Dear Oleg,Thank you for your rating and review. I am sorry to hear the above-mentioned very serious comments. Please note that your feedback is extremely valuable to us. We are famous for all our dedicated and helpful team members and what you described is not the way we operate as per standard. Being hospitality professionals, we are always doing our best to assist our valued guests and make their stay comfortable, ensuring they leave our property with a desire to return. Since we do take these cases very seriously and eagerness to find solutions is at the core of what our team does, we will be grateful if you could contact us and provide more details. We look forward to hearing from you.Best regards, Wolfgang Paczulla General Manager

Dear Madan,Thank you for your rating and review. I am delighted to hear that everything during your stay with us except the AC in your room was top notch. Kindly note that we will immediately look into the matter. We can't wait to welcome you again.Warm regards, Wolfgang Paczulla General Manager

Dear Raul,Thank you for your excellent rating.We can't wait to welcome you again as our guest. Kind regards,Wolfgang PaczullaGeneral Manager

Dear Robert,Thank you for your rating and kind review.I am glad to hear that you liked our spacious rooms and the central location we have. However, I am sorry to hear the above-mentioned about the shower drain in your bathroom. Please note that your feedback is extremely valuable to us, and we will take the necessary actions for improvement. We look forward to welcoming you again in the nearest future.Warm regards,Wolfgang PaczullaGeneral Manager

Dear Daniel,Thank you for your excellent rating.I am happy to hear that everything during your stay at Hyatt Regency Sofia was amazing and your are pleased with the service provided by our dedicated staff members, the upgrade provided with access to our Regency Club and our great fitness center with high quality equipment. We look forward to welcoming you again.Best regards,Wolfgang PaczullaGeneral Manager

Dear Plamen,Thank you for choosing to stay at Hyatt Regency Sofia. We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Petar,Thank you for your excellent rating and review.It's a pleasure to hear that you had a great stay at Hyatt Regency Sofia, and you enjoyed our central location, the level of cleanliness in our hotel, the service provided by our committed staff members, and Ortus Wellness. Your feedback is much appreciated, and it will be shared with the team. We look forward to your return.Warm regards,Wolfgang PaczullaGeneral Manager

Dear Daniel, Thank you for choosing to stay at Hyatt Regency Sofia.It is a delight to hear that you liked the service provided by our committed staff members, the delicious breakfast we serve and our spacious rooms. We look forward to your next visit.Warm regards,Wolfgang PaczullaGeneral Manager

Dear Yulia,Thank you for choosing to stay at Hyatt Regency Sofia. I am delighted to hear that you had a perfect weekend for two in our hotel. We look forward to welcoming you again in the nearest future.Kind regards, Wolfgang Paczulla General Manager

Dear Paul,Thank you for your 5-star rating.It's a pleasure to hear that you enjoyed your stay with us, and you liked our spacious rooms. We look forward to welcoming you again.Kind regards,Wolfgang PaczullaGeneral Manager

Dear Igor,Thank you for your excellent rating and kind review. I am delighted to hear that you enjoyed your stay with us, and the service provided by our dedicated staff members. I am more than happy to find out that Hyatt Regency Sofia is your favorite hotel in Bulgaria.We look forward to welcoming you again in the nearest future.Warm regards, Wolfgang Paczulla General Manager

Dear Eduardo, Thank you for your excellent rating and kind review.I am pleased to hear that you find Hyatt Regency Sofia the best hotel in the city. It's also a pleasure to know that you liked The Scene Rooftop Bar with its beautiful view and our equipped with the latest TechnoGym machines Fitness Center. We look forward to welcoming you again in the nearest future.Warm regards,Wolfgang PaczullaGeneral Manager

Dear Ivelina,Thank you for choosing to stay at Hyatt Regency Sofia. I am delighted to hear that you enjoyed our central location, the service provided by our committed staff members, the convenient underground car park we have, and The Scene Rooftop Bar with its beautiful view. Your feedback is highly appreciated, and it will be shared with the whole team. Thank you for recommending us and we look forward to welcoming you again in the nearest future.Kind regards, Wolfgang Paczulla General Manager

Dear Ravi,Thank you for choosing to stay at Hyatt Regency Sofia.We can't wait to welcome you again.Warm regards, Wolfgang Paczulla General Manager

Dear Chaim,Thank you for your 5-star rating.We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Omer,Thank you for your 5-star rating.We look forward to welcoming you again in the nearest future.Best regards,Wolfgang PaczullaGeneral Manager

Dear Daniel,Thank you for your 5-star rating.It's a delight to hear that you enjoyed our beautiful hotel, the central location we have, the delicious food we serve, and the service provided by our committed staff. We can't wait to welcome you again.Best regards,Wolfgang PaczullaGeneral Manager

Dear Daniel,Thank you for your excellent rating.We can't wait to welcome you again in the nearest future.Kind regards,Wolfgang PaczullaGeneral Manager

Dear Igne,Thank you for your 5-star rating and kind review. It's a pleasure to know that you find our hotel great, and you liked our central location and spacious rooms. We can't wait to welcome you again.Warmest regards, Wolfgang Paczulla General Manager

