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Reviews of Sofia Balkan Palace

5 out of 5
Sofia Balkan Palace
5 Sveta Nedelya Square, Sofia, Sofia

Reviews

8.4

Very good

Rating 10 - Excellent. 436 out of 920 reviews" "
Rating 8 - Good. 303 out of 920 reviews" "
Rating 6 - Okay. 107 out of 920 reviews" "
Rating 4 - Poor. 39 out of 920 reviews" "
Rating 2 - Terrible. 35 out of 920 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Vassil, San Jose

Liked: Cleanliness, property conditions & facilities
Parking was full and no directions were provided to the nearest city parking
Stayed 1 night in May 2024

10/10 Excellent

Bojan

Business traveller, Travelled with partner
Liked: Amenities
Very nice place and location is perfect
Stayed 1 night in May 2024

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with easy walk of shops and resturants
Stayed 3 nights in Feb 2024

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel located in the center of the city. Lots of restaurants near by that you can walk to. Breakfast at the hotel was AMAZING! Staff was very friendly and assisted with all needs.
Stayed 2 nights in Apr 2024

8/10 Good

Hasan, Calgary

Liked: Cleanliness
Disliked: Staff & service
Great location, walkable everywhere in a few minutes. The lady at the front desk was amazing. A couple of the male staff were rude and likely need customer service training. We had a bad experience with the airport shuttle. It was late in the morning and we nearly missed our flight. And we paid EUR 40 each way (vs premium taxi or Volt rate is EUR 16). When we asked the front desk gentleman for help, he actually shrugged his arms, and then he left not to return. And we had to walk a block to find if the cab was there.
Stayed 2 nights in May 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal old building, opulent interior despite the sober exterior Exceptionally clean Very helpful and friendly staff In the heart of Sofia’s pedestrian zone This is our fourth stay Has kept level of service and conditions overbyje years
Stayed 1 night in Apr 2024

10/10 Excellent

arkadi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Nicole

Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff, rooms spacious and clean, excellent breakfast buffet, minutes to popular landmarks and shopping boulevard with many food and entertainment options.
Stayed 2 nights in Apr 2024
Response from Marina on 23 Apr 2024
Dear Julie, thank you for your great comments.We look forward to welcoming you to the hotel again.Kind RegardsReservations Dept.

10/10 Excellent

GEORGE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and we had a 'royal' stay.Staff were very friendly and gave some toys to our kids during check in which completely made them happy. Very good location and this was one if the best stay we ever had.
Stayed 1 night in Apr 2024
Response from Marina on 23 Apr 2024
Dear George , thank you for your great comments.We look forward to welcoming you to the hotel again.Kind RegardsReservations Dept.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and impressive facility for reasonable price.
Stayed 4 nights in Mar 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Sofia!
Stayed 3 nights in Feb 2024

10/10 Excellent

farah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located for all places to visit
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has amazing character nicely preserved from a previous era. The hot breakfast was cold, partly because of the cold plates but mainly because the food warmers were not hot enough
Stayed 1 night in Feb 2024

10/10 Excellent

Marcos

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Every time i vist Sofia I stay at this hotel. Its historical and beautiful property connected to presidential palace. Metro entrance sits about 100 ft from the entrance of the hotel. The breakfast is awesome. Great restaurants all around the hotel.

10/10 Excellent

Vangelis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Impressed with our room which seemed recently renovated. The staff were very friendly. It has a great location ideal for exploring the city centre.
Stayed 5 nights in Feb 2024

10/10 Excellent

Stoyanka

Stayed 1 night in Feb 2024

10/10 Excellent

Georgina, Buffalo

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Joo-Ee

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

TRYFON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect spot in Sofia
Stayed 2 nights in Jan 2024

10/10 Excellent

Prakash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Amazing, friendly and efficient reception staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Bhavesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value for money
Great location and high standard hotel for the price. We stayed for three nights. We were given a complimentary upgrade after I explained I was in Sofia to celebrate my Wife’s birthday. The room was spacious. The fixtures and fittings were high quality. The bed was very comfortable. The staff even organised a platter and a bottle of wine for my Wife’s birthday. A very attentive touch. The location was next door to Serdika metro station and walking distance to the main Vitosha Bld. and other monuments and sites in the city. Would definitely recommend.
Stayed 3 nights in Jan 2024

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand
It’s a beautiful hotel right next to all the restaurants and cafes .
Stayed 1 night in Jan 2024

