your wine country getaway. We are delighted that you found so many of the hotel amenities enjoyable, and an enhancement to your stay. We look forward to welcoming you back soon!

10/10 Excellent

Aashka

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay and rooms - spacious.
Stayed 1 night in Apr 2023
Response from Lindsay R on 6 Jun 2023
Thank you for taking the time to leave your review, and thank you for choosing Hotel Healdsburg for your wine country getaway. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Stayed 3 nights in Nov 2022

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful. My only complaint is we booked 2 premier king rooms - one was considerably smaller than the other. I asked ar the front desk and she said they were both premier king rooms. Disappointing that one was so much smaller for the same high price.
Response from Jonathan (Front Office Manager) on 16 Dec 2022
Hello Ann, Thank you for sharing your most recent stay! based on your stay both reservations were indeed Premier King style rooms. Some of our rooms are based on the layout since they're in different locations in the Hotel. Please contact us on your future stay so I may assist in placing you in rooms with an ample room. Happy Holidays!

8/10 Good

Charles

Stayed 1 night in Oct 2022
Response from Jonathan (Front Office Manager) on 6 Nov 2022
Hello Charlse, Thank you for sharing your most recent experience. We hope to see you again soon!

10/10 Excellent

Benjamin

Stayed 3 nights in Sep 2022
Response from Jonathan (Front Office Manager) on 8 Oct 2022
Thank you Benjamin for the wonderful score! We hope to see you again soon!

10/10 Excellent

Michele

Stayed 2 nights in Sep 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a plaza suite which was expensive and large, but the room was a little bit strange with a long hallway and unusual layout. It had big shutters on the windows to cut the road noise, which made it dark.
Stayed 1 night in Aug 2022
Response from Jonathan (Front Office Manager) on 8 Oct 2022
Hello Marc, Thank you for sharing your experience with us. Yes indeed Our Unique style sets us apart from other local lodging locations in the area. We hope to see you again.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lindsay Rudell on 8 Aug 2022
Thank you for the feedback, and thanks for choosing to stay at Hotel Healdsburg.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Get-away
Very comfortable, well appointed hotel, with helpful staff … made for a lovely anniversary get away.
Stayed 1 night in Aug 2022
Response from Lindsay Rudell on 8 Aug 2022
Thank you for choosing to celebrate this special occasion with us! We look forward to hosting you again in the future.

8/10 Good

Cynthia

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff is friendly. We like the pool and gym but the gym was HOT. It needs to be cool at all times. Also, our room was above the car reception/parking area and was very loud. Really disappointed as the hotel was empty and we could have been assigned a quieter room. We liked the coffee amenities in the room but both mugs were cracked which was weird. Not our best stay at HH but we will try again in the future.
Stayed 1 night in Jul 2022
Response from Jonathan (Front Office Manager) on 1 Aug 2022
Hello Cynthia, Thank you for sharing your most recent stay at Hotel Healdsburg. We will be sharing your comments with our staff and work on details for your next visit.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2022
Response from Jonathan (Front Office Manager) on 1 Aug 2022
Thank you for your stay, we hope to see you again soon.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2022
Response from Lindsay Rudell on 1 Aug 2022
Thank you for your feedback! We are glad you enjoyed your stay at the hotel, and look forward to welcoming you back soon.