Dear Liat,Thank you for your excellent rating. We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Pedro,Thank you for choosing Hyatt Regency Sofia.It’s a pleasure to hear that you enjoyed your stay with us, and the service provided by our committed staff members, particularly at our Front Office. I'm glad to hear that you appreciated Ortus Wellness and its facilities. On another note, we are always aiming for the highest quality service to be delivered to our valued guests, such as you. Therefore, I am surprised to hear the service our rooftop bar did not meet your expectations. Your feedback is extremely valuable to us, and we will make sure to prevent a similar scenario in the future. Thank you for your 5-star rating and we can't wait until your return in Sofia.Warmest regards,Wolfgang PaczullaGeneral Manager

Dear Katherine,Thank you for choosing Hyatt Regency Sofia.It is a pleasure to hear that you had a lovely stay in our hotel. I am more than happy to know that you enjoyed our central location and the fantastic Ortus Wellness with great facilities. On another note, I am sorry to hear that you were not able to enjoy The Scene. The contact details of our rooftop bar are displayed on our website and Social Media, and they are highlighted upon check-in in order for our guests to be informed in advance and make a booking. We look forward to welcoming you again soon.Best regards,Wolfgang PaczullaGeneral Manager

Dear Guest,Thank you for choosing Hyatt Regency Sofia. I am delighted to hear that you enjoyed the service provided by our committed staff, the delicious breakfast served in our property and our large rooms.We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Rony,Thank you for your excellent rating. We can’t wait to welcome you again.Warmest regards,Wolfgang PaczullaGeneral Manager

Dear Fran,Thank you for your excellent rating. We look forward to welcoming you again.Warmest regards,Wolfgang PaczullaGeneral Manager

Dear Emil, Thank you for taking the time to share your valuable feedback with us. I am really sorry to hear about the drawback you experienced during check-in. Please accept my apologies and we do hope to have the opportunity to welcome you again and make things right. Best regards, Wolfgang Paczulla General Manager

Dear Daniel, Thank you for taking the time to share your valuable feedback with us. I am very glad you enjoy our central location, spacious rooms and thoughtful amenities. I am sorry to hear, however, about the drawbacks you experienced during your stay. Please accept my apologies and rest assured the necessary measures have been taken so this remains an isolated case. We hope to have the opportunity to welcome you again soon and make sure you have an impeccable stay. Best regards, Wolfgang Paczulla General Manager

Dear AYENI, Thank you for choosing Hyatt Regency Sofia and taking the time to review your stay. It is lovely to know how much you enjoyed your time with us and we look forward to welcoming you again in the very near future. Best regards, Wolfgang Paczulla General Manager

Dear Guest, Thank you for taking the time to review your recent stay with us. I am very happy you enjoyed your visit to The Revolutionary Dining Room and Ortus Wellness! Our location in the heart of Sofia is one of our guests' favorite aspects of their stay and I hope we will have the opportunity to welcome you back again so that you can take full advantage of it during your next stay. Best regards, Laurent Schauder General Manager

Dear Guest, Thank you for choosing Hyatt Regency Sofia and taking the time to share your feedback with us. I am very glad you enjoyed our location, rooftop bar and wellness facilities. However, I am very surprised to hear about the drawback you experienced during your stay as we have never received such complaint from any of our guests. Please accept my sincere apologies for this inconvenience! Guided by our purpose of care, we’re committed to enhanced levels of cleanliness in an effort to ensure our guests' safety and wellbeing. I do hope we will have the chance to welcome you back again and do everything possible to ensure your peace of mind. Thank you once again and best regards, Laurent Schauder General Manager

Dear Evgeni, Thank you for taking the time to review your recent stay at Hyatt Regency Sofia. Looking forward to welcoming you back soon! Best regards, Laurent Schauder General Manager

Dear Khaled, Thank you for taking the time to share your feedback with us. I am really sorry to hear about the inconvenience you experienced during your stay. Let me assure you that the safety and wellbeing of our guests and colleagues is always a top priority. As an extension of Hyatt’s Global Care & Cleanliness Commitment, our property can help guests arrange for COVID-19 testing both on and offsite. Tests are conducted by an authorized third party, who is solely responsible for administering the tests. As per government health and safety policy, results are only shared with the hotel when they are positive, as unfortunately, was the situation in your case. To ensure the health and safety of all our guests we are required to take the necessary measures set out by local authorities. Thank you for your understanding and stay safe! Best regards, Laurent Schauder General Manager

Dear Rositsa, Thank you for taking the time to review your recent stay at Hyatt Regency Sofia! Best regards, Laurent Schauder General Manager

Dear Jason, Thank you for taking the time to review your recent stay at Hyatt Regency Sofia. I am really happy to know that you enjoyed your time with us and look forward to welcoming you again soon. Best regards, Laurent Schauder General Manager

Dear Guest, Thank you for choosing Hyatt Regency Sofia and reviewing your stay! Best regards, Laurent Schauder General Manager

Dear Guest, Thank you so much for choosing Hyatt Regency Sofia and sharing your feedback with us! We look forward to welcoming you back for another memorable guest experience. Best regards, Laurent Schauder General Manager