6/10 Okay

Wei Qi

Travelled with partner
Liked: Cleanliness, staff & service
Noise / Renovation works - Hotel is lovely but note that they are undergoing renovations and we were placed on the same floor on which 2 rooms right across us were being renovated. Mornings were noisy! Not what I expected for a hotel of this rating. Accessibility/cars - This place is also not wheelchair friendly as there is no cars access to the front door of the hotel. You will be asked to get off about 50-70m away from the hotel at the barrier. If you wish to get a taxi, you will be waiting in the cold the barriers on the main road. Again, a rather poor experience. Cleanliness / location - On the bright side, the hotel is clean and is very central so it is easy to walk everywhere. The rooms are kept warm at around 23-24 degree Celsius on average so crank open your windows a little if you are feeling too warm. Facilities- This place also has a gym and a in house salon, something we found out only on the last day - unfortunately no introduction to the facilities by the staff upon check in. Breakfast in the morning is nice with a good variety of food available. Overall - booked this place as a special treat and it was quite a let down. Will not stay here again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

BISER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Zaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality product and service
The hotel is charming. It keeps true to its historical design in the lobby, but the rooms are modern. I had an issue with noisy neighbours, and reception moved me to a nicer room so that there was no chance of it happening again. Whilst service levels were not the focus of the few places I visited, Dennislav at the reception genuinely wanted to make sure I had a restful stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

xiao duan

Stayed 1 night in Jan 2024

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location for anyone looking to venture in to the city!
Stayed 2 nights in Dec 2023

8/10 Good

Gordon, Forest Hills

Stayed 3 nights in Dec 2023

10/10 Excellent

David, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, in such a beautiful part of Sofia. The caliber of this property should not be understated, it really was a fantastic stay. Front desk staff were very helpful and quick.
Stayed 1 night in Dec 2023

10/10 Excellent

Raphael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and breakfast was good. Parking is a bit confusing but once you figure it out, you can park and walk almost anywhere.

10/10 Excellent

Tsvetomira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location
Great stay, wonderful amenities and most of all brilliant staff who were super friendly to my dog. I recommend and will stay again.
Stayed 2 nights in Dec 2023
Response from Marina on 20 Dec 2023
Dear Ms. Tsvetomira, thank you for your great feedback.Hope to be at service soon.Kind RegardsReservations Dept.

10/10 Excellent

Noam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Stoycho

Stayed 1 night in Nov 2023

10/10 Excellent

TRYFON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location to stay in a beautiful building
Stayed 3 nights in Nov 2023

10/10 Excellent

chad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property very conveniently located. The room was very comfortable, clean and quiet. The staff was friendly, with the exception of few like in the restaurant service for example. When I checked it the front desk said Expedia canceled my booking the charged me a higher daily rate and did not honored the booked rate. Very unhappy with that
Stayed 3 nights in Nov 2023
Response from Marina on 21 Nov 2023
Dear Mr. Lotero,thank you very much for your feedback.We would like to inform that we have applied the same rate you have booked with Expedia.After your check-in to the hotel,your room rate was corrected.Please kindly check your hotel bill.Thank you.Look forward to continuing to be of assistance.Kind RegardsReservations Department

10/10 Excellent

Michael

Stayed 4 nights in Nov 2023
Response from Reservation Department on 16 Nov 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Simon.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was too hot and couldnt reduce temperature. Other tgan that absolutely no issues
Stayed 2 nights in Nov 2023
Response from Reservation Department on 14 Nov 2023
Dear Guest,We would like to thank you very much for your time spend with us and your review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Hugh, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They simply don’t build them like that anymore. Marble staircases and flooring, plush carpets that are now worn, and chandeliers in every room. The ceiling in our room must’ve been 20m high. Like staying in a museum. Wonderful staff. Great service. Central location. Will stay here again if in Sofia.
Stayed 1 night in Nov 2023
Response from Reservation Department on 7 Nov 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Reservation Department on 7 Nov 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Vladimir

Stayed 4 nights in Nov 2023
Response from Reservation Department on 7 Nov 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Dimitrios

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reservation Department on 31 Oct 2023
Dear Guest,We would like to thank you very much for your time spend with us and your review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service
Good staff and service
Stayed 2 nights in Oct 2023
Response from Reservation Department on 24 Oct 2023
Dear Guest,We would like to thank you very much for your time spend with us and your review.We remain on your disposal and looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
Central, refurbished, good level of service. There was some drilling noise after 9am but fairly distant. Friendly staff. Very comfortable bed, newly refurbished room. I would stay again.
Stayed 4 nights in Oct 2023
Response from Reservation Department on 23 Oct 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Tomasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Close to Down Town
Stayed 3 nights in Oct 2023
Response from Reservation Department on 23 Oct 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department