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Reviews of CityResidence Aparthotel

3.5 out of 5
CityResidence Aparthotel
Dunav street 38, Sofia, Sofia City Province

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 66 reviews" "
Rating 8 - Good. 18 out of 66 reviews" "
Rating 6 - Okay. 10 out of 66 reviews" "
Rating 4 - Poor. 4 out of 66 reviews" "
Rating 2 - Terrible. 6 out of 66 reviews" "

7.6/10

Cleanliness

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ShivaPrasad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Located in city centre beautiful appartment
Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Avoid
We stayed in the family two bedroom suite. Cleanliness was poor, filthy under the sofa, no one cleaning into the corners etc. All the cookware was dirty, stains on sofa, bed linen far too small for the beds. My daughter had an accident and whilst the receptionist was great getting us an ambulance, the property had no first aid kit, which is poor.
Stayed 2 nights in Jan 2024

8/10 Good

fotina

Stayed 5 nights in Nov 2023

10/10 Excellent

Biserka

Stayed 1 night in Oct 2023

6/10 Okay

Keith Glen

Liked: Amenities
I was jus average, and lot of attitude from the staff !!!
Stayed 4 nights in Sep 2023

8/10 Good

Limor

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, room comfort
This place is decent.
This is a good property. Good check in experience. I get the impression that alot of people who go to this property want "the moon on a stick". If you want value, cleanliness, quiet, and adequate facilities. This is fine.
Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Stayed 3 nights in Jun 2023

8/10 Good

Anke

Travelled with group
Liked: Property conditions & facilities
The apartment is nice and spacious. There is a kitchen, but it is not well equiped, so cooking is not an option. The wifi does not work in the room - that wasn‘t a problem for us, since it worked in the lobby. The area around the apartment is fantastic, grocery stores and public transportation are really close by. And the center with all the historical sights is just a few walking minutes away.
Stayed 5 nights in May 2023

10/10 Excellent

Nicola Pascal

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It feels very local.
Stayed 3 nights in May 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well priced and although fairly basic, had everything you would need. Around 10 minutes walk from the centre.

8/10 Good

Brion

Stayed 1 night in Dec 2022

6/10 Okay

Daniela, Alexandria

Stayed 2 nights in Oct 2022

6/10 Okay

Matthew

Liked: Cleanliness, room comfort
Hotel is not where it is shown on Hotels.com map
Worst part is that the hotel is not where it is shown on Hotels.com map. Don't know who thinks it a good idea to lie to guests, but the hotel is a 20 minute walk from where it is shown. OTHER than that, it is a very large room and the staff is attentive (only on site 10:00-22:00). The area is a bit run down, but there are stores, restaurants and bars. Taxis are cheap, so you could grab a cab with what you're saving on the room. Kitchen is minimal, but poor equipped (non-stick pan was unusable).
Stayed 13 nights in Sep 2022

6/10 Okay

Garret

Liked: Cleanliness
Disliked: Property conditions & facilities
Communication with the staff was super easy. They were really helpful in accommodating my late arrival. The property was definitely clean, but very tired. After a long travel day, was annoyed that the beds didn’t have the bedding already on (they were folded and clean on the bed). Also, the keys to the rooms are very old school and difficult to use. OK value for money, clean and safe but definitely tired.
Stayed 2 nights in Aug 2022

10/10 Excellent

Tatiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet. The appartment has has fully functional kitchen with plates, glasses, tea pot, etc. Highly recommend.
Stayed 3 nights in Jul 2022

6/10 Okay

Calum

Stayed 7 nights in Jun 2022

10/10 Excellent

Irena

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Ronaldo Carvalho

Disliked: Cleanliness, room comfort
Great location, dirty apartment
I went for the deluxe option hoping to get a king size bed. There were two single beds put together. The place is in a quiet street. It is quiet overnight. Staff are friendly. The kitchen could do with a couple of wine glasses and a tea towel. The floor was dirty, the bathroom was dirty, as if nobody had been there for some time. There is no housekeeping service, despite what they advertise. I put the sign "please do my room" out twice and nothing was done. The rubbish just piled up while I was stayed in the apartment. They say there is a safe in the room. That's not true. The kitchen knife can hardly cut butter. The layout is great though. Spacious living room and dining area with an open plan kitchen. The air conditioning in the living room was great.There were items in the fridge and small freezer left by the previous guest. The one in the bedroom did not work. It made all the noises but it didn't do much and I tried all configurations in the remote. I would only stay at this property again if I could not find anything else.
Stayed 4 nights in May 2022

10/10 Excellent

james

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean apartment good space not to far to the centre of the city
Stayed 5 nights in Apr 2022

10/10 Excellent

Genjun, Auckland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly host - super accommodating on our request.
Stayed 2 nights in Mar 2022

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2022

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

8/10 Good

Max

Liked: Cleanliness, room comfort
Good base if you like walking
Overall a great place. Comfortable and clean, spacious and great price. The decor is nice to look at and functional, but cheap quality. The bed was soft and seemed like it had been used for a long time, and the sheet provided didn’t cover the mattress (couldn’t be tucked in on either side so came loose overnight, so you’re sleeping directly on the mattress). The walls were also very thin; not to the extent of being able to hear conversations but enough to be woken up by if you have noisy neighbours. The location is good and there are some cool places in the neighbourhood. It is less than a 20min walk to the city centre or (in the opposite direction) the central train/bus station; but I am a quick walker. It’s not very near public transport, about 15mins to nearest metro. I saw trams, trolleys and buses nearer but Sofia is a very walkable city so I didn’t use any public transport except to get to the airport. Serdika station (the nearest one) will take you to/from the airport (terminal 2 only; there is a free shuttle between terminals).
Stayed 5 nights in Jan 2022

