This is a new hotel and on the surface it seems great, however it became abundantly clear the level of quality and work that went into construction was subpar. In our room the bathroom door was the sliding barn door style. It did not have a lock. It also did not close properly and left a large gap on one side of the door so there was zero privacy. The shower door did not seal properly and the floor flooded anytime the shower was used.
Upon check in, we were given room keys to an already occupied room. Fine, no big deal. They switched our room, but when we got there we discovered it had the wrong number of beds. It took another 30 minutes for the staff to find us a proper room. There was no sense of urgency at the situation, and zero apologies. I understand issues happen, but the lack of customer service was extremely frustrating.