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness
The wifi wasn't working.. and no access to terrace or balconies.
Stayed 1 night in Jan 2022

10/10 Excellent

miss

Liked: Cleanliness, room comfort
Lovely place, quiet location, close to the city ce
We enjoyed our stay at the hotel, very stylish and new. Cozy atmosphere, quiet surrounding. Would recommend and would stay here again!
Stayed 6 nights in Dec 2021

2/10 Terrible

Gil

Disliked: Cleanliness, room comfort
this could be a Scam! be carful!
horrible place, changed my resrvation in the last mintue! this could be a Scam! be carful!
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The WiFi didn’t work, which was extremely disappointing as my boyfriend missed an online test because of it
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel located in the center of Sofia. It was pleasant stay for five nights.
Stayed 4 nights in May 2021

2/10 Terrible

Yogev

Stayed 6 nights in May 2021

10/10 Excellent

Bram

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, about a 10 minute walk from the city centre. Nice and large apartment for a good price. Staff was friendly and willing to help where needed.
Stayed 5 nights in Mar 2024

8/10 Good

RAUL

Travelled with partner
Buena ubicación, cerca del centro comercial y cultural de la ciudad.
Stayed 1 night in Mar 2024

6/10 Okay

Gabriele

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

SOOIM

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
매우 빈약합니다
호텔은 전체적으로 깨끗한 인상이었으나 청소상태 불결하고 방음이 전혀 되지 않아 옆방 소리가 다 들립니다. 슬리퍼가 있다고 표시되어있는데 없었어요. 청소를 매일 해주지 않고 신청해야 하는데 카운터에 얘기해도 해주지 않아서 6일동안 방청소 서비스를 못받았습니다. 샴푸나 비누도 작은 것 하나만 주어서 불편했어요. 음식조리도구도 빈약합니다. 배수구가 계속 막힙니다. 여러모로 불편했어요. 시내와의 거리는 좋습니다. 관광 목적으로 잠시 오가기엔 괜찮습니다.
Stayed 3 nights in Jan 2024

10/10 Excellent

mayar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Questa struttura è magnifica per quanto abbiamo. Abbiamo preso la stanza grande con cucina ed era fantastica, attrezzata con tutto quello che ci serviva. Supermercato Lidl a 5 minuti a piedi. Due fermate autobus per due diversi autobus a 3 minuti a piedi. Fermata metro a 10 minuti a piedi. Fermata tram a 10 minuti a piedi. Il centro lo si può raggiungere o a piedi a 15 minuti o con i mezzi come abbiamo fatto noi. L’aeroporto sta a circa 40 minuti e abbiamo preso la metro e un bus. Consiglio vivamente questo hotel
Stayed 2 nights in Dec 2023

8/10 Good

alessandro

Liked: Room comfort
Week end a Sofia
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
schmutzig, unhöflich, schrecklich!!! no go!!!
Stayed 6 nights in Oct 2023

8/10 Good

Erik

Stayed 4 nights in Oct 2023

10/10 Excellent

Amal

Stayed 2 nights in Aug 2023

8/10 Good

Anne

Stayed 3 nights in Jul 2023

8/10 Good

Lamberto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked all but I would appreciate a change of towels
Stayed 4 nights in May 2023

6/10 Okay

Elena

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Struttura molto bene ma non ben pulita. Il primo giorno si è rotta la maniglia della porta e non ci hanno potuto cambiare stanza ma per fortuna il giorno successivo sono venuti a ripararla
Stayed 2 nights in Mar 2023

6/10 Okay

Mustafa

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Davide

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2022

2/10 Terrible

Aytug

Stayed 1 night in Oct 2022

8/10 Good

Yotam

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Mototaka

Stayed 1 night in Sep 2022

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Julia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Fuyez! Notre séjour a été très désagréable ! En arrivant nous avons du attendre 15min, la jeune fille n'était pas impolie (parle anglais) mais a vite expédié le check in (ne nous a pas proposé de carte de la ville, ne nous a pas accompagné jusqu'à l'appart, ne nous a même pas indiqué l'ascenseur). L'appartement était vraiment sale : poils et cheveux par terre, sur les oreillers, sur les draps, frigo dégoûtant, de la vaisselle des anciens locataires encore en train de sécher, grosse tâche de moisissure au dessus de la clim... En depliant nos serviettes, nous avons vu que l'une d'elles était tachée! Nous en avons demandé 2 nouvelles, propres, on a du insister pour en avoir au moins une car la jeune fille disait que ce n'était pas possible! La nuit, nous nous rendons compte que les draps sont beaucoup trop petits et dans la nuit on se retrouve à dormir directement sur le matelas! Le lendemain matin nous réexpliquons le problème des serviettes et des draps à la fille, qui nous dit que ce sera réglé pour 14h. Le soir, on se rend compte que le tapis de bain avait disparu (ce qui est dommage car la douche met de l'eau partout par terre) et le problème de drap est différent : un drap double mais toujours trop petits et un 2ème drap taché! On redemande un drap propre, on nous dit que ce n'est pas possible !!! Aucune photo ne correspondait à l'appartement loué (n°12), pas de micro onde, pas de table de chevet, terrasse petite,sale et encombrée de la clim. Personnel incompétent.
Stayed 3 nights in Jul 2022